Total 245 technical support engineer job vacancies in West Jakarta, West Jakarta City

About the role

As our next Quality Assurance, you will get a chance to help our customer, by recommending improvements, and develop automation to scale our testing process. You will actively collaborate with Product Managers, Engineering, and DevOps to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Create test automation script for API and UI automation to improve the regression test efficiency
• Create load-test script to assess the scalability of our system
• Create security scan test to detect vulnerability of our system
• Analyze bugs and errors found during tests
• Recommend improvements in software to enhance user experience
• Motivate the development process for efficiency and performance
• Works together with the software developer to enhance and improve program

• Bachelor’s degree (Preferably Computer Science / Information Technology)
• Has a minimum of 3 years experience in the related field
• Experience with testing and testing automation tools: Robot Framework, Katalon Studio, Locust, Artillery, Browserstack, ZAP
• Experience with API testing automation, UI Automation, Loadtest, and Security Scan
• Knowledge and understanding of modern development techniques, branching strategies (gitflow, feature branches / flags, trunk-based development) and CI/CD
• Understanding the need for testing automation at all levels: from database to UI
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out-of-the-box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

• Developing stunning user-facing features.

• Ensuring the technical feasibility of UI/UX designs.
• Optimizing application for maximum speed and scalability.
• Continuously improve code quality, product execution, and learning experience.
• Coordinate across teams (Mobile, Backend, DevOps, Data, Product, QA etc.) on planning and execution.
• Solve challenging financial access problems in Indonesia by using cutting-edge technology.

• Has minimum 5 years of experience in the related field
• Fast learner & good analytical thinking.

• Advanced knowledge in NextJS or ReactJS.
• Used to with secure engineering
• Strong understanding and experiences in HTML, CSS, Javascript.
• Strong understanding of the latest UX/UI design trend.
• Strong understanding of user-friendly experience and interface, cross-browser compatibility, responsive design, general web functions and standards
• Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
• Good communication skill, team player and comfortable working with a cross-functional team.
• Have a passion for learning, improving and contributing to projects with a strong sense of ownership.

Dedicated engineer for resolving reconciliation project and data integrity project. After that project will be assigned to Amartha Wealth Corporate Squad and Amartha Wealth Retail Squad for executing the roadmap and aiming for OKRs.

Job Description

• Design and develop services that deliver impact every day.
• Operate and maintain highly scalable services.
• Develop tools to improve the existing process, including infrastructure reliability, service performance, and developer's productivity.
• Continuously improve code quality, product execution, and learning experience.
• Coordinate across teams (Mobile, Frontend, DevOps, Data, Product, QA etc.) on planning and execution.
• Solve challenging financial access problems in Indonesia by using cutting-edge technology.

• Fast learner & good analytical thinking.
• Advanced knowledge in (according to priorities) Go, Python, Java, or any other programming language, as long as you are capable of learning quickly (like, really fast).
• Have exposure to architectural patterns of high-scale web application.
• Have experience with distributed storage and database systems, including SQL or NoSQL.
• Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
• Good communication skill, team player and comfortable working with a cross-functional team.
• Have a passion for learning, improving and contributing to projects with a strong sense of ownership.

• Provide support for managing and organizing project activities, including planning and scheduling.
• Collaborate with various departments, such as technology and product, to enhance coordination efforts.
• Develop and manage crucial project documents and reports.
• Assist in the implementation and utilization of project management tools.
• Oversee project timelines and ensure deliverables meet established quality standards.
• Actively participate in problem-solving and risk management initiatives.
• Support the tracking of project progress and contribute to regular reporting efforts.

• Open to final-year students and recent graduates with 1-2 years of relevant experience.
• Educational background in Computer Science, Engineering or Business Administration with a focus on Information Systems, or a related field.
• Previous internship experience in a technical role (e.g., software development, QA) or project management is a plus.
• Familiarity with Agile methodologies.
• Proficiency in the use of spreadsheet applications (such as Microsoft Excel or similar software) and other Microsoft Office tools.
• Strong organizational and analytical skills.

