Restaurant Manager (VIEW)

As a Restaurant Manager of VIEW, you will be responsible for overseeing the daily operations and ensuring the success of a high-end dining establishment. Your primary focus will be on delivering an exceptional dining experience, managing a team of skilled professionals, and maintaining the restaurant's reputation for excellence.

Employment will be under local contract. Open for Indonesian citizens only. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• Enquires whether guests are satisfied throughout the meal.
• Offers attentive service to guests, adapting to any constraint.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Promotes the F&B offer under his/her responsibility.
• Organizes the work for the team, including the need to multi-skill in employees' job requirements.
• Ensures the point of sale is prepared to a high standard.
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations.
• Ensures the equipment used remains in good condition.
• Develop and manage the restaurant's budget, including revenue and expenses.
• Control costs, such as food and labor costs, to maximize profitability.
• Prepare and analyze financial reports, such as profit and loss statements.
• Implement pricing strategies and promotions to increase sales.

Financial Responsibilities  :

• Menjalankan rencana aktivitas penjualan berdasarkan target mortgage booking volume yang ditetapkan.
• Mempertahanan & menjaga relasi baik dengan Business partners, Networks & Client Base.

Operational Responsibilities :

• Memastikan, mengidentifikasi dan mencegah terjadinya operation loss, potensial fraud di cabang serta memastikan tercapainya hasil penilaian Audit yang memuaskan.
• Menjalankan prosedur sejalan dengan SOP yang berlaku dan memastikan kepatuhan atas standar perusahaan serta peraturan Bank Indonesia dan OJK

Service Responsibilities :

• Memastikan pelaksanaan pelayanan kepada nasabah untuk memastikan kepatuhan terhadap standar perusahaan dalam meningkatkan kualitas kepuasan nasabah.
• Menjalankan sales service sehingga pelayanan yang diberikan kepada nasabah sesuai dengan standard layanan CIMB Niaga.
• Memastikan seluruh keluhan/complaint nasabah terselesaikan dengan baik, serta memastikan penyelesaiannya dilakukan tepat waktu dan memenuhi kebutuhan nasabah dengan tetap memperhatikan ketentuan yang berlaku di CIMB Niaga.

Financial Responsibilities  :

• Membuat rencana aktivitas penjualan berdasarkan target yang ditetapkan, menentukan prioritas yang harus dicapai dalam jangka pendek maupun jangka panjang sehingga rencana kerja tersosialisasi dengan baik.
• Memastikan penguasaan dan pemahaman mendalam atas produk-produk yang dikeluarkan perusahaan, maupun produk-produk investasi dan relevansinya dengan kebutuhan pasar 

Operational Responsibilities :

• Mematuhi prosedur dan peraturan internal maupun eksternal dalam hal : KYC, Compliance, Certification, Audit.

Service Responsibilities :

• Memastikan pelaksanaan  pelayanan kepada nasabah untuk memastikan kepatuhan terhadap standar perusahaan dalam meningkatkan kualitas kepuasan nasabah
• Memastikan tingkat kepuasan nasabah atas layanan finansial yang diberikan, demi membangun hubungan baik dengan nasabah preferred existing maupun baru

Memastikan seluruh keluhan/complaint nasabah terselesaikan dengan baik, serta memastikan penyelesaian dilakukan tepat waktu dan memenuhi kebutuhan nasabah dengan tetap memperhatikan ketentuan yang berlaku di CIMB Niaga.

Financial Responsibilities  :

• Membuat rencana aktivitas penjualan berdasarkan target yang ditetapkan, menentukan prioritas yang harus dicapai dalam jangka pendek maupun jangka panjang sehingga rencana kerja tersosialisasi dengan baik.
• Memastikan penguasaan dan pemahaman mendalam atas produk-produk yang dikeluarkan perusahaan, maupun produk-produk investasi dan relevansinya dengan kebutuhan pasar 

Operational Responsibilities :

• Mematuhi prosedur dan peraturan internal maupun eksternal dalam hal : KYC, Compliance, Certification, Audit.

