• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

- Menyusun laporan analitik dan statistik sesuai kebutuhan

- Secara konsisten meningkatkan efisiensi, nilai dan dukungan operasional secara keseluruhan

- Meninjau kebijakan perusahaan dan proses bisnis

- Merumuskan, mendefinisikan, dan merekomendasikan ruang lingkup dan format laporan

- Menyediakan data, informasi dan laporan yang diperlukan untuk unit bisnis lain dalam organisasi

• Conduct quality assurance (QA) and post disbursement review in Branch process to ensure the process is comply with SOP
• Provide recommendation for Branch and monitoring implementation of action plans
• Conduct risk related (operational risk & credit risk) training in Branch
• Continuous review of existing business processes and coordinate with related parties to conduct process improvements

• Should have at least 2 years experience as quality assurance/risk & control/internal audit in financial industry, preferably from micro business related
• Bachelor’s degree graduate
• Strong communication skill
• Good in internal control
• Good analytical skill and problem solving
• Strong knowledge in micro segment credit process
• Willing to be based in/willing to relocate to Kalimantan
• Willing to travelling all region in Indonesia

Innovation matters. With best best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES at our clients.

What is the job purpose?

• Execute marketing research studies by compiling, analyzing, and interpreting marketing research data, writing client reports, and constructing presentations
• Generate polished diagnostic analyses/reports, summarizing BASES conclusions and recommendations in a concise, client-friendly manner
• Support the Client Development team in driving revenue by delivering excellent project work that results in repeat business

Responsibilities

• Execute against projects across a variety of clients, meeting agreed-upon milestones
• Be accountable for high-quality client deliverables in partnership with your Client Consulting team
• Analyze study results to draft reports, and presentations
• Summarize data for the production of tables, charts, and graphs
• Develop a strong understanding of successful innovation within the first 6 months of the job (NIQ BASES Factors for Success, Activation Profile, Demand Driven Innovation Theory, BASES Forecasting Models) and apply this understanding to client deliverables
• Handle project-related client correspondence as needed
• Participate in client discussions/presentations and work through implications, and recommendations based on the data
• Partner with forecast analysts to provide cohesive stories
• Demonstrate a basic understanding of what drives in-market sales and forecasting theory
• Support Client Development teams on value-add and meta-analysis
• Support special projects and thought leadership initiatives
• Support the development of client training related to consumer demand principles

NIQ seeks a highly organized and detail-oriented Sales Analyst with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent database management and analysis. This role requires a keen eye for detail, a well-structured person, and articulative communication ability.

Responsibilities: 

• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement. 
• Utilize Power BI dashboard to support the sales team by accurately updating pipeline and revenue data reports for sales team consumption.
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement.
• Coordinate with cross-functional teams (Sales team, Sales Development Representative team, Sales Support team, Marketing and Communication team, and product specialist team) to identify and provide ‘low hanging fruits’ area for sales prioritization. 
• Monitor and ensure smooth renewal process, both from timeline and pricing point of view. 
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes.
• Coordinate sales team data updates for all customer relationship metrics (e.g., Net Promoter Score, Client Health Track, Hotspot, etc.)

This role is responsible for engaging with retailers to ensure seamless data delivery and to enhance their data quality. This role is also accountable for activities related to Quality checks (Acid tests, Primary testing of data, Retailer Accreditation) from receipt of the data to data loading into the system for data sources that Nielseniq receives. Data Analysts will be responsible for onboarding \ setting up, upload and monitoring data (all data types) into the ingestion platform \ other input platforms. This role is also responsible for monitoring, cleansing, classification & verification of received data, managing metadata, troubleshooting, and handling client queries.  

