1. Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies.
• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

1. Strategy Development

• Identify opportunities for improvement in customer service processes and systems.
• Develop and implement strategies to enhance the customer experience and streamline service operations.
• Analyze customer feedback and service metrics to inform project initiatives and decision-making.
• Ensure all interactions align with company standards and contribute to a positive customer experience.
• Ensure customer service standard operating procedures are updated and maintained

      3. Project Management

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate with cross-functional teams to ensure project objectives are met on time

     4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.
• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

Some of your duties will include:

• To maintain and ensure beyond compliance practice compared to all applicable Government of Indonesia Environmental regulations, commitments specified in the Environmental Permit, Environmental Management and Monitoring Plans, environmental commitments and objectives, and other obligations.
• To provide input for beyond compliance requirements that can be implemented in the company, business practices.
• To coordinate all related stakeholders in beyond compliance practice and the preparation of the Green PROPER report.
• Manage environmental performance improvement programs including energy conservation, water conservation, resources conservation, waste reduction, contaminant load reduction.
• Coordinate government inspector, consultant visits related to beyond compliance activities including setup itinerary, staffing requirements, and logistics etc. to support the activity.
• Ensure beyond compliance report to Government of Indonesia completed on time.
• Act as coordinator for other environmental activities during the absence of Advisor Environmental.

Some of your duties will include:

·        Responsible for providing Contracts group administration support services in particular; (i) contract payment and back-charge administration, (ii) contract data management and system administration, (iii) contract request and contract approval processing, (iv) contract financial reporting, (v) contractor compliance reporting, and (vi) general office administration including document control.

·        To support proper contract management and administration for the procurement of Services and certain major Purchases internationally and within Indonesia to all User Departments

·        Evaluate departmental procedures and practices and ensure compliance with company standard operating procedures.

·        Give work direction, resolve problems, prepare schedules and set deadlines to ensure timely completion of sourcing, procurement, expediting, shipping, importation, distribution and payment of goods, commodities, equipment and materials procured.

·        Provide regular management reports of objectives, accomplishments, progress, status and major activities relating to all purchasing and expediting activities

·        Other duties as assigned.

Some of your duties will include:

·        Responsible for providing Contracts group administration support services in particular; (i) contract payment and back-charge administration, (ii) contract data management and system administration, (iii) contract request and contract approval processing, (iv) contract financial reporting, (v) contractor compliance reporting, and (vi) general office administration including document control.

·        To support proper contract management and administration for the procurement of Services and certain major Purchases internationally and within Indonesia to all User Departments

·        Evaluate departmental procedures and practices and ensure compliance with company standard operating procedures.

·        Give work direction, resolve problems, prepare schedules and set deadlines to ensure timely completion of sourcing, procurement, expediting, shipping, importation, distribution and payment of goods, commodities, equipment and materials procured.

·        Provide regular management reports of objectives, accomplishments, progress, status and major activities relating to all purchasing and expediting activities

·        Other duties as assigned.

Some of your duties will include:

·        Evaluate departmental procedures and practices and ensure compliance with company standard operating procedures.

·        Provide direction and coordination with the Business Process Group regarding the development, implementation and updating of the supply and transport consolidation modules of the Ellipse materials management system, Axis Web Portal - E-Business solutions.

·        Give work direction, resolve problems, prepare schedules, and set deadlines to ensure timely completion of sourcing, procurement, expediting, shipping, importation, distribution and payment of goods, commodities, equipment, and materials procured.

·        Provide regular management reports of objectives, accomplishments, progress, status and major activities relating to all purchasing and expediting activities

·        To ensure that the systems provided will adequately meet the needs of the department; and to develop new systems, processes, and procedures to improve the productivity of the department

·        Prepare and sign off inspection reports.

• Report on every hazard accidents and incidents
• Establish and maintain close communication within internal department, Finance and other SCM and Procurement/Services department.

