Total 21 service operations manager job vacancies in East Jakarta, East Jakarta City

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach.  In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or what we call as 3DNAs became the foundation and sets the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win. 

Job Summary

We are seeking a highly motivated and detail-oriented Product Operations Associate to join our crypto team. In this role, you will play a critical part in ensuring the seamless execution of product operations, including token listings and delistings, withdrawal fee and limit management, and cross-functional coordination. You will work closely with various stakeholders to improve operational efficiency, maintain compliance, and enhance the user experience.

Job Description

Token Listing and Delisting

• Oversee the end-to-end process of token listings and delistings, ensuring smooth integration and compliance with business and regulatory requirements.
• Configure trading pairs, test wallet functions, and monitor post-listing performance, recommending delisting when necessary.

Withdrawal Limit and Fee Monitoring

• Adjust withdrawal fees based on blockchain network conditions and benchmark against competitors to maintain market competitiveness.
• Address and resolve issues affecting withdrawal speed in coordination with relevant teams.

Operational Process Improvement

• Develop and refine Standard Operating Procedures to optimize operational workflows.
• Identify bottlenecks and implement process improvements for enhanced efficiency.

Cross-Functional Coordination

• Work with engineering, compliance, marketing, and support teams to ensure alignment on goals and smooth execution of product launches and updates.
• Manage dependencies, address escalated issues, and support promotional activities for token operations.

• Bachelor’s degree in business, finance, computer science, or a related field.

• 1-3 years of experience in operations, project management, or product management, preferably in the crypto, fintech, or tech industries.
• Strong analytical skills with proficiency in tools like Google Sheets, and constructing data queries using data visualization tools.
• Excellent organizational, communication, and problem-solving skills.
• Familiarity with cryptocurrency trading systems, blockchain technology, and financial operations.
• Ability to collaborate with cross-functional teams and manage multiple tasks in a fast-paced environment.
• Detail-oriented with a commitment to delivering high-quality results.
• Proactive mindset with a willingness to embrace challenges and learn new skills.
• Demonstrate a strong passion for the cryptocurrency industry

We are seeking a highly motivated individual to join our regional product management team and support our digital operations. In this role, you will collaborate closely with event teams, external contractors, and service providers to support the setup and seamless functioning of our digital products, ensuring alignment with our business objectives.

Principal Duties and Responsibilities:

• Assist in the setup and configuration of digital applications.
• Collaborate with events teams to gather user requirements on digital systems.
• Perform system testing and provide feedback.
• Support project management and track project tasks.
• Event onsite preparation and support.
• Handle professional email correspondence, including sending and responding to messages.
• Maintain and manage data using MS Excel and MS Word.
• Assist in any other duties assigned by your supervisor.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia's digital economy.

We are piloting an innovative Loyalty Platform for Farmers, in collaboration with leading agri-brands. Our platform connects farmers with valuable resources, learning opportunities, and rewards, while enabling brands to engage meaningfully with their farmer customers.

We are looking for a Business Operations to join our team and manage the day-to-day operations of the loyalty platform. This role is crucial in ensuring smooth platform operations and building strong relationships with farmers and brand partners.

What will you do but not limited to:

1. Content Management:

• Interact with agri-brand partners to collect product information and e- learning materials.
• Enter collected content into the platform's system accurately and on time.

2. Farmer Acquisition:

• Collaborate with brand partners to onboard their farmer networks to the platform.
• Partner with the in-house Marketing Communication team to attract additional farmers to participate.

3. Claim and Reward Management:

• Review and validate claim-reward photo submissions from farmers manually (eye validation).
• Work with the in-house Digital Goods Commerce team to distribute mobile data plans and other rewards to validated farmers.
• Maintain accurate records of validated claims and rewards distribution.

4. Farmer Engagement:

• Engage with farmers (remotely or on-site) to collect feedback on their experience with the platform.
• Foster trust and positive relationships with the farmer community.

5. Reporting and Insights:

• Monitor and analyze platform success metrics.
• Document insights and operational learnings for broader implementation.

Experience:

• 1-2 years of experience in agri-business operations, working with agri- brands and/or farmers.
• Fresh Graduate are welcome to apply

Skills:

• Strong communication and interpersonal skills, with the ability to interact with diverse stakeholders (brands, farmers, internal teams).
• Detail-oriented and organized, especially when managing data entry, claim validations, and reporting.
• Basic analytical skills to track metrics and derive insights.
• Proficiency in Microsoft Office or similar tools.

