1. Menerima, memprioritaskan dan menyelesaikan permintaan bantuan IT
2. Membeli hardware IT, software dan hal-hal lain yang berhubungan dengan hal tersebut.
3. Instalasi, perawatan dan penyediaan dukungan harian baik untuk hardware & software Windows, peralatan termasuk printer, scanner, hard-drives external, dll
4. Korespondensi dengan penyedia jasa eksternal termasuk Internet Service Provider, penyedia jasa Email, hardware, dan software supplier, dll
5. Mengatur penawaran harga barang dan tanda terima dengan supplier untuk kebutuhan yang berhubungan dengan IT
6. Menyediakan data / informasi yang dibutuhkan untuk pembuatan laporan department regular
7. Maintain dan perawatan jaringan LAN
8. Archive data
9. Maintain dan perawatan computer
10. Maintenance LAN dan Koneksi Internet
11. Maintenance hardware
12. Maintenance database dan file
13. Help Desk
14. Inventory

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

1. Coordinating Functional teams
2. Prepare detailed workplan, and track progress
3. Monitor project progress and facilitate workshops, business alignment, update to management, issue resolution
4. Develop Implementation Roadmap
5. Support Change Management activities
6. Ensure the company's business processes run well with the SAP system

DESKRIPSI PEKERJAAN

• Pengetahuan mendalam dalam proses bisnis IT;
• Pengetahuan mendalam dalam konsep IT Network dan Security serta teknologi terbaru;
• Memiliki kemampuan teknis dalam perencanaan konfigurasi jaringan/keamanan infomasi, Analisa jaringan/keamanan infomasi serta pengelolaan operasional jaringan/keamanan infomasi;
• Menguasai berbagai kemampuan teknis dalam beberapa produk seperti cisco, Huawei, juniper, palo alto, fortigate, serta produk lainnya;
• Memiliki kemampuan teknis terkait perencanaan serta pengelolaan roadmap IT yang terkait dengan jaringan dan keamaman informasi;
• Mampu memahami script coding aplikasi dan teknik dasar dalam database;
• Mampu memahami proses vulnerability assessment dan penetration testing;
• Berpikir konseptual dan sistematis yang kuat;
• Kemampuan bekerja sama.

• Mempersiapkan dan menyortir dokumen sebelum datanya dimasukkan ke dalam komputer.
• Memasukkan data ke dalam database milik perusahaan.
• Memeriksa dan memastikan keakuratan data yang sudah dimasukkan ke dalam database.
• Menyelesaikan perbedaan informasi dan data yang tidak lengkap.
• Membuat data cadangan yang menjadi bagian dari rencana kontingensi.
• Menanggapi permintaan informasi dari anggota yang berwenang.
• Menguji sistem database baru dan pembaruan dari perangkat lunak.
• Mengelola dokumen dan catatan dengan baik.
• Menyiapkan laporan yang relevan sesuai dengan kebutuhan.
• Menerima dan memproses invoice untuk pembayaran dan memperbarui rincian invoice.
• Mengidentifikasi dan mengoreksi kesalahan saat memasukkan data menggunakan metode kontrol kualitas yang sesuai.

JOB SUMMARY:

Reporting to Finance Business Partner Manager, the Finance Analyst will work together with the Indonesia and ASEAN Finance Team and Asia Shared Service Centre (SSC) to support Indonesia business by managing the day-to-day finance operations, delivering insightful timely analysis and other financial planning needs.

