Total 4 service engineer job vacancies in jimbaran bali

AYANA Hospitality is one of the leading hotel management companies in Indonesia. We pride ourselves on creating extraordinary guest experiences through our luxurious resorts and outstanding service.

We are seeking a talented Senior Frontend Engineer to join our dynamic team. In this role, you will utilize your expertise in HTML, CSS, and JavaScript to build and maintain world-class guest-facing and internal web applications. Your attention to detail and ability to create intuitive user experiences will be crucial in ensuring that every interaction with our digital platforms is seamless and engaging.

You'll be an integral part of our team, working closely with UX/UI designers, backend engineers, and product managers to translate design mockups into responsive and performant front-end code. Your role involves implementing features that enhance the functionality and user experience of our websites, as well as optimizing our web applications for speed, scalability, and efficiency. Whether it's a guest booking a luxurious stay or a staff member accessing essential tools, your work will touch every corner of our digital presence.

Key Responsibilities:

• Develop and maintain robust, user-friendly web applications.
• Optimize performance and ensure cross-browser compatibility across our web properties.
• Collaborate with UX/UI designers to create visually stunning and accessible interfaces.
• Work closely with backend engineers to integrate APIs and services.

Qualifications:

• 6+ years of experience in frontend development with a solid portfolio of projects.
• Proficiency in HTML, CSS, and JavaScript, with extensive experience in modern frameworks like React (Next.js, Gatsby.js) and Vue.js (Nuxt.js experience is a plus).
• Strong understanding of responsive design principles and mobile-first development.
• Demonstrated commitment to best practices in version control, thorough documentation, and rigorous testing.

• Menyambut dan melayani tamu dengan ramah dan profesional.
• Mengambil pesanan makanan dan minuman dari tamu dengan akurat dan efisien.
• Menyajikan makanan dan minuman kepada tamu sesuai dengan standar perusahaan.
• Memastikan kepuasan tamu dengan memenuhi kebutuhan dan permintaan mereka secara tepat waktu.
• Memberikan rekomendasi menu dan menjelaskan spesialisasi hari ini kepada tamu.
• Menanggapi keluhan atau masalah tamu dengan cepat dan efektif, memastikan pengalaman tamu yang positif.

Tanggung Jawab Utama:

• Menangani pertanyaan dan kebutuhan pelanggan melalui telepon, email, atau langsung.
• Mengidentifikasi peluang penjualan baru dan mengembangkan hubungan dengan pelanggan potensial.
• Memproses pesanan, mengelola inventaris, dan memastikan pengiriman tepat waktu.
• Memberikan informasi produk atau layanan yang jelas dan akurat kepada pelanggan.
• Memastikan kepuasan pelanggan dengan menanggapi keluhan atau masalah secara efektif.
• Mengikuti prosedur internal untuk pelaporan dan dokumentasi aktivitas penjualan dan layanan pelanggan.

AYANA Hospitality is one of the leading hotel management companies in Indonesia. We are most probably one of the earliest adopters of LLM in hospitality in a production environment. Our ambition is to deploy and embed generative AI technologies into all aspects of our business - both towards guests as well as our team. We see strong potential in generative AI’s reasoning capabilities, and believe that the technology will help support our teams as we strive to provide the highest level of hospitality for our guests.

As a conversational AI engineer, you will be responsible for the following:

• Design, develop, and deploy conversational AI applications, such as chatbots and voice assistants, to assist guests and internal teams with inquiries, reservations, and personalized recommendations.
• Integrate conversational AI applications with our existing systems, such as reservation softwares, customer relationship management (CRM) tools, and property management systems (e.g., Opera).
• Collaborate with cross-functional teams, including guest experience, F&B, marketing, and operations, to identify opportunities for AI-driven solutions and implement them effectively.
• Research and stay up-to-date with the latest advancements in conversational AI, natural language processing (NLP), and machine learning to ensure our solutions remain innovative and competitive.
• Monitor and analyze the performance of conversational AI applications, making data-driven decisions to optimize their effectiveness and user experience.
• Ensure the security and privacy of guest data in compliance with relevant regulations and industry best practices.
• Provide technical support and training to team members on the use and maintenance of conversational AI applications.

• Proficiency in English with exceptional communication skills for effective prompt engineering.
• Extensive experience including deployment with OpenAI APIs, including the new Assistant API, as well as familiarity with open source models like LLama and Gemma.
• Strong passion for generative AI and language models, with a keen interest in continuous learning and application of new AI technologies.
• Experience with conversational AI frameworks such as LangChain or LlamaIndex is highly desirable.