Total 1,181 Full-time service operations manager job vacancies in Indonesia

Job Location: Jakarta, Indonesia

Position Type: Full-time

Monthly Salary : IDR 20 -30 million

Company Overview:

Elogio Asia is a leading distributor of medical aesthetic devices and products in Indonesia. We are dedicated to offering innovative solutions that enhance the beauty and health industries. Our mission is to empower clinics and practitioners with the latest advancements in medical aesthetics, ensuring they provide exceptional care to their clients.

Job Description:

We are seeking a dynamic and experienced Marketing Manager to lead our marketing initiatives across Indonesia. The Marketing Manager will be responsible for developing and implementing strategic marketing plans to increase brand awareness and market share in the medical aesthetics field.

Key Responsibilities:

• Develop and execute a comprehensive marketing strategy that includes digital, print, event, and direct marketing campaigns.
• Manage the marketing budget and ensure all marketing activities deliver a high return on investment.
• Collaborate with sales teams to create marketing materials and campaigns that effectively promote our products and services to target audiences.
• Lead the organization and participation in industry exhibitions, workshops, and other promotional events.
• Analyze market trends and competitor activity to identify opportunities and challenges within the industry.
• Manage and enhance the company's social media presence, ensuring consistent and engaging content delivery.
• Establish and maintain effective relationships with key industry partners, including media, influencers, and KOLs (Key Opinion Leaders).
• Oversee the creation and maintenance of promotional materials and marketing collateral.
• Track and report on marketing campaign results, adjusting strategies as needed to meet company objectives.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or related field.
• At least 5 years of marketing experience, preferably in the healthcare, pharmaceutical, or medical aesthetics industry.
• Strong understanding of the Indonesian market and medical aesthetics community.
• Proven track record in developing and executing successful marketing campaigns.
• Excellent communication, interpersonal, and leadership skills.
• Fluent in Bahasa Indonesia and proficient in English.
• Strong analytical skills and data-driven thinking.
• Ability to work independently and in a team environment.
• Creative thinker with a passion for healthcare and aesthetics.

工作地點：印尼雅加達

職位類型：全職

公司概況：

Elogio Asia 是印尼領先的醫療美容設備和產品經銷商。我們致力於提供創新的解決方案，以促進美容和健康產業的發展。我們的使命是為診所和從業人員提供醫學美容領域的最新進展，確保他們為客戶提供卓越的護理。

職位描述：

我們正在尋找一位充滿活力且經驗豐富的行銷經理來領導我們在印尼各地的行銷活動。行銷經理將負責制定和實施策略行銷計劃，以提高醫療美容領域的品牌知名度和市場份額。

主要職責：

• 制定並執行全面的行銷策略，包括數位、印刷、活動和直接行銷活動。
• 管理行銷預算並確保所有行銷活動都能帶來高投資回報。
• 與銷售團隊合作創建行銷材料和活動，以有效地向目標受眾推廣我們的產品和服務。
• 領導組織和參與行業展覽、研討會和其他促銷活動。
• 分析市場趨勢和競爭對手的活動，以確定行業內的機會和挑戰。
• 管理和增強公司的社群媒體影響力，確保內容交付一致且引人入勝。
• 與主要行業合作夥伴建立並維持有效的關係，包括媒體、影響者和 KOL（關鍵意見領袖）。
• 監督促銷材料和行銷材料的創建和維護。
• 追蹤並報告行銷活動結果，根據需要調整策略以實現公司目標。

要求：

• 行銷、工商管理或相關領域學士學位。
• 至少 5 年行銷經驗，最好在醫療保健、製藥或醫學美容行業。
• 對印尼市場和醫學美容界有深入的了解。
• 在製定和執行成功的行銷活動方面擁有良好的記錄。
• 優秀的溝通、人際溝通和領導能力。
• 精通印尼語並精通英語。
• 強大的分析能力和數據驅動的思維。
• 能夠獨立工作並在團隊環境中工作。
• 對醫療保健和美學充滿熱情的創意思想家。

Menerima dan Menangani Pertanyaan Pelanggan: Menyambut pelanggan yang datang melalui telepon, email, media sosial, atau langsung, serta memberikan informasi yang akurat dan membantu mereka menyelesaikan masalah atau menjawab pertanyaan.

