About the role

As our next Product Manager, you will get a chance to help customer problems, define product visions, and build products to scale. You will work alongside the other Product Managers, Engineering, Data, and UX designers to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources.
• Drive product launches including working with the public relations team, executives, and other product management team members.
• Act as a product evangelist to build awareness and understanding.
• Capture insights from newly released features, experiments, research, competitive analysis, and data analysis to identify trends and pinpoint the drivers behind them; Translate these insights into tactical solutions to improve the product

An entrepreneurial mindset; Comfortable working in a complex and face-paced environment.

• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
• Skilled at working effectively with cross-functional teams.
• Excellent written and verbal communication skills.
• Experienced in development with agile methods.
• Plus point if you have experience working in fintech.

At AYANA MidPlaza Jakarta, we are looking for a dedicated and charismatic Spa Receptionist to enhance our guest experience. As the first point of contact for our spa, you will play a crucial role in providing outstanding service to our guests, ensuring a seamless and exceptional spa experience. Your professionalism and attention to detail will be vital as you assist guests in navigating our spa services, while also managing appointments and inquiries with efficiency.

Responsibilities

• Greet and assist guests upon arrival, providing information about spa services and promotions.
• Manage appointment scheduling and maintain accurate records in our booking system.
• Process payments and handle transactions in compliance with company procedures.
• Respond promptly to guest inquiries via phone or email.
• Ensure the reception area is welcoming and organized, promoting an inviting atmosphere.
• Collaborate with the spa team to deliver outstanding guest service and satisfaction.

• Previous experience as a Spa Receptionist or in a customer service role within the hospitality industry.
• Exceptional communication skills and a friendly, professional demeanor.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Familiarity with appointment booking systems is a plus.
• High school diploma or equivalent; additional qualifications in hospitality are a plus.
• Willingness to work flexible hours including weekends and holidays.

• Positive Working
• Great Environment
• Supportive Team Work

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

1. Menjawab pertanyaan yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan.

2. Melayani dan melakukan penawaran pada pelanggan.

3. Memberikan tanggapan yang tepat untuk masalah pelanggan dan berusaha menyelesaikannya dengan cepat dan tepat.

Some of your duties will include:

·        Responsible for directing, coordinating, and supervising the work of a contracted security group including the management of all security administrative affairs at the respective sites allocated and will be responsible for the investigation of alleged or suspected offences and threats to company property, operations, and personnel.

·        Direct the activities of contracted security staff in order to protect company property and personnel.

·        Plan, coordinate and monitor the progress of security activities.

·        Conduct investigations on incidents that occur on the property, in conjunction with law enforcement officials when necessary and keep supervisors apprised of findings.

·        Supervise security officers in controlling vehicles entering and exiting the property, patrolling areas, controlling traffic on company roads, investigations, searches, monitoring security systems and responding to alarms.

·        Provide advice and guidance on security matters to company personnel and residents.

·        Review security related documents to provide advice on and interpretation of matters contained therein.

·        Carry out investigations by inspecting locations of alleged or suspected illegal activity.

·        Conduct surveillance and searches on suspected persons or activities in order to gather information and evidence.

·        Interview, research and interrogate suspects and witnesses in investigations in order to verify facts, and gather as much information as possible.

·        Prepare suspect and witness statements.

·        Prepare reports on completed and on-going investigations.

·        Prepare loss prevention and security reports for management and make recommendations for further actions or processes.

·        Participate in legal proceedings by serving legal documents, preparing evidence and presenting testimony in courts of law.

·        Collect, preserve and document all evidence and specimens relating to an investigation to be used in legal or other proceedings.

·        Conduct security presentations for Company personnel, Government representatives and contracted security agency employees.

·        Acts as coordination point in emergency situations by staying apprised of emergency response systems, monitoring emergency activities and responding as outlined in company procedure, keeping supervisors apprised of situation with regular updates.

·        Instructs security officers as to the appropriate response to incidents or unusual events.

·        Store, issue and account for company equipment issued to security personnel and supporting Law Enforcement Agencies and submit a monthly report to the Senior Supervisor Security

·        Keep abreast of and ensure compliance with Indonesian Laws and Regulations regarding security matters as well as company policy.

·        Responsible for neatness and maintenance of Security office, Guard posts and the immediate area surrounding these buildings in the respective area of responsibility.

·        Responsible to report all defects, damage, excessive overgrowth or any other issues that might influence effective security operations.

