• Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals 

• Ensure information provided to guests is accurate and individualized 

• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge 

• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized 

• Assist in preparing daily, weekly and monthly reports 

• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing  

• Ensure smooth shift changes with proper pass-on to the next shift 

• Report any equipment failures/problems & repair requests to Maintenance Department 

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines 

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services 

• Coordinate and communicate with all other departments to ensure a smooth operation 

• Interview, select and recruit direct reports  

• Identify and develop team members with potential 

• Conduct performance review with the team 

• Constantly monitor team members’ appearance, attitude and degree of professionalism 

• Prepare detailed induction programs for new employees 

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service  

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business 

We are looking for a qualified and adept security manager to join our team at Sofitel Bali Nusa Dua Beach Resort.

As a Security Manager, you will develop and implement efficient security strategies to safeguard our organisation’s assets. You will protect our company and maintain a secure work environment. We seek a highly skilled individual with a deep understanding of security strategies and a proven track record in managing security operations in a luxury hotel.

If you have a strong background in security management, excellent leadership skills and a commitment to maintaining a secure work environment, we invite you to apply. We offer competitive compensation, comprehensive benefits and a supportive work environment focused on professional growth.

Objectives of this role

• Developing and implementing robust security strategies and policies to protect the company’s assets, employees and facilities.
• Assessing potential risks and vulnerabilities, investigating security breaches and reinforcing appropriate measures to mitigate them.
• Leading and managing a team of security personnel, including hiring, training and performance management.
• Collaborating with cross-functional teams to ensure integration of security requirements into business processes and projects.
• Conducting regular security assessments, audits and inspections to identify gaps and areas for improvement.
• Maintaining and updating emergency response plans, ensuring all employees know their roles and responsibilities.
• Collaborating with external stakeholders, such as law enforcement agencies and security vendors, to enhance security measures and respond to incidents.
• Fostering a culture of security awareness and training employees on security protocols and procedures.

Sales Manager - Wedding and Social Event:

• Attract and engage clients by promoting the hotel as the ideal venue for weddings and social events.

• Customize event packages and coordinate with internal teams to ensure seamless execution.

• Drive revenue growth by meeting sales targets and staying competitive in the market.

• Reporting to Club Millesime Manager, to oversee the Club Millesime operations including the butler service, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.
• To ensure appropriate stock level for the smooth run of the Club Millesime operations and to prepare requisitions accordingly.
• To use the proper telephone etiquette as per Sofitel standards.
• To ensure a proper coverage and supervision of the lounge and butler service at all times.
• To personally supervise the breakfast service when the Lounge Supervisor is not on duty.
• To be present in the Club Millesime lounge during breakfast, afternoon tea and evening cocktail and to socialize with guests, playing a Public Relations role.
• To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the Management when dealing with guest complaints or if a member of the Sofitel Club Millésime team is facing difficulties that she/ he cannot solve on her/ his own.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To be fully aware of and to report all guest comments or complaints.
• To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.
• To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.
• To personally supervise the Club Millesime VIP arrival (room block, room inspection, amenities) & welcome kit (international newspaper and welcome letter), as well as coordination with airport representative & Limousine driver.
• To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

• Melakukan proses penginputan data aplikasi debitur hingga proses pencairan
• Melakukan proses penerimaan angsuran debitur
• Bertugas sebagai custumor service dicabang

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

-Secara konsisten memastikan dan mengawasi situasi dan kondisi toko secara menyeluruh sesuai SOP

-Mengelola inventory : stock opname dan movement stock pada produksi bakery, cake, dan kitchen

-Membuat, mereview dan menganalisa terkait strategi yang efektif untuk meningkatkan penjualan di toko dengan berkoordinasi dengan atasan

-Memastikan anggaran toko dipatuhi dengan ketat dan semua biaya dikendalikan termasuk biaya toko, harga pokok, waste (%) & biaya tenaga kerja (Labor hours)

-Memastikan semua staff memahami tentang product knowledge, best seller, informasi promosi & lainnya terkait penjualan makanan & minuman

-Memastikan semua staff menjalankan customer service excellent

-Melakukan review kinerja ke semua staff pada setiap proses di toko

-Memotivasi, membimbing, & melatih staf dalam meingkatkan penjualan dan pemenuhan produksi toko

-Bertanggungjawab atas pemeliharaan asset di toko secara keseluruhan dan melaporkan ke bagian terkait jika ada masalah

-Menyiapkan laporan & analisa penjualan harian, mingguan & bulanan

Turner & Townsend is seeking an experienced accountant to help run the finance function for Indonesia which contributes significantly to our South-East Asia region that covers Indonesia, Singapore, Malaysia, Philippines and Vietnam.