The Finance Analyst also assists in budgeting, forecasting and 3YP process working with both events & finance teams to ensure data is captured accurately.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Compliance in accordance with Group policy, guidelines and timeline (closing deadline, due date of submission, etc)
2. Provide financial support and advice to business 
3. Identify and timely report risks and opportunities for the business
4. Assist in the preparation of forecasts, budgets and other reporting and analysis
5. Assist in local statutory compliance matters such as corporate secretarial, audit, and taxation.
6. Ad hoc queries / requests from various stakeholders.
7. Reviewing Event & Business Performance
8. Other matters related to financial business

Job Scope:

We are seeking a dynamic and results-driven Analyst to join our growth team in driving and enhancing the performance of our products through innovative push marketing and platform marketing strategies. The role will be responsible for managing, analyzing and executing key marketing programs including front and back margin programs for general trade and platform marketing strategies such as vouchers and benefit settings for our Mitras through our app

Responsibilities:

• Push Marketing:
  Design, execute, and optimize front and back margin marketing programs tailored for general trade partners to improve sales and profitability. This includes managing financial incentives and strategic partnerships to drive product demand which includes gimmicks, giveaways, performance incentives for Mitras and end users (farmers).

• Platform Marketing:
  Assess the effectiveness of our platform marketing initiatives. Ensure these programs drive customer acquisition and retention which includes analysis and management of the growth accounting, customer segmentation and prioritization, and hypothesis testing.

• Marketing Program Mix:
  Assess and improve our marketing strategy mix that effectively balance push and platform marketing to support overall business objectives. This includes designing campaigns that optimize product sell-through and inventory movement.

• Cross-Functional Collaboration:
  Work closely with sales, operations, and product teams to align marketing programs with broader business objectives, ensuring that initiatives are executed seamlessly across departments. Ultimately crafting product development and sales programs that support the overall growth of the business including its execution on the ground together with related teams

• Data-Driven Analytics:
  Use data analytics to assess the effectiveness of marketing programs, identify areas for improvement, and adjust strategies as necessary.

• Manage, organize, and control activities related to daily inventory management across LDC palm oil assets, including inbound/outbound and production planning to ensure smooth execution of commercial strategy.
• Provide meaningful insights by collecting and analyze data related to operations, including inventory levels, asset utilization, production performance and cost breakdown.
• Identify patterns, trends and areas for improvement based on data analysis to identify opportunities for optimization.
• Prepare regular reports, dashboards, and presentations to communicate insights and recommendations to management.
• Utilize data modeling techniques and advanced Excel skills to create models, charts and simulations that effectively communicate complex data sets into a simple story.
• Apply profit-minded mindset into all analysis and decision-making by evaluating commercial opportunities and identifying cost impact that contribute overall business profitability.
• Conduct and lead various meetings, including industrial and commercial teams to align objectives and processes.

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s assets and capabilities to create a flywheel effect of innovations resulting in cross-sectoral digital solutions that will further empower Indonesia’s vastly growing digital economy. 

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

As a B2B Partnership & Account Manager (IT Product Solution), you will be instrumental in fostering relationships with key partners and clients to promote our IT product solutions. Your role will be key in identifying opportunities, managing accounts effectively, and ensuring successful delivery of technology solutions that meet client needs.

What you will do but not limited to: 

• Identify and target potential B2B clients to present our IT product solutions and services. 

• Develop strategic partnership frameworks and lead negotiations to secure optimal agreements. 

• Conduct needs assessments to create tailored solutions for partners and clients. 

• Manage the end-to-end account lifecycle, ensuring a seamless experience for partners.

• Collaborate with technical teams to deliver high-quality product solutions and support. 

• Monitor account performance, generate reports, and provide actionable insights to management.

• Stay updated with technological advancements and market trends to advise clients effectively. 

• Bachelor's degree in Information Technology, Business Administration, or related fields. 

• Minimum 5-7 years of experience in B2B Partnership Management, Account Management, or IT product sales. 

• In-depth knowledge of IT product solutions and related services. 

• Proven ability to build and maintain business relationships with various stakeholders. 

• Exceptional negotiation, presentation, and communication skills.

• Strong analytical skills with a focus on driving results through data-driven decision making. 

• Experience in project management and working collaboratively with diverse teams.

• Self-motivated with a proactive mindset and the ability to work both independently and as part of a team.

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities
• Anniversary Leave

●     Melihat dan menganalisis perkembangan tren keuangan di pasar saat ini.

●     Melakukan penelitian serta analisis laporan keuangan perusahaan baik di masa lalu maupun saat ini.

