• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
• Maintain gifts inventory and coordinate the sending of gifts to clients
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue

Mengerti, mampu membuat, menjalankan dan memonitor :

+ skema order

+ verifikasi dokumen dan melaporkan proses secara akurat dan regular kepada Dept. Accounting untuk penagihan biaya blending&filling maupun penggunaan material

+ laporan kepada customer

+ komunikasi efektif dengan departemen terkait dalam mengatur dan monitoring tes Laboratorium

+ memastikan konsumen mendapatkan solusi yang tepat bagi setiap permasalahnnya yang terkait dengan rencana pembelian customer

+ tugas dari atasan (diantaranya : menghitung extra charges / jasa project, review terhadap order customer yang dapat menimbulkan biaya tambahan

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the automony but not without guidance and geniune care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:

To assist the Brand/Business Manager in implementing Sales & Marketing objectives through Marketing activities i.e. pre-launch, launch, digital, social media and PR activities, store management, event and market & data analysis to drive the brand equity.

To conducts market research to forecast emerging market needs relevant to the organization and ensure compliance of the brand identity throughout the organization

Description of Duties:

• Responsible for brand building, production of in-house promotional materials and publications, preparing press releases, organizing promotional activities.
• Brand sales analysis and follow-up for strategy implementation
• Keep up to date with market trends and new developments, customer feedbacks and complaints utilizing information for business improvement.
• Formulating and implementing trade/marketing strategies.
• Execution of trade and promotional activities
• Providing market analysis information pertaining to competitors, trends and activities
• Responsible develop marketing strategy & activities to build up the product/Brand
• Collaborate with sales team to achieve and exceed business target by developing a strong product strategy, launching new product, product position, and pricing strategies
• Conduct research to identify emerging trends of consumers.
• Design, collect and analyze customer satisfaction and feedback.
• Execute activities to communicate business value proposition to customers
• Implement innovation campaigns to drive higher customer retention and loyalty.
• Maintain customer acquisition and retention programs.
• Monitor effectiveness of programs.
• Monitor product quality, design and brand alignment.
• Review effectiveness of brand campaigns.

Education & Experience:

• 3 years’ experience in the retail industry preferably in high-end and luxury fragrances or cosmetics/beauty, with experience in marketing
• University graduate in Business Management and/or Marketing

Knowledge and Skills:

• Strong interpersonal and diplomatic skills.
• Strong passion for working in the Luxury Cosmetic and Skincare Industry
• Project Management
• Multi-tasking & adaptable in multicultural environment
• Brand and commercial sensitivity
• Proficient in Microsoft Office (Excel, Powerpoint). Some knowledge in design editing software is advantageous.
• Excellent negotiation skills

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, and recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/career
If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Account Manager 

(Account Management) 

As our business continues to grow and reach new heights, we are looking for an Account Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working closely with our Account Director to manage the day-to-day requirements of our key clients, pairing a keen eye for detail with excellent communication skills to ensure smooth delivery.

To be successful in this role, you’ll maintain high standards in operational efficiency and become a trusted partner for our clients. You’ll bring strong experience in client commercials, whilst looking to develop your financial and strategic acumen among some of the world’s most sought out brands. 

Role: 

• Own and oversee the end-to-end client account management, including day-to-day communications, maintaining our financial processes, and liaising with internal teams.
• Be the point of contact for new client briefs, demonstrating stellar project management and attention to detail. 
• Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
• Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
• Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate. 
• Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights. 
• Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
• Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities. 

You:

• 5+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and project management.
• Proven project management abilities with an eye for detail
• Demonstrated experience in day-to-day financial management
• Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.

• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment. 
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity. 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Office Management 

• Manage the relationship with vendors/ suppliers and external service providers i.e. telco operator, internet provider, cleaning services, etc 

• Work alongside with Finance in maintaining a budget for office expenses. 

• Handle procurement or purchase request from internal/external stakeholders 

• Respond to emergency situations or other urgent issues involving the facility 

• General administration duties including maintaining of copier machine and other office equipment etc repair and maintenance for office equipment 

• Maintain and replenish of pantry and stationeries control 

• Liaison with Travel Agent, Airlines and Hotel Reps. for Corporate rates 

• Assist in arrangement for hotel reservations for events, meetings etc 

• Travel and visa arrangement for Indonesia office; assist and handling of visas for local and region request 

• Postage / mail handling, courier service arrangement 

• Liaison with the landlord on structural issues, problem resolution with the office space, fire safety and security etc 

• Business name card printing arrangement 

• Support HR and IT with onboard preparation i.e. laptop set up, issuance/ update of staff security access pass 

• Provide the front line of visitor hospitality, ensuring guests are cordially received in a prompt manner and directed to the proper meeting place 

• Maintains and updates the Asset Register including asset tagging 

• Acts as the liaison for all visitors coming from other Believe entities worldwide. 