Job Description

• Interfaces with Product Line Planning and other users to plan and prioritize civil purchasing-related activities.
• Reviews planned orders, manage requisitions for purchased items, create POs and manage approval process.
• Transmits and prioritizes approved purchase orders and supporting documents to suppliers.
• Tracks order acknowledgment, prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions to internal customers.
• Tracks orders and confirms system lead times, delivery dates, and costs.
• Reviews, updates, and maintains purchase orders until they are closed.
• Ensures orders adhere to supplier agreements and contracts; reports non-conformances.
• Leads finance and logistics staff in resolving reception and invoice discrepancies.
• Liaise with other departments to establish and maintain effective and relevant activities and support in relation to the organization’s Traffic incoming, sales, planning & materials management, production and overall operating functions.

We are seeking a proactive and experienced Sales and Marketing Indonesian Offline Product Specialist to execute our sales and marketing plan for our Hajj and Umrah Ready-to-Eat (RTE) meals. This role requires a strategic offline marketer with a deep understanding of the Indonesian market and the specific needs of pilgrims. The ideal candidate will excel in offline marketing, sales planning and execution, maintain and approach client and offline advertising to drive growth and brand recognition.

Placement : Makkah, Saudi Arabia

We are seeking a proactive and experienced Sales and Marketing Indonesian Online Product Specialist to execute our sales and marketing plan for our Hajj and Umrah Ready-to-Eat (RTE) meals. This role requires a strategic online marketer with a deep understanding of the Indonesian market and the specific needs of pilgrims. The ideal candidate will excel in digital marketing, social media, e-commerce, SEO, and advertising to drive growth and brand recognition.

Placement : Makkah, Saudi Arabia

• Minimal lulusan SMA/SMK
• Memiliki pengalaman kerja di bidang manufaktur minimal 1 tahun (pengalaman di
• Bisa menggunakan alat ukur
• Good attitude, jujur, pekerja keras dan bersedia bekerja dalam tekanan
• Bersedia bekerja sistem shift

• Memantau, menganalisis, meneliti dan menguji perkembangan seluruh produk yang diproduksi.
• Melakukan monitoring proses pembuatan produk.
• Melakukan verifikasi kualitas produk.
• Memastikan barang yang diproduksi memiliki kualitas yang memenuhi standar perusahaan.

• Melakukan pemasaran dan branding produk perusahaan secara Digital
• Mengelola sosial media seperti website, facebook, IG perusahaan, dll
• Melakukan promosi sebuah produk melalui channel digital
• Melakukan konsep dan rancangan distribusi content campaign marketing di sosial media
• Mengkaji dan meningkatkan efektivitas kegiatan pemasaran digital yang telah dilakukan dalam menjangkau kelompok pasar yang dituju,

• Menyiapkan draft permintaan material berdasarkan permintaan dari tim proyek
• Meminta PCE (Project Controller Engineer) dan DCE (Design Controller Enginner) untuk mempublikasikan konfigurasi
• Memantau rilis (Catatan pengiriman) DN hingga manajemen layanan (MOS) di lapangan
• Memantau proses penandatanganan dokumen atau persetujuan terkait aktivitas di lapangan dan melakukan verifikasi untuk memastikan aktivitas dan instalasi di lokasi memenuhi standar dan spesifikasi
• Bertanggung jawab dalam memastikan pengiriman material tepat waktu (KPI OTD1), penandatanganan di lapangan, verifikasi di lapangan, manajemen layanan (MOS) Tepat Waktu dan Akurasi manajemen layanan (MOS)
• Mendukung pelaksanaan pengiriman proyek dengan memastikan dan meningkatkan keberhasilan pasokan peralatan instalasi yang dibutuhkan
• Koordinasikan erat dengan tim rantai pasokan internal lainnya dan pahami ruang lingkup pergudangan, pengiriman lokal, logistik terbalik, HTM, POD

We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

ABOUT YOUR ROLE:

You will have two primary responsibilities; 

• The training curriculum, execution and ongoing market support of Avery Dennison & Mactac branded products for the Thailand and Vietnam countries specializing in Paint Protection Film (PPF), Wrapping films (SWF, UWF) and Automotive Window Films (AWF). 
• Managing the Training & technical support with our Technical, Marketing & Commercial organizations.

