Total 26 Full-time technical support engineer job vacancies in Indonesia - Remote

1) Melakukan Service Pekerjaan dalam bidang perkapalan

2) Membuat Service Report

Job Description:

• Analysing, diagnosing, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software, network connectivity, databases, printers, scanners, and any related problems

• Maintaining all updates and security patches for applications and operating systems

• Notebook hardware troubleshoot, such as RAM, Hard disk, VGA.

• Updates and closures of trouble tickets and service requests from user

• Maintain communication with end-user and created report to team leader/SPV.

• Responsible to implementing and supporting networking solution (project/maintenance)
• Deploying and inspecting IT Network Systems
• Monitoring the performance and capacity of computer systems
• Performing regular checks on network hardware or software
• Responding to network alerts and hardware malfunctions
• Diagnosing and troubleshooting network errors
• Tracking and documenting network issues and compiling incidents reports • Responding to user requests and providing network training
• Will be work in shifting with a team (24x7) 

• Responsible as the first point of contact for issues raised by customers
• Troubleshoots issues regarding cloud environments
• Manage and monitor Cloud environments.
• Document issues and interactions with customers

• Design, develop, and maintain data pipelines, ETL processes, and data warehouses.
• Ensure data quality, integrity, and reliability throughout the data pipeline.
• Work with GCP services such as Google Cloud Storage, BigQuery, Dataflow, and Pub/Sub to architect and implement scalable and efficient data processing solutions.
• Monitor and troubleshoot data pipeline issues.
• Implement security and access controls to protect sensitive data and ensure compliance with data privacy regulations.
• Document data processes, data flows, and architectural decisions.

• Designing steel structure for Pipe rack and Equipment support structure for Oil/Gas and Petrochemical Plant in EPC Project.
• Providing calculation to design steel structure for Pipe Rack and Equipment support structure.
• Designing the modularization steel structure pipe rack and equipment steel structure is preferable.
• Experience in using STAAD PRO on the design for steel structure.

• Designing foundation for Buildings, Pipe rack, Equipment support, Equipment foundation such as Tanks, Vertical & Horizontal Vessels for Oil/Gas and Petrochemical Plant in EPC Project.
• Providing calculation to design foundation.
• Fluent in English (writing and speaking).
• Capability to use MAT3D and Foundation3D software is preferable.
• Capability to conduct foundation dynamic analysis is preferable.

• Full understanding of international codes and standards such as IEC, IEEE, ANSI, NEC, NEMA.
• Comprehensive knowledge of electrical design philosophy (system and construction design).
• Understand power system analysis and proficient in operating ETAP tool for load flow, short circuit, motor starting, transient study, harmonic analysis, and power factor correction.
• Familiar with Microsoft Office and Word.
• Working with responsibilities includes preparing & reviewing specifications, datasheets, load lists, requisitions, technical bid evaluations, calculations, BM & BQ, reviewing drawings, and vendor documents.
• Thorough understanding of electrical equipment testing and inspection.
• Strong capability in schedule and design quality control.
• Capable of working in a project team.
• Construction work experience.

• Experience in several package / machinery equipment such as Nitrogen generation package, Air dryer package, Water treatment package, Chemical injection package, Process package, Marine loading arm, Overhead crane, and Solid handling equipment.
• Understand in Electrical, Instrument and Control requirements, process parameter in package equipment.
• Having several years of experience as a requisition engineer who has the role and responsibility for handling the equipment and materials.
• Preparation and update of the engineering documents and material requisition, Vendor inquiry and Technical Bid Evaluation, V-Doc review,
• Coordination with various internal disciplines including Vendor HAZOP and 3D model review, resolution of technical issues with the vendors, etc.

• Willing to be assigned to Project site as Civil Field Engineer
• Capable to conduct simple analysis for foundation and structure
• Capable to review bar bending schedule
• Capable to use STAAD PRO

• Capable for developing Conceptual Flow Diagram /Operation Sequence of HVAC system for Technical Building (such as Substation and Control), Laboratory, Office, and other industrial building.
• Capable with good communication with other discipline (E&I) to get design information for basis developing HVAC design system and coordination with them for interface design installation.
• Capable and understand the HVAC Cooling Load Calculation and then make necessary adjustment if needed.
• Capable review product HVAC of vendor document such as: drawing, control panel, method statement, and commissioning.
• Capable and understand the requirement/material of HVAC Equipment such as: Air handling unit, Air cooled condensing unit / Air cooled water chiller, Fan / Pump, etc.
• Capable for project Scheduling of HVAC scope: develop project schedules, set milestones, and monitor the progress of each task to ensure timely completion.
• Has knowledge HVAC product brand in Indonesia.
• Experience in HVAC system for Building Modular is advantage.
• Willing to be assigned at project site to handle HVAC System Completion Work, Pre-commissioning, and Commissioning of HVAC work.