Menangani Keluhan Pelanggan: Menerima dan mengatasi keluhan atau masalah yang dihadapi pelanggan dengan cara yang profesional, sabar, dan mencari solusi terbaik untuk kedua belah pihak.

Memproses Pesanan atau Transaksi: Membantu pelanggan dalam melakukan pemesanan, pembelian, atau pengembalian barang, serta memastikan transaksi berlangsung dengan lancar.

Mencatat dan Mengelola Data Pelanggan: Memasukkan dan memperbarui informasi pelanggan dalam sistem database perusahaan untuk memastikan data akurat dan terkini.

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

• Menangani Keluhan Pelanggan
• Memberikan Informasi Produk atau Layanan
• Melakukan Follow-up pada Masalah Tertentu
• Mencatat Interaksi dengan Pelanggan
• Memberikan Saran dan Rekomendasi
• Menjaga Tingkat Kepuasan Pelanggan

• Mencari relasi dan memberikan solusi produk digital yang cocok dengan kebutuhan.
• pelanggan bisnis / SME hingga terjalin kontrak kerjasama.
• Mengawal proses pre-sales, sales dan after sales pelanggan bisnis / SME.
• Mencari peluang kontrak kerjasama dengan pelanggan bisnis / SME untuk menjual produk digital.

Contract Life Cycle management:

• Daily trade confirmation monitoring & reconciliation (completeness/coherence check)
• Daily contract document reception / issuing monitoring & signature follow-up
• Closing of fully executed trades and follow up of accrual ageing

Invoicing & Cash management:

• Daily invoice booking (Goods, Transport, Logistic Services, Claims, Broker commission)
• Timely and Efficient Payments: Process payments promptly and efficiently to vendors and suppliers.
• Original invoices must be obtained and archived for 10 years in compliance with local government policy.
• Each invoice copy is accompanied by sets of supporting documents, aiding in validation. User ensures any missing documents or corrections are obtained from the supplier/vendor.
• Ageing balance monitoring

Master data management:

• Collect & Verify mandatory documents related to Secondary cost counterparty creations / updates
• Collect & Verify mandatory documents related to bank account creations / updates

• Manage, organize, and control activities related to daily inventory management across LDC palm oil assets, including inbound/outbound and production planning to ensure smooth execution of commercial strategy.
• Provide meaningful insights by collecting and analyze data related to operations, including inventory levels, asset utilization, production performance and cost breakdown.
• Identify patterns, trends and areas for improvement based on data analysis to identify opportunities for optimization.
• Prepare regular reports, dashboards, and presentations to communicate insights and recommendations to management.
• Utilize data modeling techniques and advanced Excel skills to create models, charts and simulations that effectively communicate complex data sets into a simple story.
• Apply profit-minded mindset into all analysis and decision-making by evaluating commercial opportunities and identifying cost impact that contribute overall business profitability.
• Conduct and lead various meetings, including industrial and commercial teams to align objectives and processes.

Responsibilities:

• Perform machine installation
• Machine maintenance
• Repair machine
• Carry out analysis and problem solving
• Carry out machine quality control
• Perform functional test on the machines
• Create maintenance report
• Create a preventive maintenance schedule

• Melakukan proses verifikasi dokumen
• Melakukan penyortiran dokumen
• Memastikan proses sesuai dengan SLA
• Melakukan proses filing dokumentasi & Scan Dokumen

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

Job Desc:

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel

2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket Cookies atau media lain yang ditentukan kepada fungsi

3. Service Operation Support.

4. Mengidentifikasi dan mencatatkan tujuan atau permasalahan pelanggan/calon pelanggan datang ke GraPARI di aplikasi yang telah ditentukan oleh Telkomsel.