Personality:

• A proactive, empathetic individual who is passionate about supporting farmers and driving positive impact in agriculture.

What you will be doing:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• The Guest service Centre is responsible and accountable for all operations in relation to the Switchboard and guest message delivery whilst on duty
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner
•  To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests for appropriated action
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We want to give people the freedom and confidence to pursue what matters to them in life. Because they know theyre covered. Because people-first. Igloo is a Singapore-headquartered regional insurtech benefiting millions of people across SEA, in countries that count as the most underinsured. Build the future of insurance with us by doing what you do best.

Join us if you desire to create impact and do good. Work with our teams across Singapore, China, Indonesia, Thailand, Philippines, Vietnam, Malaysia and India.

Job Responsibilities 

• Support claims management across the business and help solve escalation cases that require a secondary review
• Follow up with insurance company on the SLA of claim submission, claim decision and claim pending statuses
• Work closely together with customer service team and insurance company regarding update statuses of claim submission & decision
• Responsible for maintaining claim records history for relevant policies
• Be responsible for keeping SLAs with regards to our responsibilities towards partners, insurance companies, and internal standards
• Take the lead in resolving problems and ensuring efficient execution in the company’s best interest
• High Responsibility in assessing any document claim submission meets standard of regulations, best practice and proper documentation prior submitted to Insurance Company
• Follow procedure and working instructor, as well as ensure the claim team follows the procedure for the organization's best interest
• Be responsible for day-to-day operation claim officers’ activities in terms of handling claim document submission as well as pending claims
• Conduct and provide valuable insights on the claim performance report on a biweekly basis
• Have an ownership and responsible person as center of contact between client, Igloo & Insurance company to provide updates

• Bachelors Degree preferable in Industrial Engineering / Management Business/ Management Insurance
• 5 years of experience in the Insurance industry, preferably in Non-Life or General Insurance
• Intermediate level experience of Claim processes in General / Health / Life Insurance / Brokerage industry
• Good to have: General / Health / Life Insurance / Brokerage Certification
• Strong interpersonal skills and ability to quickly build credibility with new business partners
• High energy and driven to meet sales targets
• Adaptable and able to work independently and under pressure

• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
• Ensure optimum service through the effective communication of policies and procedures to all employees.
• Assist the T&C team to plan, manage, coordinate and participate in personnel activities of all the departments in areas of Recruitment & Selection, Payroll Process, Compensations & Benefits, Training & Development, Performance Management System, Employee Relations, T&C Initiatives.
• Assist the T&C Head to develop an annual and long-term T&C plan that identifies the organizations Human Resources agenda as a component of the organizations overall Strategic Plan.
• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
• Oversee the organization and execution of employees’ social, athletic and recreational activities.
• Maintain a good working relations with all departments and all professional external contacts.

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy.

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As an IT Project Manager, you will be responsible for overseeing and managing a variety of IT projects aimed at delivering innovative digital solutions in alignment with our strategic objectives. You will coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget while adhering to quality standards.

What you will do:

• Lead the project planning process, including scope definition, resource allocation, and project timeline creation.
• Collaborate with internal and external stakeholders to gather requirements, define project objectives, and ensure effective communication throughout the project lifecycle.
• Manage project risks and issues, developing mitigation plans as necessary to ensure project success.
• Facilitate scrum master events, monitor project progress, conduct regular status meetings, and prepare detailed project reports for stakeholders.
• Ensure adherence to project management methodologies, quality standards, and best practices.
• Facilitate training sessions and workshops to guide teams in project execution.
• Evaluate project outcomes and report on key performance indicators to improve future project implementation.
• Create and manage the documentation project and project planning, ensure proper documentation for any scope of adjustment
  

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• Minimum 5 years of experience in project management, preferably in the IT or telecommunications sector.
• Proven track record of successfully managing IT projects from initiation to completion.
• Strong understanding with Agile and Waterfall Methodologies (knowledge of Scrum, Kanban and/or other Agile frameworks is essential in the Tech industry).
• Experience managing third-parties, external (B2B/B2C) system integrations.
• Analytical mindset with strong problem-solving abilities and attention to detail.
• Certification in project management (e.g., PMP, PRINCE2, or similar) is a plus.
• Familiarity with software development life cycle (SDLC) and IT infrastructure is advantageous.
• Proficient in using project management software and tools (e.g., JIRA, Trello, Confluence, Postman – API tools).

