• Menghubungi customer, Menjual dan menawarkan produk perusahaan kepada customer dengan target yang sudah ditentukan oleh perusahan
• Menelepon dan verifikasi data ke customer
• Membuat laporan pemesanan customer dengan lengkap

• Memberikan Informasi yang dibutuhkan konsumen mengenai layanan via telepon.
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via telepon.
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen via telepon.
• Melayani konsumen dengan cepat.
• Sopan dan ramah dalam berinteraksi dengan konsumen.
• Mengikuti proses dan standar kerja yang berlaku
• Mendokumentasikan interaksi dengan konsumen.

• Memberikan Informasi yang dibutuhkan konsumen mengenai layanan via telepon.
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via telepon.
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen via telepon.
• Melayani konsumen dengan cepat.
• Sopan dan ramah dalam berinteraksi dengan konsumen.
• Mengikuti proses dan standar kerja yang berlaku
• Mendokumentasikan interaksi dengan konsumen.

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

Koperasi Jasa Karyawan Telkom Satelit Membuka Lowongan Pekerjaan!

Kami sedang mencari kandidat untuk posisi berikut:

Staff Solution

Kualifikasi:

• Laki - Laki Usia Maksimal 25 Tahun
• Pendidikan minimal S1 Jurusan Teknik Telekomunikasi, Teknik Informatika, dan Teknik Komputer
• Pengalaman kerja minimal 1 tahun atau "Fresh Graduate" dipersilahkan
• Berpenampilan menarik dan berkomunikasi dengan baik
• Dapat bekerja secara tim maupun individu
• Dapat bekerja dibawah tekanan
• Memiliki kemampuan teknis dan analisa yang cukup memadai
• Dapat bekerja menggunakan laptop dengan kemampuan di perangkat lunak seperti MS Office, MS Ecxel, MS Powerpoint, dan Visio

Deskripsi Pekerjaan:

• Memberikan alternatif solusi atas kebutuhan dari Pelanggan atau Calon Pelanggan.
• Membuat dokumen teknis terkait solusi yang ditawarakan kepada Pelanggan atau Calon Pelanggan baik yang direct dan non direct.
• Membuat perhitungan harga penawaran.
• Membuat dokumen internal terkait kelayakan suatu proyek.
• Memberikan alternatif solusi baru yang belum menjadi produk perusahaan.
• Melakukan koordinasi baik di internal dan eksternal perusahaan dalam memberikan alternatif solusi

Benefit:

• Lembur
• BPJS Kesehatan, BPJS Ketenagakerjaan dan Asuransi Jiwa
• Tunjangan Hari Raya
• Bonus

Cara Melamar: Kirim CV dan surat lamaran Anda ke email [email protected] atau tautan pendaftaran dengan subjek "[Staff Solution] - [Nama Anda]" paling lambat tanggal 30 November 2024.

Employee Development & Management

• Train and provide development opportunities for staff.  Ensure annual goals are complete and communicated.  Ensure Global Performance Management System is up to date and regular feedback is provided to staff members.
• Monitor and evaluate team members, and adjust training where needed.
• Attract, retain and develop high potential talent.
• Model and promote the Corporation’s Code of Business Ethics and Values.
• Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations.  Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.  Maintain all timekeeping, overtime and vacation records and schedules.
• Act as a team role model and change-agent.  Positively lead and influence team members to partner together to achieve individual and business goals.
• Coordinate team efforts, create and manage a regional strategy and team operating plan.

