MidPlaza Office Building, a prestigious Grade A office building in the heart of Sudirman. Midplaza has 2 (two) towers, Midplaza 1 and Midplaza 2 with a majority of tenants are Japanese companies. We seeks a passionate and proactive Tenant Relations Officer to cultivate enduring relationships with our diverse tenant community.You will act as the tenants' primary point of contact, ensuring their satisfaction through swift resolution of inquiries related to leases, maintenance, building activities and community initiatives.

Responsibilities :

• Managing Tenant Inquiries. Handle all tenant inquiries related to renovations, requests and complaints. Coordinate with the relevant departments (Finance, Operations, Legal, etc) to ensure their prompt resolutions.

• Source of information. Distribute all relevants information to tenants, including building update, announcements, policy changes and operational matters. Maintain clear and effective communication channels to keep tenants informed and enggage.
• Administrative Suppport. Provide administrative support works to the Sales team, including data entry, memo preparation for new and renewing tenants and agreement draft preparation (in collaboration with the Legal team). Handle routine administrative tasks such as preparing and circulating letters also and updating tenant information.

• Male
• Minimum 3 years of experience in tenant relations or hospitality sector
• Professional English fluency for all aspects of business communication, both spoken and written. Highly proficient in spoken Bahasa Indonesia with working knowledge of written comprehension
• Preferably with experience in Japanese business practices or language proficiency.
• Customer service oriented
• Excellent communication and interpersonal skills, strong problem-solving abilities and attention to detail are essential.
• Proficiency in Microsoft Office tools

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Description of Duties:

Sales Job Description

As a B2B salesperson, he/she will be responsible for generating leads and meeting sales targets. Duties will include prospecting, networking, and presenting to potential customers. To be successful in this role, he/she should have previous experience in a sales role and be able to demonstrate strong communication skills.

Job Profile

B2B salespeople are responsible for managing the sales process from start to finish when selling products or services to other businesses. This includes identifying new business opportunities, developing relationships with potential customers, negotiating, and closing deals, and maintaining ongoing account management.

Responsibilities

• Identifying new business opportunities
• Managing the sales funnel and lead generation
• Generating leads
• Qualifying prospects
• Planning a demo with the prospective client to increase conversion.
• Developing relationships with potential customers
• Negotiating and closing deals
• Managing relationships with existing customers
• Conducting market research (analyzing competitors, efficiency of sales strategies, etc.)
• Achieving sales targets

B2B Sales Requirements & Skills

• Proven experience in B2B sales
• Strong relationship-building, communication, and negotiation skills
• Ability to work independently and manage one's own time.
• Ability to build relationships and close deals.
• Solution selling

He/she is to have experience in dealing with Projects (Construction/Renovation), Workplace and Hospitality.

Projects (Construction/Renovation) e.g., Malls, Office Towers, Workplace, Factories

• Know the different stages of projects from concept, design & documentation, pre-construction, and construction.
• Understand the roles & responsibilities, needs & pain-points of Architect, Designer, Contractor, Project Manager, Facilities Manager, Tenant, Landlord and Owner, and the compelling reasons for them to act.
• E.g., specifying to Architects and Designers during early concept, design & documentation stage.
• Having an existing network/contacts is preferred.

Hospitality

• Familiar with hotel business and operations
• Understand the roles & responsibilities, needs & pain-points of General Manager, Director of Rooms, F&B, Operations, Engineering and Marketing
• Able to craft a compelling reason for them to act – Solution selling.