Manage the Guard tour system in respective area and submit batons to the designated monitoring station every day for downloading of information

•    menyelesaikan tugas-tugas dan membantu pekerjaan lainnya setiap hari
•    berpartisipasi dalam meeting, workshop, dan juga kelas-kelas lainnya
•    mengamati dan belajar dari pengalaman-pengalaman rekan kerja lainnya
•    menyerap informasi dan pengetahuan tentang peraturan perusahaan, proses kerja, serta SOP yang berlaku
•    mendengarkan secara rinci masukan-masukan yang diberikan oleh manajer, supervisor, dan senior lainnya
•    memenuhi semua persyaratan dan ikut semua meetin yang diadakan dalam training
•    mengikuti semua peraturan perusahaan serta protokol keamanan dan kesehatan
•    menyiapkan dokumen dan membuat laporan
•    belajar mengenai resolusi dari sebuah permasalahan dan mendengarkan dengan baik semua pembicara yang ada di dalam meeting atau training
•    bersedia pergi ke kantor atau cabang lain dan ikut serta untuk terjun langsung dalam proses latihan

Some of your duties will include:

·        Overseeing the daily operations and management of airport facilities.

·        Carry out the activities in work area in accordance with and relevant to the management implemented by the Company.

·        Able to solve problems related to problems related to the Airport’s image.

·        Ensure that airport operations comply with federal, state, and local regulations, including those set by the Federal Aviation Administration (FAA) and Transportation Security Administration (TSA).

·        Coordinate with maintenance teams to address any issues and ensure a safe and clean environment.

·        Liaise with airlines, government agencies, and other stakeholders to ensure smooth operations and resolve any operational issues.

·        Prepare and present reports on operational performance, incidents, and other relevant metrics to senior management. Analyze data to identify areas for improvement.

Some of your duties will include:

·        Capable of operating information systems equipment;

·        Able to maintain and repair information systems equipment;

·        Analyze if any disturbances/damages in information system equipment;

·        Able to plan/design the installation or change of information system equipment and evaluate the performance of information system equipment.

·        Perform regular inspections and preventive maintenance on electronic systems and equipment.

·        Diagnose and troubleshoot faults in electronic systems, including communication, security, and navigation systems.

·        Execute repairs and replacements as necessary to ensure systems are operational.

·        Airport electronics personnel with building automation system and fire alarm system competencies at the skilled level.

·        Install and configure new electronic systems and equipment in accordance with airport standards and requirements.

·        Provide technical support and guidance to other airport personnel regarding the use and maintenance of electronic systems.

·        Respond promptly to service requests and emergencies related to electronic systems.

·        Capable to operate, maintain and repair building automation system equipment and fire alarm system;

·        Airport electronics personnel with building automation system and fire alarm system competencies at the expert level.

·        Able to analyze disturbances/damages and make steps to repair building automation system and fire alarm system equipment.

·        Able to plan/design the installation or change of building automation system and fire alarm system. And evaluate the performance of building automation system and fire alarm system equipment.

·        Able to operate public address system equipment, building amenities, and check-in system;

·        Able to maintain and repair minor damage to public address system equipment, building amenities, and check-in system.

Some of your duties will include:

·        Capable to operate and maintain traction and equipment.

·        Repair traction and equipment and to analyze disturbances/damages and make steps to repair of it.

·        Able to plan/design the installation or change of traction equipment systems; and evaluate the performance of traction and equipment.

·        Ensure the safe, efficient, and reliable operation of mechanical systems and equipment at the airport.

·        Maintain and repair a range of mechanical systems, including but not limited to air conditioning, heating, ventilation, baggage handling systems, and various other airport machinery

·        Perform routine maintenance, inspections, and repairs on mechanical systems and equipment, including HVAC systems, baggage handling systems, escalators, elevators, and other machinery.

·        Diagnose and resolve mechanical issues promptly to minimize operational disruptions. This includes analyzing malfunction reports and performing corrective actions.

·        Ensure all maintenance activities comply with relevant safety regulations, industry standards, and airport-specific protocols. Maintain records of maintenance activities and repairs

·        Monitor and manage inventory levels of spare parts and tools. Place orders for parts and supplies as needed, ensuring that inventory is stocked and organized

·        Assist in the evaluation and implementation of system upgrades and improvements to enhance performance and reliability.

·        Able to operate and maintain water and pump system equipment.