Operations

• Directly supervises employees in a Site.  Monitors work, alters schedules to meet unforeseen conditions, controls load factors and flow of work to ensure maximum use of available capacity and effective use of labor, tools and equipment. 
• Design and implement operations improvement strategies for safety, cost, quality, training, inventory, and services.
• Analyze and draw information for daily operational needs and improvement for the team.  Provide prompt problem solving for key issues.
• Responsible for key operational measures within the business unit (service, quality, productivity, cost, safety).
• Supervises the daily work schedules of warehouse employees involved in performing a combination of: shipping, receiving, loading and unloading trucks, stacking, picking, packing and palletizing finished products.
• Determines space requirements for storage and schedules delivery and distribution of products, parts, and accessories to achieve distribution objectives and meet customer requirements. Prepares and analyzes inventory reports to identify slow-moving and/or surplus stock. 
• Cultivates and reinforces appropriate group values, norms, and behaviors. Identifies and analyzes problems, plans, tasks, and solutions. 
• Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals. 
• Maintain quality control processes to ensure products/services meet quality standards; lead implementation of process improvements.  Drive improvement strategies in all key metric areas; manage production flow, staffing schedule and resources to budget and plan.
• Ensure best practices and standard operating procedures are being followed by conducting frequent business audits.
• Lead 5S activities, housekeeping, and recycling programs.  Lead the efforts to create a safety conscious environment; be actively involved in safety initiatives.  Lead monthly safety meetings and daily safety huddles.
• Collaborate with other functional areas to resolve problems and develop improved manufacturing processes.  Make efforts to reduce manufacturing waste and process complexity.
• As a lead of quality assurance, he or she will be accountable to deliver the site’s business goal by meeting quality and operational metrics (KPI’s) like CCR (Customer Complaint Rate) ,COPQ (Cost of Poor Quality), Scrap%,DPM (Defect per Millions),TTC (Time to Close).
• Design and prepare End to End Quality Plan (E2E QP) based on different Retail Brands requirements by doing product and process risk assessment with product development,production,supply chain team and ensure a flawless execution.
• For any customer complaint or internal non-conformance, lead the RCA (Root Cause Analysis) and CAP (Corrective Action Plans) by following different scientific QC tools (Why Analysis, A3 and PDCA, Fish-bone /Cause Effect ) based on the severity of the case and ensure the process are calibrated based on the findings.
• Management Representative for all Technical, Quality (Supplier Qualification Program) and Compliance Audit and key accountable to ensure all required processes are in place.
• Responsible for Internal Lab and Third Party Lab activities,RSL and Chemical Compliance, Lab accreditation.
• SOP and OPL (One Point Lesson) preparation , upgradation and implementation by arranging necessary training programs.
• Carry out internal audits for the Integrated Management System and facilitate the Management Review Meeting for the same.
• Preparing a weekly/monthly QA department report for management review
• Management Representative of the Company for the Integrated Management System and other Technical Certification and Audits including TQP, Mellow Colour (For Instrument part), GRS Audit and Brand Protection.

What will you do?

• Responsible to manage Daily Gas Delivery Control including consolidation report
• Responsible to develop and manage LNG ship unloading schedule, weekly, monthly and quarterly gas delivery forecast.
• Calculate overall gas balance in LNG Terminal & Regas
• Coordinate with CCPP and Smelter on gas delivery validation and planning.
• Prepare weekly, monthly summary reports
• Work closely with Maintenance Planner for both scheduled and unscheduled activities that impact to gas delivery.
• Responsible to ensure continues improvement within Operation group
• The duties and responsibilities listed above are representative of the nature and level of work assigned and not necessarily all-inclusive.

• Design and implement customized CCTV systems based on client requirements.
• Install, configure, and maintain CCTV cameras and related equipment.
• Conduct site surveys, assessments to determine optimal camera placement.
• Support and involve in proof of concept or demo during tender presales stage and project implementation stage, if required.
• Integrate CCTV systems with other security systems, such as access control and alarm system and Building Management System.
• Provide technical support and troubleshooting for clients' CCTV systems.
• Perform regular check partner and discuss about system maintenance and upgrades to ensure optimal performance.
• Document system designs, configurations, and maintenance records.
• Train clients/ partners on the operation and maintenance of their CCTV systems.
• Stay up-to-date with the latest advancements in CCTV technology.
• Collaborate with Partner engineers and technicians on projects as needed.
• Ensure compliance with industry standards and regulations.
• Provide excellent customer service and maintain positive client relationships.
• Responsible for the detailed system design, solution completeness and support in implementation of medium to large scale IT/ Engineering projects with high complexity and within budget to comply to specifications and meet customer’s requirements.
• Support and involve in proof of concept or demo during tender presales stage and project implementation stage, if required.

