• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Melakukan proses penginputan data aplikasi debitur hingga proses pencairan
• Melakukan proses penerimaan angsuran debitur
• Bertugas sebagai custumor service dicabang

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

• Menjalin relasi dengan dealer untuk mendapatkan aplikasi kredit
• Menjalankan proses survey dan analisa kelayakan konsumen
• Mencapai target penjualan yang ditentukan perusahaan

• Melakukan penagihan kepada para konsumen sesuai wilayah tagihannya agar penerimaan angsuran konsumen dapat dilakukan secara cepat dan tepat.
• Melaksanakan Kebijakan Collection yang telah ditentukan oleh perusahaan.
• Melakukan tugas umum dari Collection di Perusahaan Pembiayaan

• Membantu Store Manager untuk mengawasi situasi dan kondisi toko secara menyeluruh sesuai SOP
• Berkoordinasi dengan Store Manager/Assistant Store Manager dalam pembuatan jadwal shift kerja, produk dan layanan memenuhi standar
• Memastikan cashier menginput semua transaksi dengan benar sehingga sales dan pencatatan dapat balance.
• Berkoordinasi dengan Store Manager/Assistant Store Manager untuk mengendalikan biaya-biaya operasional
• Melakukan pengecekan inventory
• Melakukan briefing, check list dan segala upaya untuk memastikan semua staff frontliner memahami tentang product knowledge, best selle rdan informasi promosi lainnya terkait dengan penjualan makanan dan minuman
• Memastikan tim untuk melakukan up selling, kontak dengan tamu, dan memberikan pelayanan baik
• Berkoordinasi dengan Store Manager/Assistant Store Manager untuk menyiapkan laporan & analisa penjualan harian, mingguan & bulanan dan melakukan review kinerja untuk staff
• Melakukan training refreshment ke semua karyawan terkait dengan operasional baik untuk karyawan baru/exisiting.
• Memastikan semua staff menjalankan customer service excellent

1. Untuk melakukan proses pemesanan ulang pada kelompok pemasok Anda, dan kemudian menginterpretasikan laporan ini dan melakukan pemesanan pembelian.
2. Untuk memastikan bahwa produk dibeli, dengan jumlah dan kualitas yang dibutuhkan, dan pada waktu yang tepat, untuk memastikan manfaat biaya yang optimal bagi perusahaan. Ini berarti Anda harus mengetahui dan memahami setiap detail tentang sistem pemesanan ulang komputer.
3. Melacak pesanan dan memastikan pengiriman tepat waktu
4. Melakukan riset pasar untuk mengidentifikasi tren harga
5. Mengevaluasi penawaran dari vendor dan menegosiasikan harga yang lebih baik
6. Mempersiapkan analisis biaya

•       Memiliki pengetahuan mesin CNC

•       Memiliki leadership

•       Memahami alur produksi

•       Mampu menyusun rencana kerja

•       Memahami P.D.C.A

•       Mampu mengoprasikan Ms Office + Power Poin

•       Dapat berkomunikasi berbahasa Inggris menjadi nilai plus

• Train and provide development opportunities for staff.  Ensure annual goals are complete and communicated.  Ensure Global Performance Management System is up to date and regular feedback is provided to staff members.
• Monitor and evaluate team members, and adjust training where needed.
• Attract, retain and develop high potential talent.
• Model and promote the Corporation’s Code of Business Ethics and Values.
• Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations.  Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.  Maintain all timekeeping, overtime and vacation records and schedules.
• Act as a team role model and change-agent.  Positively lead and influence team members to partner together to achieve individual and business goals.
• Coordinate team efforts, create and manage a regional strategy and team operating plan.
• Directly supervises employees in a Site.  Monitors work, alters schedules to meet unforeseen conditions, controls load factors and flow of work to ensure maximum use of available capacity and effective use of labor, tools and equipment. 
• Design and implement operations improvement strategies for safety, cost, quality, training, inventory, and services.
• Analyze and draw information for daily operational needs and improvement for the team.  Provide prompt problem solving for key issues.
• Responsible for key operational measures within business unit (service, quality, productivity, cost, safety).
• Supervises the daily work schedules of warehouse employees involved in performing a combination of: shipping, receiving, loading and unloading trucks, stacking, picking, packing and palletizing finished products. Determines space requirements for storage and schedules delivery and distribution of products, parts, and accessories to achieve distribution objectives and meet customer requirements. Prepares and analyzes inventory reports to identify slow-moving and/or surplus stock. 
• Cultivates and reinforces appropriate group values, norms, and behaviors. Identifies and analyzes problems, plans, tasks, and solutions. 
• Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals. 
• Maintain quality control processes to ensure products/services meet quality standards; lead implementation of process improvements.  Drive improvement strategies in all key metric areas; manage production flow, staffing schedule and resources to budget and plan.
• Ensure best practices and standard operating procedures are being followed by conducting frequent business audits.
• Lead 5S activities, housekeeping, and recycling programs.  Lead the efforts to create a safety conscious environment; be actively involved in safety initiatives.  Lead monthly safety meetings and daily safety huddles.
• Collaborate with other functional areas to resolve problems and develop improved manufacturing processes.  Make efforts to reduce manufacturing waste and process complexity.