RESPONSIBILITIES: 

• Quality Testing - support all sourcing Teams, operations and Product Leadership with any requests around data quality testing for new / prospective Suppliers  
• Run Quality checks and provide feedback (Such as Acid test, Retailer Accreditation / other defined quality protocols) on sample data as requested.  
• Data Onboarding - understand the data format agreed with the Supplier as per the contract and complete set up on Ingestion/ any other Input platform 
• Data cleaning, verification and classification as needed 
• Upload of received files to platform as needed 
• Regularly update Supplier KPIs on data timeliness and Quality (RIS) 
• Engage with Supplier SPOC - in case data not received on time or issues with the data 
• Act as the primary point of contact for retailers regarding data delivery, addressing queries, and ensuring timely and accurate data receipt. 
• Visit retailers as needed with RV and DA teams to deliver market insights and improve data quality. 
• Collaborate with DA team to enhance data quality for DA's retailers.

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.
• Selling Product

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

• Identify new, emerging fraud and abuse trends/patterns through data analysis and metrics tracking to mitigate risks
• Collaborate with internal stakeholders (Risk, Data Science, Engineering, Product Management, Operations, and others) to ensure proper enforcement of fraud prevention rules and detection strategies
• Assess, define, and optimize relevant operational fraud metrics for long-term tracking

• Analyze ongoing and upcoming business process to ensure proper documentation are available
• Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)
• Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives
• Provide direction and guidance to junior team members
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
• Ensure deliverables from junior team members are up to standard and free of error

Menghitung, menganalisa dan membuat Business Plan

This position only open for People with Disability.

• Work with cross-functional teams to plan, analyze and manage production activities,
• Prepare reports concerning downtime, equipment repairs, and delays.
• Analyze consumption and production rates and determine production efficiency.
• Attending tier meetings to discuss about production issues and updates.
• Monitor the execution of production plan and identify deviations.
• Communicate production status and deviation updates to Team Leader on Daily basis.
• Analyze customer requirements and set production expectations.
• Develop standard procedures to optimize workflow.
• Evaluate issues, analyze root causes and derive solutions.
• Monitor and manage the availability of materials, equipment, resources.  

• Making financial projection for financing, business expansion, and new business purposes.
• Participate in Financing process from Information Memorandum, Term Sheet, Loan Agreement, and draw-down.
• Conduct data interpretation and analysis report such as industry analysis, market analysis, business competition analysis, target market analysis.
• Analyzing the company's financial performance ratios based on data from financial statements.
• Prepare and assist in yearly budgeting and forecasting, strategic plan and improvements.

• Bachelor's degree in Business Administration or Financial Management
• minimal 2 years experiences in the same field
• Demonstrated proficiency in financial projection, showcasing a deep understanding of forecasting and analytical skills.
• Ability to work independently and collaboratively within a team, adapting to various work environments and contributing effectively to collective goals.
• Fluent in English

Hi Talents.

Permana Solutions is Hiring, for following positions:

Business Analyst

Requirements:

Min. 3 years in Banking Industry.

Experienced in transaction Banking and Regulatory Reports.

Familiar with project management tools:

Bitbucket, JIRA, Confluence.

Please send email to:

[email protected]

www.permanasolutions.com

● Experience with conducting project testing in Banking/financial Industry (min 3 years of experience in Banking Industry)

● Knowledge/experience in transaction banking and regulatory reporting business processes and data requirements

● Knowledge/experience in creating test script and test cases for different types of business processes

● Ability to create testing progress reports and acquire testing sign off

● Familiar with project management tools such as JIRA and Confluence

1. Menentukan strategi pemasaran
2. Melakukan riset konsumen
3. Mengembangkan konten dan campaign

The Collection Staff will be an integral part of our Accounting Department, responsible for managing the company's accounts receivable and ensuring timely collection of outstanding debts. This role requires a detail-oriented individual with excellent communication skills and a proactive approach to resolving payment issues.

Key Responsibilities:

• Contacting customers via phone, email, and mail to follow up on overdue payments.
• Negotiating payment plans and settlements with delinquent accounts while maintaining positive relationships with customers.
• Updating customer records and payment status in the accounting system accurately and promptly.
• Collaborating with the teams to address customer inquiries and resolve payment disputes.
• Generating reports and analyzing data related to accounts receivable aging to identify trends and areas for improvement.
• Recommending strategies to minimize bad debt risk and improve overall collections efficiency.
• Assisting with month-end and year-end closing activities related to accounts receivable.

