Total 92 service engineer job vacancies in Delta Silicon Industrial Park Jl.kruing 3 Lippo Cikarang Blok L8 No 5b-c Sukaresmi Cikarang Selatan

Responsibilities:

• Perform machine installation
• Machine maintenance
• Repair machine
• Carry out analysis and problem solving
• Carry out machine quality control
• Perform functional test on the machines
• Create maintenance report
• Create a preventive maintenance schedule

Menerima dan Menangani Pertanyaan Pelanggan: Menyambut pelanggan yang datang melalui telepon, email, media sosial, atau langsung, serta memberikan informasi yang akurat dan membantu mereka menyelesaikan masalah atau menjawab pertanyaan.

Menangani Keluhan Pelanggan: Menerima dan mengatasi keluhan atau masalah yang dihadapi pelanggan dengan cara yang profesional, sabar, dan mencari solusi terbaik untuk kedua belah pihak.

Memproses Pesanan atau Transaksi: Membantu pelanggan dalam melakukan pemesanan, pembelian, atau pengembalian barang, serta memastikan transaksi berlangsung dengan lancar.

Mencatat dan Mengelola Data Pelanggan: Memasukkan dan memperbarui informasi pelanggan dalam sistem database perusahaan untuk memastikan data akurat dan terkini.

• Menangani Keluhan Pelanggan
• Memberikan Informasi Produk atau Layanan
• Melakukan Follow-up pada Masalah Tertentu
• Mencatat Interaksi dengan Pelanggan
• Memberikan Saran dan Rekomendasi
• Menjaga Tingkat Kepuasan Pelanggan

• Melakukan proses verifikasi dokumen
• Melakukan penyortiran dokumen
• Memastikan proses sesuai dengan SLA
• Melakukan proses filing dokumentasi & Scan Dokumen

Drafter

• Melakukan pengawasan dan control progress pekerjaan
• Mengaplikasikan dan menjabarkan rencana kerja yang dikerjakan
• Membuat dan mengendalikan preventive & corrective maintenance program harian, bulanan dan tahunan untuk pemeliharan, perbaikan mesin, peralatan dan fasilitas produksi untuk mendukung kelancaran jalannya proses produksi
• Melakukan koordinasi dengan head office untuk target penyelesaian pekerjaan
• Melakukan identifikasi, analisa mengenai perbaikan yang dilakukan
• Melakukan evaluasi, laporan dan program kerja serta improvement maintenance department.

1. Melakukan maintenance system administrator server
2. Membuat laporan Preventive Maintenance
3. Membuat laporan Corective Maintenance
4. Melakukan instalasi dan configurasi server dan storage

• Market research to identify new opportunities and new customers
• Generate innovative ideas to promote company's products and services
• Identify and analyze company's main competitors
• Develop and grow long-term relationships with customers
• Negotiate sales and close sales and service contract agreements
• Promote new product/service activities from company to order opportunities
• Responsible for and providing solutions to customer complaints
• Create weekly report for sales opportunities

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

Job description:

· Develop new product production processes

· Improve existing production processes

· Formulate new product production process according to new product technical requirements, process requirements, and quality requirements

· Develop new product production operation instructions SOP

· Measure product standard production hours based on new product production processes and continuously improve

· Improve the production process of existing mass-produced products and increase efficiency

· Responsible for process docking of products transferred from headquarters

· Leading and responsible for trial production of new product PVT

· Lead the production process and be responsible for the product production process

· Lead PVT trial production and be responsible for the results of PVT trial production

Job description:

• Supervise the inspection and maintenance of machines and production facilities.

• Develop guidelines and instructions regarding maintenance and repair of production machines and equipment.

• Create and implement SOP for how to operate machines and production facilities.

• Troubleshooting damaged parts, optimizing processes, and taking corrective action.

• Create and prepare work instructions and machine parameter records for each product and production machine.

• Supervise the implementation of new mold and tools projects related to products and production machines.

• Supervise every work carried out in accordance with SOP and safety standards.

• Provide support related to projects and setting up industrial equipment.

• Carry out problem solving related to production equipment and machines.

