Total 219 technical support engineer job vacancies in South Jakarta

• Supporting Service team at the workshop
  • Checking inspection report format and photo
  • Conducting BeQik (Rexroth Indonesia Monitoring Service Job Update)
  • Monitoring Purchase Requisition Order
  • Checking regularly for workshop consumable items and creating purchase plan
  • Checking daily for 5R implementation at the workshop
  • Checking equipment calibration schedule
• Supporting engineering team in project as a project admin,
  • Monitoring ETO (Engineering to Order) part list : Status/delivery date and component readiness at warehouse for assembly process
  • Maintaining ETO documentation completeness together with ETO Team

Calling All Future Tech Wizards!

Kickstart Your Career as an SDET Intern @ Ajaib!
Are you the type who loves both coding and making sure things run flawlessly? Ready to dive into the world of test automation and be part of a supercharged engineering squad? If you're nodding along, keep reading—you might just be who we're looking for!

What You'll Be Doing
As an SDET Intern, you'll be working on cool stuff like building and refining automated testing tools, hunting down bugs, and making sure our software is always on point. You'll team up with our developers and QA pros, learning the ropes of both coding and testing in a real-world setting.Why Should You Jump In?

• Real Impact: What you do matters. Your work will be seen, tested, and used by real users.
• Mentorship for Days: You won’t be doing this alone. Our seasoned engineers are ready to share their knowledge and help you level up.
• Work + Vibes: Collaborative, fast-paced, and innovative—our team is always pushing boundaries, and you’ll be right there with us.
• Your Future, Upgraded: This isn’t just an internship; it’s a stepping stone to exciting opportunities in your tech career.

Who We Want

• Tech-savvy problem-solvers who are all about testing and coding.
• Team players who thrive in a fast-paced, agile environment.
• People who are curious, detail-obsessed, and not afraid to tackle tough challenges head-on.

What You Bring to the Table

• Basic coding skills (JavaScript, Python, or similar—don’t worry, we’ll help you sharpen them).
• Some experience or interest in automation tools like Selenium or Cucumber.
• A solid understanding of software development cycles (or a willingness to learn).
• Good vibes, strong communication, and a collaborative mindset.
• Currently studying or recently graduated in Computer Science, Information Systems, or a related field.
• Available for a minimum 3 months.

Sound Like You?
Hit us up and let’s chat! This could be the start of something awesome. Apply now and jumpstart your journey with Ajaib! 

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

This job position is suitable for individuals who are constant learners, problem solvers and multi-taskers. Candidates who thrive in a fast-paced environment, steps up to face challenges, and are able to deliver results, are welcome to apply. We are looking for candidates who are interested in doing Implementation and Operation for Cloud Infrastructure.  

Responsibilities  

• Responsible for Implementing and/or Maintaining cloud infrastructure in AWS, Azure and Google Cloud for Xtremax Customer  
• Provide support related to customer issue with the Cloud Infrastructure.  
• Work closely with IT security to monitor privacy and develop incident-response procedures

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Has minimum 2 years experience working with AWS services and architecture.
• Proven experience in:
• Writing infrastructure code using Terraform.
• Site Reliability Engineering practices and incident management.
• Building and managing both Windows and Linux servers in cloud environments.
• Managing Kubernetes clusters in production environments.
• Strong scripting and automation skills (e.g., Python, Bash and PowerShell).
• Familiarity with CI/CD pipelines and version control systems (e.g., Git).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• [Important: Placement will be at the client's location in South Jakarta]

Preferred Qualifications:

• AWS Certified (AWS Solutions Architect, AWS SysOps Engineer).
• Experience with other cloud providers (e.g., Azure, Google Cloud Platform).
• Knowledge of other Infrastructure as Code tools (e.g., Terraform, Terragrunt).
• Familiarity with containerization technologies other than Kubernetes (e.g., Docker).

• Providing technical support of Bosch Rexroth IoT Solutions.
• Analyzing the gap of technical requirement from customer.
• Working closely with international team for troubleshooting and technical support activity.
• Working hands-on with BR IoT kit to develop Industry 4.0 PoC Project.
• Working collaboratively with the team for marketing and media activity.
• Providing Technical training of Bosch Rexroth IoT Solution 

The IT function is increasing its capabilities and therefore is looking for an Infrastructure Engineer. As an Infrastructure Engineer you are responsible for designing, deploying, and managing the lifecycle of cloud infrastructure and services and ensure that they are secure, healthy, efficient, and scalable. As such you are also responsible for maintaining and supporting our physical and virtual network infrastructure.

