We are seeking a dynamic and experienced Customer Experience Supervisor to join our team. The Customer Experience Supervisor will play a pivotal role in ensuring the highest standards of service delivery to our valued customers and dealers. This individual will be responsible for overseeing the Customer Service Team, managing escalations, collaborating with various departments, and maintaining overall team performance.

Responsibilities

• Ensure efficiency, effectiveness, and excellence in service delivery.
• Handle escalated customer inquiries and complaints promptly and professionally, seeking resolution in a timely manner.
• Collaborate closely with cross-functional teams such as Product, Operations Planning, Business Team, and others to address customer issues and improve processes.
• Develop and implement strategies to enhance the overall customer experience and satisfaction.
• Monitor key performance indicators (KPIs) and metrics to evaluate team performance and identify areas for improvement.
• Provide regular coaching, feedback, and training to team members to foster their professional growth and development.
• Establish and maintain strong relationships with internal stakeholders to facilitate seamless communication and collaboration.
• Conduct regular performance evaluations and performance management activities for team members.
• Stay updated on industry trends, best practices, and emerging technologies to continuously improve customer service operations.

• At least 3 years of experience in the Customer Service industry.

• At least 1 year of experience as a Team Leader, Supervisor, or equivalent position.
• Experience in the Financing Business sector is highly desirable.
• Knowledge about OJK (Otoritas Jasa Keuangan) Regulations is a must.
• Proven experience in handling escalations and resolving customer issues effectively.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
• Strong problem-solving skills and the ability to think critically and strategically.
• Demonstrated ability to lead, motivate, and develop a team of customer service professionals.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Exceptional organizational skills and attention to detail.
• Commitment to delivering outstanding customer experiences and driving customer satisfaction.

Country

Job Family

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

Job des :

• Provide direct support to the CSM Directors in ensuring high levels of service is provided to maximize Client sales and Retailer/panelists (Chain) acquisition, retention and maintenance in the GfK panel and contract renewals for Indonesia market 
• Responsible to manage and grow new/existing set of accounts (HA clients) and manage group of accounts and portfolio of business within the Home and Living industry. 
• Overall responsible for revenue generation/maintenance, overall client satisfaction/delight (Client NPS), relationship management and delivering exceptional insights, consulting and value to client.
  
  Client Deliverables
• Streamline and manage quality checks of final data, report and presentation before delivering to clients as final gate and check point based on industry and retail insights.
• Investigate and manage client escalation, relationships and impression on all data, report and insights while staying true to GfK standards and credibility with client/industry.
• Collaborate with regional team to execute global and regional account services priorities and adhere to one GfK standards globally and regionally.

Team Collaboration and Support

• Strengthen relationship with peers and other functions and steer as senior leadership member of Indonesia business (must be able to collaborate and work as one team for wider business)
• Develop and manage team from talent recruitment, development and management. Act as cultural change agent to drive progressive and agile management in workplace.
• Work smoothly with teams, peers and other functions, building strong relationships, and making an impact for business (must be able to collaborate and work as one team for wider business incl. regional and global teams)
• Develop and manage a lean team from talent attraction, management and development and have strong business ethic and integrity managing the business streams in the Indonesia.

Key Interfaces

• Local business colleagues within the country, regional and global associates in GfK
• Set list of clients/accounts in Indonesia

Skills required

• Standard office packs, GfK systems (willingness to learn) and previous retail experience on retail/POS report construct (experience in retail/brand background).
• Sound analytical and problem solving skills (be the solution and not the problem). Able to deliver compelling and insightful presentations to clients and showcase client-value.
• Excellent networking, sales and negotiation skills.
• Digitally savvy, and keen to maintain GfK brand and point of view at major social networks (i.e. LinkedIn). Scout for opportunities in industry speaking/seminars.
• Must have great soft skills to be able to relate to different retailer segments and their top contacts. Being street-smart and able to hustle when needed.
• Must be fluent in both written and spoken English  

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

This role is open to Indonesians only and will require to manage a team of planners and implementers across offline and digital platforms. This role reports to the Managing Director.