• Proposing improvements for better results.

Mempersiapkan alat atau mesin produksi agar sesuai dengan proses yang direncanakan.

Job description:

· Carry out product structure design according to project planning

· Test and verify new products and Improve product structure

· 3D modeling design based on product technical requirements

· Produce 2D engineering drawings based on 3D modeling and process requirements

· Provide product mold opening 3D drawings and technical requirements to the mold department

· Make new product prototypes and verify product functions

· Work with the mold department to conduct design reviews before mold opening and follow up on the mold opening progress

· Lead and guide assistant engineers and technicians in making EVT samples and follow up on test results

· Lead the production of DVT samples and follow up on DVT test progress and results

· Responsible for assisting in solving various product design problems discovered during mass production

· Create project plans and implement them

· Lead the structural design of the project and have the main responsibility for the structural design

We are seeking a Control Engineer to join our dynamic team. The ideal candidate will have hands-on experience with automated systems, electro-mechanical controls, and excellent troubleshooting skills. You will be responsible for ensuring the smooth operation of control systems, performing device-level validation, and providing critical insights for continuous improvement.

*Location : T3 Soekarno-Hatta International Airport

*Willing to work in shift (Day and Night Shift)

• Usia 18 - 35 Tahun
• Pendidikan Min SMA/SMK
• Memiliki Pengalaman Min 3 Bulan Di Bidang Yang Sama / Freshgraduate Di persilahkan melamar
• Bersedia Shifting
• Bersedia WFO
• Penempatan di Kota Semarang

• Memperbaiki dan memecahkan masalah kerusakan mekanis dan malfungsi 
• Menjaga dan mendokumentasikan catatan perbaikan mekanis 
• Memantau ketersediaan suku cadang dan mengisi kembali persediaan 
• Mengoptimalkan efisiensi mekanis dengan menyesuaikan pengaturan mesin dan peralatan 
• Bertanggung jawab terhadap kelancaran atau kondisi mesin-mesin produksi yang siap pakai 
• Berkoordinasi dengan operator produksi 
• Memberikan service mesin yang baik dan benar 
• Membuat alat bantu yang dibutuhkan dalam operasional produksi 
• Melakukan pengecekan spare part ke setiap mesin di area produksi 
• Menjaga keselamatan kerja 

1. Leadership & Mentorship:

• Lead and mentor a team of field service engineers, providing guidance on technical issues, best practices, and professional development.
• Serve as a technical escalation point for high-priority customer issues that cannot be resolved at lower levels.
• Coordinate and oversee complex installations and repairs, ensuring resources and teams are aligned to meet customer requirements and timelines.
• Ensure that all field engineers maintain high standards of service, customer interaction, and technical execution.

2. Advanced Installation & System Integration:

• Lead the installation of advanced systems and equipment, often involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards.
• Collaborate with internal teams (e.g., PM, sales, onboarding team) to develop customised solutions for high-end or complex customer requirements.
• Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.

3. Troubleshooting & Problem Resolution:

• Provide expert-level diagnostics and troubleshooting for critical or highly technical equipment failures, often requiring the use of diagnostic tools, Rpa or Ticketing system-based data, and AI-powered platforms.
• Manage and resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
• Use data analytics, predictive maintenance tools and to identify underlying causes of recurring issues and address them proactively.

4. Proactive Maintenance & Performance Optimization:

• Lead predictive maintenance programs by analysing data to anticipate and prevent equipment failures before they occur.
• Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimised for peak performance.
• Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.

5. Remote Support & Digital Tools Integration:

• Use remote monitoring tools, Omnichannel app. and AI-based generated video to diagnostics and provide real-time assistance to team and/or customers, reducing the need for on-site visits.
• Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.
• Assist in the integration of digital tools into daily operations, ensuring that engineers are using platforms like digital tools, ticketing systems, mobile apps, omnichannel, and diagnostic tools effectively.

6. Customer Engagement & Relationship Management:

• Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.
• Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
• Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.

7. Process Improvement & Knowledge Sharing:

• Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.
• Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.
• Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.