About the team

Job Desc

• Greet and welcome guests as soon as they arrive at the Amartha Village
• Direct visitors to the appropriate person A-teams
• Answer, screen, and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain Amartha Village security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front Amartha Village supplies and keep an inventory of stock
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing and document delivery 

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. filing and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude is a must
• Good looks and understands basic English conversations
• Have bachelor degree and/or vocational sertifcation

The ideal candidate is someone who:

• Operates with the highest levels of integrity.
• Thinks big and takes on big challenges.
• Has a continuous thirst for knowledge and is a perpetual learner.
• Strives to make themselves and everyone around them better.
• Has a passion for technology.

Job Requirements:

• Provide remote support and resolution for complex technical issues.
• Install, configure, administer, and monitor systems.
• Implement pro-active monitoring for better availability and performance.
• Identify and act quickly on opportunities to enhance customer experience.
• Strong customer-centric mindset and ability to build and maintain strong, collaborative, and effective relationships internally and externally.
• Assuring effective communication to stakeholders in the event of a service disruption, degradation, or outage to make sure that they receive the latest updates while operations teams work to restore full service.
• Continuously improve your skills, product expertise, and knowledge on related technical topics.
• Stay current with system information, changes and updates.
• Ensure that our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust.

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

Join us as a key player in conceiving, developing, and delivering state-of-the-art spatial computing experiences at our Indonesia branch. As a Senior Engineer, you will collaborate at the intersection of design, frameworks, operating systems, and low-level software, contributing to the creation of life-changing products. We are in search of proven expertise in delivering high-quality apps using iOS technologies. Flourish in our dynamic, agile environment as we pioneer spatial computing, exploring answers through prototyping and deploying best practices. Your leadership will be instrumental in shaping impactful code and fostering quality within our collaborative and diverse team. Make a significant impact in the evolving realm of spatial computing.

Responsibilities:

• Lead the design and development of high-quality iOS applications utilizing VisionPro technology.
• Implement advanced VisionPro features to enhance visual capabilities within iOS applications.
• Drive optimization efforts to ensure superior performance and responsiveness of iOS applications.
• Conduct comprehensive code reviews to maintain high-quality code standards.
• Develop and execute thorough testing plans for VisionPro-integrated features.
• Debug and resolve intricate issues identified during testing phases.

• Proven track record of successfully building and launching complex and engaging applications or user-facing systems across various iOS platforms.
• In-depth knowledge of iOS development frameworks and technologies, with proficiency in Swift or Objective-C.
• Extensive expertise in modern software engineering practices, including object-oriented programming, functional programming, declarative user interfaces, and test-driven development.
• Solid grounding in Computer Science fundamentals.
• Meticulous attention to detail in planning, execution, and maintenance processes.
• Exceptional communication skills, enabling successful collaboration with peers from diverse experiences and backgrounds.
• Demonstrated ability to achieve results in a fast-paced and agile organizational environment.
• Minimum of 5 years of professional experience.

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry!
• Fast moving, challenging and unique business problems
• International work environment and flat organization
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently in search of a qualified Lead iOS Engineer for our operations in Indonesia. The ideal candidate should possess an extensive background in software development and engineering practices, demonstrating the ability to collaborate effectively with architects, project managers, and product owners to deliver high-quality software features that exceed customer expectations. This individual must be proficient in working independently within a dynamic and fast-paced environment.

The preferred candidate should have a minimum of 5 years of experience in native mobile app development for iOS, along with a track record of leading mobile app development teams across various platforms. The role requires a strong foundation in back-end programming complemented by up-to-date expertise in responsive front-end development for mobile applications. As a Lead iOS Engineer, you will play a pivotal role in guiding development efforts in one or more areas.

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience as a Lead iOS Engineer with a focus on VisionPro technology.
• Expertise in Swift and Objective-C programming languages.
• In-depth understanding of iOS design principles and best practices.
• Extensive experience with VisionPro libraries and frameworks.
• Strong problem-solving skills and meticulous attention to detail.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Demonstrated leadership experience in an iOS development role.
• Contributions to successful projects incorporating VisionPro.

• Contribute to meaningful work and be part of the future of finance technology with the industry's leading company.
• Engage with fast-moving, challenging, and unique business problems.
• Experience an international work environment within a flat organizational structure.
• Access great career development opportunities in a growing company.
• Potential for relocation and international transfers mid-career.
• Competitive salary.
• Flexible working hours and a casual work attire policy.

