Bertanggung jawab sebagai kurir untuk melakukan kegiatan distribusi paket baik pengambilan/pick up paket dari pengirim dan juga pengiriman/deliver paket kepada penerima dalam suatu area tertentu.

Menjalankan dan memonitoring fungsi HSE di perusahaan

Memastikan kesehatan & keselamatan kerja di lingkungan perusahaan berjalan sesuai dengan peraturan yang berlaku

Melakukan pembinaan,pelatihan dan sosialisasi mengenai Safety sesuai kebutuhan perusahaan

Melakukan pemeriksaan pada peralatan dan lingkungan kerja

Membuat laporan HSE dan menganalisis data statistik kecelakaan kerja

Mengelola sistem admin dan managemen K3 perusahaan

Memantau dan mengevaluasi sistem pengolahan limbah yang sedang berjalan

Tanggungjawab: Bertanggung jawab sebagai kurir untuk melakukan kegiatan distribusi paket, baik pengambilan (pick up) paket dari pengirim dan juga pengiriman (deliver) paket kepada penerima dalam suatu area tertentu.

Memiliki pengetahuan mengenai Chemical

Memiliki jiwa leadeship

Memahami alur produksi

Memahami P.D.C.A

Dapat Berkomunikasi Bahasa Inggirs menjadi nilai Plus

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Deskripsi Pekerjaan:

• Melakukan pekerjaan pembasmian hama sesuai work instruction
• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan.
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

1. Lulusan SMA/K/sederajat/Diploma/S1
2. Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
3. Service oriented
4. Memiliki SIM C / SIM A
5. Penempatan : Dewacoco, Halmahera Barat - Maluku Utara
6. Pengalaman di bidang pest control diutamakan
7. Memiliki sertifkat Dinkes Pengendaian hama diutamakan

1. Attractive monthly base salary
2. Performance Incentive
3. Training & Development
4. Career Path

PT. Kreasi Desain Asia is seeking an experienced Account Executive to join our dynamic team. As an Account Executive, you will be responsible for managing and developing client relationships, driving sales, and achieving revenue targets. This is a unique opportunity to work with a forward-thinking company that values creativity and innovation.

In this role, you will collaborate with clients to understand their business needs and develop tailored solutions to meet their objectives. You will be responsible for managing client accounts, providing exceptional customer service, and ensuring client satisfaction. Additionally, you will work closely with the sales team to identify potential new business opportunities and contribute to the growth of the company.

Responsibilities

• Develop and maintain strong relationships with clients
• Identify client needs and provide innovative solutions
• Manage client accounts and ensure timely delivery of services
• Collaborate with internal teams to ensure client satisfaction and project success
• Meet and exceed sales targets and revenue goals
• Generate new business opportunities and follow up on leads
• Prepare proposals and negotiate contracts

• Minimum of 3 years of experience in sales or account management
• Strong negotiation and communication skills
• Excellent interpersonal and relationship-building skills
• Proven track record in achieving sales targets
• Ability to multitask and prioritize effectively
• Knowledge of the design industry is a plus
• Bachelor's degree in business or a related field is preferred

As the QA Engineer Lead, you will play a pivotal role in maintaining and enhancing the quality of our Fintech platforms. Your primary responsibility will be to lead a team of QA engineers, leveraging your expertise in automation testing, while focusing on daily production automated tests, regression automated tests, test repository management, defect management, API automated tests, and the establishment of testing policies and procedures.