Job Req:

1. Tinggi Badan Pria min 170 cm Wanita min 160 cm

2. Pendidikan min. D3 semua jurusan

3. Usia maksimal saat rekrutasi 25 tahun

4. Berpenampilan menarik

5. Bisa berkomunikasi dengan baik

6. Bisa bekerja secara mandiri dan juga team

7. Mengutamakan kandidat non hijab (Wanita)

8. Pola pikir analitis, detail oriented dan mampu bekerja multi tasking

• Menjalin hubungan yang baik dan kerjasama dengan brand atau seller
• Membuat database
• Scounting Klien
• Membuat Deck
• Melakukan Pitching
• Membuat strategi penjualan yang menarik serta pekerjaan pekerjaan lain yang berkaitan dengan penjualan

As a Project Manager, you will be an experienced and driven Project Manager to lead and oversee projects in the fintech and software development sector. This role requires a strong understanding of financial technology, software development lifecycles, and project management methodologies. The ideal candidate will be instrumental in delivering scalable, innovative solutions that align with business objectives, particularly in payment systems and cloud infrastructure.

1. Project Management:

• Lead the planning, execution, monitoring, and closure of projects, ensuring they are delivered on time, within scope, and budget.

• Define project goals, deliverables, and success metrics in collaboration with stakeholders.

• Manage cross-functional teams, ensuring smooth workflows and timely deliverables.

2. Risk and Issue Management:

• Identify potential risks and develop mitigation strategies to ensure project continuity.

• Address challenges and implement solutions in real-time to maintain project alignment.

3. Stakeholder Engagement:

• Build and maintain strong relationships with clients, internal teams, and third-party vendors.

• Serve as a liaison between technical teams and business stakeholders to ensure requirements are clearly understood and met.

• Provide regular, comprehensive project updates to stakeholders and senior management.

4. Process Improvement:

• Implement best practices in project management to optimize processes and drive efficiency.

• Contribute to the development of frameworks that enhance scalability and sustainability of fintech solutions, including cloud and closed-loop payment systems.

5. Technical Oversight:

• Work closely with technical teams to oversee cloud infrastructure readiness, production scalability, and telemetry monitoring using tools like New Relic, Terraform, and Helm.

• Ensure that project deliverables align with business goals, compliance standards, and customer expectations.

• Proven experience (3–5 years) in project management, preferably in fintech or software development.

• Proficiency with project management tools (e.g., Jira, Asana, MS Project) and methodologies (Agile, Scrum, or Waterfall).

• Solid understanding of cloud platforms (e.g., Azure, AWS, GCP) and DevOps practices.

• Familiarity with closed-loop payment systems, financial transaction throughput, or telemetry monitoring.

• Strong analytical and problem-solving skills, with the ability to manage competing priorities.

• Excellent verbal and written communication skills, with experience presenting to diverse audiences.Bachelor's degree in a relevant field, such as business, management, or computer science

• Proficiency in project management software and tools (e.g., JIRA, Trello, Microsoft Project)

Preferred Qualifications:

• Certification in PMP, Scrum Master, or related project management methodologies.

• Experience with infrastructure-as-code tools like Terraform and Helm.

• Background in managing projects focused on merchant fee optimization or transaction processing.

• Manage Client Accounts: Identify client needs, deliver solutions, and ensure client satisfaction
• Sales and Marketing: Selling products/services, promoting brands, and achieving sales targets
• Identifying Opportunities: Identifying new opportunities and developing strategies to increase sales
• Team Coordination: Work closely with internal teams (sales, marketing, technical) to ensure client satisfaction.
• Target Achievement: Achieve sales targets.
• Identifying Opportunities: Identifying new opportunities and developing strategies to increase sales.

Purpose for this role:

• Direct, determine, monitor, control and evaluate the implementation of:
• Financing activities, such as negotiation of financial provisions, financing business support, short-term and long-term loans, financial due diligence, allocation and withdrawal of loans or equity injections, and also ESG Financing.
• Financing risk activities, such as execution of market risk mitigation, credit and liquidity risk management.
• Treasury activities, such as cashflow management and optimization, treasury FX management execution, working capital management and optimization, and short-term placement planning.