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and services. Our mission is to transform homes into intelligent, connected spaces that offer comfort and peace of mind.

Opportunity

As a full-time on-site Social Media Manager located in Jakarta, you will be responsible for managing BIOTA’s social media presence and creating social media content to build brand awareness and engagement. You’ll play a key role in establishing BIOTA as a major brand and help support our social media community to achieve our big goals.

We’re looking for a creative and strategic storyteller who is excited to build BIOTA’s social media presence in this space and help us drive cultural connections with the brand within the market. We are looking for someone who has the ability to not only strategize but also produce social content, including being on-screen for videos and live content, to support our strategy. You must have design skills and experience creating static, text, video, and visual content across social media platforms. Comfort with on-camera work and content creation is essential, as you’ll also act as a content creator representing the brand.

Responsibilities

• Come up with innovative and creative solutions to position BIOTA as a thought leader in technology.
• Support with the development of our social media content calendar; develop and create content to support marketing strategies and campaigns.
• Act as a content creator, including being on-screen in videos and live content. Candidates should be comfortable in front of the camera and willing to create engaging, on-screen content to connect with our audience.
• Get hands-on with content creation (copy, statics, video) across our social media channels.
• Be a brand guardian for our social media content across all channels, ensuring we establish a strong tone of voice and represent our values.
• Interact and engage with our community on our social media channels.
• Collaborate with the creative and marketing teams to produce high-quality visuals and campaigns.
• Analyze performance using tools like Meta Business Suite and Google Analytics to improve reach and engagement.
• Monitor social media trends and the competitive landscape to create strategic decisions for Canva’s brand in the local market.
• Stay updated on platform trends, algorithms, and best practices to optimize strategies.
• Partner with influencers and content creators to expand brand reach and credibility.

• 2-4 years of proven experience as a Social Media Manager, preferably in the consumer electronics or technology industry.
• Bachelor's degree in Communications, Marketing, Business, or related field.
• Deep understanding of social media platforms, algorithms, and audience behavior.
• Experience in social media content strategy, execution, and content creation, including being on-screen for videos and live content.
• A creative thinker with hands-on experience creating content for brands with basic video editing skills.
• Experience with social media management tools (Meta Business Suite, Sprout Social, Google Suite, Google Analytics, Looker)
• Excellent written, visual and verbal communication skills, the ability to manage complex and competing priorities
• Expert knowledge of all social media networks, and how best to leverage them.
• Able to balance the big picture with short-term needs and initiatives.
• A self-starter with tenacity for execution and delivery, with the ability to adapt quickly to market trends and business priorities.

Why Join Us

BIOTA offers an innovative and dynamic work environment where creativity and initiative are encouraged. Join us to be part of a talented team driving the future of smart home technology. Come and join the growing BIOTA team as a Social Media Manager to make the world a better place to live in, one home at a time.

How to Apply

If you're passionate about content, social media, technology, and building the future, we'd love to hear from you!

The Assistant Events Manager plans, coordinates, and executes a wide range of high-profile events, including conferences, galas, and corporate gatherings. The Assistant Events Manager is responsible for liaising with clients and guests to understand their specific needs and preferences, overseeing event setups, managing on-site logistics, and coordinating with various departments to deliver exceptional guest experiences. Additionally, the Assistant Events Manager plays a pivotal role in maintaining the hotel's reputation for excellence, attention to detail, and luxury service standards, thereby contributing to the overall success of the hotel and enhancing its image within the international chain. 

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

As a Associate Manager, Credit, you will be responsible for handling credit cases (preferably the complicated one) from beginning to the end. Associate Manager, Credit is also responsible to assist the Credit Manager/AVP for other tasks as well, whether it is related to credit or even beyond that. Furthermore, he/she is also responsible for mentoring Junior credit analysts, as they prepare to embark further in their career to managing people.

What you will do:

• Evaluating customer’s data and financial documents to determine the degree of risk involved to reduce the risk of customer disputes
• Conduct document and information checking and verification as part of credit assessment processes,
• Prepare spreadsheets and detailed written reports to be presented to the loan committee,
• Identification and provide mitigation actions of all risks entailed,
• Provide professional opinions and/or recommendations to Credit Committee regarding customers’ financial credit status referring to credit policy and guidelines
• Track loan covenants to ensure compliance & complete other duties as assigned.