Job Descriptions:

• Lead and inspire a team of QA engineers, fostering a culture of excellence, collaboration, and continuous improvement.
• Design and implement daily production automated tests to ensure the ongoing reliability and functionality of our Fintech platforms.
• Develop and maintain regression automated tests to safeguard against software regressions and ensure product stability.
• Manage the test repository, ensuring organization and accessibility of test artifacts and documentation.
• Oversee defect management processes, including identification, documentation, and resolution of issues, to maintain high-quality standards.
• Demonstrate a successful track record in creating two distinct framework test automations, showcasing your ability to drive efficiency and reliability in testing processes.
• Implement API automated tests to validate the functionality and integration of various components within our software.
• Formulate and enforce testing policies and procedures to maintain consistency and efficiency across the QA team.
• Collaborate closely with development and product management teams to understand requirements, offer insights on design, and ensure the testability of features.
• Prioritize and implement automation testing scenarios for critical functionalities related to financial instruments and transactions.
• Implement risk management strategies specific to the quality of financial software products.
• Stay current with industry best practices, emerging technologies, and trends in automation testing within the Fintech sector.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience 2-3 years leading a team in a Fintech or financial services environment with total experience of 3-5 years as a QA Engineer Senior/Lead
• Strong expertise in designing and implementing automation testing scenarios for financial software, with a focus on mutual funds and stocks.
• Solid understanding of financial market concepts and trading platforms.
• Hands-on experience with automation testing tools such as Selenium, Appium, Java, BDD, Cucumber, Cypress, Git/Gitlab, API Testing.
• Excellent leadership and communication skills, with the ability to collaborate effectively across teams.
• Strong analytical and problem-solving abilities.
• Relevant certifications in QA and automation testing are a plus such as ISTQB.

• Capital market sharing session
• Self development program
• Health insurance benefits
• Well being and counseling program

• Ensures delivery of high-quality features that deliver customer benefit and delight. 
• Actively drive the creation of monitoring dashboards to track the right metrics that lead to actionable insights.
• Maintain responsiveness during work hours, ensuring prompt attention to any issues or when stakeholders seek your assistance; step up unless engaged in more important matters.
• Be comfortable in the day-to-day product workflow and execution of new features; being involved in the testing and delivery of new features to make sure there are no critical issues.
• Create high quality and precise PRD to increase the speed and quality of tech team's development.
• Support the research and analysis of the competitive landscape, customers, product metrics, and latest internet trends to identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth and conversion.
• Working closely with engineering, marketing, finance, operations, and external stakeholders to implement new features and enhancements.
• Analyze product and business data to extract actionable insights; embedding these insights to formulate clear action items and product strategy.

• At least Bachelor’s Degree from top local or overseas universities with preferred GPA of 3.5 on a 4.0 scale. Background in Computer Science, Engineering, or Business field is an advantage. MBA degree and consulting experience is a plus.
• Passion in data-driven product development; have a biased instinct to be data-driven when making decisions.
• Preferably someone that has a product background, but if the person is excellent (driven, smart, has a high ownership), it’s pretty fine if they don’t have any product background.
• Demonstrate high ownership by independently driving tasks, taking responsibility for all aspects related to your product and adeptly coordinating multiple stakeholders.
• Excellent analytical skills and strong intuitions of user behaviors.
• Solid oral and written communication skills (both English and Indonesian).
• Able to grasp and break down complex context quickly; comfortable in doing RCA analysis & growth tree visualization using MECE framework.
• Data-minded whenever possible. You deeply understand how your products work and how to measure long-term impact. You know every step of the funnel. You can design, run, and interpret experiments and A/B tests, and probably know a bit of SQL.
• You can “rewire” your brain to think like a real business owner would and are genuinely interested in understanding their behaviour and motivations.
• Impeccable follow-through. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip.
• You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.
• You thrive in a high pressure, high ambiguity environment.

Job Descriptions:

• Understanding best coding practices and designing thoughtful coding patterns.
• Analyzing problems and proposing an implementation to solve the issues.
• Troubleshooting problems in the field.
• Collaborating with peers to deliver high quality products on time.
• Leading and mentoring peers or a more junior position.