• Install and setup laptop with Windows operating system
• Configure computer hardware, software, and IT office devices (printers, CCTV, etc.)
• Replacing laptop and computer hardware (HDD/SSD, RAM, Keyboard, etc.)
• Diagnosing and troubleshooting issues on laptops and computers
• Updating database of laptop devices

We are looking for a talented and experienced Senior Software Development Engineer in Test to join our team at Moladin Financial Services. As a Senior Software Development Engineer in Test, you will ensure the highest quality possible of our software delivery by implementing and maintaining test automation scripts. Working alongside product managers and developers, you will also enhance our quality engineering process by identifying gaps and implementing solutions to address them. If you are passionate about software quality, have a deep understanding of test automation best practices, and thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Design and implement comprehensive test plans and test cases for backend and frontend development.
• Improve and maintain automation test coverage to reduce manual effort during day-to-day quality engineering.
• Identify edge cases and ensure software robustness before production deployment.
• Work closely with product managers, designers, developers, and fellow quality engineers to design test suites.
• Be involved in the entirety of the software development journey right from the inception of new features.
• Create exhaustive documentation of test reports to provide complete visibility to the stakeholders.
• Mentor the team by having tech discussions and knowledge-sharing sessions.
• Actively contribute to the hiring and onboarding process.
• Own the quality of Moladin deliverables in the form of services, web applications, and mobile applications.

• More than 4 years of experience in software testing, with at least 2 years in software test automation.
• Expertise in web and mobile application testing using test automation frameworks such as Cypress or WebdriverIO.
• Familiar with test management tools such as Allure TestOps, JIRA, or TestRail.
• Basic knowledge of Javascript and SQL.
• Exposure to the Agile development process, CI/CD tools such as Jenkins, and cloud infrastructure on Amazon Web Services or Google Cloud Platform.
• Knowledge of software performance and security testing is a plus.
• Prior experience in the financial services industry is preferred.

We are looking for a talented and experienced Software Development Engineer in Test to join our team at Moladin Financial Services. As a Software Development Engineer in Test, you will ensure the highest quality possible of our software delivery by implementing and maintaining test automation scripts. Working alongside product managers and developers, you will also enhance our quality engineering process by identifying gaps and implementing solutions to address them. If you are passionate about software quality, have a deep understanding of test automation best practices, and thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Design and implement comprehensive test plans and test cases for backend and frontend development.
• Improve and maintain automation test coverage to reduce manual effort during day-to-day quality engineering.
• Identify edge cases and ensure software robustness before production deployment.
• Work closely with product managers, designers, developers, and fellow quality engineers to design test suites.
• Be involved in the entirety of the software development journey right from the inception of new features.
• Create exhaustive documentation of test reports to provide complete visibility to the stakeholders.
• Mentor the team by having tech discussions and knowledge-sharing sessions.
• Actively contribute to the hiring and onboarding process.
• Own the quality of Moladin deliverables in the form of services, web applications, and mobile applications.

• Preferred experience in financial services, payment and industrial with OpenAPI features
• Able to perform SQL Query syntax select and join.
• Demonstrate ability to do separation API Test and UI Test.
• More than 2 years of experience in software testing, with at least 1 year in software test automation.
• Experience in web and mobile application testing using test automation frameworks such as Cypress or WebdriverIO or any Javascript Test automation Tools
• Familiar with test management tools such as Allure TestOps, JIRA, or TestRail.
• Exposure to the Agile development process, CI/CD tools such as Jenkins, and cloud infrastructure on Amazon Web Services or Google Cloud Platform.
• Knowledge of software performance and security testing is a plus.
• Knowledge of basic Kubernetes, docker, Firebase and NoSQL is a plus

The Technical Writer will be responsible for the following activities: 

• Creating and maintaining project documents, such as plans, reports, and meeting minutes. Ensuring all documents are accessible and up-to-date.
• Facilitating communication between team members, stakeholders, and clients. This may involve scheduling meetings, taking notes, and distributing information
• Ensuring project documents are clear, accurate, and meet quality standards. Identifying and correcting errors or inconsistencies.
• Implementing and managing quality control measures to ensure project deliverables meet expectations.
• Understanding and utilising project management software and other relevant tools.

• Technical problem diagnosis and analysis

• Performing performance optimization

• Working closely with product team to handle a bug issue release

• Researching or Debugging technical issues

• Writing reports regarding product problems

• Reviewing product change requests

• Monitoring daily issues and giving solutions to clients

• Analyzing daily issues and recommending improvement

• Maintaining daily issue update from team members

About the role

As an Admin support, you will have the opportunity to participate in important projects, create and implement strategies to enhance the adoption of new digital products for Amartha's partners across all operational areas. You will collaborate with the Field Operations team & Head Office to achieve set targets.

