Total 109 Senior Executive job vacancies in sedayu city jalan boulevard raya blok e nomor 2

- Monitoring the floor to ensure it remains conducive both Internal and Vendor OS.

- Ensure that there are no missed escalations

- Ensure all tickets are handled properly

- Carrying out coaching, feedback and counseling

- Ensure agent quality

- Conduct analysis and assessment of team performance

- Carry out operational monitoring to ensure that KPIs are maintained according to the SLA

- maintain KPI parameters such as CSAT, AHT, FCR, etc. to comply with SLA. 

- Understand data analysis in contact center scopes (Budgeting, Man Power capacity, Scheduling and Shifting validation, Efficiencies projects relate business and services process improvements)

- Make improvements to achieve KPI and budget skill analysis to ensure budget absorption is managed properly.

• Minimum 8 years of customer experience field.
• Collaborates in the implementation and execution of project delivery, monitors team performance, ensures service quality, and drives achievement of KPIs.
• Highly attuned to customer feedback, with the ability to anticipate and effectively manage unexpected situations or complaints.
• Skilled in organizing performance coaching sessions for team members, driving continuous improvement, and managing staff retention.
• Experienced in overseeing internship operations and administration, leveraging data-driven insights to inform decision-making.
• Strong analytical thinking, problem-solving, communication, and negotiation skills.
• Customer-focused, with solid data processing capabilities and a keen attention to detail.
• Capable of conducting thorough analysis and recommending operational improvements.
• Flexible, adaptable, and committed to a Work-from-Office (WFO) setup.
• Fluent in English, both written and spoken, with strong reporting skills.

• Bertanggung jawab atas pencapaian target transaksi, penjualan dan akuisisi toko yang telah ditetapkan.
• Berinisiatif tinggi untuk mencari toko-toko yang bisa menjadi target akusisi demi mencapai target.
• Bertanggung jawab untuk mengembangkan pasar baru.
• Bertanggung jawab untuk terus meningkatkan pengetahuan atas produk yang dijual.
• Bertanggung jawab untuk memperkenalkan aplikasi kepada customer (toko) dan membantu customer agar dapat menggunakannya dengan lancar.
• Membina hubungan baik dengan customer dan selalu siaga setiap saat dalam membantu segala permasalahan operasional/teknis yang dihadapai customer saat pembelian dan pengiriman barang.

• Melakukan perbaikan dan perawatan terhadap mesin produksi agar tidak terjadi kerusakan atau trouble yang fatal pada saat mesin sedang berproduksi.
• Melakukan pemeriksaan dan pemeliharaan mesin produksi secara menyeluruh dan berkala.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role

You will have the front-seat experience and exposure in impacting women across the country by the awareness you will be initiating through influencers & community reach out, campaign and offline events. The role will be the liaison for influencer partners, brand partnerships, campaign and event management. Additionally, a collaboration between internal cross-functional teams and focused on best practices and needs across deliverables. Reporting to Assistant Marketing Manager and working closely with the Indonesia and HQ Brand team, you will play a pivotal role for Love, Bonito’s growth and market expansion through owning the mindshare of women across Indonesia.

Main Responsibilities

KOL 

• Build thoughtful influencer campaign planning based on campaign objective and performance target both for branding and sale campaign.
• Analyze and generate performance report for influencer campaign in weekly basis and suggest key initiatives to optimize performance.
• Handle end-to-end execution of influencer seedings with the help of a PR intern.
  This includes: generating weekly influencer catalog, KOL outreach & fee negotiation, request clothing delivery, sending out KOL brief and unique links to monitor posting’s quality.
• Active in researching and suggesting new potential influencer names that matches to brand’s profile.
• Foster genuine and lasting relationships with LB’s KOL pools through planning monthly KOL birthday kit and care package, prompt in assisting KOL’s request and be the representative of LB or first point of contact to KOL in offline events.
• Be highly collaborative with the internal cross-department (especially Creative team, Operations & Merchandising team) to ensure a smooth delivery of influencer campaigns. 
• For special projects that require sending PR kit to KOL, ideate concept of PR kit including products to be featured and liaise with creative team for production.
• For special projects, conduct KOL research and suggesting list of potential KOL for new market or geographical penetration.