• Perform general administrative and secretarial duties including corresponding with internal and external stakeholders 

• Contact point for all IT related issues coordinating with Believe Helpdesk/ Security for IT asset management lifecycle to include receiving hardware deliveries, unboxing and secure storage of all hardware and software, printer setup, and remote troubleshooting assistance, etc 

• Supporting other Executive in terms of calendars, claims etc 

Executive Assistant 

• Personal admin support to Indonesia management team 

• Managing and coordination of complex calendars and organising meetings and appointments for managing director 

• Assisting the managers/executives of important tasks and deadlines 

• Organization of meetings including the preparation of reports and follow-up of actions 

• Organization of travel, update of organizational charts 

• Preparation of presentation documents for working committees 

• Organizing events and conferences 

• Monitoring of various transversal projects 

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:

You are your own leader, creating a compelling vision and communicating with style and charisma. You will be responsible for executing and achieving net sales targets in accordance to brands objectives and goals. Under your leadership, you build a team of high performance individuals to achieve and excel sales growth. As the Key Account Manager, you manage the sell in (net sales) and support brand related function of the business. The Key Account Manager is a point of contact and responsible for building / maintaining strong professional relationships with the Principal and Customers, handle distribution of the brand or set of brands within assigned outlets and ensuring visibility and delivering high quality customer service to the existing and potential clients. You will be the key person and a bridge between the brand and the retail team, also responsible for the collection of receivables and are the key source of information for movement of goods/brand and as one of the responsibilities is to bring back market feedback across both functions.

What we want you to do...

• Know at all time levels of sales versus LY versus Target for Brands-group (sell-in) and to share this during monthly sales and marketing Meeting.
• Manage the sell-in (net sales) and support brand-related function of the business.
• Must be able to identify and call out any risk early and propose backup or next action plans.
• Plan and execute monthly sell-in according to marketing calendar.
• Plan with the Marketing team and execute activities at floor level to achieve Brands objectives wholesales & inventory.
• Prepare monthly & promotional BITA (new and replenishment).
• Close Teamwork with Retail Ops Team to ensure smooth sales operations on selling floor.
• Provide proposals, suggestions to Mktg on all sales & inventory-related matters.
• Create and maintain good rapport/relationship with retailers/vendors, beauty advisors, supervisors and understand the store’s operation process.
• Ensure timely launches of new products with updated VM support.
• To look out for the white space opportunity to share with brand teams for potential brand development or growth.
• Analyze and discuss with Retail Ops Team on a monthly basis of stock inventory holding (days) and action plans to minimize it.
• Plan and Execute Pop Ups and Clearances with support from Retail Ops and Brand Teams.
• Together with Retail Ops team, to meet up with key retailers/buyers to review sell-in and sell-out on a quarterly basis.
• To propose action plans to Head of Sales and review quarterly sales and risk.

Key Result / Measures:

• Achieve Brand Sales targets (net) and ensuring growth for brands.
• Manage all brands under your care to meet brand KPIs.
• Inventory Management by ensuring right assortment based on turnover.
• Achieve Brand / Company CRM target and Known Customer %.

Who we’re looking for…

• Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.
• At least 3-5 years working experience. Prior experience in the fragrance or beauty business will be an added advantage.
• Analytical, numerically strong, meticulous and organized with a flair/passion for beauty or luxury products.
• Team leader willing to share and transfer knowledge.
• Preferably having a proven track record in managing and supervising subordinates.
• A team-group player with collaboration skills who thrives in a fast-paced competitive business environment.
• Possesses good interpersonal skills and can build strong rapport with both internal and external key stakeholders.
• Possess good communication and presentation skills, with a strong command of the English language.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/career
If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

1. Melakukan penjualan produk XL Home
2. Melakukan prospek customer
3. Melakukan pencarian customer potensial
4. Mengelola data customer

• Collects all cashier remittance envelopes from the drop-safe
• Calculate daily cash revenue and make sure it is appropriate and correct.
• Monitors and follows up on all Petty Cash requests and ensure that they are cleared within the stipulated date
• Disburses Petty Cash requests that have been approved by either the Finance Manager and Treasury Park
• Reimburses Front Office Cashiers for disbursements made by them (due backs)
• Update Bank Statement
• Assist sales in establishing customer credit in accordance with Hotel policies and procedures, including but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements, and other credit-related activities.
• Deliver accurate and timely invoices, statements, and schedules to customers.