·        Able to plan/design the installation or change of water and pump system equipment

Some of your duties will include:

·        Manage and operate generator set equipment and Automatic Change Over Switch (ACOS);

·        Maintain generator set equipment and automatic change over switch (ACOS);

·        Repair generator equipment and automatic change over switch (ACOS);

·        Analyze the damages and make steps to repair generator set equipment and automatic change over switch (ACOS);

·        Able to plan/design generator and automatic change over switch (ACOS) equipment;

·        Evaluate the work/equipment system of generator set and automatic change over switc (ACOS).

·        Operate, maintain and able to repair generator set synchronization equipment.

·        Analyze the damages and make steps to repair generator synchronization equipment;

·        Operate uninterruptible power supply (UPS) and renewable energy (solar power generator);

·        Repair minor damage to uninterruptible power supply (UPS) and renewable energy (solar power plants).

·        Oversee the installation and commissioning of new electrical systems and equipment.

·        Maintain accurate records of maintenance activities, repairs, and system upgrades.

·        Prepare and submit regular reports on electrical system performance and maintenance issues.

Some of your duties will include:

·        Understand the airport operations.

·        Understand about the civil aviation safety regulations Section 139 regarding Aerodromes and the Standard Manual Part 139.

·        Understand the guidelines on the maintenance of airside and land-side infrastructure;

·        Understand the technical specifications, materials and methods of carrying out air-side and land-side infrastructure.

·        Understand airport pavement construction and the completeness of markings, signs, and signs of air and land side facilities.

·        Able to identify damage and plan/design repairs to airside and land-side facilities

·        Monitor and oversee the maintenance and repair of airport buildings, runways, taxiways, and other infrastructure.

·        Coordinate with maintenance staff and contractors to ensure timely and efficient completion of repair and maintenance tasks.

·        Conduct regular inspections of facilities to identify and address potential issues before they impact operations.

·        Ensure all facilities comply with local, state, and federal regulations, including health and safety standards.

·        Implement and monitor safety protocols to minimize risks and enhance operational safety.

·        Maintain up-to-date records of inspections, maintenance activities, and compliance certifications.

·        Collaborate with airport operations teams to address facility-related issues that may impact airport operations

Some of your duties will include:

·        Rapidly respond to aircraft emergencies, including fires, crashes, and hazardous material incidents.

·        Operate and drive emergency vehicles to the scene of an incident.

·        Perform firefighting operations, including extinguishing fires and rescuing trapped individuals.

·        Provide medical aid and first response services to injured persons until advanced medical personnel arrive.

·        Conduct regular inspections of aircraft to identify and mitigate potential safety hazards.

·        Perform routine checks and maintenance on ARFF vehicles and firefighting equipment to ensure operational readiness.

·        Ensure adherence to aviation safety regulations and industry standards.

·        Maintain accurate records of incidents, training, equipment maintenance, and other relevant activities.

·        Able to explain knowledge of fire pumps, fire extinguishing tactics and techniques, knowledge of the main duties and functions of aviation accident rescue and firefighting personnel (PKP-PK).

·        Able to explain, implement and analyze emergency service and aviation safety regulations related to airports.

·        Able to develop and evaluate emergency suspension procedure.

·        To carry out vehicle maintenance, supporting equipment and operational support ARFF.

·        Can explain and operate the main vehicle PKP-PK type foam tender type I, Il, Ul, IV, V, V, Vl, RIV, fire fighting boat, supporting vehicles and supporting equipment.

·        Able to operate watchroom equipment (radio communication equipment).

·        Able to explain the knowledge of human factors for PKP-PK (human factors for ARFF) personnel.

·        Involves managing a team of ARFF personnel, ensuring compliance with safety regulations, conducting training, and maintaining equipment. 

Some of your duties will include:

·        Coordinate and oversee airport operations to ensure efficiency and compliance with regulations. This includes managing flight schedules, ground services, and coordination between different departments.

·        Direct aircraft movement using hand signals and communication devices.

·        Guide aircraft to and from parking positions, gates, and maintenance areas.

·        Ensure proper alignment of aircraft for safe docking and undocking.

·        Supervise and regulate movement traffic on the apron.

·        Coordinate with air traffic control, pilots, and ground staff to facilitate smooth aircraft movement.

·        Provide accurate instructions and updates regarding aircraft positioning and status.

·        To ensure the safety of the movement of people, equipment and aircraft on the apron.