• Candidate must possess at least Bachelor's Degree in Computer Science, Information Technology, Electronic Engineering, or equivalent professional experience in software development.
• Have experience with a complete software development life cycle.
• Solid experience for at least 4 years in C# / C++/ Java is most preferable (the combination of these three is also acceptable).
• Demonstrated experience with system architecture review, OOP, and software programming in a team environment.
• Good grasps and used to best practices in programming.
• Committed to write a good quality and high performance code.
• Demonstrated good logical thinking as well as attention to details.
• Proactive, highly motivated. and strong team player with good ability to multi-task and re-prioritize as necessary.
• Demonstrate leadership, project management, and mentor experience.
• Excellent communication skills in English both oral and written.
• Applicants must be willing to work in Salatiga or Semarang or Bandung.

• Flexible Time (there is no strict time to come to the office, take a break, end break, nor go back to home)
• Casual dress code
• BPJS (Kesehatan & Ketenagakerjaan)
• Health Insurance
• Bonus (2 times in a year)
• 13th Salary (THR)Work and learn directly with experienced engineers and product managers globally
• Challenge yourself by learning cutting edge new technologies every day
• Create software and products that directly impact medicine discovery and life science research
• Escape the heat and congestion of the large cities and enjoy nature, mountains, biking and rafting with company outing trips organized for team building activities
• Opportunities for continued networking and professional development
• Join a very stable, profitable company that has been manufacturing and engineering in Salatiga since 2006 with no layoffs and continuing to grow rapidly
• Real flexible hours where if you are needed to work late hours, you can make up that time during the day. You also have the ability to shift your hours around to help meet your family’s needs (no crazy eCommerce schedules!)
• Casual and relaxed atmosphere with plenty of outlets to reduce stress and tension including ping pong, billiards, team outings, professional development lunches and more
• Opportunities to travel to customer sites and offshore locations may be necessary as needed.

Moladin is seeking a talented and experienced Senior IT Auditor to join their team. As a rapidly growing company, Moladin is committed to using technology to simplify the transaction process and provide a better customer experience. The Senior IT Auditor will be instrumental in helping Moladin achieve this goal by performing audits of the company's IT systems and processes to ensure compliance with regulatory standards and identify areas for improvement. In this role, the Senior IT Auditor will work closely with the IT team, as well as other departments throughout the company, to assess risk, evaluate controls, and make recommendations to enhance system security and efficiency.

Responsibilities

• Perform the required IT audits of the organization as an individual or working in a team, following both established department standards and the Standards for the Professional Practice of Internal Audit established by the IIA.
• Perform IT general and application controls review leveraging on strong technical knowledge of various technology applications, operating systems, databases, network and infrastructure to evaluate controls design and operating effectiveness.
• Identify potential IT risks and related issues by applying knowledge of Information Technology industry trends and present IT environment.
• Collaborate with other departments throughout the company to assess and mitigate risks related to IT systems and processes.
• Produce reports and audit work papers, ensuring effective documentation of results of reviews on assigned activities that have been made, as well as the recommended action that management should take.
• Manage multiple projects simultaneously, prioritizing tasks to meet deadlines and ensure timely completion of audit engagements.

• Bachelor's or Master's degree in Information Technology, Computer Engineering, Computer Science, Information System Audit, Management Information Systems or a related field.
• Minimum 2-3 years of experience as IT auditor in internal audit or external audit in public accounting firm, or as Software Engineer or Product Manager.
• Must be able to read and understand logic in line of codes and extract data from database using query (Google BigQuery).
• Relevant IT audit and preferably business expertise and technical knowledge in one or more of the following areas: IT general Controls, Application controls, IT Networks, IT infrastructure, databases, middleware, microservices, interface connection, cyber security, IT development processes, cloud computing.
• Have experience and/or knowledge of IT General Controls (ITGCs), IT GRC, IT Risk, information processing controls and IT related controls.
• Have basic knowledge of Windows operating system, database management , Odoo ERP, electronic signature and document management tools such as PandaDoc, DocuSign, VIDA.
• Have experience and basic knowledge in performing data analytics using data analytics tools, such as: Metabase, Tableau, AirFlow, Google Studio.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent communication and collaboration skills, with the ability to communicate technical information to non-technical stakeholders effectively.
• Able to write a comprehensive audit report in both English and Bahasa Indonesia.