●     Mengumpulkan data dan informasi perusahaan secara keseluruhan untuk dilaporkan kepada manager.

●     Menganalisa proses keuangan bisnis yang lebih baik, seperti perubahan anggaran hingga peningkatan modal.

●     Mengoptimalkan rencana komersial jangka panjang dengan berkonsultasi bersama tim manajemen terkait.

●     Mengembangkan inisiatif dan kebijakan demi peningkatan pertumbuhan keuangan perusahaan.

●      Melihat dan menganalisis perkembangan tren keuangan di pasar saat ini.

●      Melakukan penelitian serta analisis laporan keuangan perusahaan baik di masa lalu maupun saat ini.

●      Mengumpulkan data dan informasi perusahaan secara keseluruhan untuk dilaporkan kepada manager.

●      Menganalisa proses keuangan bisnis yang lebih baik, seperti perubahan anggaran hingga peningkatan modal.

●      Mengoptimalkan rencana komersial jangka panjang dengan berkonsultasi bersama tim manajemen terkait.

●      Mengembangkan inisiatif dan kebijakan demi peningkatan pertumbuhan keuangan perusahaan.

Role Overview

As a Level 1 Security Operations Center (SOC) Analyst, you will play a crucial role in monitoring and managing security events to safeguard the organisation’s digital assets. Using tools like Microsoft Sentinel, you will triage alerts, investigate incidents, and escalate issues as necessary. This position offers an excellent opportunity to build a career in cybersecurity by gaining hands-on experience in a dynamic and collaborative environment.

Key Responsibilities

• Monitoring and Analysis:
• Continuously monitor Microsoft Sentinel for security alerts and potential threats.
• Analyse and prioritise security events to determine their legitimacy and severity.
• Incident Investigation and Escalation:
• Investigate alerts for signs of unauthorised access, malware activity, or phishing attempts.
• Escalate confirmed security incidents to Level 2 Analysts or the Incident Response team.
• Security Operations:
• Perform initial response actions such as disabling user accounts, blocking IPs, or containing suspicious activities under supervision.
• Log and document all events, analysis, and actions taken during the investigation process.
• Collaboration and Training:
• Work closely with internal teams to resolve security issues promptly.
• Stay updated on Microsoft Sentinel features, threat intelligence, and cybersecurity best practices.

Key Requirements

• Technical Knowledge:
• Hands-on experience or familiarity with Microsoft Sentinel and Azure security tools.
• Basic understanding of networking concepts (TCP/IP, DNS, VPNs).
• Knowledge of cybersecurity principles and common threat types.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Clear written and verbal communication skills.
• Ability to manage tasks effectively in a fast-paced environment.
• Experience:
• 0–2 years of experience in a cybersecurity or IT support role.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Security, or a related field (or equivalent experience).
• Certifications such as CompTIA Security+ or Microsoft Certified: Security Operations Analyst Associate (preferred).
• Familiarity with KQL (Kusto Query Language) for advanced queries in Microsoft Sentinel is an advantage.

Work Arrangement & Travel Requirements

• This is a remote role; however, a hybrid work arrangement may be introduced in the future if needed.
• The role may require occasional travel to the HQ in Singapore, as required or up to once every half year.
• Travel will follow Singapore’s per-diem travel arrangements to cover expenses.

Other Information

• This role requires strong organisational skills and the ability to manage multiple tasks simultaneously.
• Being on standby or working on a rotation basis may be required to ensure uninterrupted service delivery.

What We Offer

• Competitive salary and benefits package.
• Access to advanced training in Microsoft Sentinel and Azure security tools.
• A collaborative and supportive work environment.
• Opportunities for career growth in cybersecurity.

aCloud is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Key Responsibilities:

1. Server and Wi-Fi Management:

• Oversee all aspects related to server Wi-Fi and liaise with service providers to ensure optimal performance.

1. IT Resource Management:

• Create and maintain records for IT arrangements, including laptops, internal systems (Wi-Fi, CCTV, printers), and any studio room setups in future offices.

