1. Memiliki pengetahuan yang memadai dan terkini atas semua produk dan layanan klien serta kebijakan dan Pedoman yang mengatur aktivitas Contact Center
2. Menyampaikan secara benar informasi mengenai produk dan layanan yang tersedia
3. Memberikan penjelasan dan/atau penyelesaian yang terbaik atas permohonan dan/atau keluhan yang disampaikan Pelanggan.
4. Agent tidak diperkenankan untuk menjanjikan kepada pelanggan bahwa tindak lanjut atas keluhan yang disampaikan akan sesuai dengan permintaan Pelanggan.
5. Menangani permohonan dan/atau keluhan pelanggan sesuai dengan SLA yang ditetapkan. Apabila permohonan dan/atau keluhan pelanggan tidak dapat ditangani, maka diteruskan kepada Supervisor / Team Leader untuk ditindaklanjuti.
6. Mencatat setiap permohonan dan/atau keluhan yang diterima pada sistem aplikasi Contact Center.
7. Meneruskan kepada Supervisor / Team Leader permohonan dan/atau keluhan yang tidak dapat dipenuhi / diselesaikan.
8. Tidak akan melakukan dan/atau tidak melakukan sesuatu yang merugikan dan atau mengganggu citra, nama baik dan atau reputasi klien maupun perusahaan.
9. Tidak menggunakan data dan informasi milik klien atau perusahaan untuk kepentingan diri sendiri ataupun pihak lainnya.
10. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem Manajemen Mutu PT. Jaring Synergi Mandiri
11. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Kebijakan Sistem Anti Penyuapan PT. Jaring Synergi Mandiri
12. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem ManajemenKeamanan Informasi PT. Jaring Synergi Mandiri

1. Mengikuti arahan dari Team Leader dalam menjalankan tugas.
2. Melakukan/melaksanakan program kerja berdasarkan sasaran mutu Operasional Outside HR Supply yang ditetapkan manajemen PT. Jaring Synergi Mandiri.
3. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem Manajemen Mutu PT. Jaring Synergi Mandiri.
4. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Kebijakan Sistem Anti Penyuapan PT. Jaring Synergi Mandiri.
5. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem Manajemen Keamanan Informasi PT. Jaring Synergi Mandiri.

Financial Planning and Analysis:

• Develop and implement financial strategies, budgets, and forecasts.
• Conduct financial analysis, reporting, and modeling.
• Monitor financial performance by measuring and analyzing results, initiating corrective actions, and minimizing the impact of variances.

Accounting and Compliance:

• Ensure compliance with financial regulations and standards.
• Oversee the preparation of financial statements in accordance with generally accepted accounting principles (GAAP).
• Coordinate the preparation of regulatory reporting.

Cash Flow Management:

• Manage cash flow, including forecasting, and ensure sufficient funds are available to meet ongoing operational and capital investment requirements.
• Optimize the handling of banking relationships and initiate appropriate strategies to enhance cash positions.

Risk Management:

• Identify and manage financial risks, including foreign currency exchange, interest rates, and other financial instruments.
• Ensure the company’s financial policies and procedures are effective and up-to-date.

Team Leadership:

• Lead, mentor, and develop the finance team.
• Oversee the daily operations of the finance department, including accounts payable, receivable, payroll, and general ledger.
• Ensure continuous improvement of finance processes and systems.

Develop and Implement Growth Strategies:

• Identify new growth opportunities and develop strategies to capitalize on them.
• Work closely with the marketing, sales, product, and customer success teams to execute growth initiatives.

Data Analysis and Insights:

• Analyze user data and market trends to identify growth opportunities.
• Track and report on key growth metrics, and use insights to optimize strategies.

Experimentation and Testing:

• Design, implement, and analyze A/B tests and other experiments to identify the most effective growth strategies.
• Iterate on successful experiments to scale growth efforts.

Cross-functional Collaboration:

• Partner with product and engineering teams to develop features that drive growth.
• Collaborate with the marketing team to create and optimize campaigns.

User Acquisition:

• Develop and execute campaigns to acquire new users through various channels, including digital marketing, content marketing, partnerships, and more.

User Retention and Engagement:

• Implement strategies to increase user engagement and retention, including onboarding programs, loyalty programs, and personalized experiences.

Market Research:

• Conduct market research to stay updated on industry trends and competitor activities.
• Use research insights to inform growth strategies and identify new opportunities.

Reporting and Documentation:

• Maintain detailed records of growth experiments, outcomes, and learnings.
• Prepare and present regular reports on growth performance to senior management.