You will report to the Internal IT Infrastructure Manager, part of the IT team whose mission is to provide an effective, efficient, reliable and appropriate infrastructure to its users that is also maintainable as such.

This job is location-independent, we are open to hiring in Spain, Portugal, Poland and Indonesia.

What you will do:

• Designing and deploying Azure Wintel & AD solutions on the Microsoft Azure platform.
• Managing IaaS and PaaS cloud resources in Microsoft Azure using the Systems Management platform, and Security Management Tools to ensure that they are functioning properly and efficiently and meet business needs.
• Managing and maintaining the (Azure) Active Directory / Entra ID infrastructure, including domains, forest, and replication.
• Managing Group Policies by creating, managing, and enforcing GPOs to control and configure a.o. Windows based system.
• Managing DNS, DHCP and certificate services.
• Develop and maintain standards based on leading practices to monitor operational and performance statistics for systems.
• Develop and maintain standards and processes based on leading practices for patch / update deployments.
• Collaborate with various teams across the globe to ensure MS components are optimized for performance and security to meet their business needs and requirements
• Configure and install various physical and virtual network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Maintain WAN, LAN and wireless networks including upgrades, service packs, patches, hot fixes, and security configurations.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Digital Platform Operations Support, you will in-charge for daily operations of a Orbit distribution business, Digital goods distribution, as well as operational of Loyalty Platform Business.   This role will handle order fulfilment, operate SAP for financial and inventory management, and ensure seamless distribution of both physical modems and digital products.  

What you will do, but not limited to:

Modem Distribution Operations: 

• Manage day-to-day operations of the modem distribution business, including inbound logistics, inventory control, and outbound shipments to resellers. 

• Oversee the assembly process of modems, ensuring quality control and timely delivery. 

• Track stock levels, coordinate with production teams, and manage warehouse operations to meet customer demand. 

• Ensure correct linking of IMEI and MSISDN for modem devices before shipment. 

   Loyalty Platform Operations: 

• Manage onboarding external merchant  

• Coordinate to Telkomsel team to establish operating models 

• Manage settlement, dispute and invoicing to merchant 

• Handle day to day operation of loyalty platform and collaborate with Indies and external merchant for any dispute or issue in business process.  

 Digital Goods Distribution: 

• operate the daily distribution of digital goods, ensuring smooth order processing and fulfillment. 

• Collaborate with internal team and to manage voucher distribution  

• Analyse sales and operational data to enhance distribution and improve overall efficiency. 

• Work closely with logistics, sales, finance, and IT teams to ensure a seamless flow of operations. 

• Collaborate with vendors and partners to address supply chain issues and improve service quality. 

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field. 

• Minumum 1-3 years of experience in business operations 

• Experience working with **SAP** (or equivalent ERP systems) for managing operations, finance, and inventory. 

• Strong understanding of supply chain management and logistics. 

• Ability to manage day-to-day operations, with a hands-on approach to problem-solving. 

• Excellent communication and leadership skills. 

• Strong organizational skills with attention to detail and the ability to multitask. 

Preference on SAP and operational excellency  

• Operate SAP for managing procurement, inventory, and order fulfillment processes. 

• Ensure accurate financial tracking, invoicing, and billing through SAP. 

• Monitor SAP processes to ensure timely and accurate reporting of business metrics. 