• Minimum 8 years working experience in Oil & Gas Engineering design including a minimum 5 years working experience in C&A Engineering design work in onshore and/or offshore oil & gas projects.
• Shall have experience in carrying out Detailed Engineering.
• Shall have a thorough knowledge of the use of codes, standards and practice applicable to API, IEE, and IPF classification, selection of instruments and control/safety/fire and gas systems.

• Fully Understanding the International code and standards such as IEC, IEEE, ANSI, NEC, NEMA.
• Fully Understanding electrical philosophy in design (system and construction design).
• Power System analysis in ETAP for Load Flow, short circuit and motor starting, Transient Study, Harmonic, power factor correction.
• Familiar with general Microsoft office.
• Working with responsibilities review specification, datasheet, load list, requisition, technical bid evaluation, calculation, BM & BQ, review drawing, vendor document.
• Fully Understanding electrical equipment testing and inspection including in Pre-/commissioning stage.
• Strong capability with schedule and design quality control.
• Capable to work in one project team
• Construction Work experience
• Able to work in a remote areas (project site)

• Capable for foundation design
• Capable for steel structure design
• Capable for building design
• Capable to use STAAD Pro

• Capable to provide assessment regarding soil condition for the project
• Capable to provide soil investigation work specification, calculate soil and pile bearing capacity for shallow and deep foundation
• Capable to conduct slope stability analysis
• Capable to conduct deep excavation study and calculation
• Capable to conduct analysis and recommend best soil improvement technique
• Familiar with Geotech software such as Plaxis, All Pile, Geo 5 and any other geotechnic software

• Familiar with International Code & standard related to Rotating equipment such as API, ISO, ASME/ANSI, HI, NFPA, AGMA and others.
• Having several years of experience as a requisition engineer who has the role and responsibility for handling the equipment and materials.
• Preparation and update of the engineering documents and material requisition, Vendor inquiry and Technical Bid Evaluation, V-Doc review,
• Coordination with various internal disciplines including Vendor HAZOP and 3D model review, resolution of technical issues with the vendors, etc.

1. Lakukan pemeriksaan rutin dan pastikan bahwa koneksi internet lancar tanpa gangguan
2. Lakukan pemeliharaan dan perbaikan pada infrastruktur jaringan untuk memastikan stabilitas dan kinerja yang optimal.
3. Lakukan pengecekan rutin pada semua perangkat keras komputer dan pastikan sistem operasi, aplikasi, dan perangkat keras berfungsi sesuai standar.
4. Lakukan pemeriksaan dan pembaruan berkala pada ID pengguna, kata sandi, dan profil untuk menjaga keamanan sistem.
5. Kelola dan perbarui dokumentasi teknis serta dokumentasi pengguna untuk mendukung operasional IT yang efisien.
6. Monitor dan pastikan bahwa sistem data komputer pusat berfungsi dengan optimal tanpa gangguan.
7. Lakukan pemeliharaan dan pembaruan pada perangkat keras komputer seperti workstation PC dan printer untuk memastikan performa yang baik.
8. Investigasi masalah perangkat lunak dan perangkat keras, kemudian laporkan kepada Manajer dan vendor atau pemasok untuk solusi lebih lanjut.
9. Lakukan backup rutin pada semua file penting di akhir setiap hari untuk melindungi data 
10. Ikut serta dalam berbagai aktivitas sesuai arahan dari manajemen.