Persyaratan :

• Pendidikan minimal Diploma III dari semua Program Studi.
• Pengalaman minimal 2 tahun di bidang Sales Eksekutif terutama menjual properti.
• Memiliki database konsumen yang aktif, spesifik, dan selalu diperbarui.
• Mudah beradaptasi, memiliki kemauan belajar, dan memiliki semangat yang tinggi untuk mencapai target.
• Bersedia ditempatkan di Tenjo, Jawa Barat.

Tanggung Jawab :

• Mengolah data konsumen, melakukan presentasi dan closing penjualan.
• Menjaga hubungan yang baik terhadap konsumen dan terus aktif membangun database.
• Membantu pengaturan proses administrasi dokumen dari konsumen dengan Tim Sales Administrasi.
• Membuat laporan penjualan secara berkala kepada Head of Sales Department.

• Build and maintain strong relationships with corporate clients, travel agencies, and MICE (Meetings, Incentives, Conferences, Exhibitions) companies.
• Identify new business opportunities and develop strategies to increase hotel revenue, including room sales, meeting packages, events, and catering services.
• Assist in the creation and implementation of sales plans, ensuring alignment with hotel goals and market trends.
• Meet or exceed individual sales targets as set by the management.
• Maintain accurate records of sales activities, client interactions, and contract negotiations in the CRM system.
• Prepare reports and forecasts as required by management.

• Melakukan penjualan produk bahan baku makanan dan bakery kepada customer segmen HORECA & B2B
• Dapat melakukan presentasi produk dengan baik
• Dapat membuka jaringan penjualan baru di Area yang ditetapkan
• Menjaga hubungan baik terhadap customer
• Dapat mencapai target yang diberikan perusahaan

WHAT YOU WILL BE DOING

• Building and maintaining strong relationships with internal and external stakeholders and effectively communicates with all stakeholders.
• Maintain the existing customer contract and gain new business within the Industrial Project & Energy Sector
• Response to customer RFQ / inquiry timely
• Ensuring the project follows and complies with company health, safety, and environmental policies.
• Coordinate with Project Solution and Project Managers to execute project smoothly and achieve given target both operationally and commercially
• Manage the commercial team members to achieve the commercial goal(s) and objective(s)

• Minimum 5 years of experience in a logistics company in a fast paced and dynamic multi-cultural MNC environment, experience to handle Oil & Gas clients are preferrable

• Meticulous with strong analytical & Problem-Solving Skills, Negotiation, Diplomacy & Excellent team working skills
• Strong communication skills, Excellent oral, written and presentation skills in English.
• Goal oriented, motivated self-starter with excellent organization skills and ability to multi tasks
• Supply Chain, Logistics, International freight forwarding, Customs clearance business process understanding.

WHAT WE OFFER

Ceva Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

The office location will be in Kembangan, Jakarta Barat

• Develop and implement comprehensive sales strategies for the Banking sector.
• Conduct market analysis to identify trends, opportunities, and competitive landscapel.
• Build and maintain strong relationships with key clients and stakeholders in the Banking industry.
• Understand client needs and deliver tailored solutions to meet their business objectives.
• Develop and manage the sales budget, including forecasting and reporting.
• Provide coaching, mentorship, and professional development for team members.
• Collaborates with other departments to identify opportunities and expand the client base.
• Overseeing the treasury services budget, sales goals, and profit & loss (P&L).
• Monitoring and evaluating sales performance using metrics such as conversion rates, deal size, and customer satisfaction

1. Bachelor degree Sales in any major
2. Min. 5 years work experience as Head of Sales in B2B segment or related field
3. Experienced handling in Banking account
4. Effective management skill and rational thinking skill
5. Communication skill and consultative selling skill
6. Willing to work in Centennial Tower, Jakarta

• Medical insurance
• Medical checkup

• Oversee the accounts receivable process, ensuring timely and accurate invoicing, payment processing, and collections. 

• Collaborate with the finance team to ensure accurate and timely closing of the month end. 

• Perform balance sheet reconciliations  

• Collaborate with various departments to ensure timely collection of payments and assessing any risks attached. 