Key Accountabilities:

• Management of financial control, reporting and financial business partnering teams
• Management of project approval process for Opex, Devex and CAPEX programmes
• Support for commercial growth, by supporting the management team in driving the commercial growth
• Drive comprehensive financial reporting, budgeting and forecasting processes. • Create a control environment, including financial accounting policies and processes to support growth. • Integrate with Masdar Group accounting policies and timetables.
•  Coordinate with the Planning & Risk Management function in managing financial risks • Work with external auditors and tax advisors.
• Coordinate with the Controlling & Reporting function in review and monitor the effectiveness and objectivity of the auditor(s).
• Manage liquidity, cash flow and the treasury function, working closely with the CFO.
• Monitor the preparation, review and submit to the Planning & Risk Management function the proposed annual budget of the Corporate Finance function.
• Ensure compliance with appropriate accounting standards (IFRS and GAAP).
• Work with department heads to prepare and monitor the Devex and Capex budgets, analyze the benefits and costs; recommending corrective actions if necessary.
• Manage the capital approval and drawdown processes with Masdar Group finance.
• Monitor the Company’s need for capital including optimizing capital structure
• Team management and supervision
• Management of stakeholders and third party service providers
• Continuous improvement of policies, systems and processes
• Stakeholder Engagement
• Compliance with information security policies, procedures and requirements at all times

• To manage the Hygiene Team across both manufacturing facilities ensuring appropriate resource, training and performance monitoring is in place to uphold the site’s hygiene program, developing a multiskilled workforce which is able to support the site plans and ambitions.
• To work in close collaboration with the site leadership and planning teams to ensure that adequate consideration for cleaning processes is taken into account during the planning cycles.  
• To be the main point of contact for the external chemical supplier, developing operational, cost and quality lead KPIs, participating in the appropriate governance structure to monitor and clearly communicate performance against the KPIs to the Senior Management Team and colleagues.
• Identify and lead continuous improvement projects as quality tactical implementation plans agreed by the Senior Management team and in conjunction with the Chemical Supplier ensuring there is a continual cycle of challenging cost and process to drive efficiency and quality benefits.
• To be responsible for further developing the overall site cleaning risk assessment and program, encompassing areas out with product manufacturing to ensure sufficient verification of cleaning activities is in place.  
• To ensure that the Hygiene Program and associated documentation is continually reviewed and verified as compliant to the legislative, certification and customer requirements of the site, participating external audits as required to represent the Hygiene Program.  Where amendments are identified as required, ensuring this are robustly embedded into the system.
• Be an active member of the Site Internal Auditing Team, co-operating with all internal audits carried out in relation to Hygiene to ensure appropriate corrective actions, root cause analysis & preventative actions are identified, agreed and rolled out.
• Be an active member of the European Technical Team, providing expertise and support to the other sites as required and participating in the European Internal Audit and KPI reporting program
• Be an active member of the Site HACCP team providing expertise and guidance as required.
• Be an active member of the Site Internal Auditing team carrying out audits out with own area of responsibility against the required certification standards and customer codes of practice. 

DESKRIPSI PEKERJAAN

• Melakukan perencanaan, strategi dan pelaksanaan pengadaan barang/jasa dari seluruh Direktorat;
• Melakukan review Kerangka Acuan Kerja (KAK), Spesifikasi dan harga perkiraan dari user sebelum dijadikan sebagai dokumen pengadaan;
• Melakukan analisis, memonitor dan mengendalikan proses pengadaan barang/jasa dengan sistem yang ada dan sesuai dengan standarisasi Perusahaan.
• Melakukan proses pemilihan penyedia sebagai pelaksana pengadaan atau pelaksanaan pembelian;
• Mempertimbangkan anggaran, persyaratan stok dan keterampilan yang diperlukan;
• Memastikan pemasok memenuhi persyaratan khusus dari Perusahaan, seperti akreditasi ISO atau tingkat asuransi tertentu yang di persyaratkan;
• Menyerahkan salinan dokumen pemilihan penyedia barang/jasa kepada Penanggung Jawab Kegiatan (PJK);
• Melakukan penyimpanan dokumen dan hasil pemilihan penyedia barang/jasa ke dalam sistem dokumen elektronik Perusahaan;
• Melakukan koordinasi implementasi Sistem Manajemen Keselamatan Kontraktor PAM JAYA (SMK2P);
• Membuat laporan pertanggung jawaban atas pelaksanaan kegiatan barang/jasa kepada Pengguna Anggaran.

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.