MidPlaza Holding is looking for a highly motivated and dynamic Finance Management Trainee to join our Corporate Office team. This program is designed for recent graduates with a passion for finance, providing hands-on experience and exposure to various financial functions within the organization. The Finance Management Trainee will participate in training programs and work closely with experienced finance professionals to develop their skills and knowledge in financial management, analysis, and reporting. This is an excellent opportunity to kickstart your career in finance with a reputable company.

Responsibilities:

• Assist in daily financial operations.
• Support the financial reporting process by gathering data and preparing reports.
• Participate in budgeting and forecasting activities.
• Conduct financial analysis to support decision-making processes.
• Collaborate with various departments to gain a comprehensive understanding of business operations.
• Engage in training sessions and development programs to enhance financial skills and knowledge.

• Bachelor’s Degree, from Accounting, Finance, Business, or Economics from reputable universities.
• Minimum GPA: 3.0
• Fresh graduate or maximum of 2 years work experience
• Strong verbal, written, and presentation in English skill
• Proficient in Microsoft Office, especially Microsoft Excel
• Leadership experiences in campus or student organizations
• Growth mindset, resilience and ability to adapt
• Numerical and analytical thinking
• Willing to be placed in any of the MidPlaza’s Business Unit

• Private Health Insurance
• Training & Development

Turner & Townsend is seeking an experienced accountant to help run the finance function for Indonesia which contributes significantly to our South-East Asia region that covers Indonesia, Singapore, Malaysia, Philippines and Vietnam.

• Manage end-to-end financial accounting for Indonesia which includes performing month-end accounting closing, including but not limited to journal adjustments, bank reconciliations, intercompany reconciliations, balance sheet reconciliation schedules, revenue recognition reports.
• Preparation and submission of monthly management accounts (P&L and Balance Sheet) and related schedules as a part of Group reporting. Presentation of results and providing clarifications to the Country/Regional business Leaders, as and when needed.
• Review vendor invoices and expenses processed by our offshore services team, and ensuring accounting is accurate and acceptable. Initiate vendor payments through internet banking.
• Review client invoices and credit notes with attention to values, timeliness of collections, associated costs in earning the revenue, potential accruals and deferrals of income.
• Responsible for filing sales tax returns (GST/SST/VAT/WHT). Working closely with the tax advisors to finalize tax computations and filing necessary tax returns.
• Interact with External Auditors for interim and annual audit – provide information and schedules for audit, drive efficiencies from the finance service provider and external auditors, and provide explanations to ensure smooth and timely audits.
• Assist with preparation of annual budgets, expense utilization run rates, submission of monthly P&L forecasts, timesheet and payroll cost monitoring.
• Preparation of cash flow statements on weekly basis, align with business teams and credit control team to execute related strategies from senior management.
• To become the finance systems’ champion and a finance subject matter expert to our business teams in SEA. Perform any other finance tasks as assigned from time to time by the Senior Manager.

Qualifications & experience

• Pendidikan D3/S1 Teknik Mesin/T industri/T elektro.
• Memiliki pengalaman minimal 2 tahun di Industri / Workshop sebagai Supervisor/Koordinator.
• Memiliki pengalaman meng-handle mesin Thermoforming, printed Cup.
• Mampu menggunakan AutoCAD dan Microsoft Office.
• Sudah memiliki Sertifikat Vaksin Covid-19 dan sudah Booster.
• Penempatan di kawasan Industri MM2100, Cibitung, Bekasi.

