• Create and follow up Purchase Requisition submission
• Conducting Enterprise Resource Planning service interface (BeQik) job update
• Conducting Bill of Material List for service (SAP) update
• Updating repair on progress
• Managing service document

• Source talents from various channels such as job portals, LinkedIn, etc.
• Conduct mass interview to fulfill hiring needs
• Manage and filter applications
• Effectively manage the end-to-end recruitment process in accordance to the guidelines

Paired is a global staffing and recruiting agency that pairs exciting companies with top-tier remote talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

We’re seeking a highly-skilled Video Editor for one of our most exciting clients. The video editor would help our client create engaging edits on podcast videos and optimize for TikTok and YouTube Shorts.

Please only apply if you’d rate your video editing skill at a 9/10 or higher. We will be conducting an in-depth assessment later on to test your skills. The ideal candidate is talented, creative, and has a keen eye for detail. This is a remote, open to candidates from anywhere in Indonesia.

Responsibilities

• Edit and Post 2 short-form videos per day
• Able to keep up with the latest trend and apply that to the edited video
• Find interesting hooks, that can be used for video strategy
• Ensure all projects are completed with high accuracy and attention to detail.
• Collaborate with other team members to complete projects on time and budget.

• A minimum of 2 years of experience in video editing and motion graphics.
• Proficiency with Video Editing and Motion Graphics Software
• Strong organizational and project management skills.
• Fluent in English
• Proven quality work experience as a long-form content editor
• Advanced video editing skill
• Creative mind and storytelling skills
• Highly motivated and hardworking

• Competitive salary up to USD 1,000
• Work From Home
• Flexible Hours
• Bonus for overperforming videos

POSITION: SNOC ENGINEER

LOCATION: OFFICE BASED (JAKARTA)

JOB PURPOSE and Description

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group. 

Responsible for 24x7 NMS, Ticket management and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role Profile and Responsibilities:

The Employee’s Responsibilities shall include, but shall not be limited to:

● Respond to Customer’s requests and inquiries
● Real-time monitoring on the Network Monitoring System (NMS)
● Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
● Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
● Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
● Follow-up with responsible departments for resolving escalated/pending alarms.
● Logging of Tickets on the Ticketing System
● Updating of the Ticketing System with the latest progress on all tickets, follow-ing internal SOPs based on Industrial Standards
● Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
● Preliminary investigation, classification, and acknowledgement to the respec-tive clients, of all opened tickets as per SOP
● Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
● Escalating Tickets to relevant teams at 2nd Line
● Follow up on Opened Tickets Internally as per SLAs till resolution
● Updating Customers with progress as per SLAs
● Tickets Reports and Analysis on Daily, Weekly and Monthly basis
● Handling and assistance in the execution of Change Requests including sched-uling, process flow ownership, customer communication and execution
● Assistance in technical operations, maintenance, clients’ installations, and up-grades 24x7 activities, such as but not limited to:
    ● Assistance in UAT and migration
    ● System Health Monitoring

● Execution of minor / routine technical activates

● Degree in Computer Science, Information Technology, Engineering or equivalent
● Linux knowledge considered an asset
● Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
● Minimum 2 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
● Strong operational experience on Jira & Zabbix or other ticketing & NMS platforms

● Protocol analysis and troubleshooting hands on skills using protocol analyzers such as Wireshark 

● Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
● Flexibility to travel
● Ability to work in a fast-paced environment
● Proficiency in the English language both written and verbal
● Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
● Able to work on his/her own initiative
● Willing to learn new technologies
● Interpersonal skills

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training
• Shift Work (based in office in Jakarta)
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

Position Summary

Role and Responsibilities

1. [Sales target management by channel] Prepare to set the optimal sales target that will drive continued growth of the business unit and channel accounts (partners) and encourage employee morale.

2. [Sales strategy setting by channel] Plan the optimal sales strategy that will allow to meet the sales target by analyzing the assigned channel accounts, commercial district, and products.

3. [Sales execution] Carry out sales in ways that focuses on achieving the target based on cooperation with channel accounts.

4. [Channel monitoring and risk management] Participate in the building of trust with channel accounts and creation of a foundation for continued revenue growth.

Skills and Qualifications

• Develops professional expertise by complying with company policies and procedures

• Works on problems of moderate scope where analyzing situations or data requires a review on various factors

• Exercises judgment within defined procedures and practices to determine appropriate action

• Normally receives general instructions on routine work with detailed instructions on new projects or assignments

• Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience

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 The Head of Sales’s responsibilities includes developing key growth sales strategies, tactics, and action plans. Successful execution of these strategies is required to achieve your financial targets. Sales director duties will include hitting annual targets, building relationships, and understanding customer trends.