• Manage end-to-end financial accounting for Indonesia which includes performing month-end accounting closing, including but not limited to journal adjustments, bank reconciliations, intercompany reconciliations, balance sheet reconciliation schedules, revenue recognition reports.
• Preparation and submission of monthly management accounts (P&L and Balance Sheet) and related schedules as a part of Group reporting. Presentation of results and providing clarifications to the Country/Regional business Leaders, as and when needed.
• Review vendor invoices and expenses processed by our offshore services team, and ensuring accounting is accurate and acceptable. Initiate vendor payments through internet banking.
• Review client invoices and credit notes with attention to values, timeliness of collections, associated costs in earning the revenue, potential accruals and deferrals of income.
• Responsible for filing sales tax returns (GST/SST/VAT/WHT). Working closely with the tax advisors to finalize tax computations and filing necessary tax returns.
• Interact with External Auditors for interim and annual audit – provide information and schedules for audit, drive efficiencies from the finance service provider and external auditors, and provide explanations to ensure smooth and timely audits.
• Assist with preparation of annual budgets, expense utilization run rates, submission of monthly P&L forecasts, timesheet and payroll cost monitoring.
• Preparation of cash flow statements on weekly basis, align with business teams and credit control team to execute related strategies from senior management.
• To become the finance systems’ champion and a finance subject matter expert to our business teams in SEA. Perform any other finance tasks as assigned from time to time by the Senior Manager.

-Secara konsisten memastikan dan mengawasi situasi dan kondisi toko secara menyeluruh sesuai SOP

-Mengelola inventory : stock opname dan movement stock pada produksi bakery, cake, dan kitchen

-Membuat, mereview dan menganalisa terkait strategi yang efektif untuk meningkatkan penjualan di toko dengan berkoordinasi dengan atasan

-Memastikan anggaran toko dipatuhi dengan ketat dan semua biaya dikendalikan termasuk biaya toko, harga pokok, waste (%) & biaya tenaga kerja (Labor hours)

-Memastikan semua staff memahami tentang product knowledge, best seller, informasi promosi & lainnya terkait penjualan makanan & minuman

-Memastikan semua staff menjalankan customer service excellent

-Melakukan review kinerja ke semua staff pada setiap proses di toko

-Memotivasi, membimbing, & melatih staf dalam meingkatkan penjualan dan pemenuhan produksi toko

-Bertanggungjawab atas pemeliharaan asset di toko secara keseluruhan dan melaporkan ke bagian terkait jika ada masalah

-Menyiapkan laporan & analisa penjualan harian, mingguan & bulanan

• Pendidikan min d3/s1 semua jurusan
• Cakupan pemasaran Jabodetabek (Tangerang, jakarta, bekasi/bekasi kawasan Industri)
• Project annual MCU kawasan industri, perusahaan dan hoteL, follow up jejaring
• pengalaman sebagai sales marketing minimal 2-3 tahun di Klinik umum kesehatan, laboratorium kesehatan dan rumah sakit
• Latar belakang sales lab corporate dan kesehatan lebih disukai B2b
• Pengalaman dalam komunikasi dan presentasi baik dan menarik
• Target oriented (bersedia bekerja dengan target)
• available kendaraan pribadi

MidPlaza Holding is looking for a highly motivated and dynamic Finance Management Trainee to join our Corporate Office team. This program is designed for recent graduates with a passion for finance, providing hands-on experience and exposure to various financial functions within the organization. The Finance Management Trainee will participate in training programs and work closely with experienced finance professionals to develop their skills and knowledge in financial management, analysis, and reporting. This is an excellent opportunity to kickstart your career in finance with a reputable company.

Responsibilities:

• Assist in daily financial operations.
• Support the financial reporting process by gathering data and preparing reports.
• Participate in budgeting and forecasting activities.
• Conduct financial analysis to support decision-making processes.
• Collaborate with various departments to gain a comprehensive understanding of business operations.
• Engage in training sessions and development programs to enhance financial skills and knowledge.

• Bachelor’s Degree, from Accounting, Finance, Business, or Economics from reputable universities.
• Minimum GPA: 3.0
• Fresh graduate or maximum of 2 years work experience
• Strong verbal, written, and presentation in English skill
• Proficient in Microsoft Office, especially Microsoft Excel
• Leadership experiences in campus or student organizations
• Growth mindset, resilience and ability to adapt
• Numerical and analytical thinking
• Willing to be placed in any of the MidPlaza’s Business Unit

• Private Health Insurance
• Training & Development

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Palaran (Samarinda)

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Muara Badak (Bontang)

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a CCTV Manager to work with our Loss & Prevention team at the finest 5-star luxury resort in Bali.