Brand Partnership & Community

• Under manager supervision, be the timeline and project manager for offline events – including but not limited to press events/ collection previews, influencer networking sessions, and VIP events.
  Project manager scope include, but not limited to:
  -Planning out of the box and on-trend offline event concept and flow
  -Assign relevant event hosts (KOL/ LB Community)
  -Production timeline management
  - Be the main point of contact to cross departments and event vendors
  - Be the main point of contact pre and during event day
  - Conduct post-mortem event report based on agreed event metrics
• Actively scoping for new brand partnership and/or external potential partners to work with to drive brand awareness in the market.
• Maintain and foster relationships with existing brand partners from national to local-city reach from digital-to-traditional corporations/ individuals.
• For special projects, conduct community research for new market or geographical penetration.
• Generate copywriting for PR-related marketing collaterals: translating press releases, greeting cards, event collaterals, others. 

Requirements & Experiences :

• Bachelor’s Degree in marketing, public relations, communications, or related studies.
• 2-3 years working in Marketing, Agencies, PR, communication, advertising, or other similar roles
• Advocate of the female voice
• Experience in industry such as Brand / Retail Fashion / Digital Agency / Ecommerce 
• Great copywriting skills both in English and Bahasa Indonesia
• Experience in project management will be a plus 
  

What you should be :

• A passion and genuine love for people.
• Previous experience of working in KOL management related role from lifestyle/ beauty/ fashion brand or digital agency stand point
• A passion for all things marketing, especially PR and community 
• A fast learner, possesses strong events management skills.
• A self-starter, proactive, and hands-on approach. Get it done right and fast!
• Exceptional interpersonal, communication, and presentation skills to influence the community and internal stakeholders.
• A team player, flexible, and able to adapt to changes.
• Ability to think both strategically and tactically with exceptional attention to detail.
• Strong project management, events planning, and execution abilities.
• Creative and discerning in coming up with ideas / initiatives for the community that they will enjoy.
• A fun, energetic, and charismatic personality.
• Ability to manage multiple projects and work in a fast-paced environment.
  

Responsibilities:

-       Able to handle full set report in accounting (AP, AR, Bank, GL, Inventory)

-       Understand Indonesia taxes regulation (Income Tax)

-       Able to operate tax system e-spt is a plus

-       Able  to prepare cash flow and cash forecast

-       Understand Bank Indonesia reports

-       Having high anthusiasm for learning

-       Able to work in team

Kualifikasi:

• Pengalaman di bidang Sales

• D3/S1 Jurusan Teknik, terutama Teknik Kimia.

• Usia maksimal 35 tahun 

• Di utamakan berpengalaman di bidang Chemical, Mining, Foundry, Metal Casting dan industry terkait

• Bersedia ke Lapangan dan travel ke tempat pelanggan

• Memahami bahasa Inggris / Mandarin menjadi nilai plus

• Berbadan sehat

• Disiplin, tegas dan bertanggungjawab.

• Mampu bekerja dalam team dan siap mengikuti pengaturan Perusahaan

Tugas dan Tanggung Jawab

• Menjaga dan mengelola hubungan pelanggan

• Membaca, memprioritaskan, dan menanggapi pertanyaan pelanggan melalui obrolan langsung, email, panggilan  telepon, dan posting media sosial

• Membedakan keinginan dan masalah utama pelanggan 

• Menggunakan pengetahuan pelanggan Anda untuk membantu mengoptimalkan proses keterlibatan pelanggan dan berkontribusi pada strategi produk

• Mendukung operasi proses pembayaran, bilamana di perlukan

• Memverifikasi dokumentasi pelanggan dan membimbing mereka melalui proses orientasi

• Mampu mengembangkan pangsa pasar dan membuka pasar baru

. Bisa segera bergabung

At Community Activation, our objective is to create authentic, relevant and relatable user-generated content with our Key Opinion Buyers who include our mothers, women and dads in the Supermom Community!

Project Based - Community Activation will focus on :

• Monitoring and activating user and community to persuade them to join our campaign.
• Utilize data-driven insights to optimize campaign performance, increase engagement, and maximize ROI.
• Oversee content development, ensuring it aligns with both client goals and audience preferences.
• Monitor campaign performance metrics and generate reports highlighting key successes, insights, and recommendations.
• Leverage analytical tools to assess UGC engagement levels, brand mentions, and overall campaign impact.

• Minimum of 1 year of experience in community activation, digital marketing or social media management, ideally in an agency setting. Fresh graduates are welcome to apply.
• Demonstrated skill in project management
• Excellent communication and interpersonal skills.
• Ability to develop and implement data-driven strategies.
• Proficient in Bahasa Indonesia, preferably able to speak and write in English as well
• Available to work on a freelance contract for 3 to 6 months, Onsite in Menara Sentraya Blok M, with a working arrangement from Monday to Friday, 9 AM to 6 PM.