• Train and provide development opportunities for staff.  Ensure annual goals are complete and communicated.  Ensure Global Performance Management System is up to date and regular feedback is provided to staff members.
• Monitor and evaluate team members, and adjust training where needed.
• Attract, retain and develop high potential talent.
• Model and promote the Corporation’s Code of Business Ethics and Values.
• Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations.  Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.  Maintain all timekeeping, overtime and vacation records and schedules.
• Act as a team role model and change-agent.  Positively lead and influence team members to partner together to achieve individual and business goals.
• Coordinate team efforts, create and manage a regional strategy and team operating plan.
• Directly supervises employees in a Site.  Monitors work, alters schedules to meet unforeseen conditions, controls load factors and flow of work to ensure maximum use of available capacity and effective use of labor, tools and equipment. 
• Design and implement operations improvement strategies for safety, cost, quality, training, inventory, and services.
• Analyze and draw information for daily operational needs and improvement for the team.  Provide prompt problem solving for key issues.
• Responsible for key operational measures within business unit (service, quality, productivity, cost, safety).
• Supervises the daily work schedules of warehouse employees involved in performing a combination of: shipping, receiving, loading and unloading trucks, stacking, picking, packing and palletizing finished products. Determines space requirements for storage and schedules delivery and distribution of products, parts, and accessories to achieve distribution objectives and meet customer requirements. Prepares and analyzes inventory reports to identify slow-moving and/or surplus stock. 
• Cultivates and reinforces appropriate group values, norms, and behaviors. Identifies and analyzes problems, plans, tasks, and solutions. 
• Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals. 
• Maintain quality control processes to ensure products/services meet quality standards; lead implementation of process improvements.  Drive improvement strategies in all key metric areas; manage production flow, staffing schedule and resources to budget and plan.
• Ensure best practices and standard operating procedures are being followed by conducting frequent business audits.
• Lead 5S activities, housekeeping, and recycling programs.  Lead the efforts to create a safety conscious environment; be actively involved in safety initiatives.  Lead monthly safety meetings and daily safety huddles.
• Collaborate with other functional areas to resolve problems and develop improved manufacturing processes.  Make efforts to reduce manufacturing waste and process complexity.

Qualifications & experience

• Pendidikan D3/S1 Teknik Mesin/T industri/T elektro.
• Memiliki pengalaman minimal 2 tahun di Industri / Workshop sebagai Supervisor/Koordinator.
• Memiliki pengalaman meng-handle mesin Thermoforming, printed Cup.
• Mampu menggunakan AutoCAD dan Microsoft Office.
• Sudah memiliki Sertifikat Vaksin Covid-19 dan sudah Booster.
• Penempatan di kawasan Industri MM2100, Cibitung, Bekasi.

Tasks & responsibilities

• Mengkoordinasikan pekerjaan dengan bagian yang terkait.
• Melakukan perawatan terhadap mesin - mesin dan sarana di pabrik yang menjadi tanggung jawabnya.
• Briefing dengan tim kerja bagian Packaging Cup.
• Berpengalaman dengan Mesin Thermoforming, Cup Making dan Cup Printing.
• Memeriksa report yang dibuat oleh karyawan.
• Mengontrol pekerjaan karyawan di lapangan.
• Berkoordinasi dengan bagian Engineering mengenai jadwal maintenance yang sudah dibuat.
• Menginformasikan mengenai jadwal maintenance yang sudah disepakati pada seluruh staff.
• Mengontrol dan memastikan efisiensi dan pemakaian material produksi

Benefits

• Opportunity to become Permanent based Employee
• BPJS & Health Insurance, Catering
• THR, Bonus allowance

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

Some of your duties will include:

·        Responsible for directing, coordinating, and supervising the work of a contracted security group including the management of all security administrative affairs at the respective sites allocated and will be responsible for the investigation of alleged or suspected offences and threats to company property, operations, and personnel.

·        Direct the activities of contracted security staff in order to protect company property and personnel.

·        Plan, coordinate and monitor the progress of security activities.

·        Conduct investigations on incidents that occur on the property, in conjunction with law enforcement officials when necessary and keep supervisors apprised of findings.

·        Supervise security officers in controlling vehicles entering and exiting the property, patrolling areas, controlling traffic on company roads, investigations, searches, monitoring security systems and responding to alarms.

·        Provide advice and guidance on security matters to company personnel and residents.

·        Review security related documents to provide advice on and interpretation of matters contained therein.

·        Carry out investigations by inspecting locations of alleged or suspected illegal activity.

·        Conduct surveillance and searches on suspected persons or activities in order to gather information and evidence.