1. Onboarding Support:

• Prepare and install applications on laptops for new joiners and ensure mobile devices are set up.

1. PBX Management:

• Manage PBX systems and monitor associated costs.

1. Employee Offboarding:

• Assist with checking laptops for resigning employees and arrange necessary forms.

1. Collaboration with Third Parties:

• Work with vendors for internet services, printers, CCTV, and telecommunication needs, including:
• Internet problem resolution.
• Requesting XL phone numbers.
• Ordering laptops and managing equipment repairs.
• Overseeing live streaming bandwidth and ensuring service continuity.

1. Vendor Supervision:

• Supervise vendor performance regarding Wi-Fi connections or related to the technical issue

1. Licensing Management:

• Manage software licenses , including:
• Shutterstock
• Microsoft (various accounts)
• Adobe (4 accounts)
• Emplifi/Social Baker
• SimilarWeb
• Supermetrics
• Sprout Social
• Envato
• Domain and Hosting (Anymindgroup.co.id and others)

1. Troubleshooting and Support:

• Check conference rooms and printers for issues, including connectivity problems and supplies 
• Assist team members with scanning and printing installation and errors

10. Provide Technical Assistance:

• Resolve hardware and software concerns across various platforms, including Windows, macOS, and mobile devices.

Requirements Analysis & Elicitation – Preparing Business requirements document.

Responsible to identify and define detailed functional specifications based on the business requirements document or user stories.

Analyse and propose the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.

Convey functional and non-functional requirements to System Analysts to ensure clear and complete understanding of requirements.

Work closely with Technology to ensure proposed solution aligns with requirements.

Monitor and manage risks /issues related to requirements and scope-creep.

Assist in translating business requirements into test scenarios.

Experience in Business Analysis. 5-8 years

Experience in Corporate Payments/Transaction monitoring

KYC / CDD / Account opening procedures.

Pricing and Billing

Experience in analysis and implementation – identifying operational and technological impact, to ensure alignment between solution and business requirements.

Understanding of Technology but no need to have coding experience.

Candidates should be proficient in

1. Corporate Banking

2. Knowledge of scams and their modus operandi

3. Payment Fraud

4. Internet Banking

5. Regulatory and compliance around online payments

Personal Qualities:

Articulate well. Clarity in analyzing and writing business requirements.

Not an order taker, able to push back complex build needs and offer alternate solutions.

A great team player. Collaborate and communicate well with the other BAs.

Strong analytical and problem-solving skills.

Strong presentation and meeting skills

Proactive and has initiative to thrive in a fast-paced environment to deliver and meet deadlines

Highly resourceful and self-motivated

• manS1 TEKNIK INFORMATIKA/SISTEM INFORMASI
• MEMILIKI PENGALAMAN 1 TAHUN SEBAGAI CYBER SECURITY & NETWORKING
• MEMAHAMI JARINGAN KOMPUTER (ROUTERS)
• MEMILIKI PENGETAHUAN TERKAIT IT SECURITY
• MEMILIKI PENGETAHUAN TERKAIT INFRA & NETWORKING

What You'll Do

• Creating report for all digital marketing campaign : Influencer marketing, and paid media buying.
• Research, perform benchmarking, analyze data, and help make recommendations.
• Work closely with Digital Marketing team to gather data and information due to creating the analysis
• Monitoring market trends so that can bring some recommendation for the report
• Understand the campaign and the client very well in order to prepare the appropriate report
• Maintain the deadline for the report generation
• Produce data visualization with a strong storytelling element.
• Develop a market insight / market trend due to help the Digital Marketing team for supporting data while on pitch

Deskripsi Pekerjaan:

1. Memastikan kelancaran jaringan internet
2. Memastikan implementasi sistem software berjalan sesuai dengan SOP
3. Memastikan troubleshooting

We are looking for IT Staff who will ;

·      Assisting in troubleshoot employee’s laptop or other IT’s assets issue both hardware and software for all Staff including all Ships.