Qualifications:

• Min D3 in Accounting, Finance, Business Administration, or related field preferred.
• Proven experience working in a collections role, preferably in a corporate environment.
• Strong understanding of accounting principles and practices, particularly in accounts receivable management.
• Excellent English communication skills, both verbal and written, with the ability to effectively negotiate and resolve payment issues.
• Proficiency in using accounting software and MS Office applications, particularly Excel for data analysis.
• Highly organized with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team, demonstrating professionalism and integrity in all interactions.

The School Administrator will play a crucial role in the efficient running of the school, overseeing administrative tasks, supporting the school leadership team, and ensuring a welcoming and supportive environment for students, staff, and parents. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills.

Job Description:

• Manage the day-to-day administrative operations of the school office.
• Maintain accurate student records, including but not limited to attendance, and academic performance.
• Oversee the scheduling of classes, meetings, and school events.
• Ensure compliance with all school policies and government regulations.
• Ensure that health and safety standards are upheld throughout the school premises.
• Provide administrative support for student services, including counseling, special education, and extracurricular activities.
• Assist in the coordination of student pick up, student's birthday, etc.

Qualification:

• Bachelor’s degree in Business Administration, Education, or a related field (fresh graduates are welcome to apply).
• Relevant certifications in school administration are a plus.
• Excellent written and verbal communication abilities in English.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and school management software.
• Strong problem-solving skills and the ability to work independently and as part of a team.

Position Overview:

We are seeking a motivated and detail-oriented Data Analyst to join our team on a part-time basis. This role is ideal for candidate who are passionate about leveraging data to enhance student success. The successful candidate will play a critical role in analyzing and interpreting data to support the academic progress and overall success of our students.

Key Responsibilities:

1. Data Collection and Management:
   • Gather and manage data from various sources, ensuring accuracy and integrity.
   • Develop and maintain databases, data systems, and data collection processes.
2. Data Analysis:
   • Analyze student performance data to identify trends, patterns, and insights.
   • Use statistical techniques and software tools to interpret data and provide actionable insights.
3. Reporting:
   • Prepare and present comprehensive reports on student performance and success metrics.
   • Create visualizations and dashboards to effectively communicate findings to stakeholders.

1. Memiliki pengetahuan yang memadai dan terkini atas semua produk dan layanan klien serta kebijakan dan Pedoman yang mengatur aktivitas Contact Center
2. Menyampaikan secara benar informasi mengenai produk dan layanan yang tersedia
3. Memberikan penjelasan dan/atau penyelesaian yang terbaik atas permohonan dan/atau keluhan yang disampaikan Pelanggan.
4. Agent tidak diperkenankan untuk menjanjikan kepada pelanggan bahwa tindak lanjut atas keluhan yang disampaikan akan sesuai dengan permintaan Pelanggan.
5. Menangani permohonan dan/atau keluhan pelanggan sesuai dengan SLA yang ditetapkan. Apabila permohonan dan/atau keluhan pelanggan tidak dapat ditangani, maka diteruskan kepada Supervisor / Team Leader untuk ditindaklanjuti.
6. Mencatat setiap permohonan dan/atau keluhan yang diterima pada sistem aplikasi Contact Center.
7. Meneruskan kepada Supervisor / Team Leader permohonan dan/atau keluhan yang tidak dapat dipenuhi / diselesaikan.
8. Tidak akan melakukan dan/atau tidak melakukan sesuatu yang merugikan dan atau mengganggu citra, nama baik dan atau reputasi klien maupun perusahaan.
9. Tidak menggunakan data dan informasi milik klien atau perusahaan untuk kepentingan diri sendiri ataupun pihak lainnya.
10. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem Manajemen Mutu PT. Jaring Synergi Mandiri
11. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Kebijakan Sistem Anti Penyuapan PT. Jaring Synergi Mandiri
12. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem ManajemenKeamanan Informasi PT. Jaring Synergi Mandiri

Responsibilities:

• Creating and implementing marketing strategies to promote product features that enhance client retention.
• Conducting market research and analyzing data to understand client behavior and product performance.
• Coordinating with customer support and product teams to ensure a seamless client experience.
• Identifying opportunities for upselling or cross-selling subscription services.
• Reporting on recurring revenue growth and retention metrics.

