-Secara konsisten memastikan dan mengawasi situasi dan kondisi toko secara menyeluruh sesuai SOP

-Mengelola inventory : stock opname dan movement stock pada produksi bakery, cake, dan kitchen

-Membuat, mereview dan menganalisa terkait strategi yang efektif untuk meningkatkan penjualan di toko dengan berkoordinasi dengan atasan

-Memastikan anggaran toko dipatuhi dengan ketat dan semua biaya dikendalikan termasuk biaya toko, harga pokok, waste (%) & biaya tenaga kerja (Labor hours)

-Memastikan semua staff memahami tentang product knowledge, best seller, informasi promosi & lainnya terkait penjualan makanan & minuman

-Memastikan semua staff menjalankan customer service excellent

-Melakukan review kinerja ke semua staff pada setiap proses di toko

-Memotivasi, membimbing, & melatih staf dalam meingkatkan penjualan dan pemenuhan produksi toko

-Bertanggungjawab atas pemeliharaan asset di toko secara keseluruhan dan melaporkan ke bagian terkait jika ada masalah

-Menyiapkan laporan & analisa penjualan harian, mingguan & bulanan

Support Fit Out projects, especially in M/E matters, for the current and upcoming projects in Senayan Square complex. 

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions 

• Develop lead sources through prospecting, referrals, trace files, and cold calls 

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance 

• Conduct site inspections with prospective and existing clients 

• Develop and implement new sales strategies, tactics and action plans for account base 

• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients  

• Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):  

• Electrical, internet, telecom, audio-visual and exhibit requirements 

• Obtain guarantees of food and beverage events from Banquets and kitchen 

• Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities  

• Maintain and update current account information records 

• Ensure rooming list is received 30 days prior to arrival with updated billing instructions 

• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department   

• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner 

• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly 

• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details  

• Maintain visibility throughout events and be the on-site client liaison  

• Follow up post-event to address any issues whilst soliciting return business 

• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel  

• Prepare weekly, monthly, quarterly and annual reports as requ

•  

• Reporting to Club Millesime Manager, to oversee the Club Millesime operations including the butler service, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.
• To ensure appropriate stock level for the smooth run of the Club Millesime operations and to prepare requisitions accordingly.
• To use the proper telephone etiquette as per Sofitel standards.
• To ensure a proper coverage and supervision of the lounge and butler service at all times.
• To personally supervise the breakfast service when the Lounge Supervisor is not on duty.
• To be present in the Club Millesime lounge during breakfast, afternoon tea and evening cocktail and to socialize with guests, playing a Public Relations role.
• To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the Management when dealing with guest complaints or if a member of the Sofitel Club Millésime team is facing difficulties that she/ he cannot solve on her/ his own.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To be fully aware of and to report all guest comments or complaints.
• To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.
• To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.
• To personally supervise the Club Millesime VIP arrival (room block, room inspection, amenities) & welcome kit (international newspaper and welcome letter), as well as coordination with airport representative & Limousine driver.
• To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.

1. Mengelola dokumen-dokumen keuangan dan pajak
2. Verifikasi kelengkapan dokumen keuangan seperti, kuitansi, invoice, faktur pajak, bukti potong, dll
3. Melakukan stock opname spare part
4. Posting Jurnal operasional perusahaan
5. Membantu staf pajak menyiapkan laporan perpajakan perusahaan

Kriteria :

• Wanita/Pria berusia 19 - 30 tahun;
• Pendidikan minimal D3 Administrasi Bisnis;
• Mampu bekerja di bawah tekanan;
• Berpengalaman dalam bidang administrasi otomotif menjadi nilai tambah;
• Bersedia ditempatkan di Head Office Semarang;

• Male / Female.
• Max age 23 years old.
• Fresh graduates are welcome to apply.
• Diploma / Bachelor's degree graduate from a reputable university.
• Can carry out general administrative activities, such as employee attendance and overtime.
• Carry out the process of downloading customer orders and uploading orders internal and customers.Input customer delivery data, service part, and regular delivery notes.
• Conduct daily delivery summary and understand administration.
• Can master Microsoft Office, preferably able to Ms. Excel.
• Willing to be placed in MM2100 Industrial Estate – Bekasi.

-Secara konsisten memastikan dan mengawasi situasi dan kondisi toko secara menyeluruh sesuai SOP

-Mengelola inventory : stock opname dan movement stock pada produksi bakery, cake, dan kitchen

-Membuat, mereview dan menganalisa terkait strategi yang efektif untuk meningkatkan penjualan di toko dengan berkoordinasi dengan atasan

-Memastikan anggaran toko dipatuhi dengan ketat dan semua biaya dikendalikan termasuk biaya toko, harga pokok, waste (%) & biaya tenaga kerja (Labor hours)

-Memastikan semua staff memahami tentang product knowledge, best seller, informasi promosi & lainnya terkait penjualan makanan & minuman

-Memastikan semua staff menjalankan customer service excellent

-Melakukan review kinerja ke semua staff pada setiap proses di toko

-Memotivasi, membimbing, & melatih staf dalam meingkatkan penjualan dan pemenuhan produksi toko

-Bertanggungjawab atas pemeliharaan asset di toko secara keseluruhan dan melaporkan ke bagian terkait jika ada masalah

-Menyiapkan laporan & analisa penjualan harian, mingguan & bulanan

• Conduct daily briefings and ensure that all pertinent information is well received by team members 

• Supervise and manage daily activities of the department 

• Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties 

• Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations 

• Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors 

• Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents 

• Ensure the execution and achievement of the hotel's preventive maintenance program 

• Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc. 