Service Responsibilities :

• Memastikan pelaksanaan  pelayanan kepada nasabah untuk memastikan kepatuhan terhadap standar perusahaan dalam meningkatkan kualitas kepuasan nasabah
• Memastikan tingkat kepuasan nasabah atas layanan finansial yang diberikan, demi membangun hubungan baik dengan nasabah preferred existing maupun baru

Memastikan seluruh keluhan/complaint nasabah terselesaikan dengan baik, serta memastikan penyelesaian dilakukan tepat waktu dan memenuhi kebutuhan nasabah dengan tetap memperhatikan ketentuan yang berlaku di CIMB Niaga.

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Bar Manager to work with our Food & Beverages Rock Bar team at the finest 5-star luxury resort in Bali.

Responsibilities

• Assist the General Manager of Rock Bar in overseeing the day-to-day operations of Rock Bar AYANA.
• Coordinate communication between front of the house and back of the house staff.
• Ensure the inventory levels and calculate future needs in dining ware, equipment, and place orders, as needed.
• Keep detailed records of daily, weekly and monthly costs and revenues
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback and recommend improvements

• Indonesian Citizen
• Minimum of 3 years experience in the same position in a large luxury resort.
• Experience in All Day Dining or Rooftop Restaurant is preferable
• Eloquent in English communication.
• Good communication and interpersonal skills.
• Has strong leadership skills, trains and develops team, and is a role model.
• Diploma in F&B division, Hotel Management, or other relevant fields. Bachelor's Degree is desirable.

MidPlaza Holding is seeking a Training & Quality Manager to join one of our Hospitality business, located in Karawang. As a Training & Quality Manager, you will be responsible for designing, implementing, and managing training programs to enhance the skills and knowledge of our employees. You will also be responsible for ensuring quality standards are met and maintained across the organization.

Responsibilities:

• Design and implement training programs and initiatives to meet the needs of employees and the organization.
• Develop training materials, manuals, and resources.
• Facilitate training sessions and workshops for employees at all levels.
• Conduct training needs assessments and identify skill gaps.
• Establish and maintain training records and documentation.
• Review and evaluate training effectiveness and make necessary adjustments.
• Develop and monitor quality assurance processes and procedures.
• Ensure quality standards are met and maintained across departments.
• Identify areas for improvement and provide recommendations.

• Bachelor's degree in Human Resources or related field.
• Minimum 5 years of experience in training and quality management roles.
• Strong understanding of training methodologies and best practices.
• Experience in developing and delivering training programs.
• Excellent communication and facilitation skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and ability to prioritize tasks.
• Proficiency in MS Office and training software.
• Certification in training or quality management is a plus.
• Willing to be placed in Karawang.

MidPlaza Holding is looking for a Fire Safety Manager to join our biggest hospitality business in Bali. As a Fire Safety Manager, you will be responsible for overseeing and implementing fire safety protocols and procedures across our properties. Your role will involve conducting regular inspections, training employees, and ensuring compliance with local fire safety regulations. The ideal candidate will have a strong background in fire safety management and a thorough understanding of fire prevention and emergency response protocols.

Responsibilities:

• Develop and implement fire safety policies, protocols, and procedures.
• Conduct regular inspections of buildings and facilities to ensure compliance with fire safety regulations.
• Train employees on fire safety protocols, emergency response procedures, and evacuation plans.
• Coordinate with local fire departments to ensure a prompt and effective response in case of emergencies.
• Maintain and update fire safety equipment, such as fire extinguishers, sprinkler systems, and smoke detectors.
• Investigate and report on incidents and accidents related to fire safety.
• Keep up-to-date with changes in fire safety regulations and best practices.
• Provide recommendations for improvements to fire safety measures.

• Bachelor's degree in Fire Safety Management or a related field.
• Minimum 5 years of experience in fire safety management.
• Strong knowledge of fire safety regulations, codes, and standards.
• Experience in conducting fire safety inspections and audits.
• Excellent communication and training skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and a focus on compliance and safety.
• Certification in fire safety management is preferred.