Melakukan penjualan langsung atau pun Online

Bersedia keluar kantor dan keluar kota

Melayani Custumer yang datang ke kantor

Membuat laporan harian dan laporan penjualan

• Create Tracker Monitoring.
• Monitoring performance FO by number of achievement.
• Follow up to Leaders FO the reason worsening portfolio.
• Update daily and weekly report tracker monitoring.
• Supply data request for another BU/function.
• Check issue by system.

• Data Cleaning & preparation for meeting.
• Data exploration & analysis.

• Proficient in Excel or Spreadsheet (especially for lookup/index match, if, sumif, countif formula).
• Good understanding in data interpretation with chart to visualize data.
• Basic knowledge in SQL.
• Good interpersonal skills and able to communicate with various stakeholders.
• Have initiative and willing to learn business process end-to-end.
• Willing to work from office (Amartha Village Head Office, Jakarta Selatan).

• Maintain internal company procedures to ensure that all employee is kept up to date regarding any modifications to existing policies, SOPs, tax regulations, applicable laws, government regulations and industry standards.
• Identify shortfalls in and/or potential improvements to policies and SOPs; assess the effectiveness of current policies and SOPs and recommend and implement required changes.
• Coordinate with Project Manager & Project Team to prepare the Construction Budget.
• Prepare and present Report Budget vs Actual at weekly/biweekly budget meetings.
• Actively coordinate with Project Team and Project Development Advisor to Ensure Value engineering is conducted and Monitor and control actual spending is within the budget
• Escalate major finding or issue to Compliance Leader.
• Inform and/or updates executives, the peers and subordinates with relevant information in a timely manner.
• Leverages technology and effectively use information systems and tools to generate reports and provide management with analytical support to drive decision-making.
• Assist Compliance Leader in interacting, cooperating, and maintaining relationships with all members of the organization to gather feedback and ensure client/customer satisfactions.

• 4-year bachelor’s degree (S1) in Accounting / Finance.

• Maximum 28 years old and based in Bali.

• Proficient in English and Bahasa (written and oral)

• Basic knowledge of taxation and accounting.

• Good communication and interpersonal skills.

• Motivated to grow and expand capabilities in self and others.

• Appreciation for working with multi-cultural workforces of varying levels of education.

As our Accounting Senior Analyst, you will get a chance to handle the financial record, reconcile the data and maintain supporting documents.

Responsibilities:

• Ensure all accounting records have been recorded correctly and in timely manner
• Maintain monthly closing and regular reporting on time 
• Maintain all supporting documents, including to support audit process
• Assist Lead to align with business/product team to set accounting entries for new product
• Monitoring audit and accounting issues

• • A Bachelor’s Degree in Accounting
  • Preferably  3-4  years of accounting experience (Off Balance Sheet would be plus)
  • Able to manage monthly closing and reporting 
  • Has experience of project new  system migration 
  • Familiar with Accounting Principles and Journaling
  • Proficiency in Excel, Data Analysis  or Spreadsheet
  • Self-motivated and detail oriented
  • Quick to collaborate and coordinate with team members and external division

Position Overview:

We are seeking a motivated and detail-oriented Data Analyst to join our team on a part-time basis. This role is ideal for candidate who are passionate about leveraging data to enhance student success. The successful candidate will play a critical role in analyzing and interpreting data to support the academic progress and overall success of our students.

Key Responsibilities:

1. Data Collection and Management:
   • Gather and manage data from various sources, ensuring accuracy and integrity.
   • Develop and maintain databases, data systems, and data collection processes.
2. Data Analysis:
   • Analyze student performance data to identify trends, patterns, and insights.
   • Use statistical techniques and software tools to interpret data and provide actionable insights.
3. Reporting:
   • Prepare and present comprehensive reports on student performance and success metrics.
   • Create visualizations and dashboards to effectively communicate findings to stakeholders.