Hybrid working (working from home and working from office).

• Collaborate with the business and product team to provide answers to tactical questions, primarily using our experiments platform. Your insights will have an impact on the development of product features.
• Create and develop key metrics, reports, and dashboards that go beyond just monitoring. Your work will generate actionable insights that decision-makers can leverage to drive the business forward.
• Work closely with the product team to ensure that features are delivered flawlessly, complete with data tracking and monitoring dashboards.
• Enable our key stakeholders to improve their understanding and analytical power.
• Collaborate with data warehouse and data engineers to design schema, conduct data validation and quality assurance, and establish data management best practices.
• Evaluate operations for inefficiencies and identify areas where you can create, automate, and develop tools.

• A Bachelor's degree in Computer Science, Mathematics, Statistics, Engineering, Physics, or a related field.
• Preferably 1-3 years of experience in analytics, including data gathering, analysis, and visualization, preferably in a tech startup.
• Experience working with large, complex datasets that may not always be well-structured.
• Strong proficiency in SQL, BI tools, and event tracking tools. Experience with a programming language such as Python or R is preferred.
• Comfort working with open-ended questions and potentially ambiguous problem statements.
• Experience collaborating with individuals from other domains to deliver impactful results.
• Fluent in English.

We are looking for a talented and experienced Lead Software Development Engineer in Test to join our team at Moladin Financial Services. As a Software Development Engineer in Test, you will ensure the highest quality possible of our software delivery by implementing and maintaining test automation scripts. Working alongside product managers and developers, you will also enhance our quality engineering process by identifying gaps and implementing solutions to address them. If you are passionate about software quality, have a deep understanding of test automation best practices, and thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Collaborate with TechLead to support the achievement of quality engineering OKR.
• Provide hands-on support to SDET members in squads to resolve any blockers.
• Regularly monitor test progress, test coverage, and related quality metrics to develop a plan for improving competencies of team members.
• Ensure the successful implementation of company testing tools within squads.
• Participate in discussions to determine changes in the company's quality process.
• Demonstrate problem-solving skills and the ability to be a technical resource while also being involved in managerial activities.
• Align and prioritize between product delivery and quality engineering OKR.

• Preferred experience in financial services, Payment, Loyalty services and Industrial with OpenAPI features.
• More than 2 years of experience in software testing, with at least 1 year in software test automation.
• Have a minimum of 1 year of experience leading a team in a related field.
• Able to fluently use SQL queries.
• Demonstrate ability to do separation of API Tests and UI Tests.
• Experience in web and mobile application testing using test automation frameworks such as Cypress, WebdriverIO, Playwright or any Javascript Test Automation Tools.
• Familiar with test management tools such as Allure TestOps, JIRA, or TestRail.
• Exposure to the Agile development process, CI/CD tools such as Jenkins, and cloud infrastructure on Amazon Web Services or Google Cloud Platform.
• Knowledge of software performance and security testing is a plus.
• Knowledge of basic Kubernetes, docker, Firebase, and NoSQL is a plus.

SALES REPRESENTATIVE / MEDICAL REPRESENTATIVE AREA SEMARANG

- Anda orangnya ramah, suka berinteraksi dengan orang lain, suka dengan tantangan ?

- Anda mandiri, percaya diri, inisiatif, punya semangat tinggi, tidak mudah menyerah dan mau belajar hal-hal baru ?

- Anda punya pengalaman min 2th sebagai Medical Representatif atau Sales Representatif dan biasa mengejar target ?

- Anda ingin mempunyai penghasilan rutin 2x UMR ditambah dengan komisi sampai dengan 10 juta ?