·      To assist preparing new/replacement laptop or other IT requirements for the office for all for all Staff including all Ships

·      Managing existing IT’s company assets.

o  Install, configure, and maintain computer systems, software, printers, and other peripherals (NAS, CCTV and Network devices)

o  Monitor and maintain antivirus and endpoint protection systems.

o  Maintain Microsoft Outlook for company emails

·      To assist in monitoring Crewing Management System.

·      To assist in company’s promotional items.             

o  Create graphics, layouts, and branding materials for internal or external use.

o  Collaborate with other departments to design user-friendly interfaces or presentations.

·      As a runner for IT’s purchasing / maintenance matter.

Deskripsi Pekerjaan:

• Memberikan dukungan teknis & edukasi ke karyawan internal di semua departemen dalam penyelesaian masalah hardware dan software.
• Melakukan instalasi & konfigurasi perangkat baru seperti komputer, server, router, access point, serta perangkat lainnya sesuai dengan prosedur dan peraturan perusahaan.
• Melakukan langkah-langkah perlindungan sistem dan pencegahan ancaman keamanan dari virus maupun malware, serta memastikan kegiatan back-up data dilakukan secara berkala.
• Melakukan proses dokumentasi rutin terkait kegiatan perbaikan yang sudah dilakukan untuk proses pelaporan dan pertanggungjawaban ke pihak Manajemen perusahaan.

• Developing IT governance, risk, and compliance frameworks into policies and standards that can be implemented within the company’s IT environment
• Ensuring IT governance, risk, and compliance can be socialized and applied in the company’s IT operations
• Regularly monitoring and assessing the implementation of IT governance, risk, and compliance within the company and providing reports to management
• Collaborating with other IT departments to detail policies and SOPs for IT operations
• Working specifically with the IT Network & Security Department to develop IT security concepts and their implementation to maintain data security
• Developing internal company processes to achieve IT governance, risk, and compliance certification and overseeing surveillance processes after certification is obtained
• Proactively providing suggestions and input to improve governance, risk, and compliance processes to support more efficient business operations
• Ensuring application testing processes are completed before implementation

1. Menjamin seluruh teknologi yang terkait dengan pelayanan berfungsi secara optimal mengacu kepada standard dan kualitas yang ditetapkan.

2. Menjaga aktifitas infrastruktur Contact Center berjalan dengan baik.

3. Melakukan monitoring, koordinasi, dan evaluasi pengendalian teknis terhadap infrastruktur Contact Center .

4. Memastikan infrastruktur Contact Center dalam kondisi terbaik untuk menghasilkan pelayanan sesuai standar.

5. Melaksanakan program maintenance terhadap infrastruktur Contact Center sesuai dengan jadwal yang telah ditetapkan.

6. Melakukan backup dan restore data.

• Support the development of agreed scorecards across sales teams and sourcing regions markets to track performance KPI
• Support the development of KPI and establish scorecard metrics
• Support the design and development of sales reports for key stakeholders summarizing the data and key trends.
• Provide support to the General Manager & Sales Teams for market data, customer data analysis, commercial partnership (analyze Sales Forecast, AOP, market share data), new program ROI analysis
• Design Ad-Hoc reports based on available data / Metrics to support sales initiatives.
• Assist and Support the Develop of systems and processes to collect, analyze and interpret sales data, leveraging existing data sources and tools. (e.g. Finance Cube, BI Tool, Qlik Sense)
• Understand the tools and support the analysis to establish and reconcile gaps and errors
• Support the identification of reporting and analysis problems and work with relevant organizations, systems owners and management to resolve. (e.g. Finance, IT)
• Contribute to the continuous improvement of reporting processes for the sales organization
• Provide support for Sales Target formulation and review. In charge of the Sales Target Achievement measurement process ( SIP ) and manage the relevant enquiry.
• Support ad hoc projects on reviewing, understanding the systems, providing input to improvement the systems so that more detail analysis at program level can be done for Sales Teams

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. 

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.