Expectations for this role:

• Establish a partner-relationship with regional & in-market clients by being involved in the business environment
• Hone feasibility, profitability and negotiation skills through implementation and management of plans at best prices and terms to maximize effectiveness of placement’s reach to client’s consumers.
• Ensure professional deliveries in all client dealings
• Collaborate with digital specialist teams across the region to develop digital strategy and media plan recommendations, integrating offline recommendations
• Able to synthesize various media statistics and information to develop recommendations and opinions in the area of emerging digital media
• Able to analyze, understand, & develop strategies for markets across the region
• Able to synthesize various media statistics and information to develop recommendations and opinions in the area of emerging digital media
• Monitor plan execution and serves as first point of contact to raise and resolve any identified issues/discrepancies
• Ensure media deliverables are met on time and within budget and align with clients’ objective
• Ensure clear documentation on all communications with business partners and agency partners
• Generate media insights using various data sources and crafts strategic POV based on data for internal and client audiences around media, brands, consumers and experiences
• Serve as first level coach and supervisor to one or more planners to support their knowledge of agency, client, vendor and industry basics as well as their overall skill development in the execution or monitoring of experience plans
• Work with Planner to ensure accurate and timely invoicing (e.g. regular review of unbilled reports, resolve unbilled cases with Finance)

This role is open to Indonesian only and will require to manage a team of planners and implementers across offline and digital platforms. This role reports to the Managing Director.

Expectations for this role:

• Establish a partner-relationship with regional & in-market clients by being involved in the business environment
• Hone feasibility, profitability and negotiation skills through implementation and management of plans at best prices and terms to maximize effectiveness of placement’s reach to client’s consumers.
• Ensure professional deliveries in all client dealings
• Collaborate with digital specialist teams across the region to develop digital strategy and media plan recommendations, integrating offline recommendations
• Able to synthesize various media statistics and information to develop recommendations and opinions in the area of emerging digital media
• Able to analyze, understand, & develop strategies for markets across the region
• Able to synthesize various media statistics and information to develop recommendations and opinions in the area of emerging digital media
• Monitor plan execution and serves as first point of contact to raise and resolve any identified issues/discrepancies
• Ensure media deliverables are met on time and within budget and align with clients’ objective
• Ensure clear documentation on all communications with business partners and agency partners
• Generate media insights using various data sources and crafts strategic POV based on data for internal and client audiences around media, brands, consumers and experiences
• Serve as first level coach and supervisor to one or more planners to support their knowledge of agency, client, vendor and industry basics as well as their overall skill development in the execution or monitoring of experience plans
• Work with Planner to ensure accurate and timely invoicing (e.g. regular review of unbilled reports, resolve unbilled cases with Finance)

(but are not limited to)

• Potential participation in strategy for and execute all local paid online acquisition efforts including:
  • Facebook, Twitter, Instagram ads
  • Search engine marketing (SEM)
  • Google Display Network (GDN) and other Banner ads
  • Affiliates
• Collect data and track the performance of all marketing activities and channels against set KPIs (CPI, CPO, CPA, PPC etc.)
• Manage day to day workflow and setup for projects and campaigns across platforms
• Regularly provide analysis on performance against forecasts and making adjustments as necessary to fulfil the set objectives
• Serving clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews
• Spearheading relations with account team working on common accounts to ensure alignment with clients
• Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones
• Innovating to improve performance, growth and profitability across all channels
• Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition
• Share best practices with peers within group
• Accountability and full ownership for campaign performance and aligned KPIs
• Training and mentoring executives to take up implementations across platforms

• Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship)
• Lead on day to day running of the account with clients & agency partners
• Drive relationships at the appropriate levels of our client organizations
• Help provide communication solutions that consider all potential appropriate routes, e.g. with a focus on performance media – paid search, programmatic, digital, social as well as offline media, web analytics, branded content, communications planning etc
• Creates strategies and makes in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Manages the daily work flow of all client campaigns, and working with various internal and external stakeholders, including creative agencies and media owners to deliver campaign objectives
• Able to organise & delegate, sensitive to needs & problems of reporting staff – works across buying & planning issues
• Be aware of opportunities to drive revenue streams from existing relationships and leveraging cases from existing relationships to create new relationships
• Assist in mentoring, and developing team members

• Facilitate the delivery of innovative programs and events for Gravel Partner (Dulur) using a community development approach.
• Build and maintain strong relationships with community members
• Site Visit to maintain Dulur's Performance 

Make your mark as a document controller at our office in Abu Dhabi. As a document controller you are a crucial part of a project team as well as the document management department. On a daily basis you will be working closely together with engineers and project managers who are depending on your pro-active aid and accurate assistance when it comes to raising issues, document handling, and exchange. At the end of the day, you will be the person who made sure that all project documentation was properly processed. You ensure that the entire project team, including sub-contractors and client organizations, can find what they need to move forward on the project. Supported by the knowledge of your document management colleagues, you will play a pivotal role in delivering a correct final project documentation package to the client.