• Identify and evaluate potential business opportunities, assessing market trends, competitor analysis, and customer needs
• Develop and implement comprehensive business development plans, including strategies for market entry, product positioning, and sales growth
• Manage project lifecycles from initiation to completion, ensuring timely delivery, budget adherence, and quality standards
• Collaborate with internal teams, including sales, marketing, engineering, and operations, to ensure alignment and support for business development initiatives
• Build and maintain strong relationships with key stakeholders, including potential customers, partners, and investors
• Plan and execute events, conferences, and roadshows to showcase company offerings and expand market reach
• Contribute to the development and execution of overall business development strategies
• Conduct market research and analysis to identify new business opportunities
• Prepare presentations and proposals to potential customers and partners
• Track and analyze business development performance metrics to measure success
• Stay up-to-date on the latest industry trends and best practices

Check employee ledger for immediate salary deduction.

Process travel agencies’ commissions.

Assist the Financial Manager in the collection of accounts directly from the debtors.

Prepare summary of “Charge Backs “and returned checks.

Prepare monthly expense statement to owner and monthly billing statement to all debtors.

Prepare the necessary journal entries affecting accounts receivable.

Prepare monthly accounts statements to clients.

The focus of the District Sales Executive (DSE) is on achieving results that are aligned with the overall organization and it's strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance objectives of the District Sales Executive role at Expeditors.

The DSE orchestrates involvement of multiple people in our Sales process, so that new customer revenue is consistently secured for our district office and Expeditors network. The job environment is flexible, constantly changing, and provides growth opportunity, recognition and reward for the achievement of business results. This position reports to the District Sales Manager.

Key Deliverables

These are the minimum results expected from a successful District Sales Executive:

• Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area
• Timely data entry in our Customer Relationship Management tool
• Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources
• Participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork. When needed, support AR (accounts receivable) collection.
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge
• Involvement in local trade groups, as directed by the District Sales Manager
• Take on additional assignments as required, supporting company needs

• Improve and maintain customer service experience, understanding their needs to provide effective assistance
• Providing product information, explaining features clearly, and answering customer questions
• Assisting customers in making purchase decisions, offering additional products if suitable
• Processing transactions accurately through the cashier or point-of-sale system
• Maintain the cleanliness of the sales area, ensuring products are displayed properly and adequately stocked

• 1-2 years of working experience
• Experience in construction business, or customer service is preferred but not mandatory
• Good communication and interpersonal skills to interact effectively with customers and colleagues
• Customer-oriented with a friendly and approachable attitude
• Sales-oriented mindset with the ability to offer additional products
• Attention to detail and ability to maintain cleanliness and tidiness of sales area
• Willingness to learn about the products and services offered by the company
• Flexibility in the work schedule, as needed by the business

NIQ GFK CMI’s Customer Success Team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Role purpose:

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

In your role, you would:

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.

About you

You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.

At NielsenIQ, our obsession with helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies. You will maintain a Customized Research orientation by managing the day-to-day administration of Customized Research/sales activities and coordinating on analysis and reporting of assigned research projects.

Responsibilities

Client Servicing

• Maintain an accurate, complete, up-to-date, and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Communicate client needs to appropriate team members
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.

Functional / Technical

• Maintain accurate and up-to-date knowledge of research techniques and applications
• Provide value-added analyses and respond to special requests
• Integrate multiple data sources to answer business issues
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within the area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

A little about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

Mengingatkan dan melakukan penagihan kepada konsumen terkait pembayaran kredit, mencari unit konsumen apabila unit tidak diketahui, memberikan laporan penagihan setiap harinya

Executive Chef

At Fairmont Jakarta, we pride ourselves on delivering unparalleled luxury and world-class service to our guests. Our commitment to excellence is reflected in every aspect of our operation, from our exquisite accommodations to our fine dining experiences. We are seeking a talented and visionary Executive Chef to lead our culinary team and elevate our dining offerings to new heights.