• Having minimum 5 years working experience as a Credit Analyst and/or Relationship Manager for Lending Business (SME/Commercial segment) in banking and/or relevant lending industry regulated by OJK.
• Ability to work independently with minimal supervision.
• Excellent understanding in business financial statements, analytical skills, and mindset,
• Detail oriented, have a strong verification and critical thinking skills,
• Ability to maintain a high level of professionalism and positive attitude with team members and clients,
• Ability to communicate with stakeholders and peers in effective written and verbal communication skills both in Bahasa & English.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Tugas & Tanggungjawab :

• Memastikan seluruh KPI Cabang di lingkup Regionalnya dapat dicapai dengan baik
• Memastikan operasional cabang di Areanya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi kawasan Kelola yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Diploma III
• Memiliki pengalaman bertanggung jawab dalam mengurus cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Business Manager / Leader (Lembaga Keuangan SistemGrameen Bank / Microfinance diutamakan)
• Dapat menyusun strategi Sales & Marketing sebagai paduan tim untuk mencapai target
• Mempunyai Kendaraan Pribadi dan SIM C
• Bersedia ditempatkan di Wilayah Kerja Amartha di Area Surabaya

• Gaji pokok + insentif
• Mess Karyawan sesuai penempatan
• Hari kerja Senin - Jumat
• BPJS Kesehatan dan Ketenagakerjaan
• Jenjang karir dan kesempatan menjadi karyawan tetap
• Benefit masa penghargaan berupa emas 
• Benefit best performance umroh atau perjalanan ibadah untuk agama lainnya

• Achieve revenue & sales targets according to business goals
• Identify market trends, opportunities and competitors strategies to refine and optimize the sales approach
• Lead, motivate and drive sales team to achieving goals
• Develop & implement account strategies to ensure long-term business growth 
• Establish & maintain strong relationships with potential and existing clients, partners & stakeholders 
• Identify opportunities for expanding into new markets ,  distribution channels or sales network
• Lead negotiations with potential clients to secure contract or partnership agreements
• Achieve revenue & sales targets according to business goals
• Identify market trends, opportunities and competitors strategies to refine and optimize the sales approach 
• Lead, motivate and drive sales team to achieving goals
• Develop & implement account strategies to ensure long-term business growth 
• Establish & maintain strong relationships with potential and existing clients, partners & stakeholders
• Identify opportunities for expanding into new markets,  distribution channels or sales network
• Lead negotiations with potential clients to secure contract or partnership agreements

We are seeking a proactive and detail-oriented Compliance Manager - Indonesia to assist the Compliance Office in Indonesia. This role will provide critical support in filing reports to Bank Indonesia and PPATK, regulatory horizon scanning, project management, organising & maintaining regulatory portals i.e. e-licensing. The ideal candidate will work closely with the Head of Compliance - Indonesia handling both Regulatory and Financial Crime Compliance, to ensure policies and practices adhere to local regulatory, AML regulation and compliance standards.

Your mission:
Manage reporting to regulators (Bank Indonesia and PPATK)

• Manage regular and ad-hoc reporting to Bank Indonesia accurately, in a timely manner, ensuring all submissions are meeting the requirements. Regular reporting includes physical printing and submission.
• Organise and securely store all regulatory communications in both physical and digital repositories for easy access and compliance, ensuring all submissions are organised and accessible.
• Access and navigate regulatory filing portals to track, trace, and manage deliverables, filings, and reporting requirements.
• Handle escalations from regulatory bodies, promptly disseminating information to relevant internal teams for timely resolution and response.

Support Compliance Office

• Assist Head of Compliance - Indonesia with regulatory horizon scanning, tracking, and managing both internal and external projects to ensure alignment with evolving regulations.
• Collaborate with Head of Compliance - Indonesia to draft and update policies, ensuring compliance with local regulation and effective policy implementation.
• Monitor compliance risks and KPIs, coordinate periodic governance and stakeholder review meetings, maintain robust compliance frameworks and documentation, and support liaison efforts during audits (internal, external, and regulatory).

Projects and compliance specific reviews : depending on the compliance program and criticality, engage & manage specific and thematic compliance reviews.

Marketing Communications Manager plays a crucial role in orchestrating and implementing the hotel's marketing strategies to enhance its brand image and drive revenue. This position is responsible for developing and executing comprehensive marketing campaigns and communication initiatives, targeting both potential and existing high-end clientele. The Marketing Communications Manager collaborates with various departments to ensure consistent and compelling messaging across all channels, including digital platforms, social media, print, and events. By leveraging their expertise in luxury hospitality and market trends, they aim to position the hotel as a premier destination, fostering customer loyalty and increasing overall brand recognition within the competitive hospitality industry.