Responsibilities

·         Prepare and monitor monthly schedule and sales team performance.

·         Set sales goals, achieve the goals, compare performance to goals, and adjust goals as needed

·         Assess current team processes and procedures, identify opportunities to improve, and implement them.

·         Effectively communicate the value proposition through proposals and presentations Understand category-specific landscapes and trends.

·         Develop individual quotas and assign territories for team members.

·         Provide detailed and accurate sales forecasts.

·         Foster a competitive yet collaborative team environment

·         Assess individual performance through observation and measurement, and suggest corrective actions as needed.

·         Motivating and inspiring the sales team to surpass their potential.

·         Cooperate with other departments for reaching the best results.

Reporting to Country Manager and Higher Management as advised.

Requirements and skills

·         3-5 years of experience with proven sales executive experience, meeting or exceeding targets.

·         Excellent knowledge of FX markets and products.

·         Previous experience as a sales executive or sales manager.

·         Ability to communicate, present, and influence all levels of the organization, including executive and C-level.

·         Proven ability to drive the sales process from plan to close.

·         Proven ability to articulate the distinct aspects of products and services.

·         Proven ability to position products against competitors.

·         Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions.

·         Excellent listening, negotiation, and presentation skills.

Excellent verbal and written communication skills.

·         Medical Benefit

·         Group Medical Insurance Scheme

·         Long Service Awards

·         Optical Benefit

·         Gym/Sports Benefit

·         Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)

·         Discretionary Bonus (T&C applies

Position Summary

Role and Responsibilities

1. [Sales target management by channel] Prepare to set the optimal sales target that will drive continued growth of the business unit and channel accounts (partners) and encourage employee morale.

2. [Sales strategy setting by channel] Plan the optimal sales strategy that will allow to meet the sales target by analyzing the assigned channel accounts, commercial district, and products.

3. [Sales execution] Carry out sales in ways that focuses on achieving the target based on cooperation with channel accounts.

4. [Channel monitoring and risk management] Participate in the building of trust with channel accounts and creation of a foundation for continued revenue growth.

Skills and Qualifications

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways

• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions

• Normally receives little instruction on day-to-day work and receives general instructions on new assignments

• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Position Summary

Role and Responsibilities

1. [Account analysis by sales type] Carry out categorization of accounts by their sales type and growth plans based on their target business type.

2. [Sales activity management] Manage the feasibility of the sales activities based on the sales/marketing plans aimed at achieving common goals with accounts (set guidelines for ROI analysis and sales activities regarding ATL(Above the line) and BTL(Below the line)).

3. [Volume management] Manage accounts' carried product volume, product logistics, actual sales, and inventory.

4. [Risk management] Manage the potential financial risk in the account's collateral (limit), orders, and payment.

5. [Retail channel management] Manage to ensure that the contract, pricing policy, and the product distribution channel are aligned.

Skills and Qualifications

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways

• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions

• Normally receives little instruction on day-to-day work and receives general instructions on new assignments

• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Position Summary

Role and Responsibilities

1. [Account analysis by sales type] Participate in categorization of accounts by their sales type and growth plans based on their target business type.

2. [Sales activity management] Participate in the management of the feasibility of the sales activities based on the sales/marketing plans aimed at achieving common goals with accounts (set guidelines for ROI analysis and sales activities regarding ATL(Above the line) and BTL(Below the line)).

3. [Volume management] Analyze accounts' carried product volume, product logistics, actual sales, and inventory.

4. [Risk management] Check for potential financial risks in the account's collateral (limit), orders, and payment.

5. [Retail channel management] Analyze whether the contract, pricing policy, and the product distribution channel are aligned.

Skills and Qualifications

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways

• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions

• Normally receives little instruction on day-to-day work and receives general instructions on new assignments

• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

• Experienced with various software delivery models and Agile/SCRUM project management methodologies.
• Have strong background and understanding in object-oriented analysis and design
• Experience in developing clients and server-side components for 3-tier clients/server or web-based application, Java Enterprise Edition, Springboot Framework is a must
• The majority of the time is spent creating high quality, maintainable, and high performing code with test cases when appropriate
• As the developer, you will lead the entire app lifecycle from concept until delivery and post launch support.
• Will be responsible for designing and implementing our software application, translating design mockups and wireframe into usable code

Perform safe & stable to control RRU area operation following integrated management system. Make SOP and educate to members to make daily and monthly report, etc.