The purpose & scope of the role:

• Be integral to the Automotive Solutions segment for Thailand and Vietnam by driving customer-focused value-added services, application & warranty support and internal/external training programs aligned with local business strategy.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Technical lead and support the implementation of the Automotive Solutions strategy across Thailand and Vietnam
• Develop and deliver market-leading PPF, SWF and Automotive Window Film application workshops, providing up-to-date and relevant content and practical skills to users of Avery Dennison products.
• Manage the Training & technical support in collaboration with Technical, Marketing & Commercial stakeholders. 
• Lead internal technical upskilling of our Technical, Marketing & Commercial teams in the areas of PPF, SWF and  AWF applications.
• Technical lead for the development and management of template design and maintenance
• Assess critical warranty claims, identify root causes and develop corrective action plans
• Participate in workshops, seminars, and training-related events within the Automotive industry for professional development 
• Support the implementation and certification of the Specialist Converter and Installer Network throughout Thailand and Vietnam
• Regularly research the latest training trends and resources within the Automotive industry
• Undertake and deliver on objectives for special new product introduction, application and research projects as required
• Drive quality initiatives ensuring total quality satisfaction for our customers.
• Actively support the Avery Dennison ICS Warranty Program by qualifying and issuing ICS Warranties in Thailand and Vietnam for programs identified by sales and marketing staff.
• Support the evaluation in qualifying raw materials & new products by understanding customer needs and evaluation (VOC) for locally, regionally or globally manufactured products
• Review and produce technical documentation for Thailand and Vietnam; Including Product Data Sheets and Instructional Bulletins
• Recommend processes and procedures for Technical support for distribution and converter customers in conjunction with Technical Marketing, Sales & Marketing teams
• Produce monthly, quarterly and annual reports in relation to technical activities.
• Joint field calls with strategic customers to help deliver incremental business through targeted share-gain programs 
• Build & maintain professional and regular contact with Divisions overseas U.S, Europe and Asia Pacific to ensure relationships and information flow
• Interstate and international travel for training, conferences and meetings will be required up to monthly

Sebagai Gambaran Posisi SGS (Smartfren 4G Specialist) :

1. Melayani penjualan kartu perdana Smartfren ke customer di outlet

2. Menghasilkan revenue penjualan Smartfren

3. Mencapai target penjualan kartu perdana Smartfren harian

4. 1 Minggu terhitung 6 Hari kerja (tweekend tetap masuk)

5. Bersedia mobile selling atau turun ke lapangan untuk memenuhi target harian

6. Penempatan sesuai Domisili

Kualifikasi :

1. Pelamar usia 18 - 35 tahun

2. Pendidikan terakhir minimal SMA/SMK/Paket C Sederajat

3. Memiliki HP Android dan Kendaraan pribadi motor

4. Siap kerja target dan kerja lapangan

Quality Assurance - Jakarta - PT DIKA

• Membuat rencana pengujian yang komprehensif berdasarkan spesifikasi dan kebutuhan bisnis.
• Merancang skenario pengujian untuk mencakup semua fitur dan fungsionalitas aplikasi.
• Melaksanakan pengujian perangkat lunak, termasuk pengujian fungsional, pengujian integrasi, pengujian sistem, dan pengujian kinerja untuk memastikan bahwa aplikasi berjalan sesuai dengan harapan dan memenuhi standar kualitas yang ditetapkan.
• Memastikan bahwa standar kualitas yang ditetapkan oleh organisasi atau klien terpenuhi dalam setiap tahap pengembangan perangkat lunak.