·        To Analyze all activities on the apron during peak hours and plan aircraft parking arrangements in an emergency case.

·        To ensure that the facilities on the apron are in good condition.

·        To evaluate and coordinate operational activities on the apron and able to communicate with pilots in terms of regulating aircraft movement on the apron, especially for airside movement service personnel on duty in the tower.

·        Assist in the coordination of refueling, servicing, and loading/unloading of aircraft.

·        Support other ground operations tasks as needed, including the management of ground equipment.

Some of your duties will include:

·        Supervise and train team members, ensuring adherence to airport protocols and procedures.

·        Foster a positive work environment that encourages teamwork and effective communication.

·        Monitor and coordinate airport activities, including passenger flow, baggage handling, and security procedures.

·        Implement and enforce airport safety regulations and emergency response plans.

·        Liaise with other airport departments (security, customs, ground services) to ensure seamless operations.

·        Serve as the primary point of contact during incidents, providing clear instructions and updates.

·        Identify and address operational challenges promptly and effectively.

·        Conduct investigations into incidents, gathering information to recommend improvements.

·        Understand the procedures and operation of PKP-PK main vehicles and supporting equipment.

·        Responsible for the readiness of operating vehicles and equipment and their members. 

Some of your duties will include:

·        Supervise routine and emergency maintenance of airport infrastructure and equipment.

·        Coordinate with maintenance teams to ensure timely repairs and upkeep.

·        Develop and implement maintenance schedules and procedures.

·        Lead security operations to ensure the safety of passengers, staff, and airport assets.

·        Collaborate with security personnel to enforce protocols and regulations.

·        Manage and train maintenance and security staff.

·        Foster a collaborative and efficient work environment.

·        Monitor performance and provide guidance to team members.

·        Develop and implement emergency response plans for various scenarios.

·        Lead response efforts during emergencies, coordinating with relevant authorities.

·        Ensure adherence to local, national, and international regulations regarding airport operations.

·        Prepare reports on maintenance and security incidents, proposing improvements as needed.

·        Liaise with government and regulatory agencies as required.

Some of your duties will include:

·        Lead and manage security staff during shifts.

·        Ensure effective communication and collaboration among team members.

·        Conduct regular patrols to monitor for any suspicious activities.

·        Prepare and submit reports on incidents and security assessments.

·        Train security personnel on procedures, policies, and emergency protocols.

·        Conduct drills and assessments to ensure readiness.

·        Prepare and develop SOP in uni PKP-PK

·        Enforce security policies and regulations to maintain order.

Address any violations and take appropriate actions as needed

Some of your duties will include:

·        Rapidly respond to aircraft emergencies, including fires, crashes, and hazardous material incidents.

·        Operate and drive emergency vehicles to the scene of an incident.

·        Perform firefighting operations, including extinguishing fires and rescuing trapped individuals.

·        Provide medical aid and first response services to injured persons until advanced medical personnel arrive.

·        Conduct regular inspections of aircraft to identify and mitigate potential safety hazards.

·        Perform routine checks and maintenance on ARFF vehicles and firefighting equipment to ensure operational readiness.

·        Ensure adherence to aviation safety regulations and industry standards.

·        Maintain accurate records of incidents, training, equipment maintenance, and other relevant activities.

·        Able to explain knowledge of fire pumps, fire extinguishing tactics and techniques, knowledge of the main duties and functions of aviation accident rescue and firefighting personnel (PKP-PK).

·        Able to explain, implement and analyze emergency service and aviation safety regulations related to airports.

·        Able to develop and evaluate emergency suspension procedure.

·        To carry out vehicle maintenance, supporting equipment and operational support ARFF.

·        Can explain and operate the main vehicle PKP-PK type foam tender type I, Il, Ul, IV, V, V, Vl, RIV, fire fighting boat, supporting vehicles and supporting equipment.

·        Able to operate watchroom equipment (radio communication equipment).

·        Able to explain the knowledge of human factors for PKP-PK (human factors for ARFF) personnel.

·        Involves managing a team of ARFF personnel, ensuring compliance with safety regulations, conducting training, and maintaining equipment. 

Some of your duties will include:

•      To maintain aircraft integrity and performance, rigorous maintenance protocols are overseen, ensuring the fleet's readiness and safety.

•      To ensure all technical systems meet operational and safety standards as defined by aviation authorities and airport regulations.

