We are looking for an Assistant Front Office Manager to join our team at AYANA Hospitality. As an Assistant Front Office Manager, you will be responsible for overseeing the daily operations of the front office, ensuring a seamless guest experience and maintaining high service standards.

Your duties will include supervising the front office staff, managing room reservations, handling guest inquiries and complaints, and coordinating with other departments to ensure guest satisfaction. You will also assist the Front Office Manager in staff training, performance evaluations, and budget management.

The ideal candidate should have previous experience in a similar role within the hospitality industry, excellent communication and leadership skills, and the ability to handle high-pressure situations. Proficiency in hotel management software, such as Opera or PMS, is preferred.

• Minimum of 2 years of experience in an Assistant Front Office Manager role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong leadership and supervisory skills.
• Proficiency in hotel management software, such as Opera.
• Customer service-focused with the ability to handle guest inquiries and complaints effectively.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work well under pressure and in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and holidays.

About Us

Love, Bonito adalah perusahaan omni-channel pertama yang memiliki misi untuk memberdayakan perempuan Asia dan menginspirasi kepercayaan diri. Kami adalah brand fashion wanita terkemuka di Asia Tenggara, yang berkantor pusat di Singapura, dengan kehadiran omnichannel di Hong Kong SAR Tiongkok, Indonesia, Malaysia, dan waralaba ritel di Kamboja. Selain itu, kami juga telah merambah ke pasar internasional yaitu Filipina dan Amerika Serikat.

Didirikan pada tahun 2010, kami didirikan oleh perempuan dengan lebih dari 65% keterwakilan perempuan dalam peran kepemimpinan. Kami menggalang dana Seri C sebesar US$50 juta pada tahun 2021 dan menyadari bahwa kami sedang berada di titik puncak dari sesuatu yang hebat, dimana kami berupaya untuk menjadi merek yang paling bijaksana secara global, bagi konsumen wanita Asia, terutama dalam hal produk kami, komunitas, dan customer experience.

Masih banyak pekerjaan yang harus diselesaikan dengan semua rencana menarik kami. Jadi kami ingin bekerja sama dengan orang-orang yang sangat bersemangat untuk memberikan dampak dan menjadi bagian dari tim yang dinamis, di tempat kerja tanpa adanya politik dalam perusahaan.

Tanggung Jawab :

• Memiliki tanggung jawab atas kebersihan serta kerapihan kantor. 
• Menjaga kebersihan dan kerapihan kantor serta membantu persiapan saat ada acara di kantor.
• Menjaga persediaan kantor, seperti snacks, P3K, kertas, alat tulis, dan perlengkapan kantor lainnya, serta melakukan pengecekkan jumlah stok barang yang perlu dibeli.
• Memonitor inventaris & aset perusahaan.
• Menindaklanjuti kebutuhan dan permintaan dari karyawan serta pihak eksternal di lingkungan kantor.

Kualifikasi & Pengalaman

• Wajib masuk 3 hari (Senin, Selasa, Jumat) dalam 1 minggu (hari dapat berubah)
• Min. SMA / sederajat usia min 20 tahun. 
• Memiliki pengalaman min. 2 tahun bekerja sebagai office assistant atau office boy/girl di perusahaan. 
• Jujur, tegas, rajin, cekatan, teliti, bertanggung jawab, proaktif, dapat dipercaya, berinisiatif dan beretika profesional.
• Dapat bekerja sama dengan tim dan mandiri
• Memiliki kemampuan berkomunikasi yang baik. 
• Memiliki ketertarikan bekerja di perusahaan retail.