Tasks & responsibilities

• Mengkoordinasikan pekerjaan dengan bagian yang terkait.
• Melakukan perawatan terhadap mesin - mesin dan sarana di pabrik yang menjadi tanggung jawabnya.
• Briefing dengan tim kerja bagian Packaging Cup.
• Berpengalaman dengan Mesin Thermoforming, Cup Making dan Cup Printing.
• Memeriksa report yang dibuat oleh karyawan.
• Mengontrol pekerjaan karyawan di lapangan.
• Berkoordinasi dengan bagian Engineering mengenai jadwal maintenance yang sudah dibuat.
• Menginformasikan mengenai jadwal maintenance yang sudah disepakati pada seluruh staff.
• Mengontrol dan memastikan efisiensi dan pemakaian material produksi

Benefits

• Opportunity to become Permanent based Employee
• BPJS & Health Insurance, Catering
• THR, Bonus allowance

Some of your duties will include:

•      To maintain aircraft integrity and performance, rigorous maintenance protocols are overseen, ensuring the fleet's readiness and safety.

•      To ensure all technical systems meet operational and safety standards as defined by aviation authorities and airport regulations.

•      To engage with suppliers, aviation authorities, and internal teams, ensuring alignment of maintenance practices with industry advancements and standards.

•      Ensure aircraft maintenance operations are streamlined, minimizing aircraft downtime and ensuring timely readiness for flight schedules.

•      Determine manpower, parts, and equipment needed for maintenance tasks and ensure they're effectively utilized to meet production targets.

•      Collaborate with operations to align maintenance schedules with flight operations, ensuring minimal disruption.

•      Stay updated with the latest advancements in aviation maintenance technology, ensuring the fleet benefits from cutting-edge diagnostics and repair methods.

•      Employ advanced diagnostic methods and technologies to identify and address aircraft issues efficiently.

•      Ensure that all technical manuals, safety protocols, and procedures are not only updated but also adhered to. This includes reviewing and updating manuals as aircraft technology evolves.

•      Lead maintenance-related projects, such as fleet upgrades, aircraft overhauls, or integration of new technology systems.

•      Engage with manufacturers, suppliers, aviation authorities, and other stakeholders in projects related to fleet acquisition, system upgrades, or other major maintenance initiatives.

Before embarking on any project

 Some of your duties will include:

•     To ensure the highest standards of safety and quality, comprehensive aviation safety protocols are spearheaded and aligned with industry benchmarks.

•     To oversight of potential risks, incident investigations, and policy developments.

•     To enhance the aviation safety environment consistently, collaborative efforts with stakeholders are employed, leveraging advanced technologies and data-driven strategies for the benefit of passengers, crew, and the broader aviation community. Able to manage competency development in its work Unit.

•     Monitor and manage daily airport operations to ensure smooth functionality.

•     Conduct maintenance checks on aircraft, ensuring use of up-to-date tools and adherence to global aviation standards.

•     Manage and update aviation software to maintain efficiency and safety.

•     Inspect ground equipment and communication devices for safety and functionality.

•     Update and enforce adherence to technical manuals and safety protocols.

•     Initiate aviation projects with safety and quality at the forefront, including risk assessments.

•     Communicate regularly with stakeholders about safety and quality updates.

•     Allocate necessary resources to projects to uphold safety and quality standards.

•     Perform audits on projects, identifying and addressing safety or quality concerns.

•     Complete safety and quality checks before finalizing projects and document learnings.

•     Enforce airport safety regulations and procedures.

•     To Ensure that Airport safety operations running in accordance with laws and regulations.

•     To carry out operational activities in accordance with Regulations and Operational Documents (AM, ASP and SMS Manual).

•     Conduct regular safety inspections and audits of airport facilities and operations.

•     To Ensure the operations activities according to Level of Service Regulatory standards.

•     Create and implement safety management system programs, Occupational Safety & Health Management System (SMK3) and risk management.

•     Able to handle hazard identification, risk assessment and mitigation.

Some of your duties will include:

•      To maintain aircraft integrity and performance, rigorous maintenance protocols are overseen, ensuring the fleet's readiness and safety.

•      To ensure all technical systems meet operational and safety standards as defined by aviation authorities and airport regulations.

•      To engage with suppliers, aviation authorities, and internal teams, ensuring alignment of maintenance practices with industry advancements and standards.

•      Ensure aircraft maintenance operations are streamlined, minimizing aircraft downtime and ensuring timely readiness for flight schedules.

•      Determine manpower, parts, and equipment needed for maintenance tasks and ensure they're effectively utilized to meet production targets.

•      Collaborate with operations to align maintenance schedules with flight operations, ensuring minimal disruption.

•      Stay updated with the latest advancements in aviation maintenance technology, ensuring the fleet benefits from cutting-edge diagnostics and repair methods.

•      Employ advanced diagnostic methods and technologies to identify and address aircraft issues efficiently.

•      Ensure that all technical manuals, safety protocols, and procedures are not only updated but also adhered to. This includes reviewing and updating manuals as aircraft technology evolves.

•      Lead maintenance-related projects, such as fleet upgrades, aircraft overhauls, or integration of new technology systems.

•      Engage with manufacturers, suppliers, aviation authorities, and other stakeholders in projects related to fleet acquisition, system upgrades, or other major maintenance initiatives.

•      Before embarking on any project, conduct thorough risk assessments, considering safety, quality, budget, and timelines. Implement measures to mitigate identified risks.

•      Determine budgetary requirements for projects, ensuring efficient allocation of resources while aiming for optimal results.

Some of your duties will include:

·        Rapidly respond to aircraft emergencies, including fires, crashes, and hazardous material incidents.

·        Operate and drive emergency vehicles to the scene of an incident.

·        Perform firefighting operations, including extinguishing fires and rescuing trapped individuals.

·        Provide medical aid and first response services to injured persons until advanced medical personnel arrive.

·        Conduct regular inspections of aircraft to identify and mitigate potential safety hazards.

·        Perform routine checks and maintenance on ARFF vehicles and firefighting equipment to ensure operational readiness.

·        Ensure adherence to aviation safety regulations and industry standards.

·        Maintain accurate records of incidents, training, equipment maintenance, and other relevant activities.

·        Able to explain knowledge of fire pumps, fire extinguishing tactics and techniques, knowledge of the main duties and functions of aviation accident rescue and firefighting personnel (PKP-PK).

·        Able to explain, implement and analyze emergency service and aviation safety regulations related to airports.

·        Able to develop and evaluate emergency suspension procedure.

·        To carry out vehicle maintenance, supporting equipment and operational support ARFF.

·        Can explain and operate the main vehicle PKP-PK type foam tender type I, Il, Ul, IV, V, V, Vl, RIV, fire fighting boat, supporting vehicles and supporting equipment.

·        Able to operate watchroom equipment (radio communication equipment).

·        Able to explain the knowledge of human factors for PKP-PK (human factors for ARFF) personnel.

·        Involves managing a team of ARFF personnel, ensuring compliance with safety regulations, conducting training, and maintaining equipment. 

Some of your duties will include:

·        Supervise and train team members, ensuring adherence to airport protocols and procedures.

·        Foster a positive work environment that encourages teamwork and effective communication.

·        Monitor and coordinate airport activities, including passenger flow, baggage handling, and security procedures.

·        Implement and enforce airport safety regulations and emergency response plans.

·        Liaise with other airport departments (security, customs, ground services) to ensure seamless operations.

·        Serve as the primary point of contact during incidents, providing clear instructions and updates.

·        Identify and address operational challenges promptly and effectively.

·        Conduct investigations into incidents, gathering information to recommend improvements.

·        Understand the procedures and operation of PKP-PK main vehicles and supporting equipment.

·        Responsible for the readiness of operating vehicles and equipment and their members. 

Kualifikasi :

• Pendidikan Minimal D III Akuntansi
• Usia Maksimum 40 tahun
• Pengalaman Finance minimal 5 tahun
• Pernah bekerja di perusahaan manufacturing ( Prefer Otomotif)

Jobdesc:

- Analisa laporan Laba Rugi, Neraca dan arus kas.

- Cek dan koreksi AR AP

- Cek dan koreksi pph ppn bulanan

- Buat koreksi fiskal ketika buat SPT tahunan.