• May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes 

• Monitor budget and control expenses within all areas of the department 

• Participate in the preparation of the annual departmental operating budget and financial 

PT Owlies Global Kreasi is seeking a detail-oriented, professional, proactive, and experienced Executive Assistant to join our team at our Jakarta office. The ideal candidate will have strong administrative support skills to help implement and manage strategies for our executive team. This role requires a highly responsible individual capable of handling a diverse range of tasks with excellent organizational skills. The candidate must be willing to work full-time on-site (WFO) in the Kuningan area, Jakarta.

Key Responsibilities:

• Coordinate and manage executive schedules, including meetings, appointments, and travel arrangements.
• Prepare reports, presentations, and correspondence with accuracy and professionalism.
• Handle sensitive and confidential information with high discretion.
• Communicate effectively with other executives and both internal and external stakeholders.
• Assist in planning and organizing company meetings and events.
• Maintain and organize office documents, ensuring completeness and accessibility.
• Perform general administrative tasks as needed to support executive operations.
• Act as the point of contact for executives regarding various operational aspects (internal and external).
• Research, prioritize, and follow up on issues directed to executives, including sensitive and confidential matters, determining appropriate actions, referrals, or responses.
• Manage office or personal needs for the board of executives.
• Support visitor needs and other office management functions to facilitate executive operations at the office.

Qualifications:

1. Background or experience as an Executive Assistant; graduates from a Secretarial Academy or in Business Administration are preferred.
2. Minimum of 1-2 years of experience in a similar role.
3. Skills required:
4. Strong organizational and time management abilities.
5. Excellent communication skills in both Bahasa Indonesia and English (written and verbal).
6. Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook), as well as other tools like spreadsheets and Google Sheets.
7. Ability to work well under pressure and handle multiple tasks.
8. Willingness to work full-time on-site in the Kuningan area, Jakarta.

Membuat laporan Petty Cash harian,mingguan dan Bulanan.

Membuat Voucer pengeluaran dan pemasukan beserta lampirannya.

Membuat laporan cash dan bank harian dan bulannya.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

We are looking for a self-driven talent for an Assistant Director of Loss & Prevention to work with our Loss & Prevention team at the finest 5-star luxury resort in Bali.

Responsibilities

• Develop and implement effective loss prevention strategies to reduce theft, accidents, and fraudulent activity
• Conduct regular audits and inspections of all areas of the property to identify and mitigate potential risks
• Work closely with other departments to ensure compliance with company policies and procedures
• Manage and train a team of loss prevention professionals
• Maintain accurate records of incidents and reporting standards
• Work with law enforcement and other outside agencies as needed
• Develop and manage the department's budget, ensuring all costs are controlled and within guidelines

• Minimum 5 years of solid experience in the same position in a large luxury resort or related professional area
• Has in-depth knowledge of local and state laws related to loss prevention and safety
• Strong leadership skills with the ability to motivate and manage a team
• Detail-oriented with strong analytical and problem-solving skills
• Eloquent in English communication in both written and spoken
• Excellent communication and interpersonal skills
• Bachelor's degree in criminal justice, or a related field. Master's degree is desirable

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

Menangani keluhan, pertanyaan, atau masalah yang dialami pelanggan dengan profesional dan ramah.

Meningkatkan promosi dan pemasaran toko melalui media sosial, website, atau platform lainnya.

Menambahkan, mengedit, dan menghapus produk yang dijual di toko online.

Menyediakan deskripsi, foto, harga, dan stok produk yang akurat dan menarik.

Menjawab pertanyaan dan keluhan pelanggan melalui chat, email, atau telepon.

Memproses pesanan, pembayaran, pengiriman, dan pengembalian produk.

Memonitor dan menganalisis performa toko online, seperti jumlah pengunjung, penjualan, ulasan, dan rating.

Menerapkan strategi pemasaran dan promosi untuk meningkatkan penjualan dan loyalitas pelanggan.

Menjaga keamanan dan privasi data toko online dan pelanggan.

Menjalin kerjasama dengan pihak-pihak terkait, seperti supplier, kurir, platform e-commerce, dan media sosial.

Membina hubungan baik dengan pelanggan, supplier, dan mitra kerja lainnya.

An Assistant Director of Learning & Development shall ensure the hotel’s learning system and functions are strategically linked to the organization’s mission and vision and implemented correctly based on the hotel’s standard, to improve service delivery quality, and improve job efficiency. Drive effective learning and development to ensure maximum return on investment and uphold the company values and philosophy. If you are someone who is agile, energetic, creative, confident, self-driven, result-oriented and up for a demanding learning development journey, we’d like to meet you.