·        Interview, research and interrogate suspects and witnesses in investigations in order to verify facts, and gather as much information as possible.

·        Prepare suspect and witness statements.

·        Prepare reports on completed and on-going investigations.

·        Prepare loss prevention and security reports for management and make recommendations for further actions or processes.

·        Participate in legal proceedings by serving legal documents, preparing evidence and presenting testimony in courts of law.

·        Collect, preserve and document all evidence and specimens relating to an investigation to be used in legal or other proceedings.

·        Conduct security presentations for Company personnel, Government representatives and contracted security agency employees.

·        Acts as coordination point in emergency situations by staying apprised of emergency response systems, monitoring emergency activities and responding as outlined in company procedure, keeping supervisors apprised of situation with regular updates.

·        Instructs security officers as to the appropriate response to incidents or unusual events.

·        Store, issue and account for company equipment issued to security personnel and supporting Law Enforcement Agencies and submit a monthly report to the Senior Supervisor Security

·        Keep abreast of and ensure compliance with Indonesian Laws and Regulations regarding security matters as well as company policy.

·        Responsible for neatness and maintenance of Security office, Guard posts and the immediate area surrounding these buildings in the respective area of responsibility.

·        Responsible to report all defects, damage, excessive overgrowth or any other issues that might influence effective security operations.

Manage the Guard tour system in respective area and submit batons to the designated monitoring station every day for downloading of information

OPERATOR MESIN PRODUKSI DAN OPERATOR PACKING MESIN PRODUKSI

Some of your duties will include:

·        Overseeing the daily operations and management of airport facilities.

·        Carry out the activities in work area in accordance with and relevant to the management implemented by the Company.

·        Able to solve problems related to problems related to the Airport’s image.

·        Ensure that airport operations comply with federal, state, and local regulations, including those set by the Federal Aviation Administration (FAA) and Transportation Security Administration (TSA).

·        Coordinate with maintenance teams to address any issues and ensure a safe and clean environment.

·        Liaise with airlines, government agencies, and other stakeholders to ensure smooth operations and resolve any operational issues.

·        Prepare and present reports on operational performance, incidents, and other relevant metrics to senior management. Analyze data to identify areas for improvement.

Some of your duties will include:

·        Capable of operating information systems equipment;

·        Able to maintain and repair information systems equipment;

·        Analyze if any disturbances/damages in information system equipment;

·        Able to plan/design the installation or change of information system equipment and evaluate the performance of information system equipment.

·        Perform regular inspections and preventive maintenance on electronic systems and equipment.

·        Diagnose and troubleshoot faults in electronic systems, including communication, security, and navigation systems.

·        Execute repairs and replacements as necessary to ensure systems are operational.

·        Airport electronics personnel with building automation system and fire alarm system competencies at the skilled level.

·        Install and configure new electronic systems and equipment in accordance with airport standards and requirements.

·        Provide technical support and guidance to other airport personnel regarding the use and maintenance of electronic systems.

·        Respond promptly to service requests and emergencies related to electronic systems.

·        Capable to operate, maintain and repair building automation system equipment and fire alarm system;

·        Airport electronics personnel with building automation system and fire alarm system competencies at the expert level.

·        Able to analyze disturbances/damages and make steps to repair building automation system and fire alarm system equipment.

·        Able to plan/design the installation or change of building automation system and fire alarm system. And evaluate the performance of building automation system and fire alarm system equipment.

·        Able to operate public address system equipment, building amenities, and check-in system;

·        Able to maintain and repair minor damage to public address system equipment, building amenities, and check-in system.

Some of your duties will include:

·        Capable to operate and maintain traction and equipment.

·        Repair traction and equipment and to analyze disturbances/damages and make steps to repair of it.

·        Able to plan/design the installation or change of traction equipment systems; and evaluate the performance of traction and equipment.

·        Ensure the safe, efficient, and reliable operation of mechanical systems and equipment at the airport.

·        Maintain and repair a range of mechanical systems, including but not limited to air conditioning, heating, ventilation, baggage handling systems, and various other airport machinery

·        Perform routine maintenance, inspections, and repairs on mechanical systems and equipment, including HVAC systems, baggage handling systems, escalators, elevators, and other machinery.