• Bertanggung Jawab kepada Technical Manager & Aktivitas Technical Departement di Sangatta
• Mengendalikan & memastikan berjalannya Plan Maintenance System untuk kapal & alat berat
• Mengendalikan & mereview roster map/kerja bagi mecanic/engineer in duty setiap bulannya
• Mempersiapkan & Mengendalikan budget technical di Sangatta
• Mengendalikan perawatan kapal (LO, Part & Consumeble) serta berkomunikasi dengan Port Engineer & Mekanik
• Memonitor & mereview hasil perbaikan kapal termasuk dokumen (BAK & Foto)
• Terlibat dalam Team Tanggap Darurat
• Mereview & Menyetujui Service request dan Purchase request dari PE dan Mekanik
• Menerapkan K3 dan Lingkungan hidup di area kerja
• Mereview Jobs Safety Analysis yang dibuat Supervisor, Mekanik, Electrician dan welder

• Melakukan kegiatan pemeliharaan EDC untuk memastikan EDC dapat digunakan dengan baik.
• Melakukan pengisian form maintenance secara lengkap, menyusun bukti tes transaksi, untuk diberikan kepada Admin Support. 
• Melakukan training kepada merchant mengenai produk serta penggunaan EDC agar merchant dapat menggunakan EDC dengan benar.

• Prepare monthly budget requests for orders, events, and timeline planning, while coordinating with teachers
• Manage inventory of learning materials, including Montessori materials
• Conduct regular maintenance and checks of the stockroom
• Participate in meetings with parents for Parent Volunteers and after-school activities
• Act as the point of contact for the Parents Community Program, overseeing Class Parents, Parent Volunteers, and collaborating closely with Admissions
• Assist teachers in organizing and recruiting volunteers and speakers
• Support staff in communicating sensitive issues to parents
• Serve as a classroom substitute when needed
• Handle administrative tasks such as compiling lesson plans and reports
• Organize engaging events and collaborate with other departments
• Provide essential support to the leadership team

Overview & Responsibilities

We are currently looking for a sales engineer to join our team in Jakarta for a multinational company specializing in pumps and turbines. If you have a passion for sales and engineering, we'd love to hear from you!

💼 Full-time - Mid-Senior level
🏢 50 - 60 employees · Industrial Machinery Manufacturing
👨🏻‍💼 Skills: Turbomachinery, Equipment Design, Centrifugal pump, Steam Turbine

📍 Location: South Jakarta

Background and Experience:

• A good technical knowledge of mechanical equipment design, especially packaged systems

• An engineering degree (BSME) or equivalent, 5 years work related experience 

• The ability to translate technical knowledge and skills into saleable ideas and proposals.

• A thorough commercial knowledge of assigned industries and overview of typical processes

• Field sales, service representative, market or application experience in the same products and markets

• The ability to communicate quickly, clearly, forcefully and tactfully with customers

• Strong interpersonal skills, verbal and written communication skills

• Promotional and selling skills to go after and close business in both familiar and new markets

• Ability to organize and manage time and territory in a motivated, self-directed manner

Specific Job Responsibilities:

• Obtain assigned bookings on aftermarket products and services to ensure budgeted sales revenue.

• Develop existing customers, pursuing both traditional and non-traditional products.

• Identify and contact new customers to further expand sales base and revenue potential.

• Manage time and expenses to ensure coverage of key revenue sources while pursuing new target areas.

• Prepare and submit proposals.

• Negotiate commercial terms of sale.

• As principal customer interface, advise management of changing customer market requirements.

• Complete monthly market opporuntiy forecast.

• Recommend actions to counter or take advantage of a competitor's position, i.e. price, lead time, or product differentiation related needs.

• Submit annual analysis of sales territory.

• Complete special projects as assigned by sales or marketing management.

• Acquire skills and experience in various repair procedures and techniques to maintain appropriate level of expertise and facilitate continued sales.

• Act as customer advocate in matters involving communication of requirements and execution of responsibilities.

• Monitor schedule of key orders to insure on-time completion.
  Provide feedback loop to Operations and/or shop(s) on any quality related problems.

Accomplishing these tasks requires:

• Selling (persuading, convincing, and closing orders)

• Directing (shop/parts support personnel to provide necessary work scope and pricing information)

• Analyzing and evaluating (customer's need and ETSI's capabilities to meet those needs)

• Communication (EC for new unit)

Internal

• Rerate engineer (standard/engineered/ATS)

• Service parts specialist

• Technical engineer

• Customer service representative, shop manager, secretary

• Regional OSS manager and project managers

• Regional ESS sales manager

• Customer pump sales of EC

External

• Purchasing

• General manager/plant superintendent level

• Maintenance engineer/reliability engineer/operator

• Travel involves daily minimum of 2 hours or up to several days for overnight travel.

Equal Employment Opportunity

Elliott is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States. Applicants and employees are protected under U.S. federal law from discrimination.

Pay Transparency Nondiscrimination Provision

Elliott follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision.