Kami, OPHTHALINDO sudah berpengalaman sejak tahun 2011 dan merupakan salah satu Distributor Alat Kesehatan dipercaya menjadi distributor alat Kesehatan mata yang terdepan dan terus berinovasi. Di OPHTHALINDO, kami percaya relasi customer-supplier yang sehat ditambah dengan teamwork unggul, adalah kunci layanan yang prima dan dipercaya bagi customer kami.

Dengan bergabung bersama kami, Anda akan mendapatkan:

- Gaji Pokok + tunjangan

- Insentif, THR, Cuti Tahunan

- Training dan Outing

- Fasilitas Kantor, Laptop, Handphone

- Terdapat jenjang karir

- Akomodasi untuk perjalanan dinas

- BPJS Ketenagakerjaan

- BPJS Kesehatan

- Langsung bekerja di bawah Marketing Manager

Hanya melamar jika Anda:

- Pria/Wanita, berpenampilan menarik

- Domisili sesuai dengan area yang dilamar

- Min D3, SIM C & SIM A

- Usia 25-35 tahun

- Bersedia ditempatkan dikota manapun

- Siap dengan nature bisnis dan waktu yang flexible disesuaikan dengan jadwal dokter yang ada

- Luwes menangani client & memberikan penjelasan atas semua keberatan/complain

- Mengerti basic product alat Kesehatan Mata

- Microsoft office

- Proactive & mandiri

- Mampu koordinasi dengan team backoffice

- Suka belajar/upgrade knowledge

Bertugas untuk melindungi keselamatan kerja dalam sebuah perusahaan terutama yang berkecimpung dalam industri manufaktur, serta membantu melakukan pencegahan dan penanganan terhadap kecelakaan.

• Take sample from plant based on schedule and give/deliver empty sample container for next sampling.
• Analyze sample accurate and precisely based on SOP and safety prosedure include re-analyze if required
• Conduct direct analysis in field/ on equipments in production if necessary.
• Conduct standard verification on laboratory equipment based on schedule and prepare changing carrier gas
• Conduct minor maintenance if there are equipment breakdown
• Responsible for testing and supporting process in accordance with LQMS (Lab Quality Management System).
• To implement ISO 90001; ISO 140001; ISO 50001; ISO 17025; Security Management System in Polymer laboratory

1. Mengembangkan strategi bisnis guna meningkatkan jumlah customer, meningkatkan penjualan dan mengoptimalkan keuntungan.
2. Memimpin, memotivasi, melatih, membimbing dan mengawasi staff kantor secara efektif.
3. Memastikan pelayanan toko seoptimal mungkin guna menciptakan kepuasan pelanggan yang tinggi.
4. Membagi tugas kepada staff kantor termasuk memberikan jadwal masuk, ijin, dll.
5. Menjaga agar kondisi/suasana/kebersihan toko terjaga dengan baik dan membuat pelanggan merasa nyaman.
6. Mengawasi administrasi toko dan memastikan pekerjaan staff administrasi sesuai dengan peraturan dan prosedur.
7. Menganalisis dan melaporkan tren pembelian dan kebutuhan pelanggan.
8. Menangani semua masalah yang muncul dari staff atau pelanggan seperti keluhan maupun kritik.
9. Melakukan penilaian kinerja staff dan menimbang apakah diperlukan pelatihan atau tidak. Termasuk memutuskan apakah kontrak kerja staff akan dilanjutkan atau stop sampai disitu.
10. Mendesain layout toko / tampilan toko semenarik mungkin.

• Menguasai repair elektronik / alat musik
• Mengerti musik (sebagai nilai tambah)

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

Leading manage innovations projects to improve and customer experience journey and boost Customer Satisfaction. Manage and create system automation in CX Team (Telephony, Ticketing System, Chatbot, Help Center automation).