The chosen candidate will be engaged in projects located in the Netherlands; therefore, we are specifically seeking an individual proficient in Dutch, with a minimum competency level of B1.

Your responsibilities as a document controller

• You act as the first point of contact for multiple project teams, the customer and subcontractor with questions about the document management system (DMS) and the project documentation.
• Within the project team, you bear ownership of the DMS and instruct the parties involved in its use.
• You are responsible for registering and processing project documentation and distribution to the customer and external parties.
• As an integral part of the project team, you proactively report to the project team and the client about the status of incoming and outgoing documents.
• You actively identify problems and bottlenecks with regard to both the documents and the functioning of the DMS.

Your qualities and experience
You can move ahead as a document controller, if you have:

• At least a secondary vocational education.
• A minimum of 3 years of pertinent work experience in roles such as document control or IT.
• Knowledge of Document Management Systems and MS office applications (Excel, SharePoint).
• Proficiency in both written and spoken English and Dutch.

Marketing & Communication

• Maintain good working relationships with local and international media

• Maintain current media lists: local and international travel, leisure, lifestyle, entertainment, business and food editors

• Execute media placements for hotel through news releases and personal contacts

• Develop business and leisure travel promotions; release to press and/or target audience

• Explore valuable media trades where appropriate

• Serve as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media, especially during crisis situations

• Maintain photo/electronic library of hotel Executive Committee and all other aspects of hotel

• Maintain and update hotel’s website

Why Patients Need You

Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients.  Our science and risk-based compliant quality culture is flexible, innovative, and customer oriented. Whether you are involved in development, maintenance, compliance or analysis through research programs, your contribution will directly impact patients.

What You Will Achieve

Your prior work experience and ability to apply your breadth of knowledge will help you adapt the standard methods and procedures. You will help us identify required delivery and process improvements that drive increased efficiency, throughput and quality. You will arrive at decisions on which methods and procedures are the best fit for different work situations.
 
As laboratory compliance specialist, your focus on the job will contribute in achieving project tasks and goals. Through your domain knowledge and commitment, you will create a collaborative teaming environment for your colleagues.
 
It is your hard work and commitment that will make Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It

The role is accountable to manage compendia compliance, laboratory documentation, method validation/ verification activities, and ensure that current GMP practice in QC Laboratories comply against Pfizer Quality Standard/cGMP, not limited to:
- Assist Quality Process Improvement Manager and/or QC Lab Compliance Supervisor for writing or updating Standard Operating Procedure (SOP) and Standard test procedures (STP) in accordance with actual practices, PQS, current GMP, and regulatory requirements, in QC Chemical Lab
- Execute the project (i.e method validation/verification, etc.) in QC Laboratory Compliance Team in the most effective way and meet the target date

- Ensure all reagent, reference standards, and equipment are ready for testing
- Manage the method validation and testing execution by external lab
- Prepare analytical method validation/ verification protocol and report, and study in QC Chemical Lab
- Support QC Lab Compliance Supervisor to manage and maintain the implementation of compendia compliance in QC Area
- Ensure the compliance in Quality and Safety by such as submitting safety incident and complete CAPA as per commitment date
- Manage change control related to process and documentation for laboratory compliance activities
- Maintain QC Laboratory documentation (including registration dossier related to laboratory document) in QC Chemical Lab
- Support team to conduct and prepare laboratory investigation and manufacturing investigation report
- Perform training to QC Lab personnel, as required

Qualifications

Must-Have

- Bachelor's Degree (Chemistry or Pharmacy)
- Min 1 year experience in analytical method development/validation will be preferred
- Strong knowledge about analytical instruments and various test procedure, including as in most current compendia (FI, USP, BP, etc.)
- Knowledge of regulatory compliance requirements for Pharmaceutical manufacturing
- Good analytical thinking and high-level integrity
- Able to work well either as an individual or as a team member
- Excellent interpersonal and communication skills

