Total 67 stakeholder management manager job vacancies in Indonesia

1. Mampu untuk menghandle project dengan kategori Regular dan Ordinary secara simultan 

2.Dapat berfungsi sebagai PM Segmen 

3. Mampu untuk menjadi representasi Perusahaan di level managerial customer

 4. Tingkat kompleksitas project yang dikawal menyesuaikan dengan level posisi

- Min S1

- ⁠Fresh Graduate / maximum 2 years experience are welcome

- ⁠Familiar with Microsoft (Excel)

- ⁠Eager to learn and adaptive with new challenge 

- ⁠Have a desire to learn utilities, Maintenance and Production

- ⁠Excellent analytical,Problem Solving and Leadership

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

Contract Life Cycle management:

• Daily trade confirmation monitoring & reconciliation (completeness/coherence check)
• Daily contract document reception / issuing monitoring & signature follow-up
• Closing of fully executed trades and follow up of accrual ageing

Invoicing & Cash management:

• Daily invoice booking (Goods, Transport, Logistic Services, Claims, Broker commission)
• Timely and Efficient Payments: Process payments promptly and efficiently to vendors and suppliers.
• Original invoices must be obtained and archived for 10 years in compliance with local government policy.
• Each invoice copy is accompanied by sets of supporting documents, aiding in validation. User ensures any missing documents or corrections are obtained from the supplier/vendor.
• Ageing balance monitoring

Master data management:

• Collect & Verify mandatory documents related to Secondary cost counterparty creations / updates
• Collect & Verify mandatory documents related to bank account creations / updates

Management Trainee adalah salah satu program perekrutan karyawan baru. Di program ini, kandidat yang lolos akan mendapatkan pelatihan dan pengetahuan tentang unit bisnis dan profil perusahaan. Tujuan dari program ini adalah untuk melatih dan mempersiapkan karyawan baru yang memiliki kualitas untuk ditempatkan di level manajerial perusahaan.

Some of your duties will include:

·        Provide maintenance engineering & reliability engineering service within process maintenance department

·        Monitor departmental results, identify opportunities for improvement & work closely with frontline staff to initiate changes.

·        Manage the Change Management process to ensure compliance, provide engineering input to the process, prioritize & coordinate resultant projects Review and critique work of others in the department for technical correctness (QA/QC).

·        Facilitate Root Cause Analysis (RCA) of major failure/downtime events & follow up close out of corrective actions.

·        Develops maintenance personnel to perform equipment trouble shooting.

·        Compile failure data, carry out FME analysis to provide input to planning for adjustment of PM/PdM frequency and spare parts analysis.

·        Develop & manage departmental standards

·        Act as a QA/QC resource when required

·        Identify opportunity, initiate & monitor trials of alternative parts where feasible

·        Oversee new installations, including design, modification & commissioning (baseline measurement)

·        Ensures that all work is properly documented, filed and recorded for future reference

·        Assist Superintendent Resource Management to provide data interpretation & recommendations

• Menjalin hubungan yang baik dan kerjasama dengan brand atau seller
• Membuat database
• Scounting Klien
• Membuat Deck
• Melakukan Pitching
• Membuat strategi penjualan yang menarik serta pekerjaan pekerjaan lain yang berkaitan dengan penjualan

As a Project Manager, you will be an experienced and driven Project Manager to lead and oversee projects in the fintech and software development sector. This role requires a strong understanding of financial technology, software development lifecycles, and project management methodologies. The ideal candidate will be instrumental in delivering scalable, innovative solutions that align with business objectives, particularly in payment systems and cloud infrastructure.

1. Project Management:

• Lead the planning, execution, monitoring, and closure of projects, ensuring they are delivered on time, within scope, and budget.

• Define project goals, deliverables, and success metrics in collaboration with stakeholders.

• Manage cross-functional teams, ensuring smooth workflows and timely deliverables.

2. Risk and Issue Management:

• Identify potential risks and develop mitigation strategies to ensure project continuity.

• Address challenges and implement solutions in real-time to maintain project alignment.

3. Stakeholder Engagement:

• Build and maintain strong relationships with clients, internal teams, and third-party vendors.

• Serve as a liaison between technical teams and business stakeholders to ensure requirements are clearly understood and met.

• Provide regular, comprehensive project updates to stakeholders and senior management.

4. Process Improvement:

• Implement best practices in project management to optimize processes and drive efficiency.

• Contribute to the development of frameworks that enhance scalability and sustainability of fintech solutions, including cloud and closed-loop payment systems.

5. Technical Oversight:

• Work closely with technical teams to oversee cloud infrastructure readiness, production scalability, and telemetry monitoring using tools like New Relic, Terraform, and Helm.

• Ensure that project deliverables align with business goals, compliance standards, and customer expectations.

• Proven experience (3–5 years) in project management, preferably in fintech or software development.

• Proficiency with project management tools (e.g., Jira, Asana, MS Project) and methodologies (Agile, Scrum, or Waterfall).

• Solid understanding of cloud platforms (e.g., Azure, AWS, GCP) and DevOps practices.

• Familiarity with closed-loop payment systems, financial transaction throughput, or telemetry monitoring.

• Strong analytical and problem-solving skills, with the ability to manage competing priorities.

• Excellent verbal and written communication skills, with experience presenting to diverse audiences.Bachelor's degree in a relevant field, such as business, management, or computer science

• Proficiency in project management software and tools (e.g., JIRA, Trello, Microsoft Project)

Preferred Qualifications:

• Certification in PMP, Scrum Master, or related project management methodologies.