• Membuat perencanaan service trailer
• Membuat report KPI mingguan dan bulanan
• Mengelola flow process komponen trailer
• Membuat forecast service dan order komponen

• Melakukan input data maintenance service trailer SST 74
• Melakukan input data absensi man power service trailer
• MelaIukan input data replacement komponen service trailer
• Mempersiapkan dokumen lembar pengecekan

• Melakukan proses administrasi di bagian service
• Melakukan proses billing dan monitoring dokumen

Bertugas sebagai penerjemah bahasa Korea di Perusahaan.

Duty Manager

To maintain the communication within different departments and ensure all departments deliver smooth operations to achieve guest satisfaction while keeping guest safety as priority at all time. During night shift, is responsible to perform night audit and produce business reports as required.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

• Handling guest complaints.
• Perform night audit during Night duty.
• Initiate communication with other departments to ensure smooth operations.
• Provide support to Front Office section.

Director of Revenue Management

The Director of Revenue Management is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role identifies and mentors RM talent in the hotel.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams. 
• Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel. 
• Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
• Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics.
• Participates in the annual budget process and produces long term projections, as required.
• Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies. 
• Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.
• Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
• Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
• Directs and manages all channel distribution strategies. Ensures & maintains a high Distribution health score for the hotel. 
• Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
• Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.
• System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.
• Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Oversees relationship with GRC and Distribution services teams.
• Maintains relationships with local market competitors to keep informed of trends and news. 
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.

• Membuat pencatatan keuangan perusahaan
• Membuat laporan keuangan
• Mengelola arus kas perusahaan

General Duties 

1. Manages and organizes a maintenance team whose mission is to ensure proper maintenance and repair  of the  landscape area.  This  is accomplished within  the scope of a budget and in conformity with well- defined management norms. 
2. Responsible for planning, scheduling, controlling, co-coordinating and participating in the activities of all personnel engaged in maintenance activities. 
3. Responsible for the operation of the landscape department, overall condition and maintenance of landscape, repair and up keeping. 
4. Responsible for the security and safety norms  

General Responsibilities 

1. Plans, controls and co-ordinates activities of all landscape maintenance personnel engaged in maintenance and repair of landscape. 
2. Responsible for the elaboration and implementation of maintenance standards. 
3. Inspect regularly the entire Hotel landscape area and perform repairs and maintenance jobs are done according to hotel standards and practices. 
4. Check regularly the state of cleanliness and hygiene and sanitation of hotel landscape area.  
5. Co-operates with the Purchasing department in locating  sources  for needed items, substitutes locally available for imported ones and ensure best quality and value for money. 
6. Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of tools. (Maintenance store control). 
7. Prepares the schedules of all maintenance colleagues, controls this schedule making sure all areas are covered properly. 

Preventive Maintenance 

1. Ensure to set up a preventive maintenance program covering all areas of the hotel. (Set up of a data base system). 
2. Set up a schedule for preventive maintenance and ensure its realization in a timely manner. 
3. Ensure that the plants are full listing is available and fully updated for a proper schedule of preventive maintenance. 
4. Liaise with project team on preventive maintenance whenever is necessary. 

Deskripsi Pekerjaan:

·        Merencanakan & membuat Stategi Jumlah pasien & sales perusahaan perminggu

·        Menjalin Kerjasama Perusahaan baru diluar rekanan klinik dengan target 3 Perusahaan baru setiap bulan (MOU Perusahaan)

·        Menjalin Kerjasama dengan Agency Asuransi atau Klinik rekanan yang sesuai dengan kriteria Klinik Sahid

·        Menjalin Kerjasama MCU Perusahaan baik calon karyawan maupun Annual

·        Memfollow Up Penawaran Kerjasama baik Pelayanan Kesehatan maupun penunjang medis dengan baik & tepat sasaran

·        Membuat fee rekanan asuransi & perusahaan yang telah bekerjasama

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Sukabumi/Cianjur;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Sukabumi/Cianjur dan Remote Working (WFH).

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Jakarta;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Jakarta dan Remote Working (WFH).

Tugas dan Tanggung Jawab :

• Bertanggung jawab untuk mencapai target;
• Melakukan kunjungan bersama ke toko grosir berpotensial dengan melakukan kunjungan secara individual maupun tim;
• Membuat laporan harian, mingguan, dan bulanan mengenai pipeline, submission, dan disbursement ke Area Manager;
• Membuat relasi yang baik dengan toko grosir yang ada.

