Total 10 technical support engineer job vacancies in Surabaya, East Java

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO is expanding its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/)

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

We are currently seeking a dedicated and detail-oriented Agribusiness Operation Support to join our team. The Agribusiness Operation Support will play a crucial role in ensuring a smooth and efficient operation of our agribusiness activities. This position will work closely with the operations team and provide support in various operational aspects related to agribusiness.

What will you do but not limited to:

• Assist in managing day-to-day operations of the agribusiness activities.
• Responsible for recording inbound and outbound activity transactions
• Ensure compliance with relevant regulations, documents and quality standards in all agribusiness operations.
• Provide support in the preparation of reports, presentations, and other documentation related to agribusiness operations.
• Assist in the coordination and management of inventory and supply chain for agribusiness products.
• Coordinate with internal teams and external stakeholders to ensure the smooth execution of agribusiness activities.

• Bachelor's degree in Business Administration, Business Management, Agribusiness, Animal Husbandry, or a related field.
• Minimum 1 years of experience in operations or related roles, preferably in the agriculture, agribusiness and/or poultry industry.
• Attention to detail and ability to work with accuracy.
• Excellent organizational and time management skills.
• Strong understanding of agribusiness operations and processes will be a plus point
• Have own vehicle and its license
• Proficient in using MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Willingness to learn and adapt to new processes and technologies.

Security Engineer - IT

As a Security Engineer, you will focus on the problem of keeping our systems safe and protecting our customers while adapting to the high-speed growth of our business and our enormous scale. You will be focusing on keeping interactions on our platform as simplified as possible using advanced engineering to detect and mitigate vulnerabilities and security flaws in Xtremax’s system. The ability to perform systems security or vulnerability analysis and design is a must. 

Responsibilities: 

• Develop a set of security standards and best practices for the organization and recommend security enhancements to management as needed. Develop strategies to respond to and recover from a security breach 
• Set up, configure, and tweak security in all infrastructure systems (System, Server, Network, and Client) 
• Handle, maintain and manage various potential security threats 
• Collaborate with other team members for security design and policy 
• Doing system hardening and penetration testing 
• Doing an internal security audit 
• Handle antivirus and malware protection 
• Doing backup and restore data in our system 
• Documented all internal audit processes, such as patching, update, server access log, VAPT, and backup recovery process 
• Conducts periodic scans of networks to find any vulnerability. They also conduct penetration testing, in which they simulate an attack on the system to highlight or find any weaknesses that might be exploited by a malicious party. 
• Proactive learning, assess and utilize new technologies and concepts with customer requirements 
• Responsibility for educating the workforce on information security through training and building awareness 

• Bachelor’s Degree in Software Engineering / Computer Science / Information Technology / equivalent or relevant work experience. 
• Having good knowledge about security systems and policy 
• Good at managing sensitive and confidential data, workstation devices, patching and upgrading systems, applications, services, and other infrastructure foundational components. 
• Good at planning, developing, and implementing IT security controls that are documented and working properly. 
• Familiar with system hardening and penetration testing 
• Experience handling antivirus and malware protection 
• Familiar with ISO27001 
• Familiar with Linux and Windows OS 
• Familiar with cloud security services such as AWS, Azure, and GCP 
• Able to create some script, i.e., bash, python 
• Love to learn, assess, and utilize new technologies 
• Having certification in cloud security area is a plus 

Primary Responsibilities:

• Establish and maintain seamless co-ordination & co-operation with all departments  to ensure maximum cooperation, productivity, morale and guest service.
• Provide effective support to the team to enable them to deliver effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Motivate and develop staff to ensure smooth functioning of the department.

• Ensure that the team is trained for all safety provisions.
• Ensure optimal, cost effective use of the resources and educate the team on the same.
• Check and ensure that the temperature of cold stores, public areas etc. are maintained as per the specifications.
• Check and ensure the working condition of fire detectors, fire fighting systems, transformers, electrical systems, etc.
• Coordinate with other departments for regular servicing and testing of equipment.
• Check and ensure that proper safety measures have been adhered to and also ensure maintenance of all fire fighting equipment.
• Ensure that all the first aid kits are available for use in their proper places.
• To supervise the operations of Air-conditioning plant, boilers, pumps etc.
• Ensure that desired level of water is maintained in water storage tanks.
• Ensure correct maintenance of all equipment in conjunction with the other user departments & stay abreast of technological advances in surveillance & safety equipment.