No agency submissions please. NOTE: Resumes submitted to any Elliott Group employee without a current, signed and valid contract in place with the Elliott Group recruiting team will become the property of Elliott Group and no search fees will be paid.

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Position Overview

As a Technical Solutions Executive (TSE), you are one of the main factors of success for the Autodesk Construction Cloud portfolio. You will be reporting to Technical Sales Manager and partner with the Account teams to help our users achieve their goals through the use of our technology. Coming from industry, you'll use your experience to identify and uncover our customer's needs, develop a strategy, prove value, with the ultimate goal of delivering outcomes for our customers.

This is a remote role but there is an expectation to travel, so you will be based in Jakarta, Indonesia

Responsibilities

• Outcome and Solution-based approach: Taking a customer-centric approach, you will undertake deep technical discovery in collaboration with other team members to uncover the primary goals of our users, and then use your experience, technical knowledge and creativity to create solutions that allow our end-users to achieve those goals.

• Technical Closure: Responsible for aligning with important customer team members to secure technical closure of proposed solutions within Autodesk Construction Cloud. Manage technical evaluations, define solutions architecture, facilitate product demonstrations, 3rd party engagements. Consult with ACS sales on technical validation and apply best practices in solving business problems. Document quantifiable pain as identified in before scenarios, technical decision criteria, and metrics used in the evaluation within Salesforce and within provided collaborative technologies

• Customer Relationship Management: Develops required level of knowledge of customers' business processes, workflows, and technical requirements to build "trusted advisor" relationships with customers. Ensure efficient customer handoffs between the pre-sales team and adoption/deployment teams post-sales. Deliver Autodesk Construction Cloud internal product roadmaps with customers and communicate customer feedback to the ACS product team

• Collaboration: Develops trusted working relationships with the ACS sales team and adjacent teams such as the Autodesk Worldwide Field Operations (WWS) team. You will also work with adjacent business resources (e.g. sales management, deployment, adoption, business development, global technical sales, and marketing) and collaborate with ACS product "centres of excellence", Customer Success projects such as Voice of the Customer, deployment teams to implement proposed solutions, and coordinate with ACS marketing for product launches, webinars and go-to-market messaging strategy

• Leadership: Shares best practices, competitive information, innovation, and expertise within the sales organisation, product divisions, and technical solutions organisation locally and globally. Participate in strategic speaking engagements at high profile trade shows, conferences, or internal Autodesk events working in collaboration with ACS marketing teams. Provide answers and share knowledge on technical product and integration information

Minimum Qualifications

• 3-5+ years of experience in the Construction industry

• Experience with SaaS Technology and construction project planning/delivery

• A technology Subject Matter Expert who can easily distil complex workflows / solutions for multiple AEC audiences

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Date Posted:

Country:

Location:

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About you

You will be responsible for driving sales of elevator modernization services. This role involves assessing client needs, preparing proposals, and collaborating with technical teams. Strong communication and negotiation skills are essential for building client relationships and achieving sales targets. This position reports to the Section Manager MOD&BEX for Indonesia.

Responsibilities

• Develop and maintain good working relationship with all customers and develop good working relationship with new customers.
• Site survey / visit to understand better for new design concept and technical solution proposal.
• Developing technical solutions, prepare complex technical sales quotations and drawings for the end user in coordination.
• Check final order and sales contract with initial quotation and clarify / solve any discrepancies.
• Handle customer request / questions about signed terms & conditions and check changes against the agreed bidding document, performance guarantee / Bank guarantee.
• Liaison with end user and consultants on technical solutions and technical specification.
• Managing project delivery right from received PO till delivery to site.
• Achieving sales target and implement sales excellence mindset.

Requirements

• 3 years of industry experience including a minimum of 2 years of sales.
• Strong technical knowledge of Building or Construction or Engineering industry.
• Ability to work in a highly team-oriented and dynamic environment.
• Candidates must possess proficient presentation skills, as well as oral and written communication skills to effectively interact with a wide variety of people with diverse background of all levels and disciplines.
• Highly self-motivated individuals with go-getter attitude who have the ability to manage many simultaneous projects and responsibilities.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

The ideal senior technical consultant demonstrates thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Senior Technical Consultants (Developers) deliver technical solutions to meet the customer’s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

YOUR IMPACT:

Responsibilities

• Become a highly certified and recognized Salesforce expert

• Help clients consistently meet/exceed goals and metrics

• Contribute to customer success through front and backend solution development and release management

• Deliver high client satisfaction (CSAT)

• Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.

• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.

• Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.

• Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.

• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.

• Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.

• Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.

MINIMUM QUALIFICATIONS

• 3+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.

• 2+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.

• Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management.

• Experience with Waterfall and/or Agile implementation methodologies.

• Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.

• Proven ability to analyze, design, and optimize business processes via technology and integration.

• Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.

• Polished speaker with the ability to evangelize best practices at various levels within a large organization.

• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.

• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.

• Travel to client site (average of 50%), but maybe higher or lower based on the client engagement.

• Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.

• Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:

• Salesforce Certified Administrator

• Salesforce Certified Sales Cloud Consultant

• Salesforce Certified Service Cloud Consultant

• Salesforce Certified Advanced Administrator

• Salesforce Certified Marketing Cloud Administrator

Leadership Qualities

• PASSION: Passionate about Customer Success

• BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on

• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

• URGENCY: Ability to move fast and drive business value and results

• OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

• TRUST: Trust the company’s core values

• ADAPTABLE: Excels in high levels of uncertainty and change​

Salesforce, Platform Kesuksesan Pelanggan dan CRM nomor satu di dunia, memberdayakan perusahaan untuk terhubung dengan pelanggan mereka dengan cara yang benar-benar baru. Kami adalah perusahaan dengan pertumbuhan tercepat dari 10 perusahaan perangkat lunak perusahaan teratas, Perusahaan Paling Inovatif di Dunia menurut Forbes, dan salah satu dari 100 Perusahaan Terbaik untuk Bekerja versi Fortune selama enam tahun berturut-turut. Pertumbuhan, inovasi, dan semangat Aloha dari Salesforce didorong oleh para karyawan kami yang luar biasa yang terus berupaya memberikan kesuksesan bagi para pelanggan kami, sekaligus meluangkan waktu untuk memberi kembali melalui model 1/1/1, yang memanfaatkan 1% waktu, ekuitas, dan produk kami untuk meningkatkan komunitas di seluruh dunia. Salesforce adalah olahraga tim, dan kami bermain untuk menang. Bergabunglah bersama kami!

Konsultan teknis senior yang ideal menunjukkan kepemimpinan dalam aspek teknis dari keterlibatan pelanggan dan mitra yang mengarah pada keberhasilan penyampaian solusi desktop, cloud, dan/atau seluler perusahaan, termasuk integrasi perusahaan yang memanfaatkan alat dan platform middleware. Konsultan Teknis Senior (Pengembang) memberikan solusi teknis untuk memenuhi kebutuhan bisnis dan teknis pelanggan. Pengembang memimpin evaluasi opsi dan presentasi serta edukasi pelanggan/mitra. Mereka juga akan mengidentifikasi dan secara proaktif mengelola area risiko, dan berkomitmen untuk menyelesaikan masalah hingga tuntas.

DAMPAK ANDA: 

Tanggung Jawab

• Menjadi tenaga ahli Salesforce yang bersertifikasi tinggi dan diakui

• Membantu klien secara konsisten memenuhi/melebihi target dan metrik

• Berkontribusi pada kesuksesan pelanggan melalui pengembangan solusi front-end dan backend serta manajemen rilis

• Memberikan kepuasan klien yang tinggi (CSAT)

• Memberikan panduan tentang praktik terbaik pengembangan aplikasi dan integrasi, standar Arsitektur Perusahaan, arsitektur & desain solusi fungsional dan teknis, manajemen lingkungan, pengujian, dan edukasi Salesforce Platform.

• Mendorong pembuatan dokumen desain aplikasi dan teknis yang memanfaatkan praktik terbaik Salesforce dan secara efektif mengintegrasikan Salesforce ke dalam infrastruktur pelanggan.

• Memecahkan masalah implementasi pelanggan utama dan menunjukkan kemampuan untuk mengarahkan pada resolusi yang sukses. Memimpin evaluasi persyaratan bisnis dan teknis dari tingkat senior.

• Identifikasi dan manajemen proaktif area risiko dan komitmen untuk menyelesaikan masalah hingga tuntas.

• Mengelola ekspektasi pelanggan; menegosiasikan solusi untuk masalah yang kompleks dengan pelanggan dan mitra pihak ketiga.

• Membangun hubungan dengan mitra bisnis, internal dan eksternal, serta berkontribusi pada tujuan dan pertumbuhan yang lebih luas di luar cakupan keterlibatan pelanggan tunggal.