Responsibilities

● Performing a verification check on the submission of specimens from Point.

● Submitting specimen signing requests to the COO

● Sending specimens that have been signed by the COO to Point.

● Providing solutions for issues related to the opening of new accounts or updating specimens

faced by Point.

● Monthly recap of specimen submissions and resolutions for new account openings and

specimen changes.

The qualifications that you must have

● Open for Fresh Graduate (D3-S1)

● Have good communication skill to collaborate with cross division and field team

● Proficiency in Microsoft Office

● Comfortable working in a complex and face-paced environment

About the team

A flexible lending business support team with members scattered across multiple regions, focuses

on supporting various aspects of Amartha's business (performance disbursement, new product

features, expansion to new points, petty cash) with the goal of achieving set targets. Enthusiastic

about new ideas, they execute with an 'Above & Beyond' approach. If the initial approach doesn't

succeed, they embrace a fresh spirit to explore alternative ideas

As a Junior Video Support, you will be responsible for a portfolio of artists and labels regarding all video distribution aspects. Thanks to a perfect understanding of Believe products and client’s needs, as in-depth thinking of the music market, you will be able to debug our clients' issues and advice on best practices. You will also be utilizing Rights Management tools in order to maximize revenue for the clients.

Missions:

1/ Account Management:

• Clients daily support

• Clients issue resolution

2/ Rights Management:

• Catalog delivery to YouTube for YTAF
• Maximizing claims for client's catalog
• Manual Claiming requests
• Addressing Rights Issues on The YouTube Platform

3/ Internal Processes:

• Work closely with Video Rights and Distribution teams
• Ad-hoc video delivery tasks
• Ensure the content is being correctly monetized and irregularities free
• Follow established OKRs and work together with Global Head of Video
• Present features, case studies and creative best practices to internal team

1. Design, develop, implement and maintain efficient and reliable PHP applications
2. Participate in full stack development.
3. Perform analysis and articulate solutions.
4. Design underlying engineering for multiple product offerings supporting a large volume of end-users.
5. Develop project plans with task breakdowns and estimates.
6. Collaborate with cross-functional teams to define, design, and ship new features
7. Solve a variety of complex problems and figure out possible solutions, weighing the costs and benefits.
8. Contribute to all phases of the development lifecycle
9. Follow industry best practices, coding standards, and security measures
10. Perform other duties as assigned

• PHP, RDBMS, SQL is mandatory, preferred if knowledge of both PHP and Node.js stack
• Requires proficiency in both front-end and back-end development
• Javascript & CSS proficiency.
• Python / SHELL Scripting will be an added advantage.
• LINUX / UNIX familiarity, Zend framework familiarity will be an added advantage.
• Beginner / Intermediate level Cloud hands-on experience.
• AWS / GCP will be an added advantage
• Good problem-solving skills and attention to detail
• Excellent communication and teamwork skills
• Minimum 3 years experience

• Competitive salary
• Flexible work arrangements
• Professional development
• Collaborative and inclusive culture
• Generous leave policy

We're hiring software engineers for permanent on-site jobs in Europe, with full visa sponsorship, relocation support and full social benefits.

ROLE & RESPONSIBILITIES

• Collaborate with a dynamic cross-functional team, including software engineers, DevOps engineers, product managers and QA Engineers to drive software development
• Your role focuses on either backend or frontend expertise (depending on your skills), where you'll create solutions that cater to both internal and external customers. As part of the team, you play a crucial role in breathing life into backend services and APIs, ensuring they adapt and evolve to meet the changing business requirements
• Embrace the "You build it, you own it" philosophy, where you take charge of shepherding changes through every stage until they go live in production. In addition to development, you'll also be involved in monitoring and automating aspects of our infrastructure.
• Development of clean and efficient code based on specifications and guidelines,
• Maintenance and regular improvement of existing software
• Pre-launch analysing and testing

• you have a completed university degree in IT/tech or computer science (at least B. Tech or similar)
• knowledge of at least 1 of the following programming languages: C, C++, C#, Java, Typescript, Go, Python, Ruby, SQL
• at least 1+ years working experience
• very good english skills
• willingness to relocate to Europe
• good English skills
• willingness to learn basic new language skills (e.g. German)
• you are a team player, but capable of working independently