1. Prepare project budget and product costing in support of project feasibility study.

2. Manage and control project expenditure from PR quotations to payment schedule and track forecast vs actual.

3. Assist in the planning of projects by preparing project schedules.

4. Assist in the providing project updates and maintaining meeting minutes/agenda.

5. Manage and control project resources and track forecast vs actual.

6. Manage site project list and priority.

7.General support to project teams and PMO department.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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1. Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
2. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
3. Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
4. Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
5. To set up the target and drive the team to achieve upsell program on Villa, Transportation, SPA and F&B
6. Maintain inter-departmental relationships to ensure seamless customer service
7. Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
8. Schedule and regularly conducts routine inspections of areas under his/her control
9. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
10. Know system recovery procedures
11. Interpret computer reports
12. Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
13. Continually check the accuracy of guest in house account
14. Approve upgrades and special amenities
15. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
16. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
17. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
18. Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
19. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
20. Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
21. Works with Talent and Culture on manpower planning and management needs.
22. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
23. Maintain good relation with vendor and local community.

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for an Housekeeping Order Taker and Administrator to work with our Rooms team at Delonix Hotel Karawang.

• Prior experience as a Store Keeper or similar role, preferably in the hospitality industry.
• Strong organizational and time management skills.
• Attention to detail and accuracy in record-keeping.
• Ability to effectively communicate and collaborate with team members and other departments.
• Proficiency in utilizing inventory management software.
• Physical fitness and ability to lift heavy objects.
• Bachelor of Accounting/Finance or business administration. Additional certification or training in inventory management is a plus.

Responsibilities

• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare and distribute assignment sheets/workboards to Housekeeping staff. Record, monitor, and update list of 'Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list and sleep out .
• Complete required Housekeeping paperwork.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

1. Mengatur penjadwalan terhadap maintenance, pindah unit, churn, dan training implementor 
2. Membuat daily report dan update terkait kegiatan maintenance, pindah unit dan churn
3. Membuat WO serta input hasil pengerjaan teknisi ke sistem internal 
4. Berkoordinasi dengan cuatomer service, technical support, dan sales untuk follow up penjadwalan 
5. Aktif berkoordinasi dengan customer terkait kendala dan kebutuhan customer

Areas of Responsibility:

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
• Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control

• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
• Continually check the accuracy of guest in house account
• Approve upgrades and special amenities

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

• Works with Talent and Culture on manpower planning and management needs.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
• Maintain good relation with vendor and local community.

1. Conducting income tax cuts in accordance with applicable tax regulations.
2. Preparing, reconciling, and routinely reporting tax administration.
3. Supervising the work of staff.
4. Implementing thorough and organized documentation.
5. Ensuring that the organization complies with all relevant tax laws and regulations

• Bachelor degree in accounting/ finance/ taxation.
• Minimum 3 years of experience in related field.
• Certified in Brevet A & B is preferable
• Have experience in tax consultant
• In-depth knowledge of tax laws, regulations, and compliance requirements.
• Strong analytical and problem-solving skills to interpret complex tax regulations
• Effective communication skills, both written and verbal.

1. Assist in conducting income tax cuts in accordance with applicable tax regulations.
2. Preparing, reconciling, and routinely reporting tax administration.
3. Maintain organized and comprehensive tax records and documentation.
4. Ensure proper documentation of all tax-related transactions and activities.
5. Provide support and assistance to colleagues when needed.

1. Bachelor's Degree in Accounting, Finance, or Tax.
2. Possesses good knowledge of Indonesian taxation.
3. Preference for holding certifications for tax licenses A, B, and C.
4. A minimum of 2 years of work experience in a relevant tax-related capacity.
5. Entry-level candidates with a strong educational background are encouraged to apply.
6. Work collaboratively with other members of the tax team to ensure cohesive and efficient tax operations.

We are looking for a Front Office Manager to manage our Front Office operation. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also manage all front desk activities, including calls, reservations and guests services. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our Front Office team provide professional and friendly service to our customers.

• Proven work experience as a Front Office Manager for minimum of 2 years or 4 years in a managerial role
• Diploma/ Bachelor’s degree in hospitality management or relevant field
• Proficiency in English (oral and written)
• Solid knowledge of OPERA Hotel System and proficient in the use of Microsoft Office
• Excellent communication and good writing skills
• Effective Leadership skills, open minded, problem solver and organizational abilities