Nice-to-Have

- Good knowledge of dossier and product registration process
- Familiar with stability study and testing
- Experienced in computerized system, such as Laboratory Information Management System

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Prepare output VAT data from sales data

Input, Reconciliation and download VAT output & VAT Input to Krishand system

Prepare & calculate VAT period tax return

Preparing Billing for tax payments

Report your VAT period tax return to the tax office online

Prepare & calculate income tax

File income tax documents

Collect proof of withholding PPh22 from customers

Prepare supporting documents related to salt import (PIB)

Calculating income tax 21 experts (Supplier)

Kualifikasi:

• Diutamakan pendidikan Profesi Ners
• Setidaknya memiliki 1 tahun pengalaman sebagai perawat di Klinik atau Rumah Sakit. Lulusan baru dipersilakan untuk melamar.
• Memiliki STR aktif yang berlaku
• Sertifikat pelatihan yang harus dimiliki: BTCLS
• Bersedia bekerja dengan sistem kerja shift

Deskripsi Pekerjaan:

• Memberikan asuhan keperawatan pada masing-masing unit perawatan

• Making sure high level accuracy of billing issued as well as company’s revenue
• Doing reporting, filing, sharepoint maintenance on regular basis
• Accounting of transactions that related with revenue, account receivables and other related accounts
• Liaise with other departments, hotels

The primary purpose of this position is to provide leadership and direction to the QC Laboratory Data Integrity Team. The role is accountable to manage data integrity, investigation, personnel training, laboratory documentation, laboratory equipment qualification, calibration and computerized system validation and gap analysis against Pfizer Quality Standard/cGMP and all GMP-related records in QC Laboratory

How You Will Achieve It

• Drive team engagement and effective communication within QC Laboratory Data Integrity Team
• Actively coordinate with the teams to ensure the project (i.e. laboratory equipment qualification, etc.) in QC Laboratory are delivered in the most effective way and meet target dates
• Maintain and ensure compliance in Quality and Safety such as submitting CASR, QAR/ER, safety incident and CAPA as per committed in QC Laboratory
• Review and approve protocol and report of qualification of laboratory instrument
• Guide and accompany analyst during qualification of laboratory instrument
• Review computerized system validation result in the QC Laboratory 
• Perform periodic review related to audit trail, user privilege, back-up, restore and data integrity gap assessment for instrument and QC documents 
• Hold and maintain administrator account in equipment and instrument in QC Laboratory
• Maintain QC Laboratory documentation and doing Laboratory investigation, Manufacturing investigation and closure of all commitments.
• Manage calibration activities and review calibration/verification report
• Manage curricula and training assignment, and ensure training completion in QC Laboratory
• Revise SOP, STP and other GMP document in QC Laboratory, as required
• Perform training to QC Laboratory Personnel, as required

Qualifications

Must-Have

• Graduate from Faculty of Pharmacy or Chemical Science (S1, Undergraduate Degree)
• 3+ years’ experience
• Laboratory supervisory experience
• Knowledge of Good Manufacturing Practices {also cGMP} compliance requirements for Quality Control Laboratories
• Experience with leading colleagues and/or projects
• Strong people management experience
• Demonstrated skills in collaboration, attention to detail, and communication skills
• Ability to handle complex and detailed situations with a focus on quality

Nice-to-Have

• Master's degree
• Six sigma certified
• Relevant pharmaceutical experience.
• Experience with microbiological risk assessments
• Knowledge of Laboratory Information Management System Empower and Microsoft Office
• Working knowledge and understanding of requirements as it relates to method qualification and testing of components and finished products

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Mengurus Dokumen Perusahaan

Mengurus Surat2 Kendaraan STNK, KIR

Mengurus kepegawaian karyawan

• Merancang dan melaksanakan jadwal kerja untuk staf kelistrikan.
• Memberikan motivasi dan bantuan bila diperlukan.
• Memeriksa dan menilai pekerjaan yang dilakukan oleh staf listrik.
• Membaca dan menafsirkan skema desain untuk memastikan pemasangan sistem kelistrikan yang benar.
• Memperbaiki dan memelihara peralatan listrik.
• Mengawasi pembelian dan pemeliharaan peralatan listrik di lokasi.
• Memastikan pekerjaan selesai sesuai jadwal 