Job summary

• Monitoring of all activities within the company premises to prevent intrusion/theft of company properties.

Key Duties and Responsibilities:

• Ensure proper monitoring of all activities within the company premises to prevent intrusion/theft of company properties.
• Report/escalate all violators daily appropriately as seen in the scene of the incident
• Coordinate with cctv surveillance supervisor during field observation and report all abnormalities observed
• Ensure proper maintenance of cctv equipment and troubleshooting of offline/faulty cameras daily.
• Integrity, accuracy and confidentiality of all information gained in cctv control center by quality standards and legislation to ensure implementation of various modifications for smooth running.
• Maintain proper shift handing over while running the shift.
• Ensure proper coordination with security officers, vigilante, police and the army, to prevent intrusion and stealing within the company.
• To attend related meeting.
• Maintaining the confidentiality on security matters/ official information.
• To Comply to any other assignment given by my supervisor/ in-charge.
• To proffer ideas to supervisor in improving cctv surveillance monitoring system.
• Suggest modification for betterment of cctv devices/ equipment
• ensure cctv equipment are always in good working conditions.
• Ensure compliance to ISO (QMS, EMS & OHS ) standards and statutory requirements.
• Maintain housekeeping.

Academic and Job Experience:

• Bachelor degree from a reputable institution in Engineering, Computer Science.
• Minimum of 4 experience in CCTV operations or maintenance in a Hotel industry

Skills and Competencies:

• Attention to details : Must be able to see and remember the specific details of incidents.
• Report writing
• Listening skills
• Good communication skills
• Ability to maintain CCTV equipment is an added advantage.

Employee Development & Management

• Train and provide development opportunities for staff.  Ensure annual goals are complete and communicated.  Ensure Global Performance Management System is up to date and regular feedback is provided to staff members.
• Monitor and evaluate team members, and adjust training where needed.
• Attract, retain and develop high potential talent.
• Model and promote the Corporation’s Code of Business Ethics and Values.
• Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations.  Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.  Maintain all timekeeping, overtime and vacation records and schedules.
• Act as a team role model and change-agent.  Positively lead and influence team members to partner together to achieve individual and business goals.
• Coordinate team efforts, create and manage a regional strategy and team operating plan.

Operations

• Directly supervises employees in a Site.  Monitors work, alters schedules to meet unforeseen conditions, controls load factors and flow of work to ensure maximum use of available capacity and effective use of labor, tools and equipment. 
• Design and implement operations improvement strategies for safety, cost, quality, training, inventory, and services.
• Analyze and draw information for daily operational needs and improvement for the team.  Provide prompt problem solving for key issues.
• Responsible for key operational measures within the business unit (service, quality, productivity, cost, safety).
• Supervises the daily work schedules of warehouse employees involved in performing a combination of: shipping, receiving, loading and unloading trucks, stacking, picking, packing and palletizing finished products.
• Determines space requirements for storage and schedules delivery and distribution of products, parts, and accessories to achieve distribution objectives and meet customer requirements. Prepares and analyzes inventory reports to identify slow-moving and/or surplus stock. 
• Cultivates and reinforces appropriate group values, norms, and behaviors. Identifies and analyzes problems, plans, tasks, and solutions. 
• Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals. 
• Maintain quality control processes to ensure products/services meet quality standards; lead implementation of process improvements.  Drive improvement strategies in all key metric areas; manage production flow, staffing schedule and resources to budget and plan.
• Ensure best practices and standard operating procedures are being followed by conducting frequent business audits.
• Lead 5S activities, housekeeping, and recycling programs.  Lead the efforts to create a safety conscious environment; be actively involved in safety initiatives.  Lead monthly safety meetings and daily safety huddles.
• Collaborate with other functional areas to resolve problems and develop improved manufacturing processes.  Make efforts to reduce manufacturing waste and process complexity.
• As a lead of quality assurance, he or she will be accountable to deliver the site’s business goal by meeting quality and operational metrics (KPI’s) like CCR (Customer Complaint Rate) ,COPQ (Cost of Poor Quality), Scrap%,DPM (Defect per Millions),TTC (Time to Close).
• Design and prepare End to End Quality Plan (E2E QP) based on different Retail Brands requirements by doing product and process risk assessment with product development,production,supply chain team and ensure a flawless execution.
• For any customer complaint or internal non-conformance, lead the RCA (Root Cause Analysis) and CAP (Corrective Action Plans) by following different scientific QC tools (Why Analysis, A3 and PDCA, Fish-bone /Cause Effect ) based on the severity of the case and ensure the process are calibrated based on the findings.
• Management Representative for all Technical, Quality (Supplier Qualification Program) and Compliance Audit and key accountable to ensure all required processes are in place.
• Responsible for Internal Lab and Third Party Lab activities,RSL and Chemical Compliance, Lab accreditation.
• SOP and OPL (One Point Lesson) preparation , upgradation and implementation by arranging necessary training programs.
• Carry out internal audits for the Integrated Management System and facilitate the Management Review Meeting for the same.
• Preparing a weekly/monthly QA department report for management review
• Management Representative of the Company for the Integrated Management System and other Technical Certification and Audits including TQP, Mellow Colour (For Instrument part), GRS Audit and Brand Protection.