·        Diagnose and resolve mechanical issues promptly to minimize operational disruptions. This includes analyzing malfunction reports and performing corrective actions.

·        Ensure all maintenance activities comply with relevant safety regulations, industry standards, and airport-specific protocols. Maintain records of maintenance activities and repairs

·        Monitor and manage inventory levels of spare parts and tools. Place orders for parts and supplies as needed, ensuring that inventory is stocked and organized

·        Assist in the evaluation and implementation of system upgrades and improvements to enhance performance and reliability.

·        Able to operate and maintain water and pump system equipment.

·        Able to plan/design the installation or change of water and pump system equipment

Some of your duties will include:

·        Manage and operate generator set equipment and Automatic Change Over Switch (ACOS);

·        Maintain generator set equipment and automatic change over switch (ACOS);

·        Repair generator equipment and automatic change over switch (ACOS);

·        Analyze the damages and make steps to repair generator set equipment and automatic change over switch (ACOS);

·        Able to plan/design generator and automatic change over switch (ACOS) equipment;

·        Evaluate the work/equipment system of generator set and automatic change over switc (ACOS).

·        Operate, maintain and able to repair generator set synchronization equipment.

·        Analyze the damages and make steps to repair generator synchronization equipment;

·        Operate uninterruptible power supply (UPS) and renewable energy (solar power generator);

·        Repair minor damage to uninterruptible power supply (UPS) and renewable energy (solar power plants).

·        Oversee the installation and commissioning of new electrical systems and equipment.

·        Maintain accurate records of maintenance activities, repairs, and system upgrades.

·        Prepare and submit regular reports on electrical system performance and maintenance issues.

Some of your duties will include:

·        Understand the airport operations.

·        Understand about the civil aviation safety regulations Section 139 regarding Aerodromes and the Standard Manual Part 139.

·        Understand the guidelines on the maintenance of airside and land-side infrastructure;

·        Understand the technical specifications, materials and methods of carrying out air-side and land-side infrastructure.

·        Understand airport pavement construction and the completeness of markings, signs, and signs of air and land side facilities.

·        Able to identify damage and plan/design repairs to airside and land-side facilities

·        Monitor and oversee the maintenance and repair of airport buildings, runways, taxiways, and other infrastructure.

·        Coordinate with maintenance staff and contractors to ensure timely and efficient completion of repair and maintenance tasks.

·        Conduct regular inspections of facilities to identify and address potential issues before they impact operations.

·        Ensure all facilities comply with local, state, and federal regulations, including health and safety standards.

·        Implement and monitor safety protocols to minimize risks and enhance operational safety.

·        Maintain up-to-date records of inspections, maintenance activities, and compliance certifications.

·        Collaborate with airport operations teams to address facility-related issues that may impact airport operations

Some of your duties will include:

·        Rapidly respond to aircraft emergencies, including fires, crashes, and hazardous material incidents.

·        Operate and drive emergency vehicles to the scene of an incident.

·        Perform firefighting operations, including extinguishing fires and rescuing trapped individuals.

·        Provide medical aid and first response services to injured persons until advanced medical personnel arrive.

·        Conduct regular inspections of aircraft to identify and mitigate potential safety hazards.

·        Perform routine checks and maintenance on ARFF vehicles and firefighting equipment to ensure operational readiness.

·        Ensure adherence to aviation safety regulations and industry standards.

·        Maintain accurate records of incidents, training, equipment maintenance, and other relevant activities.

·        Able to explain knowledge of fire pumps, fire extinguishing tactics and techniques, knowledge of the main duties and functions of aviation accident rescue and firefighting personnel (PKP-PK).

·        Able to explain, implement and analyze emergency service and aviation safety regulations related to airports.

·        Able to develop and evaluate emergency suspension procedure.

·        To carry out vehicle maintenance, supporting equipment and operational support ARFF.

·        Can explain and operate the main vehicle PKP-PK type foam tender type I, Il, Ul, IV, V, V, Vl, RIV, fire fighting boat, supporting vehicles and supporting equipment.

·        Able to operate watchroom equipment (radio communication equipment).

·        Able to explain the knowledge of human factors for PKP-PK (human factors for ARFF) personnel.

·        Involves managing a team of ARFF personnel, ensuring compliance with safety regulations, conducting training, and maintaining equipment.