Kriteria :

• Memiliki pengalaman min. 2 tahun sebagai Koordinator/Team Leader dari industri FMCG/SME Banking, atau memiliki pengalaman minimal 3 tahun dibidangnya;
• Memiliki hubungan bisnis yang baik dengan wholesaler/distributor FMCG di area Cirebon;
• Target oriented;
• Memiliki kemampuan komunikasi dan berjualan yang baik;
• Memiliki kendaraan pribadi dan SIM;
• Penempatan di Cirebon dan Remote Working (WFH).

• Prepare draft and review any legal documents (agreements, confirmation letter, amendments/addendums, side letters, etc.) within the company
• Conduct legal research and provide advisory related to the company's operational and business activities
• Maintain legal database (company documents/company licensing) and organize executed versions of agreements
• Handle general corporate matters, liaise with public notaries, external lawyers, and government authorities in relation to general corporate, licensing of companies, and corporate secretarial matters
• Work closely with relevant business units on new product launches, licensing and compliance matters and all other strategic legal matters
• Prepare administration of general meeting of shareholders
• Analyst and implement relevant laws and regulations to provide updated agreements, company regulations, etc
• Support any related jobs assigned by Legal & Compliance Sr. Lead, Legal & Compliance Head and/or business stakeholders.

• A bachelor’s degree from a reputable university
• 3-4 or more years of legal experience in a corporate setting, background from financial and/or technology company setting would be a plus
• Experience in drafting business contract and contract negotiation
• Being fluent in English (written and oral) is a must
• Attain multitasking and time management skills, with the ability to prioritize tasks
• Strong stakeholder management skills, with the ability to work collaboratively with cross-functional teams and build relationships at all levels of the organization
• Display commercial acumen and the ability to balance legal considerations with business objectives
• Exceptional analytical and problem-solving skills, with attention to detail
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously
• Demonstrated professionalism, integrity, and discretion in handling confidential information.

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. We’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need a high-performing Customer Support Specialist to join our team and provide frontline support to our customers!

As a Customer Success Specialist at Cadmus, you'll play a key role in ensuring that our customers have an outstanding experience in our platform, fostering customer satisfaction and loyalty. You’ll also be the first line of defence for our valued customers, ensuring their questions and concerns are addressed promptly and professionally.

In this role you will be expected to

• Provide exceptional customer support via phone, email, and chat.
• Educate the teachers and students who use our platform on how to get the most out of it; assist them with their questions or issues.
• Ensure we build deep, meaningful and value-driven relationships with customers online.
• Successfully execute special projects that support our pilot and enterprise implementations as needed.
• Troubleshoot customer issues efficiently and identify solutions, working independently and collaboratively as needed.
• Proactively research and stay up-to-date on company products and services to provide informed answers.
• Ensure all customer facing materials are updated with the latest releases and the most relevant information.
• Identify and escalate complex issues to the appropriate teams for resolution.

Skills & Experience

• Communication Skills: You have advanced English communication skills, and are equally comfortable talking to internal teammates and external customers. You have managed customers on voice/video from Australia, UK, and/or USA in a user-facing role.
• Problem solving: Able to quickly understand customer pain points and engage with them on the solution most relevant to them.
• Support Experience: Minimum 2 years of experience in customer service or a related field, supporting the growth of software products while working remotely. 
• Technical comfort: Familiarity with a variety of software applications is preferred. Ability to learn and adapt to new software programs quickly. Comfortable with MS-Office / G-suite. Experience with Hubspot is a plus.
• Startup DNA: You’re flexible, comfortable with ambiguity, and have experience wearing multiple hats while supporting rapid growth. You have been a one-person army when needed, or worked as an early employee. 
• A Bar Raiser: You bring your passion and work ethic to the table every day, setting the example for others. You are constantly looking to upskill yourself, and find ways to improve upon the status quo. You enjoy collaborating cross-functionally to accomplish shared goals and care about learning, growing, and helping others do the same.

• A remote-friendly, flexible working culture; where you can work from any global location
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Mentoring and succession planning for your career
  

Cadmus is a remote-friendly company, and this role is open to candidates anywhere in Indonesia.

Hiring Process

Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.

Our interview process consists of a recruiter phone screen, a hiring manager interview, a homework task and a panel interview. These will be completed in person or online (via Zoom).

While we review your application, please get to know us by visiting cadmus.io or following our social channels.

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus.

If you need assistance or accommodations made due to a disability, please let us know.