Total 4 job vacancies in Lagoi

Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions 

Develop lead sources through prospecting, referrals, trace files, and cold calls 

Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance 

Conduct site inspections with prospective and existing clients 

Develop and implement new sales strategies, tactics and action plans for account base 

Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients  

Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):  

Electrical, internet, telecom, audio-visual and exhibit requirements 

Obtain guarantees of food and beverage events from Banquets and kitchen 

Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities  

Maintain and update current account information records 

Ensure rooming list is received 30 days prior to arrival with updated billing instructions 

Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department   

Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner 

Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly 

Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details  

Maintain visibility throughout events and be the on-site client liaison  

Follow up post-event to address any issues whilst soliciting return business 

Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel  

Prepare weekly, monthly, quarterly and annual reports as requ

Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals 

Ensure information provided to guests is accurate and individualized 

Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge 

Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized 

Assist in preparing daily, weekly and monthly reports 

Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing  

Ensure smooth shift changes with proper pass-on to the next shift 

Report any equipment failures/problems & repair requests to Maintenance Department 

Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines 

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services 

Coordinate and communicate with all other departments to ensure a smooth operation 

Interview, select and recruit direct reports  

Identify and develop team members with potential 

Conduct performance review with the team 

Constantly monitor team members’ appearance, attitude and degree of professionalism 

Prepare detailed induction programs for new employees 

Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service  

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business 

Conduct daily briefings and ensure that all pertinent information is well received by team members 

Supervise and manage daily activities of the department 

Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties 

Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations 

Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors 

Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents 

Ensure the execution and achievement of the hotel's preventive maintenance program 

Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc. 

May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes 

Monitor budget and control expenses within all areas of the department 

Participate in the preparation of the annual departmental operating budget and financial