Sourcing and Supplier Management:

• Identify and evaluate potential local suppliers.
• Develop and maintain relationships with key suppliers.
• Conduct supplier performance reviews and maintain a preferred supplier list.

Procurement Process:

• Conduct market research to identify trends and opportunities for cost savings.
• Issue purchase orders and follow up with suppliers to ensure timely delivery.
• Negotiate contracts, terms, and conditions with suppliers.

Cost Management:

• Monitor and control procurement budgets.
• Implement cost-saving initiatives without compromising quality.
• Analyze market and delivery systems to assess present and future material availability.

Quality Assurance:

• Ensure all purchased products and services meet the company's quality standards.
• Work closely with the quality assurance team to resolve any supplier-related issues.

Compliance and Documentation:

• Ensure compliance with company policies, industry standards, and legal regulations.
• Maintain accurate records of all procurement activities.
• Prepare reports on procurement activities, cost analyses, and supplier performance.

Cross-Functional Collaboration:

• Work closely with other departments such as Production, Logistics, and Finance to understand their needs and ensure timely procurement of required goods and services.
• Participate in cross-functional projects and initiatives to drive process improvements.

• Supervise daily warehouse operations, ensuring efficiency and timeliness in receiving, storing, shipping, and inventory management.
• Optimize layout for better space utilization and workflow, planning material storage locations for streamlined processes.
• Maintain accurate inventory records through regular stock counts, monitor inventory levels, recommend procurement, and prevent overstock or stockouts.
• Train and manage warehouse staff to ensure safety and performance.
• Coordinate logistics with suppliers and customers to ensure timely deliveries, and maintain quality and safety standards for all goods.
• Maintain compliance with the company's quality management system.

Procurement Management:

• Source and procure commodities in line with company policies and procedures.
• Negotiate contracts and terms with suppliers to secure favorable pricing and delivery schedules.
• Ensure timely and accurate processing of purchase orders and requisitions.

Supplier Relationship Management:

• Develop and maintain strong relationships with suppliers to ensure quality and reliability.
• Monitor supplier performance and address any issues or discrepancies.
• Conduct regular supplier audits and assessments.

Inventory Control:

• Monitor inventory levels and ensure optimal stock levels to meet production and operational needs.
• Coordinate with warehouse and logistics teams to manage the storage and distribution of commodities.
• Implement inventory management best practices to minimize waste and reduce costs.

Market Analysis:

• Conduct market research to identify trends, opportunities, and risks in the commodity markets.
• Stay updated on industry developments and regulatory changes that may impact commodity prices and availability.
• Provide market intelligence and insights to support strategic decision-making.

Cost Optimization:

• Identify and implement cost-saving initiatives in the procurement process.
• Analyze and report on cost variances and develop strategies to mitigate them.
• Collaborate with finance and accounting teams to ensure accurate budgeting and forecasting.

Compliance and Documentation:

• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Maintain accurate and up-to-date records of all procurement activities and transactions.
• Prepare and present regular reports on procurement and inventory metrics.

Cross-functional Collaboration:

• Work closely with production, operations, and sales teams to align procurement activities with business needs.
• Facilitate effective communication and coordination between departments.
• Participate in cross-functional projects and initiatives as needed.

Office Management:

• Oversee daily office operations and ensure that office facilities are well-maintained.
• Manage office supplies inventory and place orders as necessary.
• Coordinate maintenance and repairs of office equipment and facilities.

Administrative Support:

• Provide administrative support to various departments, including scheduling meetings, organizing events, and preparing reports.
• Handle incoming and outgoing correspondence, including emails, letters, and packages.
• Maintain accurate records and files.

Logistics and Coordination:

• Organize and coordinate company events, meetings, and conferences.
• Arrange travel and accommodation for employees and guests.
• Manage office space allocation and seating arrangements.

Vendor and Supplier Management:

• Liaise with vendors and suppliers to ensure timely delivery of goods and services.
• Negotiate contracts and agreements with suppliers.
• Monitor and evaluate the performance of vendors.

Policy Implementation:

• Assist in developing and implementing company policies and procedures.
• Ensure compliance with health and safety regulations.
• Update and maintain office policies as necessary.

Budget Management:

• Assist in managing the office budget and controlling expenses.
• Track and report on expenditures.
• Prepare financial reports and forecasts.

Employee Support:

• Address employee inquiries and provide assistance as needed.
• Coordinate onboarding and offboarding processes.
• Organize and manage employee activities and welfare programs.

Technology and IT Support:

• Coordinate with the IT department to ensure smooth functioning of office technology.
• Provide basic IT support to employees, such as troubleshooting common issues.

Facility Management:

• Oversee the maintenance and security of office premises.
• Ensure cleanliness and orderliness of the office environment.