Quality Assurance - PT DIKA

Staf Quality Assurance Pelayanan Pelanggan bertanggung jawab untuk melakukan penilaian dan pemantauan secara objektif, memberikan Umpan Balik & Pelatihan kepada Agen untuk meningkatkan kinerja kualitas layanan dari agen call center

Some of your duties will include:

·        Responsible for repair or replacement on fire protection equipment which turning off protection and requiring temporary support from fire emergency team; Installing new or retrofit fire protection.

·        To manage company objectives and all applicable regulation and standard obligations for Fire Protection, with reporting, compliance, and other statutory requirements.

·        To be accountable for the execution of plans/projects in each of these functions and responsible for corrective maintenance.

·        To manage and find the solution Fire Protection issues and improves performance among organization of Batu Hijau (including Business Partner)

·        To ensure maintenance procedures conducted by subordinates are done according to applied standard.

·        To conduct coordination Fire Protection Corrective Maintenance work with related stakeholder

·        Conduct corrective maintenance on site wide basis.

·        Site wide area includes port site, township, concentrator, mine, and off site.

·        Reviewing and produce design modification for expansion, retrofit or change of function on buildings.

·        Prepare change of management form & engineering request for any changes, to be reviewed by Superintendent & submit to respective stakeholders.

·        Systems that include in corrective maintenance are Fire Alarm System, Water Based Fire Protection System, Aspirating Smoke Detection System, Foam Based Fire Protection System, Gas Fire Suppression System and Fire Pump.

·        Coordinate with planner to ensure all Preventive maintenance requirements are well prepared.

·        Coordinate with Preventive Maintenance team during corrective maintenance work to ensure any plan well delivered.

Some of your duties will include:

·        Responsible for repair or replacement on fire protection equipment which turning off protection and requiring temporary support from fire emergency team; Installing new or retrofit fire protection.

·        To manage company objectives and all applicable regulation and standard obligations for Fire Protection, with reporting, compliance, and other statutory requirements.

·        To be accountable for the execution of plans/projects in each of these functions and responsible for corrective maintenance.

·        To manage and find the solution Fire Protection issues and improves performance among organization of Batu Hijau (including Business Partner)

·        To ensure maintenance procedures conducted by subordinates are done according to applied standard.

·        To conduct coordination Fire Protection Corrective Maintenance work with related stakeholder

·        Conduct corrective maintenance on site wide basis.

·        Site wide area includes port site, township, concentrator, mine, and off site.

·        Reviewing and produce design modification for expansion, retrofit or change of function on buildings.

·        Prepare change of management form & engineering request for any changes, to be reviewed by Superintendent & submit to respective stakeholders.

·        Systems that include in corrective maintenance are Fire Alarm System, Water Based Fire Protection System, Aspirating Smoke Detection System, Foam Based Fire Protection System, Gas Fire Suppression System and Fire Pump.

·        Coordinate with planner to ensure all Preventive maintenance requirements are well prepared.

·        Coordinate with Preventive Maintenance team during corrective maintenance work to ensure any plan well delivered.

Some of your duties will include:

·        Responsible to manage all aspects of housekeeping and laundry operations within an organization and ensure the cleanliness, hygiene, and overall appearance of the facilities, providing a safe and comfortable environment for employees.

·        To maintain high standards of cleanliness and efficiently manage laundry services to support the smooth functioning of the organization.

·        Develop and implement housekeeping policies, procedures, and schedules to maintain cleanliness and sanitation standards in all areas of the facility.

·        Supervise housekeeping staff, assign tasks, and monitor performance to ensure efficient operations.

·        Coordinate and perform cleaning duties as needed, including dusting, vacuuming, mopping, and disinfecting surfaces.

·        Inspect and maintain cleanliness in restrooms, offices, common areas, and other designated spaces.

·        Manage inventory levels of cleaning supplies, equipment, and amenities. Place orders, maintain stock levels, and ensure proper storage and handling of cleaning materials.

·        Conduct regular inspections to assess the cleanliness and appearance of facilities.

·        Identify areas for improvement and implement corrective measures to meet established standards.