Responsibilities:

• Lead the design of complex and strategic Contact center solutions, ensuring to align with the organization’s goals and customer experience objectives
• Develop and maintain custom contact center applications, features, integrations and automation
• Mentor and provide technical guidance to engineers, fostering their growth and development with documentation and knowledge sharing related customer experience journey
• Installation, managing and optimizing CRM System customer support platform for the organization
• Lead efforts to optimize the performance of contact center systems and proactive monitoring for issues
• Collaborate with cross-functional teams, including network engineers, system administrators, operation teams, external vendors and a notion to business users to deliver integrated contact center solutions that meet business objectives.
• Continuous Learning, stay updated with industry trends and emerging technologies related to contact center solution and development practices.

• Min 1 years experience Digital Contact Center
• Experienced with CRM Ticketing set up (Zendesk, telephony system, chatbot, help center)
• Familiar with additional tools (JIRA, Redash, Slack)
• Ability to keep work moving on each of them enables change across many different areas of an organization
• Good verbal and written communication skills in Bahasa Indonesia and English
• Strong analytical ability and problem-solving skills. Able to identify high-impact opportunities and objectively evaluate projects

Conduct, deliver and monitor learning process in field office team to ensure the learning programs are implemented and have impact on behavior changes or business.

Responsibilities:

• Conduct & analyze comprehensive learning development needs based on competencies or business needs in Field Office to obtain learning needs
• Design & develop learning materials based on curriculum/syllabus to ensure the learning programs have impact on behavior changes/business impacts
• Conduct & deliver learning programs/sessions based on needs or designed learning modules to increase level of competencies field office team
• Conduct, deliver & monitor post-learning activities to help participants implement their learning results
• Conduct, deliver & monitor learning evaluation based on learning curriculum to ensure learning results are implemented in workplace and have impact on business

Build and manage Business Process and Services Process Improvement. To ensure end to end business process delivery based on KPI to support BU and FU. Include managing quality agents and SOP for internal and external CX Ops.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Accountable for achieving Quality Performances metrics and CSAT Score
• Create and manage sampling methodology monitoring services
• Support and partner with Operations to improve CSAT achievement, and provide insights improvements
• Manage SOP and compliance documents in Customer Experience Team scope
• Assist Audit team internal or external stakeholders in Services and Business process
• Align with Operational Team and Product Team for improvements based on insights services processes

• Experiences as Quallity Assurance assist digital contact center transactions service monitoring
• Familliar with methodology sampling all channel contact center (call/chat/email/KYC process)
• Analytical thingking and create report from insights CSAT, Apps Store/ Play Store review
• Industry expertise to understand skills and competencies for coaching and conseling
• Collaborative skills with Learning and Development, Innovation Team, and Performance Insights team to provide good initative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English
• Ability to create report quality insights based on CSAT measurements, and monitoring sample

Build and manage proper development quality processes in CX Ops (include learning management system, Help center content, chatbot content development, training process to build good product knowledge to handle customers, manage people development process align with HR Team).

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Support individual and team development, career development, and training and experience-based contact center learning
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Quality Performance Leads on the basis of internal customer feedback and/or Training Needs Analysis
• Build, create, and manage contents of Help center articles along with Business Unit Team, and Product Team

• Experiences as Trainer or Learning and Development Specialist assist digital contact center all channels (call/chat/email/KYC process) & Walk In agents
• Familiar with TNA, Syllabus, training tools, & learning management system
• Ability to create, build, and manage Help Center content based on business writing skill
• Analytical thinking and creating report from insights CSAT, and Help Center feedbacks articles
• Industry expertise to understand skills and competencies for creating training materials, soft skills and product knowledge
• Collaborative skills with Quality Assurance Team, Innovation Team, and Performance Insights team to provide good initiative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English

• Menawarkan & memasarkan produk Regulator, selang,kompor ke Agen dan toko-toko
• Memasarkan Produk ke Tradisional Market
• Mencari distributor dan Agen baru.
• Mencapai target perbulan yang telah ditentukan
• Bertanggung jawab atas kelancaran pembayaran pelanggan yang sudah jatuh tempo.
• Melakukan kunjungan rutin ke Agen & Toko.
• Membuat rekap/laporan penjualan.