Project Management:

• Assist in planning and executing special projects and initiatives.
• Monitor project progress and ensure timely completion.

Tax Compliance:

• Ensure timely and accurate filing of all federal, state, and local tax returns.
• Maintain compliance with all tax regulations and laws.
• Monitor changes in tax legislation and update the organization’s tax practices accordingly.

Tax Planning and Strategy:

• Develop and implement effective tax strategies to minimize tax liabilities.
• Provide tax advice and guidance to senior management on various business transactions and decisions.
• Identify tax-saving opportunities and recommend strategies to take advantage of them.

Tax Reporting and Analysis:

• Prepare and review tax provisions and tax-related disclosures for financial statements.
• Conduct detailed tax research and analysis on complex tax issues.
• Collaborate with the accounting team to ensure accurate tax reporting and compliance.

Audit and Risk Management:

• Manage tax audits and inquiries from tax authorities.
• Prepare and provide necessary documentation for tax audits.
• Identify and mitigate tax risks.

Leadership and Collaboration:

• Supervise and mentor junior tax staff.
• Collaborate with other departments such as finance, legal, and operations to ensure tax considerations are integrated into business decisions.
• Liaise with external tax advisors and consultants as needed.

• Managing Measuring Tools Specialist channel partners to achieve sales & Collection KPIs.
• Expansion of network by appointment of new Measuring Tools specialist dealers in the region
• Impart product training to the Measuring Tools specialist dealers in the region
• Need to Conduct sales activities to generate demand & placement of product in primary and secondary trade channel. 
• Support the Area Sales Manager & Key User Manager for business development & approach end users
• Should promote new products & increase the market share of Measuring Tools, including supporting the marketing team or customer/ for the user activities, like hands-on, product training and demonstration.
• Should be as a product specialist / ambassador, well verse with product specifications, product segments & demonstrate Measuring Tools to users/ dealers
• Collect & have good knowledge of Market, Competition & allied products of Measuring tools

Pengalaman sewing/ jahit di garment;

Operator sample pengalaman bisa membuat 1 baju

• Mengurus dokumen legalitas perusahaan

• Mengurus perizinan SIP dan SIPA

• Memberikan legal review dan legal opinion

• Drafting & review kontrak kerja karyawan dan perjanjian kerja sama

• Membangun prospek penjualan baru
• Mengidentifikasi dan menjalin hubungan dengan pemilik hotel dan properti potensial
• Melakukan presentasi penjualan
• Mencapai target penjualan yang telah ditetapkan
• Menjaga hubungan yang kuat dengan klien
• Mengetahui perkembangan tren pasar lokal
• Mengidentifikasi dan memanfaatkan peluang penjualan secara proaktif
• Membuat proposal, kontrak, dan materi penjualan lainnya
• Mempersiapkan dan mengirimkan laporan secara teratur
• Berkolaborasi untuk memenuhi kebutuhan bisnis klien

Design compelling visuals for CRM channels including emails, in-app notifications, SMS, and more.

Collaborate with the copywriting and marketing teams to ensure all designs align with the brand's voice and tone, and enhance the messaging.

Use data-driven insights to optimize designs and improve the performance of CRM campaigns.

Stay current with design trends and consumer preferences in the Indonesian market to ensure our designs remain fresh and engaging.

Create and update design guidelines and templates for the CRM team

Staff Marketing mengolah data dan memastikan kesesuaian data dengan produksi yang dibutuhkan

Staff VR untuk membuat desain sepatu untuk merealisasikan 3D object

Supervisor QC, Supervisor Sewing, Supervisor Pallet Komputer, Supervisor Stockfit untuk menjadi leader proses produksi

Operator jahit

Deskripsi Pekerjaan :

-Melakukan aktivitas-aktivitas marketing event & product promotion untuk menciptakan permintaan customer dan menambah sell out toko

-Melakukan edukasi produk Propan ke sentra – sentra customer melalui aktivitas kunjungan

-Mengumpulkan data base customer

-Membuat Laporan Pelaksanaan

Kualifikasi :

-Pendidikan minimal SMA/SMK

-Usia maksimal 30 tahun

-Sehat jasmani dan rohani

-Memiliki pengalaman di Event dan Promotion di bidang Cat menjadi nilai tambah

-Memiliki kendaraan sendiri dan SIM C aktif (Wajib)

-Mampu mengendarai Mobil dan memiliki SIM A aktif menjadi nilai tambah

-Memiliki skill komunikasi dan product knowledge yang baik

terbiasa bekerja secara mobile dan di lapangan

-Target & costumer oriented

Deskripsi pekerjaan Smartfren Direct Sales (SDS) :