•      To engage with suppliers, aviation authorities, and internal teams, ensuring alignment of maintenance practices with industry advancements and standards.

•      Ensure aircraft maintenance operations are streamlined, minimizing aircraft downtime and ensuring timely readiness for flight schedules.

•      Determine manpower, parts, and equipment needed for maintenance tasks and ensure they're effectively utilized to meet production targets.

•      Collaborate with operations to align maintenance schedules with flight operations, ensuring minimal disruption.

•      Stay updated with the latest advancements in aviation maintenance technology, ensuring the fleet benefits from cutting-edge diagnostics and repair methods.

•      Employ advanced diagnostic methods and technologies to identify and address aircraft issues efficiently.

•      Ensure that all technical manuals, safety protocols, and procedures are not only updated but also adhered to. This includes reviewing and updating manuals as aircraft technology evolves.

•      Lead maintenance-related projects, such as fleet upgrades, aircraft overhauls, or integration of new technology systems.

•      Engage with manufacturers, suppliers, aviation authorities, and other stakeholders in projects related to fleet acquisition, system upgrades, or other major maintenance initiatives.

Before embarking on any project

Some of your duties will include:

·        Responsible in managing and enhancing communication systems and protocols within the airport environment. You will be responsible for ensuring seamless, reliable, and efficient communication between various stakeholders, including air traffic control, ground services, airline operations, and airport management. Your expertise will contribute to the safety, efficiency, and overall operational effectiveness of the airport.

·        Communication Systems Management: Oversee the operation, maintenance, and troubleshooting of aerodrome communication systems, including radio, telephone, and digital communication platforms; Ensure compliance with relevant aviation regulations and standards (e.g., ICAO, FAA, EASA).

·        Operational Coordination: Facilitate effective communication between air traffic control, ground services, and other airport departments to ensure smooth airport operations; Manage and resolve communication-related issues or disruptions promptly.

·        Technical Oversight: Conduct regular inspections and testing of communication equipment to ensure optimal performance; Coordinate with technical teams for upgrades, repairs, and preventive maintenance of communication infrastructure.

·        Training and Development: Develop and deliver training programs for airport staff on communication protocols and emergency procedures; Ensure that all relevant personnel are proficient in the use of communication systems.

·        Compliance and Reporting: Monitor communication activities to ensure adherence to safety and regulatory requirements; Prepare and submit reports on communication system performance, incidents, and improvements.

·        Emergency Response: Act as a key contact for communication during emergency situations, coordinating with emergency services and ensuring clear, accurate information flow; Participate in emergency drills and provide recommendations for communication enhancements.

·        Stakeholder Engagement: Collaborate with airlines, government agencies, and other stakeholders to address communication needs and improve overall operational efficiency; Represent the airport in industry meetings and forums related to aerodrome communication.

Some of your duties will include:

•      To maintain aircraft integrity and performance, rigorous maintenance protocols are overseen, ensuring the fleet's readiness and safety.

•      To ensure all technical systems meet operational and safety standards as defined by aviation authorities and airport regulations.

•      To engage with suppliers, aviation authorities, and internal teams, ensuring alignment of maintenance practices with industry advancements and standards.

•      Ensure aircraft maintenance operations are streamlined, minimizing aircraft downtime and ensuring timely readiness for flight schedules.

•      Determine manpower, parts, and equipment needed for maintenance tasks and ensure they're effectively utilized to meet production targets.

•      Collaborate with operations to align maintenance schedules with flight operations, ensuring minimal disruption.

•      Stay updated with the latest advancements in aviation maintenance technology, ensuring the fleet benefits from cutting-edge diagnostics and repair methods.

•      Employ advanced diagnostic methods and technologies to identify and address aircraft issues efficiently.

•      Ensure that all technical manuals, safety protocols, and procedures are not only updated but also adhered to. This includes reviewing and updating manuals as aircraft technology evolves.

•      Lead maintenance-related projects, such as fleet upgrades, aircraft overhauls, or integration of new technology systems.

•      Engage with manufacturers, suppliers, aviation authorities, and other stakeholders in projects related to fleet acquisition, system upgrades, or other major maintenance initiatives.

•      Before embarking on any project, conduct thorough risk assessments, considering safety, quality, budget, and timelines. Implement measures to mitigate identified risks.

•      Determine budgetary requirements for projects, ensuring efficient allocation of resources while aiming for optimal results.