This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

• Mencari Nabasah Baru
• Mengelola Nasabah
• Menganalisa calon Nasabah

Memberikan pelayanan terkait dengan proses registrasi, pembayaran dan pemberian informasi kepada pasien, keluarga dan pengunjung untuk memastikan bahwa kualitas pelayanan yang diterima oleh pasien, keluarga dan pengunjung kosisten sesuai dengan standar yang diberlakukan oleh Rumah Sakit.

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues 

• Check that all Front Office employees report to work punctually and are well groomed before each of their shift 

• Conduct daily briefings and ensure that all pertinent information is well received by team members 

• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions 

• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to 

• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible 

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates 

• Liaise with Finance Department to ensure that credit procedures are properly carried out 

• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue 

• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling 

• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards 

• Handle all guest correspondences and ensure prompt follow-ups 

• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times 

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Assist with daily accounting tasks such as accounts payable/receivable, invoicing, and expense tracking
• Support the preparation and analysis of financial reports, including balance sheets, income statements, and cash flow statements
• Collaborate with team members to ensure accurate and timely processing of financial transactions
• Maintain organized and up-to-date financial records in compliance with company policies and procedures
• Assist in reconciling bank statements and other financial discrepancies
• Provide administrative support as needed, including filing, data entry, and correspondence with vendors and clients
• Contribute to special projects and initiatives as assigned by management.

• Only for Indonesian Citizen
• Minimum of 1 year experience in the same position, prior experience in Accounting or Finance (particularly in a 5-star luxury resort/hotel) is an advantage
• Strong mathematical aptitude and attention to detail
• Proficiency in Microsoft Office applications, particularly Excel
• Excellent communication and interpersonal skills
• Ability to work effectively both independently and as part of a team
• Bachelor's Degree in Accounting from a reputable university

• Build and maintain relationship with corporates for purposes of student internship and alumni/graduates’ employment as well as career preparation events.
• Assist student/alumni in gaining job and update the graduates’ employment status .
• Organize alumni tracer study, update the alumni database and conduct alumni engagement program.

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly and effectively.

Responsibilities

• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events

• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays

• Positive Working
• Great Environment
• Supportive Team Work

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and worldwide.
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Area: Jakarta

1. Menyusun proposal penjualan sesuai kebutuhan klien;
2. Menghasilkan penjualan dari klien baru dan yang sudah ada untuk mencapai target penjualan;
3. Memberikan produk dan layanan berkualitas untuk menjamin kepuasan klien;
4. Membangun dan memelihara hubungan baik dengan seluruh pemangku kepentingan;
5. Menyediakan pekerjaan administrasi dan administrasi penjualan; dan
6. Mengambil inisiatif untuk meningkatkan proses penjualan dengan pemangku kepentingan terkait.

• Menyiapkan pertemuan mingguan Proyek
• Memproses, memvalidasi, membantu, usulan-usulan yang masuk untuk Proyek
• Mengkoordinir pertemuan-pertemuan kecil dengan setiap pimpinan proyek untuk proyek yang sudah disetujui
• Mengingatkan pimpinan proyek yang tidak aktif untuk aktif kembali
• Pengorganisir, memelihara, mengupdate booth Proyek
• Melakukan analisa dan identifikasi potensi penghematan terhadap biaya spare part kebutuhan produksi
• Memeriksa memvalidasi penghematan yang telah diterima
• Melakukan promosi atau sosialisasi Proyek
• Membuat laporan mingguan termasuk catatan pertemuan untuk setiap status Proyek
• Memastikan bahwa insentif untuk penghematan yang sudah terealisasi akan dibayar tepat waktu
• Mengkoordinasikan program penghematan perusahaan dengan melakukan rapat bersama tim proyek serta melakukan update dari ppemimpin proyek
• Melakukan komunikasi secara efektif program penghematan biaya dengan melakukan update secara reguler pada papan informasi, kampanye komunikasi, dll.
• Memimpin sistem ide yang berhubungan dengan program penghematan biaya atau sejenisnya
• Melakukan tugas-tugas yang berhubungan dengan pekerjaan lainnya yang diberikan oleh atasan.
• 2-3 hari per minggu akan bekerja di area administrasi untuk lebih dekat dengan pimpinan proyek
• Alokasi waktu kerja untuk program penghematan biaya 80%, untuk LEAN/TPM 20% /
• Laporan garis putus ke Finance direktur sebagai chairman program cost saving

1. Melakukan Sosialisasi, Identifikasi wawancara calon Nasabah.
2. Melakukan uji kelayakan calon Nasabah.
3. Melakukan persiapan pembiayaan.
4. Melaksanakan pertemuan kelompok mingguan.

• Monthly reconciliation of merchant sales data and brand sales data for merchant incentive or merchant/ brand subsidies
• Communicating with merchant/ brand in order to match reconciliation data
• Monitoring incoming merchant invoices until payment by finance department for merchant incentive
• Request invoice to Finance Dept and monitoring payment for merchant/brand subsidies
• Internal circulation for Agreements or Commitment Letters
• Documentation, filling, and distribution of agreements or commitment letters

About The Role

As a Front Office Expertise at Awan Hills, you will oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes, and providing exceptional guest service. Setup the standard of Front Office. Lead the front office team, handle guest concerns, and collaborate with other departments to enhance the guest experience. Your role will be crucial in maintaining service excellence and team performance.

Job Responsibilities

• Responsibility and setup the Front Office SOP for the whole operation team in the Front Office and guarantee to be implemented accordingly
• Supervise and manage the front office team to ensure efficient daily operations
• Oversee check-in, check-out, and guest inquiries, ensuring a smooth and pleasant experience
• Train, mentor, and evaluate front office staff performance
• Handle guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless communication and service delivery
• Prepare reports and ensure compliance with company policies and standards
• Shift handover properly within the Front Office team and Hotel team
• Direct report to Operation Manager as a daily basis related to the Operation Team in Awan Hills Property and other project.