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di area Mataram

• Penghasilan tetap dan insentif
• Asuransi Kendaraan
• Motorcycle Service Allowance
• Bantuan pernikahan dan melahirkan
• Asuransi Kesehatan
• Benefit Umroh
• Flexibel benefit
• Bonus tahunan

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create cross-sectoral digital solutions that will empower Indonesia's digital economy.

The Loyalty & Promotion Product Manager will be responsible for the development and execution of loyalty programs and promotional strategies that enhance customer engagement and retention. You will drive initiatives that create memorable experiences and value for our users.

Your responsibilities include, but are not limited to:

• Plan, and implement innovative loyalty programs that enhance customer experience and retention.
• Analyse customer data to identify trends and opportunities for promotions that align with business goals.
• Collaborate with cross-functional teams to develop promotional strategies across multiple channels.
• Set KPIs and track program performance, analysing results to optimize loyalty efforts.
• Research competitor loyalty programs and promotions to keep offerings competitive and relevant.
• Engage with stakeholders to gather feedback and insights for program improvement.

• Bachelor's degree in Marketing, Business/MBA or any related field.
• Minimum 4 years of experience in product management, marketing, or similar roles, with a focus on loyalty programs & promotions.
• Strong analytical skills, with the ability to leverage data to drive decision-making, and detailed.
• Experience working with loyalty and CRM platforms.
• Strong project management and stakeholder management skills; ability to manage multiple projects simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and well-structured thinker with a passion for enhancing customer experience.
• Familiarity with emerging trends in loyalty programs and promotions including consumer behaviour in digital ecosystem.
• Proven track record of successfully managing loyalty initiatives and promotional campaigns.
• Exposure in Engineering is a plus.
• Ability to thrive in a fast-paced and dynamic environment.

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

MidPlaza Holding is looking for a knowledgeable and proactive Assistant Manager of Tax to join our Corporate Office in Jakarta. The ideal candidate will support the tax department in managing tax compliance, audits, and transactions, ensuring alignment with regulations and internal policies. This role will involve collaborating with various departments to ensure effective tax planning and reporting.

Responsibilities:

• Assist in preparing and filing tax returns in compliance with local tax laws.
• Conduct tax research and analysis to identify tax savings opportunities.
• Prepare tax provision calculations and ensure accurate financial reporting.
• Supervise and mentor tax staff and ensure timely completion of tasks.
• Coordinate and liaise with tax authorities during audits and inquiries.
• Stay updated on changes in tax laws and implement necessary changes within the organization.
• Assist in developing tax strategies and policies that align with business goals.

• Bachelor's degree in Accounting, Finance, or related field.
• Minimum 5 years of experience in tax compliance or consulting, with at least 2 years in a supervisory role.
• Certified Brevet A and B is required.
• Strong understanding of Indonesian tax laws and regulations.
• Excellent analytical, organizational, and problem-solving skills.
• Proficient in using tax software and MS Office applications.
• Strong communication skills, both written and verbal.
• Ability to work well under pressure and meet deadlines.
• Fluent in English; proficiency in other languages is a plus.

Tanggungjawab Kerja:

1. Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target

2. Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan

3. Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.

4. Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas

5. Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

Kualifikasi

1. Pendidikan terakhir minimum Diploma

2. Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th

3. Berpengalaman memimpin lebih dari 5 orang

4. Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)

5. Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target

6. Mempunyai motor untuk digunakan bekerja

7. Dapat bergabung secepatnya

Benefit :