As the Executive Chef, you will be the creative force behind our diverse and sophisticated menu offerings. You will oversee all aspects of kitchen operations, including menu development, food preparation, staff management, and adherence to high standards of quality and presentation. Your innovative approach to cuisine and leadership skills will ensure that our guests have a memorable dining experience that exceeds their expectations.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Design and create seasonal and innovative menus that showcase the latest culinary trends and cater to diverse guest preferences.
• Oversee daily kitchen operations, ensuring the highest standards of food quality, safety, and hygiene are maintained.
• Recruit, train, and mentor a dynamic team of chefs and kitchen staff. Foster a positive and collaborative work environment.
• Manage food costs, inventory, and supplies to ensure profitability while maintaining the highest quality standards.
• Engage with guests to receive feedback and tailor culinary experiences to enhance guest satisfaction.
• Implement and uphold rigorous standards for food preparation, presentation, and taste.
• Stay abreast of industry trends and incorporate cutting-edge techniques and ingredients into menu offerings.
• Work closely with the hotel’s management team and other departments to ensure seamless service and a cohesive guest experience.

Fairmont Gold Manager (Executive Club Lounge)

At Fairmont Jakarta, we set the standard for luxury and excellence in hospitality. Our Fairmont Gold Lounge offers an exclusive haven for our esteemed guests, providing exceptional service and refined amenities. We are currently seeking a dedicated and experienced Fairmont Gold Manager to lead our team and ensure that every guest enjoys a superior and memorable experience.

As the Fairmont Gold Manager, you will be responsible for overseeing the daily operations of our exclusive Gold Lounge. You will ensure that the lounge operates smoothly, providing high-level service and creating an exceptional experience for our guests. Your leadership and commitment to excellence will be key to maintaining the lounge’s prestigious reputation.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Deliver outstanding service and personalized experiences for Fairmont Gold guests. Anticipate and respond to guests’ needs and preferences to enhance their satisfaction.
• Recruit, train, and supervise a team of lounge staff. Foster a positive and professional work environment while promoting teamwork and high standards of service.
• Manage daily operations, including guest check-ins, lounge setup, and the execution of service standards. Ensure the lounge is consistently clean, well-maintained, and stocked with necessary supplies.
• Develop and implement service protocols to ensure consistency and quality. Address and resolve guest concerns promptly and effectively.
• Plan and oversee special events, such as private functions and VIP receptions, ensuring seamless execution and exceptional guest experiences.
• Monitor inventory levels and manage supplies to control costs while maintaining high service standards. Prepare and manage the lounge’s budget, ensuring financial targets are met.
• Work closely with other hotel departments, including the front desk, food and beverage, and housekeeping, to ensure a cohesive and high-quality guest experience.
• Gather guest feedback and use it to continuously improve lounge operations and service quality. Implement best practices and innovative solutions to enhance the guest experience.

Tanggung Jawab:

1. Membuka jalur komunikasi dan memupuk hubungan baik dengan calon pelanggan,

mitra, dan anggota tim lainnya

2. Mendukung penjualan secara langsung melalui pemasaran online

3. Melaksanakan kegiatan pemasaran produk perusahaan, termasuk perencanaan promosi,

iklan, dan pemeliharaan database pelanggan

4. Mengelola pembuatan dan distribusi materi pemasaran, termasuk keberadaan di media

sosial, artikel, dan naskah telemarketing

5. Melakukan market research dan memantau aktivitas pesaing

6. Mendukung strategi pemasaran Perusahaan untuk mencapai pangsa pasar yang optimal

7. Tanggung jawab terkait pemasaran dan customer support lainnya

Persyaratan:

1. Kemampuan komunikasi baik lisan maupun tulisan, dan kerja sama yang baik

2. Kreatif, bertanggung jawab, pantang menyerah, dan bermotivasi tinggi

3. Pendidikan minimal S1 dan fresh graduate dipersilahkan untuk mendaftar

4. Diutamakan menguasai Online Marketing, Marketplace, dan Media Sosial

5. Kemampuan mengelola website dan SEO (Optional)

6. Kemampuan berbahasa Inggris (Optional).

Tanggung Jawab:

- Mencari pelanggan baru dan mengembangkan pelanggan lama

- Memupuk hubungan baik dan menanggapi keluhan pelanggan

- Menyalurkan informasi pasar kepada pimpinan Perusahaan

- Bekerja sama dengan baik dengan anggota tim lainnya

Persyaratan:

- Motivasi tinggi dan pantang menyerah

- Kemampuan komunikasi dan kerja sama yang baik

- Business Development Executive: Pengalaman kerja di bidang penjualan B2B (Business-to-Business) minimal 1 tahun

- Business Development Manager: Pengalaman kerja di bidang penjualan B2B (Business-

to-Business) minimal 3 tahun, dengan minimal 1 tahun dalam posisi pemimpin

- Pengetahuan dalam teknologi dan materi bahan pengemas (optional)

- Kemampuan dalam berbahasa Inggris (optional)