Summary of Responsibilities:

• Assist the Director of Human Resources in the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Human Resources Certification Manual are strictly adhered to.
• Assists the Guidance Team and Heads of Division/Department in identifying training needs within each department
• Prepare, finalize, submit the annual property training budget plan & CAPEX, and monitor an effective utilization
• Develop a strategic annual property training plan, deliver and monitor the implementation, and drive the company values and philosophy
• Conduct new employee orientation - training modules, and one-on-one orientation with expat employees – training modules
• Develops required training materials, training modules, and training sessions to fulfill hotel training needs.
• Produce training-related reports and ensure the training database is well-maintained and integrated with the Human Resources data system and management tools
• Monitors the performance of all Training Department Personnel, ensuring they are developed to their maximum potential and efficiency
• Lead the Annual Performance & Development Discussions in the hotel, supports Guidance Team and Heads of Division/Department in the departmental development goals
• Coordinates the compilation and review of the hotel's Departmental Operations Manuals and assists with the monitoring of departmental standards as defined in the Departmental Operations Manual
• Supervises the implementation of the hotel's cross-training programs
• Organize resort team building
• Organize certification program graduation
• Perform other duties that are assigned as necessary

• Minimum of 2 years of solid experience as a Learning Development Manager / Training Manager in a large 5-star luxury resort or a cluster role
• Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, well versed in establishing modules, is agile on working with dynamic targets to execute and review effectiveness
• Well-versed in the leadership assessment process and execution
• Eloquent in English communication in both written and spoken
• Ability to deliver effective training to a large number of audiences including at the Executive level
• Energetic, creative, and a role model to employees in standards, grooming, interaction, and communication
• Bachelor’s degree in Human Resources, Psychology, Teaching, or other relevant fields
• Willing to be placed in Bali or Labuan Bajo

Turner & Townsend is seeking an experienced accountant to help run the finance function for Indonesia which contributes significantly to our South-East Asia region that covers Indonesia, Singapore, Malaysia, Philippines and Vietnam.

• Manage end-to-end financial accounting for Indonesia which includes performing month-end accounting closing, including but not limited to journal adjustments, bank reconciliations, intercompany reconciliations, balance sheet reconciliation schedules, revenue recognition reports.
• Preparation and submission of monthly management accounts (P&L and Balance Sheet) and related schedules as a part of Group reporting. Presentation of results and providing clarifications to the Country/Regional business Leaders, as and when needed.
• Review vendor invoices and expenses processed by our offshore services team, and ensuring accounting is accurate and acceptable. Initiate vendor payments through internet banking.
• Review client invoices and credit notes with attention to values, timeliness of collections, associated costs in earning the revenue, potential accruals and deferrals of income.
• Responsible for filing sales tax returns (GST/SST/VAT/WHT). Working closely with the tax advisors to finalize tax computations and filing necessary tax returns.
• Interact with External Auditors for interim and annual audit – provide information and schedules for audit, drive efficiencies from the finance service provider and external auditors, and provide explanations to ensure smooth and timely audits.
• Assist with preparation of annual budgets, expense utilization run rates, submission of monthly P&L forecasts, timesheet and payroll cost monitoring.
• Preparation of cash flow statements on weekly basis, align with business teams and credit control team to execute related strategies from senior management.
• To become the finance systems’ champion and a finance subject matter expert to our business teams in SEA. Perform any other finance tasks as assigned from time to time by the Senior Manager.

Menangani keluhan, pertanyaan, atau masalah yang dialami pelanggan dengan profesional dan ramah.

Meningkatkan promosi dan pemasaran toko melalui media sosial, website, atau platform lainnya.

Menambahkan, mengedit, dan menghapus produk yang dijual di toko online.

Menyediakan deskripsi, foto, harga, dan stok produk yang akurat dan menarik.

Menjawab pertanyaan dan keluhan pelanggan melalui chat, email, atau telepon.

Memproses pesanan, pembayaran, pengiriman, dan pengembalian produk.

Memonitor dan menganalisis performa toko online, seperti jumlah pengunjung, penjualan, ulasan, dan rating.

Menerapkan strategi pemasaran dan promosi untuk meningkatkan penjualan dan loyalitas pelanggan.

Menjaga keamanan dan privasi data toko online dan pelanggan.

Menjalin kerjasama dengan pihak-pihak terkait, seperti supplier, kurir, platform e-commerce, dan media sosial.

Membina hubungan baik dengan pelanggan, supplier, dan mitra kerja lainnya.

• Membuat jadwal Pasang dan Service untuk teknisi
• Melakukan follow up kepada konsumen
• Membuat laporan atas keluar masuk material
• Membuat laporan Pemakaiaan material atas suatu project
• Melakukan Stok Opname Material 

- Support sales project / inquiry

- Melakukan proses administrasi seperti membuat quotation, Sales Order (SO), dan Delivery Order (DO)

- Mengawasi dan mengecek secara berkala stock produk

- Mengawasi dan memastikan proses pengiriman produk ke customer tepat waktu