1. Lead the development and enhancement of our IoT systems for advanced fleet management.
2. Collaborate with cross-functional teams to comprehend system requirements and functionalities.
3. Design and prototype IoT devices, focusing on sensor integration and communication modules.
4. Analyze and filter data sets to provide insights that drive system improvements.
5. Ensure superior performance, quality, and responsiveness of IoT devices.
6. Troubleshoot hardware and software issues, and identify and implement process improvements to mitigate recurring issues.
7. Knowledge in power management is a plus.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 2 years of professional experience in writing and editing technical documentation.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to linguistics, communication, journalism or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

Key Responsibilities:

1. Wireless Network Design:

- Design and architect advanced wireless networks for various environments, including office spaces, industrial sites, and public areas.

- Conduct site surveys and predictive modeling to ensure optimal wireless coverage and performance.

2. Implementation and Configuration:

- Lead the deployment and configuration of wireless network equipment, including access points, controllers, and related infrastructure.

- Develop and implement wireless security policies to protect network integrity and user data.

3. Performance Optimization:

- Monitor and analyze wireless network performance using advanced diagnostic tools.

- Troubleshoot and resolve complex wireless connectivity issues to maintain high network availability and reliability.

- Optimize network configurations to enhance user experience and application performance.

4. Documentation and Reporting:

- Maintain detailed documentation of network designs, configurations, and changes.

- Generate comprehensive reports on network performance, security incidents, and improvement initiatives.

5. Technical Leadership and Mentoring:

- Provide technical guidance and mentorship to junior network engineers.

- Conduct training sessions and workshops on wireless networking best practices and emerging technologies.

6. Project Management:

- Lead wireless network projects from planning through execution and post-implementation support.

- Coordinate with cross-functional teams to ensure seamless integration of wireless solutions with other IT infrastructure.

7. Vendor and Stakeholder Engagement:

- Collaborate with vendors to evaluate and integrate new wireless technologies.

- Communicate effectively with internal stakeholders to understand business requirements and align wireless network strategies accordingly.

Requirements

- Certification: CWNE® (Certified Wireless Network Expert) certification is mandatory.

- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degrees are a plus.

- Experience: Minimum of [X] years of experience in wireless networking, with a proven track record of designing and managing large-scale wireless networks.

- Technical Skills:

- In-depth knowledge of wireless networking standards (IEEE 802.11).

- Proficiency in wireless security protocols (WPA2, WPA3) and authentication methods (RADIUS, 802.1X).

- Experience with wireless network management tools and platforms (e.g., Ekahau, AirMagnet, Cisco Prime).

- Strong understanding of RF principles, spectrum analysis, and interference mitigation techniques.

- Soft Skills:

- Excellent problem-solving and analytical abilities.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Strong project management and organizational skills.

1. Bachelor's degree in Computer Science, Information Technology, or a related field.

2. Minimum of 3 years of experience as a Network Engineer or in a similar role.

3. Strong knowledge of network protocols, routing, switching, and network security.

4. Experience with network monitoring tools and techniques.

5. Familiarity with network hardware and software, including routers, switches, firewalls, and load balancers.

6. Knowledge of network design principles and best practices.

7. Excellent problem-solving and troubleshooting skills.

8. Strong communication and collaboration skills.

9. Certifications such as CCNA, CCNP, or equivalent are preferred.

Working Conditions:

1. This role may involve occasional travel to client sites or data centers.

2. Flexible working hours may be required to accommodate project deadlines or network maintenance activities.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

Security Engineer – Governance 

We are looking for an experienced and knowledgeable IT Security Governance to join our Security Engineer team. You will be responsible for the management and advances of our security policies, standards, and procedures.  

Responsibilities:  

• Ensure the strategy and implementation of information security in accordance with the needs & applicable regulations  
• Develop an information security framework and architecture in accordance with the company's needs  
• Develop and maintain policies, standards, and procedures that support the information security framework in accordance with best practices and applicable regulations.  
• Actively identify, analyze, measure, provide control recommendations, and monitor follow-up on risk control & information security.  
• Carry out regular evaluations of the implementation of IT security management policies, standards, and procedures  

Requirements:  

• Bachelor’s Degree in Software Engineering / Computer Science / Information Technology / equivalent or relevant work experience.  
• Minimum 2 years experiences in IT industry  
• Familiar and able to implement and lead various best practices & regulations for IT Security & Cyber Security such as ISO 27000, CSA Star, CIS, NIST, GDPR, etc.  
• Familiar with Security compliance or assessment tools  
• Having experience implement ISO 27017 and 27018 is a plus point  
• Familiar with cloud environment is a plus point.