KEY SKILLS

any of the following skills are a plus

• Java
• C#
• C++
• Kubernetes
• SQL
• NoSQL
• Typescript
• JavaScript
• Springboot
• Microservices
• Angular
• .NET
• AWS
• MongoDB
• Azure
• React

• visa sponsorship
• attractive compensation based on European market standards
• at least 5 weeks of paid vacation every year
• relocation support
• full social benefits such as European health insurance
• on-the-job training and continuous opportunities for learning and growth

• • Developing stunning user-facing features.
  • Ensuring the technical feasibility of UI/UX designs.
  • Optimizing application for maximum speed and scalability.
  • Continuously improve code quality, product execution, and learning experience.
  • Coordinate across teams (Mobile, Backend, DevOps, Data, Product, QA etc.) on planning and execution.
  • Solve challenging financial access problems in Indonesia by using cutting-edge technology.

• • Fast learner & good analytical thinking.
  • Advanced knowledge in NextJS or ReactJS.
  • Used to with secure engineering
  • Strong understanding and experiences in HTML, CSS, Javascript.
  • Strong understanding of the latest UX/UI design trend.
  • Strong understanding of user-friendly experience and interface, cross-browser compatibility, responsive design, general web functions and standards
  • Have a systematic problem-solving approach and knowledge of algorithms, data structures, and complexity analysis.
  • Good communication skill, team player and comfortable working with a cross-functional team.
  • Have a passion for learning, improving and contributing to projects with a strong sense of ownership.

As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams.

What you will do:

• Provide strong leadership and guidance to the team
• Motivate, coach, inspire and develop everyone within the team
• Ensure that support cases are prioritised in line with agreed parameters
• Take ownership of customer escalations on a regular basis, striving for timely resolution and performing root cause analysis where required
• Manage the performance and development of everyone within the team. This incorporates 1:1 reviews, supporting personal development plans, ongoing coaching and conducting 6 monthly and annual performance development reviews
• Proactively manage and plan the resolution of all outstanding customer support cases within your area of remit. This includes driving resolution %, whilst also effectively managing aged support cases, with up to date plans to resolve all outstanding cases.
• Effectively plan and review resource availability of the team to ensure adequate resources are available to meet forecast demand. To reassess plans on an ongoing basis and make any necessary adjustments to shrinkage.
• Work with support manager to ensure through induction procedures for new starters.
• As part of the leadership tea, you will be responsible for driving improvements and creating enthusiasm regarding change.
• Foster an environment of continuous improvement and development, measuring success.
• You will need to drive the achievement of SLA’s and KPI’s, including measuring, monitoring, managing, and communicating. You will set SMART objectives to support any key areas of focus.
• To comply with the company’s information  and security requirements and all the company’s business procedures, policies, and ISO/BS standards.

This job position is suitable for individuals who are constant learners, problem solvers and multi-taskers. Candidates who thrive in a fast-paced environment, steps up to face challenges, and are able to deliver results, are welcome to apply. We are looking for candidates who are interested in doing Implementation and Operation for Cloud Infrastructure.  

Responsibilities  

• Responsible for Implementing and/or Maintaining cloud infrastructure in AWS, Azure and Google Cloud for Xtremax Customer  
• Provide support related to customer issue with the Cloud Infrastructure.  
• Work closely with IT security to monitor privacy and develop incident-response procedures

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Has minimum 2 years experience working with AWS services and architecture.
• Proven experience in:
  Writing infrastructure code using Terraform.
  Site Reliability Engineering practices and incident management.
  Building and managing both Windows and Linux servers in cloud environments.
  Managing Kubernetes clusters in production environments.
• Strong scripting and automation skills (e.g., Python, Bash and PowerShell).
• Familiarity with CI/CD pipelines and version control systems (e.g., Git).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Only Indonesian may apply

Preferred Qualifications:

• AWS Certified (AWS Solutions Architect, AWS SysOps Engineer).
• Experience with other cloud providers (e.g., Azure, Google Cloud Platform).
• Knowledge of other Infrastructure as Code tools (e.g., Terraform, Terragrunt).
• Familiarity with containerization technologies other than Kubernetes (e.g., Docker).