About the role

As our next Quality Assurance, you will get a chance to help our customer, by recommending improvements, and develop automation to scale our testing process. You will actively collaborate with Product Managers, Engineering, and DevOps to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Create test automation script for API and UI automation to improve the regression test efficiency
• Create load-test script to assess the scalability of our system
• Create security scan test to detect vulnerability of our system
• Analyze bugs and errors found during tests
• Recommend improvements in software to enhance user experience
• Motivate the development process for efficiency and performance
• Works together with the software developer to enhance and improve program

• Bachelor’s degree (Preferably Computer Science / Information Technology)
• Has a minimum of 3 years experience in the related field
• Experience with testing and testing automation tools: Robot Framework, Katalon Studio, Locust, Artillery, Browserstack, ZAP
• Experience with API testing automation, UI Automation, Loadtest, and Security Scan
• Knowledge and understanding of modern development techniques, branching strategies (gitflow, feature branches / flags, trunk-based development) and CI/CD
• Understanding the need for testing automation at all levels: from database to UI
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out-of-the-box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

• Use his/her academic expertise (knowledge, science & research) to solve society’s issue
• Ensure tasks are carried out within agreed timescales and budgets.
• Report (weekly/ monthly) to the faculty management and members the status of project progress against the plan schedule and provide corrective actions necessary if the planned schedule is not achieved.
• Submit planning report such as preparation of material procurement report in accordance with approved program.
• Work alongside with Laboratory Technical Engineer and faculty members on technical aspects of projects.
• Develop laboratory teaching modules for students.
• Work together with Technical Engineer and faculty members to teach the experiment modules for students.
• Ensure administrative job related to Lab run smoothly

• Build construction technology based on product/operation requirements, whether it is internal tools or consumer-facing digital products.
• Database design for feature development
• Slicing UI design from figma into front end/mobile component
• Technical design on feature (Database & API Design)
• Full Stack Development
• Low-code development for Internal Tools
• Deployment
• Maintain & monitor infrastructure
• Bug fixing

• 2-3 years of working experience
• Enthusiastic to work in a fast-paced environment
• Quick learner, able to adopt with new technologies
• Excited to revolutionize the construction and property industry
• Great communication skills both in-person and through communication software like Slack, Gmeet, etc. Have a preference to over communicate problems/ideas instead of under communicate.
• High sense of ownership, contribute ideas and concern to make a better product

Technical Requirements

• Fullstack knowledge with heavy emphasis on server-side backend development
• Golang (2+ years of experience)
• Gin Web Framework
• GORM
• Javascript (1+ year of experience)
• Relational Database (Postgres, 3+ years of experience)
• Experienced in MVC pattern
• Experienced on interpreting product requirement to technical design
• Experienced in creating a normalized database design and code structure
• Experienced in front end and mobile best practice and modularity
• Working knowledge of git and github
• Knowledge of REST APIs
• Knowledge of GraphQL is a plus
• Understand Github action deployment is a plus
• Google Cloud skills is a plus
• Experience in Retool or any low-code development is a plus
• React Native (1+ year of experience) is a plus
• React (1+ year of experience) is a plus
• Good design sense to slice UI/UX from figma into code is a plus

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

Position Overview:

We are seeking a talented and passionate Software Engineer to join our dynamic team in Jakarta, Indonesia. The ideal candidate will be proficient in developing high-quality software solutions and possess a strong foundation in computer science principles. As a Software Engineer, you will collaborate with cross-functional teams to design, develop, and deploy cutting-edge software applications that address our customers' needs and drive business success.

Responsibilities:

• Design, develop, and maintain scalable and high-performance software applications using modern programming languages and frameworks.
• Collaborate with product managers, designers, and other stakeholders to understand requirements and translate them into technical specifications and implementation plans.
• Write clean, efficient, and well-documented code following best practices and coding standards.
• Conduct code reviews, provide constructive feedback, and mentor junior team members to promote continuous improvement and knowledge sharing.
• Troubleshoot and debug issues, perform root cause analysis, and implement effective solutions to ensure the reliability and stability of software systems.
• Stay updated on emerging technologies, industry trends, and best practices in software development, and leverage this knowledge to drive innovation and improve development processes.
• Participate in Agile/Scrum ceremonies such as sprint planning, daily stand-ups, and retrospectives to ensure timely delivery of high-quality software increments.
• Collaborate with cross-functional teams to contribute to the architecture, design, and development of new features and products.