1. Hari Kerja Senin s.d Jumat (Sabtu & Minggu Libur)

2. Penghasilan Tetap

3. Insentif (Berdasarakan Pencapaian)

4. Cuti (Setelah menyelesaikan kontrak Pertama)

5. Bantuan Pernikahan, Lahiran, Keguguran, Kedukaan, Bencana Alam & Logam Mulia Setiap Kelipatan Lima Tahun Masa Kerja

6. Pengangkatan Tetap & Jenjang Karir

Benefit Lainnya

1. Kesempatan Umroh (Best Perform)

2. THR & Bonus Kinerja Tahunan

3. Asuransi Kehilangan Kendaraan (S&K Berlaku)

4. Program Pinjaman Karyawan (Posisi TL Plafon Pinjaman Min 10 Juta s.d 20 Juta, S&K Berlaku)

5. Benefit Lahiran Normal 10 Juta, Benefit lahiran Caesar 20 Juta, Baby Gift 500 Ribu, Benefit Keguguran 1 Juta

6. Sumbangan Pernikahan 500Ribu & Papan Bunga Seharga 500Ribu

7. Sumbangan Kedukaan (Keluarga Inti)

✨ Lowongan Kerja 2025 - Nusantara Sakti Group ✨

AYANA Hospitality is looking for a Sales Manager - Rooms for our AYANA Midplaza, JAKARTA location. As a Sales Manager - Rooms, you will be responsible for driving revenue through sales of hotel rooms. You will be tasked with building and maintaining relationships with clients to increase revenue and occupancy rates. You will work closely with the sales and marketing team to develop and execute sales strategies and identify potential business opportunities. This is an exciting opportunity for someone who is passionate about hospitality and sales.

Responsibilities

• Develop and maintain relationships with clients to increase revenue and occupancy rates.
• Develop and execute sales strategies to meet revenue targets.
• Identify and pursue potential business opportunities to increase revenue.
• Conduct site inspections, prepare proposals, negotiate contracts, and close deals.
• Work closely with the sales and marketing team to develop and execute sales and marketing plans.
• Stay current on industry trends and competitive activity in the local market.
• Attend trade shows and networking events to generate leads and build relationships.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2-3 years of experience in hotel sales.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and negotiation skills.
• Strong customer service skills and ability to build and maintain relationships.
• Good understanding of the local market and industry trends.
• Ability to work independently and as part of a team.

This job purpose is to develop, standardize, and implement training programs across business units under AYANA Hospitality Management (AHM) to ensure the smooth and efficient running of the training departments resulting in maintaining high service standards and improving employees’ skills. 

• Plans, implements and monitors, in conjunction with other members of the Corporate Human Resources Division both General/Core and Management Training for the various business units under AYANA Hospitality Group (AHM). 
• Assists in identifying training needs within each department and business unit and suggests training programs based on business units’ characteristics and needs.
• Evaluates current and new learning programs, recommending changes that align with business need, and drives projects from beginning to end.
• Responsible for managing the continuing education curriculums and selecting learning materials and systems that foster opportunities for employee education. 
• Works closely with the business units’ training departments to ensure a smooth roll out of the curriculums in all locations, periodic tracking and reporting of training data. 
• Facilitates & delivers training incl. live and virtual leadership and development courses.
• Reviews the progress of the business units’ Training Plans and makes recommendations where necessary.
• Advises any new support material that would be beneficial to the hotels and business units.
• Delivers the socialization of the AYANA Guiding Principles (Corporate Philosophy) and brand training to all business units under the AYANA Hospitality Group (AHM). 
• Implements and monitors the company’s training materials, including Rank & File training series, Supervisory training series, Managerial training series and other e-learning initiatives.
• Develops facilitator guides, participant guides, and training content to support the learning opportunities within operations for continuous improvement, and leader development.
• Acts as primary point of contact on styling L&D programs for all stakeholders within the group.
•  Coordinates and monitors the cross-training programs between business units under AHM.
• Partners with external vendors to translate identified training needs into learning solutions that address both the areas of professional and technical skill development.
• Establishes and maintains training vendor relationships and contracts.
• Partners with the L&D teams in building meaningful relationships with key stakeholders to uncover learning & development needs and gain agreement on program outlines and success metrics. 
• Guides and ensures the success of the enterprise-wide LMS deployment. 
• Consult with HR departments to identify development needs for key talents, periodically reviews the talent selection process and builds talent pools too strengthen the growth of human capital within AHM. 
• Assists in developing presentations and also participates in school visits and career fairs. 
• Participates in the preparation of the training and development budget and reviews each business units’ training budget. 

Education:

Minimum S1 in management, psychology, hotel administration or other related field

Competency:  

• Adult learning methodology and the ability to communicate recommendations for training approach
• Instructional design methodology 
• Creative and open-minded, open to try new things
• Analytical and innovative thinking
• Adaptability
• Detail-oriented and extremely organized, with a demonstrated ability to motivate and influence others in follow-through on projects
• Training need analysis
• Train the trainer
• Presentation skill & public speaking
• English
• MS Office
  

Managerial Skill:

• Change management expertise
• Coaching and influencing skills
• Strong collaboration skills
• Facilitation & management
• Leadership skills

Experience:

2-3 years’ experience in learning & development managerial positions