1. Memeriksa kondisi MESIN TENUN (Air Jet Loom) setiap hari, tulis dalam laporan harian maintenance.
2. Melaporkan kondisi M/C MESIN TENUN (Air Jet Loom) kepada Section Chief, Manager Produksi
3. Membuat perencanaan perawatan secara berkala.
4. Mengatur rencana perbaikan MESIN TENUN (Air Jet Loom) yang rusak dan megalami masalah.
5. Melakukan over houl MESIN TENUN (Air Jet Loom)
6. Melakukan Adjust dobby MESIN TENUN (Air Jet Loom)
7. Meminta penggantian spare part MESIN TENUN (Air Jet Loom)  yang rusak dengan membawa buktinya
8. Memeriksa kerja mekanik tentang Cleaning mesin, melakukan grease up secara berkala
9. Membuat jadual Penggatian oli secara periodik
10. Melakukan Adjustment dan setting sesuai kondisi MESIN TENUN (Air Jet Loom)

• Membuat planning pekerjaan di lapangan sesuai instruksi dari user agar pekerjaan dapat diselesaikan sesuai jadwal (tepat waktu)
• Mengatur dan memeriksa seluruh kegiatan pencegahan kerusakan (maintenance) pada mesing-mesin produksi yang disesuaikan dengan petunjuk kerja dan pelaksanaan maintenance
• Mengatur dan memeriksa permohonan permintaan pembuatan dan perbaikan terhadap seluruh fasilitas pabrik yang sesuai dengan petunjuk kerja penanganan masalah fasilitas pabrik
• Mengatur dan memeriksa permohonan permintaan pembuatan dan perbaikan terhadap seluruh fasilitas pabrik yang sesuai dengan petunjuk kerja penanganan masalah fasilitas pabrik

• Mengawasi operasi sehari-hari sistem piping termasuk memantau kinerja sistem dan menyesuaikan aliran dan tekanan jika diperlukan
• Mengkoordinasikan aktivitas pemeliharaan dan perbaikan, termasuk menjadwalkan inspeksi rutin, mengidentifikasi masalah melalui alat diagnostik, dan mengawasi pekerjaan kru pemeliharaan untuk memastikan jaringan pipa tetap dalam kondisi optimal.
• Menganalisis data sistem dan menyusun laporan operasional untuk manajemen senior, menyoroti metrik kinerja, mengidentifikasi tren, dan merekomendasikan perbaikan untuk meningkatkan efisiensi dan keselamatan

• Melakukan pengepakan produk sesuai dengan SOP yang ditetapkan oleh perusahaan. Pengepakan produk harus dilakukan dengan hati-hati, teliti, dan rapi agar tidak merusak produk atau menyebabkan kesalahan
• Mengoperasikan mesin pengepakan jika diperlukan. Operator packing harus menguasai cara kerja dan fungsi mesin pengepakan serta melakukan perawatan dan troubleshooting jika terjadi masalah.
• Melakukan pengecekan kualitas produk sebelum dan sesudah di-packing. Operator packing harus memastikan bahwa produk yang di-packing sesuai dengan spesifikasi dan tidak cacat atau rusak.
• Melakukan pencatatan jumlah produk yang di-packing dan melaporkan hasil pekerjaan kepada leader atau supervisor. Operator packing harus membuat laporan pekerjaan yang akurat dan lengkap untuk keperluan administrasi dan evaluasi.

A  leadership role that oversees the optimisation and automation of  Sales Operations and deployment across the Middle East, Africa, Asia Pacific (MEAPAC) region, reporting into SVP Sales. Will lead the region in the development and implementation of an automated and efficient  framework of sales processes, systems and deployment. Oversees the day to day operations of MEAPAC’s “Customer Concierge Desk”.  Coordinates and drives a results orientated sales culture  and aligns processes with Global Strategy and internal stakeholders. 

1. Perform marketing analysis

2. Develop and assess the value of data collection methods

3. Present marketing data analysis and make valuable recommendations

4. Prepare weekly, monthly, yearly, and ad-hoc reports

5. Tracks and forecasts trends related to push/pull marketing

A LITTLE BIT ABOUT US:

Increasink provides a highly engaging branding consultation across various sectors, such as fashion, healthcare, retail, etc. Our team is fueled by the need to maximize the highest potential with the highest integrity to get the highest fulfillment. Started by a team of two in 2012, we are now trusted by national and international clients to answer their branding needs.