• Bachelor's degree in Computer Science, Software Engineering, or a related field. Master's degree is a plus.
• Proven experience as a Software Engineer or related role, with a minimum of [X] years of experience in software development.
• Strong proficiency in one or more programming languages such as Java, Python, JavaScript, or C++.
• Solid understanding of data structures, algorithms, object-oriented design principles, and design patterns.
• Experience with web development frameworks (e.g., React, Angular, Vue.js) and RESTful API design.
• Familiarity with database systems such as MySQL, PostgreSQL, MongoDB, or Redis.
• Proficiency in version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.
• Excellent problem-solving skills, attention to detail, and a passion for writing clean and maintainable code.
• Strong communication and interpersonal skills, with the ability to collaborate effectively in a cross-functional team environment.
• Experience working in an Agile development environment is preferred.
• Fluency in English, both written and verbal, is required. Knowledge of Bahasa Indonesia is a plus.

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Opportunities for professional growth and career development.
• Dynamic and collaborative work environment.
• Health and wellness programs.
• Company-sponsored events and team outings.

About us!
We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

Fita is a health-tech platform that brings together a community of fitness enthusiasts and expert coaches. Our mission is to empower Indonesians of all fitness levels to achieve their goals, maintain a healthy lifestyle, and build lasting habits through personalized virtual coaching sessions.

What you will do but not limited to:

• Manage infrastructure on GCP
• Participate in the entire software development process including design, development, delivery, monitoring, and improvement
• Provide technical assistance to improve system performance, capacity, reliability, scalability, and security
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
• Closely collaborating with other engineering and product teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies
• Participate in continuous improvement and execution of quality and timely major incident root cause analysis and blameless post-mortem activities to ensure we take action to avoid similar problems in the future

Expected KPI

• Maintain uptime for critical infrastructure components
• Make sure all infrastructure components monitored (Redis, PgSQL, etc) - by node count
• Make sure 80% of alerts have Time To Acknowledge below 30m in office hours
• Make sure 80% of infra provisioning / configuration requests handled below 3h in average in office hours

If you are ready to take the next step in your career, feel free to apply now at [email protected]

• Create Workon (new customer, revised information, PSA)
• Create and maintain Sales order (In Advance, Credit and Project),
• Administration (registration vendor from customer, Provide (COO, COM, Warranty, Letter & Proforma Invoice, Order Confirmation)
• Collaboration with sales team, logistic team regarding delivery time

• Providing technical support of Bosch Rexroth IoT Solutions.
• Analyzing the gap of technical requirement from customer.
• Working closely with international team for troubleshooting and technical support activity.
• Working hands-on with BR IoT kit to develop Industry 4.0 PoC Project.
• Working collaboratively with the team for marketing and media activity.
• Providing Technical training of Bosch Rexroth IoT Solution 

We are looking for someone who can work effectively in a testing role and spend most of their time assessing the software for bugs, preparing test cases, and defining the test to verify that the software does not have any technical issues. To succeed in this role, you had exposure to QA automation tools, Agile project tools, and Git management tools.

Every team has its specialty and uniqueness, and our Technology team is no exception! In addition, our Technology team has its DNA that makes our team different and excels at what they do.

Impact Driven: We are driven to create products that not only focus on user experience but also make a social impact as a bigger purpose.

Craftsmanship: To us, building a product is an art. We carefully craft every detail of it and ensure we have a strong sense of ownership.

Pushing Boundaries: Comfort zone is not a place we want to stay in. We keep innovating to keep our minds sharp.

• At least 3 years of experience in software quality assurance as a QA Engineer.
• Experience with QA automation tools such as Katalon, Newman, and Robot framework.
• Familiarity with development tools such as Postman to verify API requests and responses, SQL tools such as DB Beaver to verify data.
• Has the ability to access application logs in the Linux environment and use various Linux shell commands.
• Experience in Git version management tools.
• Have used Agile project management tools such as JIRA and Asana.
• Experience in reviewing product specification documents, developing test cases, and managing test cases as the output of the product specification documents.
• Good communication skills, both written and verbal.
• Hands-on experience in testing Android, iOS Mobile apps, Web portals, and REST APIs.

At Ajaib, we recognize how some of us can’t fit into only one type of work arrangement. That’s why we strive to have options and build the foundation of a flexible work structure and culture where "work can be from anywhere (WFA)". Work From Office (WFO) will become a WFA alternative when employees want to socialize and bond with colleagues in the office space.

Join us as we make magic happen to increase Indonesia’s financial inclusion!