•       Memiliki pengetahuan mesin CNC

•       Memiliki leadership

•       Memahami alur produksi

•       Mampu menyusun rencana kerja

•       Memahami P.D.C.A

•       Mampu mengoprasikan Ms Office + Power Poin

•       Dapat berkomunikasi berbahasa Inggris menjadi nilai plus

• Take charge the entire front office operations in the absence of Front Office Manager and Asst. Front Office Manager.
• Supervises and leads the front office functions. Personally takes charge of the guest relations team.
• Develops high quality of positive relationships with all guests, peers, team members, business partners and potential clients.
• Champion for hotel online and offline reputation.
• Take ownership of guest voice though TrustYou platform. Reply to guest feedback across all platforms and channels appropriately and in timely manner. Investigate guest comments when necessary.
• Ensure the integrity of online ratings such as TripAdvisor.
• Analyze guest feedback and identify areas of improvement. Communicate with concerned department heads and drive action plans.
• Utilize all guest feedback platforms to analyze trends, eliminate issues and prevent problems.
• Review industry trends for new and innovative product and service opportunities.
• Lead the quality meeting.
• Champion for the hotel brand standards. Work with all department heads to ensure that all areas are compliant and yearly audits are passed successfully.
• Internally audit the hotel periodically.
• Champion for employee recognition program to drive further guest engagement.
• Champion for ‘Sparkle’ program. Encourages other departments to participate in delivering elevated guest experiences.
• Conduct regular meetings with associate to check on their service sequences, product knowledge and other relevant information.
• Obtain feedback from guest and employees then propose on strategies to improve the guest experience.
• Control monthly guest gratuities cost.
• Monitor the entire VIP experience.
• Responsible to oversee pre arrival and post departure queries.
• Ensure that Evalpack procedures are well implemented and respected. Ensures that invoicing and cash operations procedures are respected.                                                                                                                                                                                                                                              
• Ensures employees are representative of the brand. Grooming is in accordance to standard.
• Spot check on guest room randomly and make a report to ensure rooms are free of defect and fully functional.
• Maintain a constant, visible physical presence in public areas especially during peak periods.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Monitor and check room allocation for VIPs, elite members and repeaters.
• Welcome and bid farewell VIPs.
• Relieving Duty Manager shift when needed.
• Monitor the inventory of office supplies of business center and guest relations.
• Monitor and maintain consistent sequence of services.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Able to assist front desk operations when required.
• Ensures the whole team is up to date with the sales priorities for the day, room inventory, business forecast.
• Ensures that the team is perfectly aware of all the offers available in the hotel and promotes them to the guests.
• Familiar with the hotel's environment and competing hotel.
• Ensures that the loyalty program is promoted and endorsed positively to drive enrollment.
• Enforces hotel policies when required.
• Spot checks on team members’ product knowledge and document any areas of improvement.     
• To spot check the executive lounge periodically and engage with the guest during peak periods.  
• Drives upsell and cross sell initiatives.
• Ensure that loyalty program retro claim is followed up promptly and do not exceed 1%.
• Ensures that hotel premises and equipment are always well presented and that they remain in good condition.
• Maximize revenues and effectively control cost.
• Ensure the lobby area is always compliant to the brand standards.
• Adhere to all operating standard procedures, hotel policies and brand standards.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Kami mencari Business Manager (Team Leader) yang berpengalaman untuk memimpin dan mengawasi pekerjaan karyawan di perusahaan kami. Tugas utama adalah bertanggung jawab untuk memastikan efisiensi operasi bisnis serta menetapkan tujuan strategis kedepannya. Selain itu juga harus memiliki kompetensi memberikan bimbingan untuk peningkatan kinerja, dengan cara yang menggabungkan visi dan budaya perusahaan. Tujuannya adalah untuk memastikan profitabilitas kegiatan perusahaan kami untuk mendorong pembangunan berkelanjutan dan kesuksesan jangka panjang.

Tanggungjawab Kerja:

• Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target
• Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan
• Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.
• Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas
• Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman min 2 tahun di Micro Finance sebagai Manager (Lembaga Keuangan Sistem Grameen diutamakan)
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di seluruh wilayah Daha Utara (Hulu Sungai Tengah)

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*