• Experience with infrastructure-as-code tools like Terraform and Helm.

• Background in managing projects focused on merchant fee optimization or transaction processing.

• Manage Client Accounts: Identify client needs, deliver solutions, and ensure client satisfaction
• Sales and Marketing: Selling products/services, promoting brands, and achieving sales targets
• Identifying Opportunities: Identifying new opportunities and developing strategies to increase sales
• Team Coordination: Work closely with internal teams (sales, marketing, technical) to ensure client satisfaction.
• Target Achievement: Achieve sales targets.
• Identifying Opportunities: Identifying new opportunities and developing strategies to increase sales.

Purpose for this role:

• Direct, determine, monitor, control and evaluate the implementation of:
• Financing activities, such as negotiation of financial provisions, financing business support, short-term and long-term loans, financial due diligence, allocation and withdrawal of loans or equity injections, and also ESG Financing.
• Financing risk activities, such as execution of market risk mitigation, credit and liquidity risk management.
• Treasury activities, such as cashflow management and optimization, treasury FX management execution, working capital management and optimization, and short-term placement planning.

Key Accountabilities:

• Management of financial control, reporting and financial business partnering teams
• Management of project approval process for Opex, Devex and CAPEX programmes
• Support for commercial growth, by supporting the management team in driving the commercial growth
• Drive comprehensive financial reporting, budgeting and forecasting processes. • Create a control environment, including financial accounting policies and processes to support growth. • Integrate with Masdar Group accounting policies and timetables.
•  Coordinate with the Planning & Risk Management function in managing financial risks • Work with external auditors and tax advisors.
• Coordinate with the Controlling & Reporting function in review and monitor the effectiveness and objectivity of the auditor(s).
• Manage liquidity, cash flow and the treasury function, working closely with the CFO.
• Monitor the preparation, review and submit to the Planning & Risk Management function the proposed annual budget of the Corporate Finance function.
• Ensure compliance with appropriate accounting standards (IFRS and GAAP).
• Work with department heads to prepare and monitor the Devex and Capex budgets, analyze the benefits and costs; recommending corrective actions if necessary.
• Manage the capital approval and drawdown processes with Masdar Group finance.
• Monitor the Company’s need for capital including optimizing capital structure
• Team management and supervision
• Management of stakeholders and third party service providers
• Continuous improvement of policies, systems and processes
• Stakeholder Engagement
• Compliance with information security policies, procedures and requirements at all times

• To manage the Hygiene Team across both manufacturing facilities ensuring appropriate resource, training and performance monitoring is in place to uphold the site’s hygiene program, developing a multiskilled workforce which is able to support the site plans and ambitions.
• To work in close collaboration with the site leadership and planning teams to ensure that adequate consideration for cleaning processes is taken into account during the planning cycles.  
• To be the main point of contact for the external chemical supplier, developing operational, cost and quality lead KPIs, participating in the appropriate governance structure to monitor and clearly communicate performance against the KPIs to the Senior Management Team and colleagues.
• Identify and lead continuous improvement projects as quality tactical implementation plans agreed by the Senior Management team and in conjunction with the Chemical Supplier ensuring there is a continual cycle of challenging cost and process to drive efficiency and quality benefits.
• To be responsible for further developing the overall site cleaning risk assessment and program, encompassing areas out with product manufacturing to ensure sufficient verification of cleaning activities is in place.  
• To ensure that the Hygiene Program and associated documentation is continually reviewed and verified as compliant to the legislative, certification and customer requirements of the site, participating external audits as required to represent the Hygiene Program.  Where amendments are identified as required, ensuring this are robustly embedded into the system.
• Be an active member of the Site Internal Auditing Team, co-operating with all internal audits carried out in relation to Hygiene to ensure appropriate corrective actions, root cause analysis & preventative actions are identified, agreed and rolled out.
• Be an active member of the European Technical Team, providing expertise and support to the other sites as required and participating in the European Internal Audit and KPI reporting program
• Be an active member of the Site HACCP team providing expertise and guidance as required.
• Be an active member of the Site Internal Auditing team carrying out audits out with own area of responsibility against the required certification standards and customer codes of practice. 

DESKRIPSI PEKERJAAN

• Melakukan perencanaan, strategi dan pelaksanaan pengadaan barang/jasa dari seluruh Direktorat;
• Melakukan review Kerangka Acuan Kerja (KAK), Spesifikasi dan harga perkiraan dari user sebelum dijadikan sebagai dokumen pengadaan;
• Melakukan analisis, memonitor dan mengendalikan proses pengadaan barang/jasa dengan sistem yang ada dan sesuai dengan standarisasi Perusahaan.
• Melakukan proses pemilihan penyedia sebagai pelaksana pengadaan atau pelaksanaan pembelian;
• Mempertimbangkan anggaran, persyaratan stok dan keterampilan yang diperlukan;
• Memastikan pemasok memenuhi persyaratan khusus dari Perusahaan, seperti akreditasi ISO atau tingkat asuransi tertentu yang di persyaratkan;
• Menyerahkan salinan dokumen pemilihan penyedia barang/jasa kepada Penanggung Jawab Kegiatan (PJK);
• Melakukan penyimpanan dokumen dan hasil pemilihan penyedia barang/jasa ke dalam sistem dokumen elektronik Perusahaan;
• Melakukan koordinasi implementasi Sistem Manajemen Keselamatan Kontraktor PAM JAYA (SMK2P);
• Membuat laporan pertanggung jawaban atas pelaksanaan kegiatan barang/jasa kepada Pengguna Anggaran.

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.