Memahami dan Menguasai Basic Elektronika, Basic Sistem Kontrol

Menjaga & merawat semua alat - alat yang ada dalam lingkungan pabrik

Mengontrol dan mengadakan preventive maintenance pada saat alat - alat tersebut beroperasi

Mencatat parameter - parameter penunjukan pada alat - alat tersebut seperti temperature, tekanan, kondisi, v - belt, kopling dll, untuk mengetahui performance alat.

Mengadakan overhoul terhadap alat - alat setiap tahunnya dengan schedule yang telah di tentukan atasan yang mengacu kepada maintenance guide line

Menjaga kelangsungan alat, seminimum mungkin tidak ada break down pada saat beroperasi

Melaporkan kepada atasan bila terjadi kelainan pada alat sehingga dapat segera di ambil tindakan penyelesaian

Menjaga dan menyiapkan kondisi spare part dan tool untuk perbaikan dengan selalu kondisi siap pakai

Membuat alat - alat bantu untuk mempermudah saat maintenance.

Selalu membersihkan lingkungan kerja setelah bekerja dan kebersihan lokasi pabrik

Menjalankan dan menerapkan program keselamatan kerja, ISO dan 5 S pada perusahaan

• Develop and implement audit plans and schedules based on risk assessments.
• Lead audit engagements, including financial, operational, and compliance audits.
• Ensure audits are conducted following established standards and timelines.
• Assess the effectiveness of internal controls and identify areas for improvement.
• Recommend actionable improvements to enhance operational efficiency and mitigate risks.
• Prepare clear and concise audit reports detailing findings, risks, and recommendations.
• Collaborate with management to address and resolve audit findings.
• Contribute to the continuous improvement of the audit methodology and processes.
• Assist in developing and updating internal audit policies and procedures.
• Participate in or lead special projects (ISO), investigations, and ad hoc audits as needed.
• Provide insights and recommendations on emerging risks and control issues.

- Complete the sales targets set by the company and carry out sales work in this industry in a planned manner

- Develop new customers, establish perfect customer information, and complete relevant sales reports

- Maintain good relationship with the existing customers and promote long-term and stable cooperative relations between customers and the company

- Responsible for the customer's accounts receivable recovery in accordance to the time period of collection set by the company

- Participate in sales meetings or organized training of company

- Pay visit to the customer regularly, collect customer feedback, complaints and other information, and forward it to relevant departments in order to improve service quality

- Establish a good relationship with customers to maintain corporate image

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. Our mission is to leverage Telkomsel's digital assets and capabilities to create innovative cross-sectoral digital solutions that empower Indonesia's digital economy.

Role Overview

The Senior Marketing and Brand Communication will be responsible for developing and executing impactful marketing digital campaign and brand strategies that resonate with our target audiences. This role requires a creative thinker who can effectively communicate our brand values and drive engagement across various channels.

Your responsibilities but not limited to:

• Develop and implement comprehensive marketing and brand communication strategies that align with INDICO’s business goals.
• Oversee the creation of compelling content for various platforms, ensuring consistency in messaging and tone across all marketing channels.
• Lead market research efforts to identify trends, customer needs, and competitive landscape, using insights to inform strategic decisions.
• Collaborate with cross-functional teams to execute marketing campaigns, ensuring all initiatives are aligned with brand guidelines.
• Measure and report on the effectiveness of marketing campaigns, providing actionable insights for continuous improvement.
• Manage external agency relationships, ensuring deliverables meet quality standards and timelines.

• Bachelor’s degree in Marketing, Communications, or a related field; Master’s degree is a plus.
• Minimum 7 years of experience in marketing and brand communication roles, preferably within the tech or digital industries.
• Strong understanding of integrated marketing strategies, both offline and online, including digital media, social media, public relations, and events.
• Proven track record of developing successful marketing campaigns that drive brand awareness, customer engagement and has strong media relations.
• Exceptional written and verbal communication skills, with the ability to craft compelling narratives.
• Strong analytical skills with experience in data-driven decision-making.
• Ability to work collaboratively in a fast-paced environment while managing multiple projects.
• Familiarity with the latest trends in the digital landscape and a passion for innovation in brand marketing.

Attractive total compensation of salary, festive allowance, and annual bonus

Private Health Insurance

Working device provided

Employee Development Program

Flexible Working Arrangement

Culture programs

Mental Health & Well-being program

Various club and Engagement activities

Anniversary Leave