A LITTLE BIT ABOUT THE ROLE:

We are looking to hire a Social Media Specialist to manage social networks for top clients. The successful candidate will have a strong background in producing engaging and creative social media across planning, strategy, and media.

WHAT YOU WILL BE DOING:

• Be responsible for creating social media campaigns and content; from observing trends and references, brainstorming, and planning to execution (including schedule and post).
• Monitor and continuously improve social media analytics and provide reports and insights to optimize content and engagement strategies.
• Monitor and manage social media, including scheduling and publishing posts, responding to comments and messages, and engaging with the online community.
• Collaborate with other department teams to create and implement social media campaigns.
• Stay current with social media trends and implement innovative strategies to drive growth and engagement.

WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE:

• Excellent verbal and written communication skills.
• At least 1 year of experience in social media management.
• A willingness to learn new skills and keeping up with the pace of digital innovation
• Strong team player with a proactive attitude.
• Creative mindset with an eye for design and aesthetics.
• Strong analytical abilities to read, interpret, and utilize data and develop actionable points for optimization and/or experimentation.
• Digital marketing knowledge is a plus.
• Bachelor’s Degree in Communication or any related major.

We encourage you to apply if you are ready to make a significant impact and contribute to our exciting journey.

Job description

INSIGNIA.ID help brands expand their market and increase their ROI by transforming faster, growing bigger, retaining better by Incubating technology products that enable digital transformation reachable for more companies. Products incubated range from automated chatbot commerce, real-time marketplace intelligence for ecommerce, CRM ecosystem technology, to automated personalization of loyalty programs.

Our company is seeking an experienced IT Infrastructure Specialist to join our team to do designing, implementing, and maintaining the technological backbone of the organization. This role is responsible for ensuring the stability, security, and scalability of the IT infrastructure to support business operations effectively.

The ITIS have responsibilities to:

Infrastructure Design and Planning:

• Designing and planning IT infrastructure solutions that align with the organization's business objectives.
• Evaluating existing systems and proposing improvements or upgrades to enhance performance and reliability.
• Collaborating with stakeholders to understand requirements and develop infrastructure strategies accordingly.

Network Management:

• Configuring, monitoring, and maintaining network equipment such as routers, switches, firewalls, and load balancers.
• Implementing network security measures to protect against unauthorized access, malware, and other security threats.
• Troubleshooting network issues and optimizing network performance.

Server Administration:

• Installing, configuring, and managing server hardware and operating systems (e.g., Windows Server, Linux).
• Monitoring server performance and implementing necessary upgrades or patches.
• Managing virtualization platforms (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure).

Storage Management:

• Designing and implementing storage solutions to meet the organization's data storage and retrieval needs.
• Configuring and managing storage area networks (SANs) and network-attached storage (NAS) devices.
• Implementing data backup and disaster recovery strategies to ensure data integrity and availability.

Security Management:

• Implementing security best practices and policies to safeguard the IT infrastructure.
• Conducting regular security audits and risk assessments to identify vulnerabilities and mitigate risks.
• Responding to security incidents and breaches in a timely manner, including forensic analysis and remediation.

Infrastructure Automation:

• Developing scripts and automation workflows to streamline infrastructure provisioning, configuration, and management.
• Implementing infrastructure-as-code practices using tools like Ansible, Puppet, or Chef.
• Continuously improving automation processes to increase efficiency and reduce manual intervention.

Documentation and Training:

• Creating and maintaining documentation for infrastructure configurations, procedures, and best practices.
• Providing training and support to IT staff and end-users on infrastructure-related topics.
  

Working Mode : WFO

Work Location : Kebon Jeruk, Jakarta Barat.

Qualifications:

• Bachelor's degree in computer science, information technology, or related field.
• Several years of experience in IT infrastructure design, implementation, and administration.
• Proficiency in network protocols, server technologies, storage systems, and security principles.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Industry certifications such as Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Administrator Associate, or Certified Information Systems Security Professional (CISSP) are advantageous.

• BPJS KETENAGAKERJAAN
• REIMBURSEMENT
• MEAL
• INSURANCE
• THR

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian hama sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan D3/SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C
• Memiliki SIM A
• Bersedia travelling ke seluruh wilayah Indonesia

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus