PT Moladin Finance Indonesia (formerly PT Pro Car International Finance) is part of the Moladin Group. MOFI is a finance company that provides financial services to anyone, anywhere, and anytime. MOFI products are fully digital with innovative, flexible and effective processes. Since changing to Moladin Finance Indonesia in April 2023, MOFI has focused on meeting consumer needs, both productive needs through investment and working capital financing facilities, as well as other needs through multipurpose financing facilities. MOFI is licensed and supervised by OJK.

Moladin is searching for a Legal Credit Senior Counsel! You will be responsible for ensuring that Moladin's operations and transactions are in compliance with all relevant regulations and legislation. You will play a critical role in ensuring the company is operating within the legal framework while maintaining the highest standards of ethics.

• Develop, maintain, and implement legal credit operational programs, including policies and guidelines, documentation, training logs, and related policies/procedures.
• Prepare legal opinion and assistance on financing contracts based on the applicable law and regulations, including drafting, reviewing, advising and obtaining the perfection of the financing and security legal documentations.
• Manage, monitor and administer the public notary to ensure the effective and efficient processing of the financing contracts, collateral checking and pledging documentations including to ensure “zero mistakes documentation” to secure the interest of the creditor when exercising its rights to a Non Performing Financing debtor. 
• Managing internal operations process with credit analyst, appraisal and custodian team to ensure an effective service level agreement based on the company standard operating procedures.
• Provide regular reporting to the management and submit accurate and timely reports to regulators (as applied) to ensure the avoidance of sanctions/fines from regulators.
• Monitor changes in laws, regulations, and industry best practices to ensure the company remains up-to-date and compliant.
• Liaise with external regulators such as the Land National Office, Ministry of Law and Humans Rights, Courts, and other related government agencies.

• Bachelor’s Degree/University degree or equivalent experience.
• Minimum of 5-10 years of relevant experience in the Legal Credit and/or Operation function of financial institutions, preferably Multifinance Company and/or Banks.
• Solid understanding of applicable laws, regulations, and industry standards, with a focus on legal credit, compliance, and corporate governance.
• Exceptional attention to detail, highly responsible, with strong integrity, commitment and discipline.
• Passionate about delivering high-quality work and exceeding expectations in a fast-paced environment.
• Strong communication skills, both oral and written, with the ability to effectively communicate advice backed up by sound judgment.

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives by controlling pests, improving hygiene, and interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and customers. Rentokil Initial regards equality and fairness as fundamental rights of all of its colleagues. We live our values of service, Relationships, and Teamwork which our colleagues across the world identified.

Our family of businesses; Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader that provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments, and protective uniforms and equipment: focusing on top-quality products and services. Our plant business, Ambitious is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal, Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

• This position will be responsible for planning and regulating service delivery, increasing service productivity, and managing service costs (over time and vehicle fuel).

• Bachelor Degree from Biology, Agriculture or Industrial Engineering
• Minimum graduation with 1 year experience of relevant experience of managing team
• Experience in capacity analyses and service schedule will be an added advantage
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with affecting quality of work
• Customer oriented and Result driven
• Knowledge of territory which is handled for planning
• Willing to be placed in Padang Office

• Attractive monthly base salary
• Allowance
• Incentive
• Career path
• Performance Incentive
• Training & Development

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

1. Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health
2. At least 1 year(s) of working experience in the related field
3. Able to mobile and having a driving lisense
4. Good Communication and decision maker
5. Having leadership skill
6. Excellent command in spoken and written English
7. Willing to work at South Jakarta
8. Starting as soon as possible

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

The Senior Accounting Lead will manage a set of accounting activities to ensure compliance with generally accepted accounting principles, corporate policies and external audits. This person will manage Amartha group end-to-end financial reporting process, including activities to support the financial statement figures.

The Senior Accounting Lead will report to and work closely with the Head of Finance Control, Chief Financial Officer, and others in the organization as needed to perform analysis and reconciliation of accounts and in development and implementation of accounting policies, including preparing technical assessment papers as needed.

The ideal candidate possesses leadership capabilities, solid operational and technical accounting background and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

Responsibilities:

• Manage the end-to-end financial reporting process, monthly and annually, including ensuring all costs incurred are properly recorded, reviewing journal entries, account balance reconciliations, coordination with other department (if needed) and report deliverables preparation
• Prepare technical papers to support company’s accounting treatment
• Participate in the ongoing development/establishment of accounting policies and procedures and operational strategies including the review and implementation of process and system changes.
• Continued focus on improving system efficiencies and business practices
• Assist management in strategic financial projects and corporate actions
• Ensure compliance with internal control policies and the prevailing rules and regulations
• Collaborate with external auditors to ensure successful audit results and compliance
• Interacts at all levels and with budget owners or other stakeholders to produce timely, efficient and accurate month-end close and all internal management and financial reporting through annual report
• Analyze the effect of statutory accounting practices and studies regulations and guidance to ensure correct application of Indonesian GAAP and IFRS
• Make recommendations for changes as needed and ensure that company policies and procedures are followed
• Assist with compilation of information for preparation of tax returns
• Work with Tax, Budget and Treasury to ensure overall coordination of all financial accounting activities through annual report
• Prepare summary feedback of financial statements variances to budget
• Actively review and advise on financial/accounting processes

• At least 5 years of experience, with a minimum of 1 year management experience
• A Bachelor’s / Master's degree in Accounting
• Background in Big 4 accounting firm
• Proficient in Indonesian GAAP and IFRS
• Have experience in financial industry
• Strong problem solving skills and willingness to perform direct work to get the job done
• Skilled at working effectively with cross functional teams
• Excellent business reporting and communication skills

About the role

As an Internal Communications Intern, your main tasks include creating engaging content/copywriting for internal channels, assisting in campaign planning, coordinating events, managing project feedback, providing administrative support, and collaborating with teams to ensure consistent messaging. This internship offers valuable exposure to corporate communication strategies and practices. Join us in building a workplace that has an effective communication environment  — apply now!.

Responsibilities

1. Schedule posts and monitor engagement includes crafting the content and execution of internal email campaigns, including creating templates, segmenting recipient lists, and analyzing campaign performance.
2. Document communication processes and guidelines and guidance on internal communication tools.
3. Help maintain and update the company's intranet by uploading content, ensuring accuracy, and organizing information for easy access by employees.
4. Assist in analyzing data related to internal communications metrics, such as email open rates, newsletter engagement, and intranet traffic, to identify trends and areas for improvement.
5. Create and collaborate with graphic designs in visual assets for internal communications.
6. Help coordinate logistics for internal events and meetings, including booking venues, managing RSVPs, and setting up audiovisual equipment.

The qualifications that you must have:

1. Strong written and verbal communication abilities are essential for crafting clear and engaging messages.
2. The ability to generate fresh ideas and think creatively is crucial for developing innovative communication strategies and content.
3. Being meticulous and thorough ensures accuracy in content creation, data analysis, and document organization.
4. Proficiency in using communication tools, graphic design software, and video editing platforms enhances effectiveness in the role.
5. Capability in managing multiple tasks, coordinating events, and keeping documentation organized is vital for success.
6. Flexibility in adjusting to changing priorities and learning new skills enables smooth navigation of dynamic work environments.
7. The capacity to analyze data and derive meaningful insights helps in optimizing communication strategies and measuring effectiveness.
8. Being a team player and effectively collaborating with colleagues ensures alignment in messaging and project coordination.
9. Efficiently managing time and meeting deadlines ensures timely delivery of communication materials and support.
10. A proactive attitude and a willingness to learn about internal communication practices and technologies contribute to personal growth and professional development in the role.

About the team
The EBIC (Employer Branding and Internal Communication) team is where creativity comes to life. Our secret sauce?  We might specialize in big, complex projects or creating massive content. We don't just think outside the box; we've turned it into a rocket launcher for achieving stellar results.

Purpose :
The HR Generalist is responsible for managing local/in-country HR operations. This individual is primarily accountable for driving the effective delivery of HR programs and services across the entire employee lifecycle. While the HR Generalist serves as an advisor to employees, providing guidance on HR policies and processes, he/she also works closely with the Country Manager, Department Heads, Line Managers, and other key stakeholders in ensuring employees feel supported and are engaged throughout their employment with the company.  

Key Accountabilities :

• Working closely with the Regional Head of People in adopting the overall HR Strategy and operational plans in the local HR operations through regular goal setting, ensuring quarterly objectives and priority areas are aligned with overall Company strategy 
• Developing and aligning local HR policies and procedures with the country’s legislation well as the company’s global requirements; ensuring the organization’s compliance with local employment regulations 
• Sending out job offers and gathering pre-employment requirements from incoming new joiners 
• Effectively onboarding new joiners into the company, promptly delivering HR/company briefing 
• Carrying out payroll management activities (new hire payroll registration, monthly payroll processing and statutory reporting, and final pay processing) for all employees 
• Keeping track of employee benefits utilization, processing claims, and coordinating with external benefit providers/partners (e.g. availment, renewal) 
• Monitoring new hire performance, guiding Managers during performance reviews, confirming employment regularization 
• Ensuring quarterly performance reviews are completed, documenting and cascading employee performance scores, calculating performance bonuses when applicable 
• Carrying out in-country employee engagement initiatives and activities 
• Managing and addressing employee issues related to misconduct and grievance and facilitating disciplinary procedures 
• Managing the HRIS, monitoring attendance and leave utilization, and guiding employees on using HR technology and related platforms 
• Keeping employee records up-to-date and ensuring all relevant HR documentation are intact 
• Preparing HR reports and utilizing people analytics to understand people drivers and identify improvement areas 
• Promptly addressing employee inquiries and resolving workforce issues 
• Managing in-country HR budget and expenses 
• Serving as the lead subject matter expert (SME) in all local HR matters, assisting and advising line managers on performance management, people development, compensation management, and employee issues 
• Conducting regular total rewards (compensation, benefits, perks, engagement initiatives) benchmarking to help the company attract and retain talents 
• Regularly touching base with Department Heads and Line Managers to identify people-related needs and pressing employee issues 
• Collaborating with the TA team on the development and implementation of creative recruiting strategies to hire the best available talent 
• Communicating with statutory bodies/governmental authorities when needs arise 
• Performing other relevant duties that may be assigned 

Qualifications (including core skills and competencies) 

• University degree 
• At least four (4) years of progressive work experience in full cycle HR Management (recruitment and onboarding, payroll and benefits, employee engagement, performance management, employee/industrial relations) 
• Experience in fast-paced and high growth multinational organizations, background in the fintech/tech industry a plus 
• Strong understanding of HR processes, procedures, and best practices as well as local employment laws  
• Experience in designing and implementing HR policies, procedures, and programs 
• Ability to effectively build relationships with and manage stakeholders across all levels 
• Excellent knowledge and understanding of regulations, accepted professional standards, and local legislations (including legislation on employment, data protection, and health & safety) 
• Knowledgeable about identifying, tracking, and analyzing key HR performance metrics/KPIs 
• Excellent planning, organizational, and goal-setting skills 
• Well-versed in the latest HR technologies and must be savvy about relevant systems and tools 
• Excellent communication and interpersonal skills; possesses a positive and approachable manner 
• Curious, proactive and agile; able to come up with innovative solutions to problems 
• Methodical, has a strong attention to detail, and able to make quick and rational decisions 
• Commitment to continuous personal development; willingly seeks, accepts, and delivers feedback 
• Experience in operating in a high-pressure environment 

• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

• Conduct New Joiner Training.
• Provide Refreshment Training and Coaching for existing employees.
• Identify problems and investigate findings regarding visit quality.
• Analyze the results of field collector visits.
• Check and ensure that all documents for newly recruited field officers are in place and properly archived.
• Update & Review Training Material on a monthly basis.

• Bachelor's degree or equivalent experience required, preferably in finance, banking, or a similar field.
• At least 2 years of experience as a Trainer, Investigator, or QC.
• Strong interest in the financial technology industries.
• Proficiency with Microsoft Office, Google Sheets, and Google Drive.
• Excellent presentation skills.
• Exceptional communication skills.
• Strong analytical skills.
• Effective coaching, facilitation, and team-building skills.
• Fluent in both Bahasa and English (preferably).
• Professional demeanor and appearance.
• Strong presentation skills.

POSITION: SNOC ENGINEER

LOCATION: OFFICE BASED (JAKARTA)

JOB PURPOSE and Description

HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a subsidiary of Trillian Group. 

Responsible for 24x7 NMS, Ticket management and all communications with Global Telecom client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.

Role Profile and Responsibilities:

The Employee’s Responsibilities shall include, but shall not be limited to:

● Respond to Customer’s requests and inquiries
● Real-time monitoring on the Network Monitoring System (NMS)
● Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
● Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP
● Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions
● Follow-up with responsible departments for resolving escalated/pending alarms.
● Logging of Tickets on the Ticketing System
● Updating of the Ticketing System with the latest progress on all tickets, follow-ing internal SOPs based on Industrial Standards
● Mastering the current inhouse developed applications and platforms to be able to provide immediate responses to platform related clients’ queries
● Preliminary investigation, classification, and acknowledgement to the respec-tive clients, of all opened tickets as per SOP
● Initial support ticket trouble shooting (logs, traces, CDRs), ticket verifications, impact analysis and next actions
● Escalating Tickets to relevant teams at 2nd Line
● Follow up on Opened Tickets Internally as per SLAs till resolution
● Updating Customers with progress as per SLAs
● Tickets Reports and Analysis on Daily, Weekly and Monthly basis
● Handling and assistance in the execution of Change Requests including sched-uling, process flow ownership, customer communication and execution
● Assistance in technical operations, maintenance, clients’ installations, and up-grades 24x7 activities, such as but not limited to:
    ● Assistance in UAT and migration
    ● System Health Monitoring

● Execution of minor / routine technical activates

● Degree in Computer Science, Information Technology, Engineering or equivalent
● Linux knowledge considered an asset
● Must be able and willing to work shifts (basis of 8 hours per shift with 24x7 coverage Monday to Sunday inclusive of public holidays)
● Minimum 2 + years 24/7 NOC and Customer handling experience in IT, ISP or Telecom Operations
● Strong operational experience on Jira & Zabbix or other ticketing & NMS platforms

● Protocol analysis and troubleshooting hands on skills using protocol analyzers such as Wireshark 

● Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset
● Flexibility to travel
● Ability to work in a fast-paced environment
● Proficiency in the English language both written and verbal
● Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
● Able to work on his/her own initiative
● Willing to learn new technologies
● Interpersonal skills

• Gross Base Salary paid monthly
• International and multi-cultural working environment
• Private Health Insurance
• Travel Allowance
• Health and Fitness Allowance
• Staff recognition and career growth
• Internal training
• Shift Work (based in office in Jakarta)
  
  
  

About Us:

For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

What is it like to work here:

We are a hyper-growth, global organisation with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programmes, providing room for internal promotion and longevity.

Perform safe & stable to control RRU area operation following integrated management system. Make SOP and educate to members to make daily and monthly report, etc.

• Prepare draft and review any legal documents (agreements, confirmation letter, amendments/addendums, side letters, etc.) within the company
• Conduct legal research and provide advisory related to the company's operational and business activities
• Maintain legal database (company documents/company licensing) and organize executed versions of agreements
• Handle general corporate matters, liaise with public notaries, external lawyers, and government authorities in relation to general corporate, licensing of companies, and corporate secretarial matters
• Work closely with relevant business units on new product launches, licensing and compliance matters and all other strategic legal matters
• Prepare administration of general meeting of shareholders
• Analyst and implement relevant laws and regulations to provide updated agreements, company regulations, etc
• Support any related jobs assigned by Legal & Compliance Sr. Lead, Legal & Compliance Head and/or business stakeholders.

• A bachelor’s degree from a reputable university
• 3-4 or more years of legal experience in a corporate setting, background from financial and/or technology company setting would be a plus
• Experience in drafting business contract and contract negotiation
• Being fluent in English (written and oral) is a must
• Attain multitasking and time management skills, with the ability to prioritize tasks
• Strong stakeholder management skills, with the ability to work collaboratively with cross-functional teams and build relationships at all levels of the organization
• Display commercial acumen and the ability to balance legal considerations with business objectives
• Exceptional analytical and problem-solving skills, with attention to detail
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously
• Demonstrated professionalism, integrity, and discretion in handling confidential information.

Compliance Analyst will have overall responsibility in supporting various regulatory compliance initiatives (with particular focuses on P2P, payment system provider (PJP) and multifinance businesses) and ensuring that all compliance requirements are met – this includes:

• Supporting  regulatory licenses matters, set up compliance framework & guidelines, including anti-bribery & corruption, external vendor compliance management, data privacy;
• Managing regulatory engagement with relevant authorities and ensuring compliance with mandatory reporting requirements to regulators;
• Ensuring the delivery of timely, accurate, and commercially practical reporting to the regulator (s) and recommendations on licensing, regulatory and counter-party risk for business;
• Performing report on gap analysis on each prevailing regulation in relation to the group businesses;
• Incident management (e.g. responding to regulatory investigations / inspections by authorities;
• Ensuring compliance with regulatory requirements on regular basis.

• Experienced compliance officer with minimum of 2 years PQE;
• Ideal candidate would have a mix of (i) prior in-house experience in the bank and financial services sector (preferably a P2P, licensed e-money / wallet operator in Indonesia) and (ii) private practice experience in law firms;
• Demonstrable track-record in compliance matters;
• Extensive experience in interacting with regulators, particularly with OJK Fintech and Bank Indonesia;
• Fluent in English is a must;

• Excellent drafting, negotiation, and communication skills;
• Strong stakeholder management skills, with the ability to work collaboratively with cross-functional teams and build relationships at all levels of the organization;
• Display commercial acumen and the ability to balance legal considerations with business objectives;
• Exceptional analytical and problem-solving skills, with attention to detail;
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously;
• Demonstrated professionalism, integrity, and discretion in handling confidential information.

The Procurement Officer (“Admin”) is responsible for the administrative works of Procurement such as Purchase Order creation & distribution and maintaining internal Tracker to help the operational business of the Company.

Responsibilities

• Create Purchase Order (PO) as required by the Procurement Buyer
• Send PO to Vendor by email & ensure the Vendor received the email
• Manage the end-to-end administrative process of Vendor Management to fulfill the Users and/or Regulatory needs, such as Vendor Registration
• Proactively liaise with the Procurement Buyer for the Purchase Order purpose
• Maintain the internal Tracker for end-to-end PR to PO journey for SLA & Saving reporting

• Minimum Diploma 3 in any major 
• No Minimum of years of experience as an Officer or Admin Purchasing/Procurement
• MS excel mastery, familiar with SAP is plus point
• Preferably have excellent communication skill including negotiation and presentation 
• Teamwork player
• Able to understand stakeholder needs, analyze their needs and be a solution-oriented person.
• Eager to learn new things and challenge
• Detail oriented

• To contribute to the scholarship and intellectual life of the University by conducting University TriDharma as appropriate under Head of Department supervision.
• To  participate in the University and wider Department activities. The main responsibility includes the following :
  • To engage in undergraduate teaching. The range of duties may vary from time to time but faculty are engaged primarily in lecturing. Some class teaching may also be required. 
  • To participate in various University events as committee. 
  • To implement other duties and tasks required by Faculty and/or Rectorate. 

About the role

Join Amartha as a data analyst in our New Retail business unit. As an important member of our team, you will play a critical role in shaping the future of Amartha One's digital services products. Your skills in data analysis and strategic thinking will play a critical role in driving our mission to have an immediate impact on Amartha One agents

Responsibilities

• Carrying out comprehensive data analysis of Amarthaone agents from acquisition to activation
• Coordinate with FO team to drive weekly milestones
• Recommend solutions to improve acquisition and activation efficiency
• Designing new initiatives to help increase weekly productivity achievements
• Monitor amartha one Agent performance and lead continuous improvement initiatives

The qualifications that you must have

• A Bachelor’s degree in Math, Engineering, Computer Science of related field from reputable university
• Preferably more than 2 year experience in data analytics or business analysis
• Strong analytical skills with the ability to interpret complex data and translate findings into strategic insights and actionable recommendations
• Fluency in Bahasa Indonesia and English, both written and spoken

We are seeking a dynamic and experienced Customer Experience Supervisor to join our team. The Customer Experience Supervisor will play a pivotal role in ensuring the highest standards of service delivery to our valued customers and dealers. This individual will be responsible for overseeing the Customer Service Team, managing escalations, collaborating with various departments, and maintaining overall team performance.

Responsibilities

• Ensure efficiency, effectiveness, and excellence in service delivery.
• Handle escalated customer inquiries and complaints promptly and professionally, seeking resolution in a timely manner.
• Collaborate closely with cross-functional teams such as Product, Operations Planning, Business Team, and others to address customer issues and improve processes.
• Develop and implement strategies to enhance the overall customer experience and satisfaction.
• Monitor key performance indicators (KPIs) and metrics to evaluate team performance and identify areas for improvement.
• Provide regular coaching, feedback, and training to team members to foster their professional growth and development.
• Establish and maintain strong relationships with internal stakeholders to facilitate seamless communication and collaboration.
• Conduct regular performance evaluations and performance management activities for team members.
• Stay updated on industry trends, best practices, and emerging technologies to continuously improve customer service operations.

• At least 3 years of experience in the Customer Service industry.

• At least 1 year of experience as a Team Leader, Supervisor, or equivalent position.
• Experience in the Financing Business sector is highly desirable.
• Knowledge about OJK (Otoritas Jasa Keuangan) Regulations is a must.
• Proven experience in handling escalations and resolving customer issues effectively.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
• Strong problem-solving skills and the ability to think critically and strategically.
• Demonstrated ability to lead, motivate, and develop a team of customer service professionals.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Exceptional organizational skills and attention to detail.
• Commitment to delivering outstanding customer experiences and driving customer satisfaction.

• Making sure high level accuracy of billing issued as well as company’s revenue
• Doing reporting, filing, sharepoint maintenance on regular basis
• Accounting of transactions that related with revenue, account receivables and other related accounts
• Liaise with other departments, hotels

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Tugas dan Tanggung Jawab :

• Melakukan pengawasan pengendalian hama sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Min. lulusan D3/SMA/SMK/MAN/sederajat
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Bersedia bekerja dengan mobilitas tinggi
• Lebih disukai apabila memiliki pengalaman di perusahaan jasa
• Mampu mengendarai kendaraan roda dua dan roda empat
• Memiliki SIM C
• Memiliki SIM A
• Bersedia travelling ke seluruh wilayah Indonesia

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

• Provide sales strategy by seeking corporate customers in Financial Services & Banking Sector
• To execute sales calls to create new customer
• Create new sales activities to achieve team revenue/ sales target
• Business maintenance
• Exploring new potential client
• Building and maintaining relationships with existing clients in Wholesale Sector (ISP / Telco / System Integrator account)

• Age 25 -38 years
• Candidate must possess at least Bachelor's Degree in any field or equivalent
• At least 3 Years of working experience in the related field is required for this position
• Good communication and negotiation skills
• Able to work under pressure and independent
• Target Oriented
• English Active
• Preferably experienced handling Wholesale Sector (ISP / Telco / System Integrator account)
• Willing to Work in Centennial Tower, South Jakarta

• Medical Insurance
• Medical Check Up
• Free Product Service

About Us 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO start to expanding its business in Agritech and Agribusiness named Telkomsel DFE (https://dfe.farm/)   

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset) 

As a Warehouse and Fulfilment Manager, You will be responsible for overseeing all aspects of warehouse operatons, including inventory management, order fulfilment, and logistics coordination. This role requires a strategic thinker with exceptional leadership skills, a keen eye for detail, and a commitment to ensuring efficient and accurate warehouse operations.

What you will do but not limited to:

1. Warehouse Operations Management:

• Supervise and lead a team of warehouse personnel to ensure smooth day-to-day operations.
• Implement and optimize warehouse procedures to enhance efficiency, accuracy, and safety
• Monitor and manage inventory levels, conducting regular audits and reconciliations.

2. Order Fulfillment:

• Coordinate with sales and customer service teams to prioritize and fulfill customer orders in a timely manner.
• Develop and implement strategies to improve order fulfillment processes and reduce order processing times.
• Ensure accuracy in order picking, packing, and shipping.

3. Logistics Coordination:

• Collaborate with transportation providers to optimize delivery schedules and minimize shipping costs.
• Oversee the receiving and dispatching of goods, ensuring timely and accurate shipments.
• Implement tracking systems to monitor the movement of products within the supply chain.

4. Quality Control:

• Establish and maintain quality control standards for incoming and outgoing shipments.
• Conduct regular inspections to ensure the integrity of products and adherence to quality standards.

5. Data Analysis and Reporting:

• Utilize warehouse management systems and data analytics tools to generate reports and analyze key performance indicators.
• Make data-driven recommendations for process improvements and operational enhancements.

 6. Safety Compliance:

• Implement and enforce safety protocols to create a secure working environment.
• Conduct regular safety training sessions for warehouse personnel.

7. Team Leadership:

• Motivate warehouse team to achieve high levels of performance.
• Foster a positive and collaborative work environment, and accountability.

• Bachelor's degree in Business Management, Business Administration, Supply Chain Management, Logistics, or related field. 
• Proven experience with minimum 5-8 years in warehouse inventory management, Fulfilment management, or similar role. 
• Strong knowledge of warehouse operations and inventory management. 
• Excellent analytical and problem-solving skills. 
• Strong attention to detail and accuracy. 
• Excellent organizational and time management skills. 
• Effective communication and interpersonal skills. 
• Ability to work independently and collaboratively in a team environment. 

• Attractive total compensation of salary, festive allowance, and annual bonus
• Private Health Insurance
• Working device provided
• Employee Development Program
• Flexible Working Arrangement
• Team’s day out and Culture programs
• Mental Health & Well-being program
• Various club and Engagement activities

1. Melakukan Monitor terhadap performa Business Partner Collection (BPC /Field Collector) dilapangan 
2. Melakukan rekap, dan pendataan dari hasil performa BPC di lapangan 
3. Melakukan pendampingan, arahan dan intruksi untuk tujuan collection kepada BPC di lapangan
4. Melakukan koordinasi dengan BM dan AM terkait performa BPC dan pemenuhan tujuan collection di  Point atau Area tersebut 
5. Melakukan koordinasi dan laporan terhadap perkembangan BPC baik secara administrasi, kedisiplinan  dan perfroma kepada atasan
6. Melakukan koordinasi terhadap aktifitas keseluruhan BPC di point kepada Regional People Partner dan Team Lead
7. Melakukan Analisa terhadap alur proses BPC dan hal pendukung untuk kinerja BPC dan  mengkoordinasikan kepada Team Lead 
8. Melakukan targeting dan analisa aktivitas BPC serta mengkoordinasikan kepada Team Lead

• Berpengalaman bekerja di lapangan minimal 1 tahun
• Posisi terakhir sebagai Team Leader/Coordinator/Supervisor
• Etika dan etos kerja yang baik serta berorientasi pada target
• Mencerminkan performa kerja yang baik di pengalaman kerjanya
• Bersedia traveling dan ditempatkan di seluruh Regional Penempatan

1. Melakukan Monitor terhadap performa Business Partner Collection (BPC /Field Collector) dilapangan 
2. Melakukan rekap, dan pendataan dari hasil performa BPC di lapangan 
3. Melakukan pendampingan, arahan dan intruksi untuk tujuan collection kepada BPC di lapangan
4. Melakukan koordinasi dengan BM dan AM terkait performa BPC dan pemenuhan tujuan collection di  Point atau Area tersebut 
5. Melakukan koordinasi dan laporan terhadap perkembangan BPC baik secara administrasi, kedisiplinan  dan perfroma kepada atasan
6. Melakukan koordinasi terhadap aktifitas keseluruhan BPC di point kepada Regional People Partner dan Team Lead
7. Melakukan Analisa terhadap alur proses BPC dan hal pendukung untuk kinerja BPC dan  mengkoordinasikan kepada Team Lead 
8. Melakukan targeting dan analisa aktivitas BPC serta mengkoordinasikan kepada Team Lead

• Berpengalaman bekerja di lapangan minimal 1 tahun
• Posisi terakhir sebagai Team Leader/Coordinator/Supervisor
• Etika dan etos kerja yang baik serta berorientasi pada target
• Mencerminkan performa kerja yang baik di pengalaman kerjanya
• Bersedia traveling dan ditempatkan di seluruh Regional Penempatan

Primary Responsibilities  

1. Supervise and carry out the production of pastries, Bread, Bakery, cakes, desserts, chocolates, petit fours, ice cream and ensure that they comply with prescribed recipes and specifications. 
2. Understand the basic philosophy of the company. Implement and energize the company philosophy in his/her daily work. 
3. Check and prepare the required mise-en-place according to orders. 
4. Prepare store requisitions for supervisor’s approval and check that the received goods meet the predetermined quality and purchasing specifications. 
5. Ensure the proper handling of all semi-finished and finished products to keep spoilage to a minimum. 
6. Monitor the proper handling and storage of all produce to keep spoilage to a   minimum. 
7. Drive Daily Taste Panel to ensure FB team and Culinary knowledge is challenge   
8.          daily to ensure great guest experience. 
9. Create new types of pastries and desserts preparing sample tasting 

Helps to maintain Company Culture 

1. Understand the basic philosophy of the company. Implement and energize the company philosophy in all colleagues’ daily work. 

Maintenance, Cleanliness and Sanitation  

1. Inspect and ensure that all operating equipment it is maintained in good working conditions and raise repair and maintenance request when necessary. 
2.  Ensure that the workstations are clean and sanitized and the proper safety procedures are observed by cooks at all times. 

Recruitment and Selection 

1. Engage in processes in finding talent insider and outside the organization 

2. Coordinate selection and recruitment of talents to ensure a smooth onboarding experience 

3. Support schemes to reduce/minimize the turnover rate; 

Induction and Onboarding 

1. Coordinate pre-arrival experience for all new culinary and stewarding colleagues 

2. Ensure new culinary and stewarding colleague feel welcome and all documentation as well as team members are prepared for the new colleague arrival; 

3. Coordinate orientation programs and three month training plans; 

4. Seek feedback from new colleague in their first month of employment; 

Culture Diversity and Inclusion 

1. Demonstrate the Accor Hotels values in all behaviors with the hotel team; 

2. Support diversity in the selection of colleague ensuring equality of treatment based on competencies; 

Policies and Procedures 

1. Ensure adequate staffing daily to ensure smooth operations. Create and submit weekly colleagues’ rosters for Executive Chef Approval and advise Executive Chef on recruitment and promotion of subordinates when appropriate. 
2. Take ownership and accountability for the profitability of the outlet. 
3. Prepare recipes of new items for costing and verify cost analysis of each dish. 
4. Prepare monthly duty roster and manage Public Holiday and Annual Leave. 
5. Prepare daily market list after reviewing the par stock and prepare the requisition orders to be approved by executive chef before submission. 
6. Liaise with the Stewarding section to arrange schedule of cleaning and pest control. 
7. Assist Executive Chef in preparing operating budgets. 
8. Maintain H.A.C.C.P program where implemented. 
9. Perform any other related duties as and when assigned by the Executive Chef. 

1. Melakukan Monitor terhadap performa Business Partner Collection (BPC /Field Collector) dilapangan 
2. Melakukan rekap, dan pendataan dari hasil performa BPC di lapangan 
3. Melakukan pendampingan, arahan dan intruksi untuk tujuan collection kepada BPC di lapangan
4. Melakukan koordinasi dengan BM dan AM terkait performa BPC dan pemenuhan tujuan collection di  Point atau Area tersebut 
5. Melakukan koordinasi dan laporan terhadap perkembangan BPC baik secara administrasi, kedisiplinan  dan perfroma kepada atasan
6. Melakukan koordinasi terhadap aktifitas keseluruhan BPC di point kepada Regional People Partner dan Team Lead
7. Melakukan Analisa terhadap alur proses BPC dan hal pendukung untuk kinerja BPC dan  mengkoordinasikan kepada Team Lead 
8. Melakukan targeting dan analisa aktivitas BPC serta mengkoordinasikan kepada Team Lead

•  Berpengalaman bekerja di lapangan minimal 1 tahun
•  Posisi terakhir sebagai Team Leader/Coordinator/Supervisor
•  Etika dan etos kerja yang baik serta berorientasi pada target
• Mencerminkan performa kerja yang baik di pengalaman kerjanya
• Bersedia traveling dan ditempatkan di seluruh Sumatera Utara

1. Melakukan Monitor terhadap performa Business Partner Collection (BPC /Field Collector) dilapangan 
2. Melakukan rekap, dan pendataan dari hasil performa BPC di lapangan 
3. Melakukan pendampingan, arahan dan intruksi untuk tujuan collection kepada BPC di lapangan
4. Melakukan koordinasi dengan BM dan AM terkait performa BPC dan pemenuhan tujuan collection di  Point atau Area tersebut 
5. Melakukan koordinasi dan laporan terhadap perkembangan BPC baik secara administrasi, kedisiplinan  dan perfroma kepada atasan
6. Melakukan koordinasi terhadap aktifitas keseluruhan BPC di point kepada Regional People Partner dan Team Lead
7. Melakukan Analisa terhadap alur proses BPC dan hal pendukung untuk kinerja BPC dan  mengkoordinasikan kepada Team Lead 
8. Melakukan targeting dan analisa aktivitas BPC serta mengkoordinasikan kepada Team Lead

•  Berpengalaman bekerja di lapangan minimal 1 tahun
•  Posisi terakhir sebagai Team Leader/Coordinator/Supervisor
•  Etika dan etos kerja yang baik serta berorientasi pada target
• Mencerminkan performa kerja yang baik di pengalaman kerjanya
• Bersedia traveling dan ditempatkan di seluruh Sumatera Selatan