8. Health, Safety, and Compliance:

• Ensure that all field service activities comply with company policies, industry regulations, and safety standards
• Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
• Promote a culture of safety within the field service team, ensuring that safety training and practices are continually reinforced.

9. Reporting & Documentation:

• Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.
• Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.
• Analyze service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.

Additional Skills:

Project management skills, including the ability to manage multiple priorities and ensure projects are completed on time and within budget.

• Receiving order from customer
• Process the order from customer though manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Arrange delivery/shipment
• Update delivery/shipment status to customer
• Process any complain from customer relating the order process

Perawatan dan perbaikan Kelistrikan Mesin dan Industri.

• Check and review structural document
• Calculate structural project
• Site checking with Deputy Manager
• Check shop drawings
• Produce minutes of meetings

• Check and review shop drawings
• Calculate MEP requirement
• Site check and coordination
• Produce minutes of meetings

A.  Qualifications:

• Minimum education: SMK (Vocational High School) in Electrical Engineering, D3 Electrical, or S1 Electrical Engineering
• Strong and adequate physical condition
• Maximum age of 30
• Expertise in low and high voltage electrical systems and electronic equipment
• Proficient in handling generators, main panels, electrical network installations, also create or develop electrical systems also blueprints.
• create, calculating and develop electrical schematics (wiring diagram, SLD, Electrical Block Diagram), as well as maintenance and repairs
• Able to work both in a team and individually
• Able to work under pressure
• Willing to handle tasks outside of electrical work that are part of the FEM (Facility, Equipment & Maintenance) division
• Willing to work in shifts and available for on-call duty outside of normal working hours
• Interview will be conducted online
• Male applicants only
• Must be domiciled in the Subang area, West Java (Prioritize for Pusakanagara, Sukra, Pamanukan, Compreng, Bojong, Ciasem and surrounding)

Preferred Qualifications:

• Strong understanding of electrical theory and practice
• Knowledgeable in electrical distribution panel assembly
• Proficient in using AutoCAD software
• Minimum of 3 years of experience
• Possession of a professional engineer certification or relevant professional qualification certificate is highly preferred (LSP/BNSP or equivalent)
• Basic understanding of pump control systems and plumbing
• Familiarity with IP CCTV systems, door access, and other automation systems
• Holder of a valid SIM A (driver's license)

B.  Job Description:

Responsibilities include:

• Developing and adhering to technical specifications and electrical engineering standards
• Integrating electrical systems with other systems, such as machinery or software, to ensure seamless operation
• Diagnosing electrical system faults, proposing solutions, and performing repairs
• Ensuring on-site electrical engineering practices comply with safety regulations and industry standards
• Repairing electrical panel boxes and cable connections
• Conducting regular inspections and general electrical maintenance

• Responsible for assisting the Chief Engineer in the overall day to day operations.
• Conform and adhere to the policies & procedures and rules & regulations laid down by hotel in order to achieve the highest levels of uniformity and guest service.
• To supervise the upkeep and maintenance of all the equipment of the company.
• Any matter which may effect the interests of hotel should be brought to the attention of the Management.
• Establish and maintain seamless co-ordination & co-operation with all departments to ensure maximum cooperation, productivity, morale and guest service.
• Provide effective support to the team to enable them to deliver effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Motivate and develop staff to ensure smooth functioning of the department.
• Ensure that the team is trained for all safety provisions.

We are looking for IT Staff who will ;

·      Assisting in troubleshoot employee’s laptop or other IT’s assets issue both hardware and software for all Staff including all Ships.

·      To assist preparing new/replacement laptop or other IT requirements for the office for all for all Staff including all Ships

·      Managing existing IT’s company assets.

o  Install, configure, and maintain computer systems, software, printers, and other peripherals (NAS, CCTV and Network devices)

o  Monitor and maintain antivirus and endpoint protection systems.

o  Maintain Microsoft Outlook for company emails

·      To assist in monitoring Crewing Management System.

·      To assist in company’s promotional items.             

o  Create graphics, layouts, and branding materials for internal or external use.

o  Collaborate with other departments to design user-friendly interfaces or presentations.

·      As a runner for IT’s purchasing / maintenance matter.