• Menjual produk kartu perdana Smartfren secara mobile atau langsung turun ke lapangan *notes : misalkan turun ke pasar, alun-alun, car free day, rumah warga, dll
• Menghasilkan revenue dan memenuhi target penjualan per hari
• Bersedia untuk kerja weekend, 1 minggu 6 hari kerja (libur kecuali sabtu dan minggu)
• Penempatan sesuai domisili

Kualifikasi :

• Usia 18 - 35 tahun
• Pendidikan minimal SMA/SMK/Paket C sederajat
• Memiliki kendaraan pribadi dan HP Android
• Siap kerja lapangan
• Target Oriented
• Fresh Graduate dipersilahkan melamar

Sebagai Gambaran Posisi SGS (Smartfren 4G Specialist) :

1. Melayani penjualan kartu perdana Smartfren ke customer di outlet

2. Menghasilkan revenue penjualan Smartfren

3. Mencapai target penjualan kartu perdana Smartfren harian

4. 1 Minggu terhitung 6 Hari kerja (tweekend tetap masuk)

5. Bersedia mobile selling atau turun ke lapangan untuk memenuhi target harian

6. Penempatan sesuai Domisili

Kualifikasi :

1. Pelamar usia 18 - 35 tahun

2. Pendidikan terakhir minimal SMA/SMK/Paket C Sederajat

3. Memiliki HP Android dan Kendaraan pribadi motor

4. Siap kerja target dan kerja lapangan

Overview:

We are seeking a dynamic and motivated intern to join our team as the Person in Charge (PIC) for various key events and communication initiatives.

The intern will play a critical role in coordinating cooking events, store openings, and ensuring seamless communication between our brand, agencies, and designers for digital advertising.

Key Responsibilities:

1. Cooking Event Coordination:

• Manage registration processes for cooking events.
• Liaise with participants, vendors, and internal teams to ensure smooth event operations.
• Assist in the preparation and execution of cooking events, including logistics, materials, and on-site support.
• Troubleshoot any issues that arise during the event to ensure a successful experience for all participants.

1. Brand Store Opening/ Launch Event Support:

• Coordinate with various departments to ensure all aspects of store openings/ launch events are well-organized.
• Assist in planning and execution of events, including promotional activities, setup, and on-the-ground support.
• Ensure all materials and supplies are available and in place for the events.

1. Digital Advertising Assistance:

• Act as the communication bridge between the brand, advertising agencies, and designers for operational issues
• Ensure all digital ad campaigns are running smoothly and on schedule.
• Facilitate the approval process for digital ad creatives and content.
• Develop and deliver detailed briefs for key visual designs to ensure alignment with brand guidelines and campaign objectives.
• Collaborate with designers to clarify requirements and ensure the final visuals meet the desired standards, specifications and in line with timelines given.

Overview:

We are seeking a dynamic and motivated intern to join our team as the Person in Charge (PIC) for various key events and communication initiatives.

The intern will play a critical role in coordinating cooking events, store openings, and ensuring seamless communication between our brand, agencies, and designers for digital advertising.

Key Responsibilities:

1. Cooking Event Coordination:

• Manage registration processes for cooking events.
• Liaise with participants, vendors, and internal teams to ensure smooth event operations.
• Assist in the preparation and execution of cooking events, including logistics, materials, and on-site support.
• Troubleshoot any issues that arise during the event to ensure a successful experience for all participants.

1. Brand Store Opening/ Launch Event Support:

• Coordinate with various departments to ensure all aspects of store openings/ launch events are well-organized.
• Assist in planning and execution of events, including promotional activities, setup, and on-the-ground support.
• Ensure all materials and supplies are available and in place for the events.

1. Digital Advertising Assistance:

• Act as the communication bridge between the brand, advertising agencies, and designers for operational issues
• Ensure all digital ad campaigns are running smoothly and on schedule.
• Facilitate the approval process for digital ad creatives and content.
• Develop and deliver detailed briefs for key visual designs to ensure alignment with brand guidelines and campaign objectives.
• Collaborate with designers to clarify requirements and ensure the final visuals meet the desired standards, specifications and in line with timelines given.

Job Description : Membina hubungan baik dengan mitra Mencari prospek calon mitra baru Melakukan survey kelayakan mitra Memproses berkas aplikasi Monitoring kegiatan usaha mitra Penagihan apabila terjadi tunggakan

Job Desk

• Bertanggung jawab atas kegiatan pemasaran sekaligus penagihan angsuran
• Menjalin kerja sama dengan Mitra secara berkelanjutan
• Melakukan pembinaan kepada Mitra