- Berpengalaman membuat Business Plan

- Berpengalaman buat laporan Simodis

- Berpengalaman buat laporan BI ULN dan LLD

We are seeking a highly skilled and detail-oriented Senior Finance Operations Specialist to join our finance team. This role is essential in ensuring the accuracy, efficiency, and integrity of financial operations and processes. The ideal candidate has a strong background in finance, accounting, and operations, with an analytical mindset and the ability to manage complex financial data. As a Sr. Finance Ops Specialist, you will be responsible for:

• Responsible for daily reconciliation settlement and disbursement transactions and ensure that all transaction have been accurately recorded and processed.
• Promptly and comprehensively responds to follow-ups and special cases/concerns
• Collaborate with finance team for day-to-day tasks and end of day reporting
• Performing monthly reconciliation management fee from Investment Managers.
• Ensure management fee have been accurately recorded in internal system.
• Communicate effectively with internal team, partners, and others to gather information and resolve cases.
• Maintaining accurate and up-to-date documentation of reconciliation processes and procedures.
• Support to other departments as needed
• Support direct Supervisor/Head Division/Team/Committee in terms of the work to its ad-hoc/project based

• Bachelor’s Degree in Accounting, Accounting Information, Financial Management or Economics
• Experience within funds industry knowledge, the financial trading and financial instruments, especially mutual funds and bonds.
• Understand the mutual fund prospectus and fund fact sheet.
• Experience with daily calculation and reporting of the Net Asset Value (NAV) process
• Knowledge of corporate governance frameworks, securities regulations, and compliance standards.
• Maintain up-to-date knowledge of financial products, markets, and trends
• Maintain good relationships with partners, internal teams, and other entities
• Proficiency in Microsoft Office Excel and get used to reconcile big data
• Excellent analytical and problem-solving skills
• Attention to detail
• Ability to work independently and prioritize tasks effectively

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Broaden your knowledge in financial investment

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or what we call 3DNAs became the foundation and set the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Life at Ajaib

As a Fintech company, the Finance department is essential for a healthy financial flow. We manage and handle any financial-related activity on behalf of the company to ensure the effectiveness of business running with minimal disruption!

Description

We are looking for Finance Associates who will assist in managing daily accounting tasks, including managing journal entries, account reconciliations, and data administration in the team.

Responsibilities

• Assist the finance team in various tasks such as journal entries, account reconciliations, and financial statement preparation.
• Analyze and interpret financial data to identify trends and provide recommendations for business improvement.
• Assist with financial audits and compliance requirements.
• Help with the development and implementation of financial policies and procedures.
• Assist with tax compliance and reporting.
• Collaborate with cross-functional teams to streamline processes and improve efficiency.

• Bachelor's degree in Finance, Accounting, or a related field.
• 2-4 years of experience in finance or accounting, with a strong preference for those coming from investment or crypto companies.
• Strong data analysis and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Enthusiastic about financial technology and eager to learn and grow within the company.

Join us as we make magic happen to increase Indonesia’s financial inclusion!

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

The Staff, Finance Operations will serve as a finance business partner to our Indonesia business team, overseeing the end-to-end business operation process. This role includes handling loan disbursements, managing repayments, processing withdrawals, conducting reconciliations, and managing escrow accounts. This position is essential to maintaining accurate financial records, ensuring compliance, and supporting the overall operational flow of financial transactions.

What you will do:

Loan Disbursement & Repayment Management

• Support the loan disbursement process by verifying accuracy and ensuring compliance with internal policies.
• Monitor repayment schedules, track payment statuses, and follow up on overdue payments.
  

Transaction Processing & Reconciliation

• Process withdrawal requests promptly and accurately.
• Perform regular reconciliations of financial transactions, identifying and correcting discrepancies.
• Oversee escrow management with attention to proper documentation and regulatory compliance.

Reporting & Audit Support

• Prepare, maintain, and update financial reports related to operations, ensuring data accuracy.
• Assist with audits by gathering and organizing necessary documentation and information.

Ad-hoc Support

• Contribute to special projects and perform additional tasks to support team
• objectives and process improvements.

• Bachelor’s degree in Finance, Accounting, or a related field.
• 1-2 years in finance operations or a similar role, preferably within a financial services or fintech environment.
• Proficiency in Microsoft Excel and experience with accounting software.
• Strong understanding of financial processes, regulatory compliance, and loan management.
• Proficient in English.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Tanggung Jawab:

-      Mengelola keuangan & akuntansi Perusahaan

-      Membuat laporan bulanan & tahunan

-      Bekerja sama dengan baik dengan anggota tim lainnya

-      Tanggung jawab terkait keuangan dan administrasi lainnya, bilamana dibutuhkan

• Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
• Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
• Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
• Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
• Train team members on customer service best practices and company policies maintain high-quality service standards.
• Oversee the development and implementation of service policies, keeping both staff and customers informed.
• Maintain accurate documentation of customer service activities and compile performance reports.
• Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.