• Ensure tasks are carried out within agreed timescales and budgets.
• Report (weekly/ monthly) to the faculty management and members the status of project progress against the plan schedule and provide corrective actions necessary if the planned schedule is not achieved.
• Submit planning report such as preparation of material procurement report in accordance with approved program.
• Work alongside with Laboratory Technical Engineer and faculty members on technical aspects of projects.
• Develop laboratory teaching modules for students.
• Work together with Technical Engineer and faculty members to teach the experiment modules for students.
• Ensure administrative job related to Lab run smoothly

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

1. Developing and implementing standardized sales operation procedures and best practices to ensure consistent and high-quality sales performance alignment;
2. Creating and maintaining comprehensive documentation of sales operation procedures, policies, and guidelines;
3. Monitoring and following up on sales performance data to related stakeholders;
4. Working closely with the sales team to provide support, training, and guidance on sales processes and operational standards;
5. Collaborating with a cross-functional team, including the legal team, finance team, and admins to align sales operations with organizational objectives;
6. Conducting regular audits of sales operations to ensure compliance with established standards and identify opportunities for enhancement or improvement; and
7. Reporting sales performance data summary regularly.

• Be a team player, responsible for every task as a team rather than an individual.
• Be a valued member of an autonomous, cross-functional agile team.
• Research and suggest innovations that can improve Kata Platform.

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or what we call as 3DNAs became the foundation and sets the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Description

Every team has its specialty and uniqueness, and our Technology team is no exception! In addition, our Technology team has its DNA that makes our team different and excels at what they do.

Impact Driven: We are driven to create products that not only focus on user experience but also make a social impact as a bigger purpose.

Craftsmanship: To us, building a product is an art. We carefully craft every detail of it and ensure we have a strong sense of ownership.

Pushing Boundaries: Comfort zone is not a place we want to stay in. We keep innovating to keep our minds sharp.

Responsibilities

• Develop an intuitive and delightful product experience for our iOS platform.
• Own features through inception, design feedback, implementation, and launch.
• Implement unit tests and functional tests for tasks.
• Collaborate with stakeholders such as our Product Designers, Product Managers, Backend Engineers, and Data Engineers.
• Mentor and guide other engineers on contributing to the code base

• 2+ years of professional experience in iOS development.
• Proficiency in Swift or Objective C and experience with the iOS framework are necessary.
• Deep understanding of UIKit.
• Excellent communication skills and passion for solving challenging technical problems.
• Familiarity with end-to-end systems development life cycles.
• Bachelor's degree in Computer Science, Engineering, or related equivalent experience.

Bonus

• You implement unit tests and functional tests for tasks.
• You have high engineering standards and bring consistency to the codebases, infrastructure, and processes.
• Familiarity with RxSwift, IGListKit, and Texture

Core Tech Stack

• Swift & Objective-C
• RxSwift
• UIKit & Auto Layout
• Core Graphics & Core Animation
• Lottie
• Core Data
• VIPER/MVVM architecture

At Ajaib, we recognize how some of us can’t fit into only one type of work arrangement. That’s why we strive to have options and build the foundation of a flexible work structure and culture where "work can be from anywhere (WFA)". Work From Office (WFO) will become a WFA alternative when employees want to socialize and bond with colleagues in the office space.
Join us as we make magic happen to increase Indonesia’s financial inclusion!

As a Senior Backend Engineer at Ajaib, you will play a crucial role in designing, developing, testing, and deploying elegant software solutions that impact millions of investors. You will collaborate with product and business leaders to provide solution guidance, mentor fellow engineers, and contribute to our startup engineering culture with ideas and suggestions.

Every team has its specialty and uniqueness, and our Technology team is no exception! In addition, our Technology team has its DNA that makes our team different and excels at what they do.

Impact Driven: We are driven to create products that not only focus on user experience but also make a social impact as a bigger purpose.

Craftsmanship: To us, building a product is an art. We carefully craft every detail and ensure we have a strong sense of ownership.

Pushing Boundaries: Comfort zone is not a place we want to stay in. We keep innovating to keep our minds sharp.

Responsibilities

• Design, develop, test, and deploy elegant software solutions impacting millions of investors.
• Deliver high-performance, low-latency services with complex requirements.
• Build and optimize fault-tolerant distributed systems under rapid growth demands.
• Collaborate with product and business leaders to provide solution guidance.
• Share past experiences and mentor fellow engineers in improving their crafts together with work discipline.
• Contribute actively to our startup engineering culture with ideas and suggestions.
• Deploy to hybrid environments and provide technical assistance.