• Minimum of 2 years of experience in a supervisory role in a 3-star or local hotel’s front office or in the same hotel style is a plus
• Having experience for the Pre Opening Property was the additional plus point
• Willing to work on office hours from Monday to Friday from 9AM - 6PM and standby for the hybrid meeting
• Willing to be placed in any AMODA’s Property location
• Strong leadership, communication, and problem-solving skills
• Ability to manage a team, work under pressure and efficient time, and multitask efficiently

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues 

• Check that all Front Office employees report to work punctually and are well groomed before each of their shift 

• Conduct daily briefings and ensure that all pertinent information is well received by team members 

• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions 

• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to 

• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible 

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates 

• Liaise with Finance Department to ensure that credit procedures are properly carried out 

• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue 

• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling 

• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards 

• Handle all guest correspondences and ensure prompt follow-ups 

• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times 

• Constantly monitor team members’ appearance, attitude and degree of professionalism 

• Prepare detailed induction programs for new employees 

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business 

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service  

• Prepare payroll and gratuity reports  

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication  

1. Sosialisasi kepada ibu-ibu di pedesaan mengenai program pembiayaan usaha dari Bank BTPN Syariah

2. Mengajak ibu-ibu untuk bergabung menjadi nasabah Bank BTPN Syariah sehingga mereka dapat meningkatkan kesejahteraan dan taraf hidup ekonomi keluarga

3. Membentuk kelompok sentra produktif yang terdiri dari Ibu-Ibu golongan ekonomi menengah kebawah

4. Memberikan pinjaman modal usaha nasabah

5. Melakukan pembinaan dan pelatihan kepada para Nasabah agar usaha/bisnis mereka berjalan dengan baik

6. Membina hubungan baik dengan para nasabah

7. Melakukan penarikan angsuran dari nasabah dengan mengadakan pertemuan setiap dua minggu sekali

Front Office Manager
First impressions are everything! As a Front Office Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activitiy

What you will be doing:

• Develop, conduct maintain all  training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

• Work closely with the Hotel Manager / General Manager in establishing and monitoring policies and guidelines in operation.

We are looking for a dedicated and professional Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. As a crucial part of our hospitality team, you will oversee daily front office operations, train and motivate staff, and provide support to the Front Office Manager.

Responsibilities:

• Controling FDA & GRO staff
• Coordinate with other departments for complaints, guests requests and room arrangements.
• Responsible to ensure Daily Operation ran well and smooth at all area
• Able to perform well under pressure, open minded person.
• Having passion to serve, sociable, and open minded.

• Educational and Professional Qualification (Min Diploma In Hospitality Industry)
• Relevant working experiences.
• Understand and knowledgable of Front Office and Hotel Operations
• Honest, responsible, hardworker and willing to help
• Excellent English Communication

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to support our front office operations. In this role, you will play a crucial part in ensuring the smooth and efficient functioning of the reception area, assisting in managing the front desk team, and providing excellent service to our guests.

Responsibilities:

• Assist the Front Office Manager in overseeing daily front desk operations.
• Ensure that guests receive a warm and friendly welcome upon arrival.
• Handle guest inquiries, complaints, and requests in a professional and timely manner.
• Coordinate and manage reservations, check-ins, and check-outs efficiently.
• Train and mentor front desk staff to maintain high standards of customer service.
• Monitor front desk activities and ensure compliance with company policies.
• Assist in managing the front office budget and inventory of supplies.
• Collaborate with other departments to enhance the guest experience.
• Perform other related duties as assigned by the Front Office Manager.

• Proven work experience as a Front Office Manager minimum for 1 year
• Diploma/ Bachelor’s degree in hospitality management or relevant field
• Proficiency in English (oral and written)
• Solid knowledge of OPERA Hotel System
• Excellent communication and people skills
• Willing to be placed in Karawang

Melakukan Survey dan Menganalisa Calon Nasabah agar mendapatkan kredit Motor

• Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
• Assist the FOM with the design and implementation of new procedures, when necessary
• Maintain vigilance regarding possible fraud, theft and potential security risks
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensure the ALL Accor loyalty programme is promoted to guests.

Melakukan penagihan kepada nasabah melalui telpon

Melakukan penagihan kepada nasabah melalui telpon

MENAWARKAN PRODUK LOB FINATRA UNTUK USAHA MIKRO

• Maintain good relationship with SME offline merchant who using Merchant Apps.
• Responsible for sales target in their area
• Provide training Merchant Apps to store staff
• Ensure placement POP material promotion in store
• Do promotion socialization program to store staff

Uraian Tanggung Jawab: 

1.Pemeriksaan yang dilakukan adalah Visit Lapangan. 

2.Membuat Laporan Harian kepada atasan. 

3.Melakukan kunjungan kepada konsumen yang telah ditentukan oleh atasan. 

4.Memastikan ketentuan perusahaan telah dijalankan oleh Cabang. 

Persyaratan/Kualifikasi lainnya : 

- Pria, Pendidikan min S1 

- Fresh Graduate/memiliki pengalaman audit min 1 tahun 

- Mampu mengoperasikan Ms.Excel 

- Bersedia perjalanan dinas apabila diperlukan 

- Memiliki motor yang digunakan untuk pribadi dan SIM C 

- Memiliki kemampuan untuk bisa menganalisis serta menemukan kejanggalan atau ketidaksesuaian suatu proses kerja dengan ketentuan perusahaan 

- Memiliki kemampuan untuk menggali informasi dengan baik