• Berkontribusi pada pertumbuhan Praktik Layanan dengan mengidentifikasi dan memimpin inisiatif strategis internal untuk mengembangkan praktik konsultasi, memanfaatkan rekan tim junior untuk mencapai pertumbuhan individu maupun tim; berperan sebagai kontributor aktif terhadap pengetahuan praktik dan basis sumber daya; membimbing, mendidik, dan memperkaya pelanggan teknis dan non-teknis serta kolega mitra Salesforce.

KUALIFIKASI MINIMUM

• 3+ tahun pengalaman konsultasi perusahaan, termasuk pengalaman implementasi dengan satu atau lebih solusi perangkat lunak perusahaan yang umum (mis. CRM, ERP), mengisi posisi dengan tanggung jawab yang semakin meningkat dan manajemen sumber daya teknis yang lebih junior.

• 2+ tahun pengalaman sebagai Arsitek atau Pengembang Senior di organisasi menengah hingga besar dengan kepemimpinan yang terbukti mendorong transformasi organisasi dalam organisasi matriks.

• Pengalaman dengan bidang utama arsitektur perusahaan, termasuk teknologi integrasi, sistem masuk tunggal, dan manajemen data master.

• Pengalaman dengan metodologi implementasi Waterfall dan/atau Agile.

• Kemampuan untuk bekerja secara mandiri dan menjadi seorang pemula. Hasil yang terbukti memimpin dan mengawasi kisah sukses pelanggan dan/atau mitra dalam domain berikut: arsitektur solusi front-end dan back-end, strategi pengembangan dan manajemen rilis, manajemen perubahan, dan kepemimpinan langsung dalam merancang solusi yang memenuhi atau melampaui kebutuhan pelanggan.

• Terbukti memiliki kemampuan untuk menganalisis, merancang, dan mengoptimalkan proses bisnis melalui teknologi dan integrasi.

• Memandu pelanggan dan kolega dalam merasionalisasi dan menerapkan teknologi baru yang mendorong peningkatan nilai bisnis.

• Pembicara yang terampil dengan kemampuan untuk mengabarkan praktik terbaik di berbagai tingkatan dalam organisasi besar.

• Keinginan khusus untuk terus mempelajari teknologi dan fungsionalitas baru, serta terlibat dalam proyek-proyek yang mendorong kemampuan teknologi yang ada.

• Memiliki kemampuan komunikasi yang kuat, baik tertulis maupun lisan. Mampu mengembangkan materi yang sesuai dengan audiens secara efektif.

• Keterampilan presentasi yang kuat. Mampu mempresentasikan dan mempertahankan sudut pandang secara efektif kepada berbagai audiens.

• Melakukan perjalanan ke lokasi klien (rata-rata 50%), tetapi mungkin lebih tinggi atau lebih rendah berdasarkan keterlibatan klien.

• Diperlukan gelar sarjana di bidang Ilmu Komputer, Rekayasa Perangkat Lunak, Bisnis, atau di bidang terkait.

• Sangat bermanfaat jika Anda memiliki sertifikasi produk Salesforce.com sebelum bergabung. Diharapkan Anda akan mendapatkan sertifikasi berikut sebagai bagian dari persyaratan peran dan proses orientasi dalam 3 bulan pertama:

  • Administrator Bersertifikat Salesforce

  • Konsultan Sales Cloud Bersertifikat Salesforce

  • Salesforce Certified Service Cloud Consultant

  • Salesforce Certified Advanced Administrator

  • Salesforce Certified Marketing Cloud Administrator

KUALIFIKASI YANG DISUKAI

• Gairah: Bergairah tentang Kesuksesan Pelanggan

• PIKIRAN PEMULA: Selalu belajar, mendekati setiap interaksi dengan pikiran terbuka, pendengar yang baik, dan langsung terlibat

• PEMIMPIN PEMIKIRAN: Sudut pandang yang kuat dan kehadiran eksekutif. Percaya diri, tetapi tidak sombong, pendongeng yang hebat

• URGENSI: Kemampuan untuk bergerak cepat dan mendorong nilai dan hasil bisnis

• OHANA: Mewujudkan budaya Aloha: Pemain tim yang disukai semua orang dan memiliki hati yang murah hati

• KEPERCAYAAN: Mempercayai nilai-nilai inti perusahaan

• BERADAPTASI: Unggul dalam ketidakpastian dan perubahan tingkat tinggi

Accommodations

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.