• Bachelor's or Master's degree in Computer Science or equivalent experience.
• Minimum 4 years of software development experience, preferably in distributed systems or full-stack architecture.
• Highly proficient in one or more programming languages, including Java, C, Go, or Python.
• Solid knowledge of Kafka, Redis, Cassandra, and MySQL. Tuning and query optimization is a plus.
• Skilled practitioner of deployments onto cloud (AWS, Azure, etc.) and on-premise environments.
• Experience with FIX (Financial Information eXchange) protocol is a bonus.
• Able to work individually with limited guidance, responsible for their work, and self-motivated.
• Passionate about technology and software development. Owns an innate desire to never stop learning.

At Ajaib, we recognize how some of us can’t fit into only one type of work arrangement. That’s why we strive to have options and build the foundation of a flexible work structure and culture where "work can be from anywhere (WFA)". Work From Office (WFO) will become a WFA alternative when employees want to socialize and bond with colleagues in the office space.

Join us as we make magic happen to increase Indonesia’s financial inclusion!

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, a reduction in SS7, SMS fraud and spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group.

We are looking for an SNOC Engineer to join our dynamic team in Jakarta. The SNOC Engineer is responsible for 24x7 NMS, handling tickets from customers and internal stakeholders and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role and Responsibilities:

• Respond to Customer’s requests and inquiries
• Real-time monitoring on the Network Monitoring System (NMS)
• Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
• Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
• Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
• Follow-up with responsible departments for resolving escalated/pending alarms.
• Logging of Tickets on the Ticketing System
• Updating of the Ticketing System with the latest progress on all tickets, following internal SOPs based on Industrial Standards
• Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
• Preliminary investigation, classification, and acknowledgement to the respective clients, of all opened tickets as per SOP
• Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
• Escalating Tickets to relevant teams at 2nd Line
• Follow up on Opened Tickets Internally as per SLAs till resolution
• Updating Customers with progress as per SLAs
• Tickets Reports and Analysis on Daily, Weekly and Monthly basis
• Handling and assistance in the execution of Change Requests including scheduling, process flow ownership, customer communication and execution
• Assistance in technical operations, maintenance, clients’ installations, and upgrades 24x7 activities, such as but not limited to:
• Assistance in UAT and migration
• System Health Monitoring
• Execution of minor / routine technical activates

• Degree in Computer Science, Information Technology, Engineering or equivalent
• Certification in Linux administration
• Minimum 3 + years 24/7 SNOC and Customer handling experience in IT, ISP or Telecom Operations
• Strong operational experience on Jira Service Desk & Zabbix and/or other ticketing and NMS platforms
• Protocol analysis and troubleshooting hands on skills using protocol analysers such as Wireshark
• Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
• High Proficiency in English (both written and verbal)
• Ability to work in a fast-paced environment
• Willing to learn new technologies
• Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
• Able to work on his/her own initiative
• Interpersonal skills
• Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance (Family)
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training & Learning and Development Progamme
• Shift Work (based in office in Jakarta)
• Evening+Night Shift Allowance
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

• Setting and achieving sales goals.
• Looking for a new leads from existing and new potential customer according to the Product portfolio
• Plan detailed and provide comprehensive technical presentation to the customer
• Generating high-quality sales leads, following up after initial contact, securing and renewing orders, completing sales and arranging deliveries.
• Researching, developing and modifying products to meet customer’s technical requirements and needs.
• Help customer who have problem with installed product and recommending improved machinery.
• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customer.
• Identifying areas for improvement and communicating the issued for possible solution.

• Ensure tasks are carried out within agreed timescales and budgets.
• Report (weekly/ monthly) to the faculty management and members the status of project progress against the plan schedule and provide corrective actions necessary if the planned schedule is not achieved.
• Submit planning report such as preparation of material procurement report in accordance with approved program.
• Work alongside with Laboratory Technical Engineer and faculty members on technical aspects of projects.
• Develop laboratory teaching modules for students.
• Work together with Technical Engineer and faculty members to teach the experiment modules for students.
• Ensure administrative job related to Lab run smoothly