·        Oversee the laundry operations, including collecting, sorting, washing, drying, folding, and distributing linens, uniforms, and other laundry items.

·        Ensure efficient processing and timely delivery of clean and well-maintained items.

·        Provide training and guidance to housekeeping and laundry staff on proper cleaning techniques, safety protocols, and customer service standards.

·        Ensure compliance with health and safety regulations related to housekeeping and laundry operations.

·        Implement proper handling and disposal procedures for hazardous materials and chemicals.

·        Assist in developing and managing the housekeeping and laundry budget.

·        Monitor expenses, identify cost-saving opportunities, and make recommendations to optimize resource allocation

·        Address customer inquiries, concerns, and requests related to housekeeping and laundry services promptly and professionally.

·        Collaborate with other departments to ensure customer satisfaction.

Some of your duties will include:

·        Responsible to manage all aspects of housekeeping and laundry operations within an organization and ensure the cleanliness, hygiene, and overall appearance of the facilities, providing a safe and comfortable environment for employees.

·        To maintain high standards of cleanliness and efficiently manage laundry services to support the smooth functioning of the organization.

·        Develop and implement housekeeping policies, procedures, and schedules to maintain cleanliness and sanitation standards in all areas of the facility.

·        Supervise housekeeping staff, assign tasks, and monitor performance to ensure efficient operations.

·        Coordinate and perform cleaning duties as needed, including dusting, vacuuming, mopping, and disinfecting surfaces.

·        Inspect and maintain cleanliness in restrooms, offices, common areas, and other designated spaces.

·        Manage inventory levels of cleaning supplies, equipment, and amenities. Place orders, maintain stock levels, and ensure proper storage and handling of cleaning materials.

·        Conduct regular inspections to assess the cleanliness and appearance of facilities.

·        Identify areas for improvement and implement corrective measures to meet established standards.

·        Oversee the laundry operations, including collecting, sorting, washing, drying, folding, and distributing linens, uniforms, and other laundry items.

·        Ensure efficient processing and timely delivery of clean and well-maintained items.

·        Provide training and guidance to housekeeping and laundry staff on proper cleaning techniques, safety protocols, and customer service standards.

·        Ensure compliance with health and safety regulations related to housekeeping and laundry operations.

·        Implement proper handling and disposal procedures for hazardous materials and chemicals.

·        Assist in developing and managing the housekeeping and laundry budget.

·        Monitor expenses, identify cost-saving opportunities, and make recommendations to optimize resource allocation

·        Address customer inquiries, concerns, and requests related to housekeeping and laundry services promptly and professionally.

·        Collaborate with other departments to ensure customer satisfaction.

TUGAS DAN TANGGUNG JAWAB

A. MENYUSUN JADWAL PRODUKSI, MERENCANAKAN PEMAKAIAN MESIN, PEMKAIAN MATERIAL DAN ESTIMASI PENGERJAAN SEBELUM PO MASUK.

B. MEMBUAT WORK ORDER

C. MEMBUAT SPK ENGINEERING

D. MENDISTRIBUSIKAN DRAWING, MATERIAL & PROGRAM (JIKA MEMERLUKAN CNC) KE PRODUKSI

E. MEMBUAT JOB TODAY

F. MEMBUAT REQUEST SUBCOUNT

G. MEMBUAT LAPORAN HARIAN PRODUKSI (AKTUAL TIME)

H. MEMBUAT SCHEDULE UNTUK DIKIRIM KE CUSTOMER(FORMAT SESUAI REQUEST CUSTOMER)

I. MEMBUAT ROUTING REPAIR MOLD SETELAH MOLD TERKIRIM(UNTUK PENAGIHAN)

J. MEMBUAT OVERTIME SCHEDULE

K. MEMBUAT PERENCANAAN PENCAPAIN OMSET UNTUK TIAP BULAN

L. MEMASTIKAN ONTIME DELIVERY 100%

A. LAKI LAKI

B. USIA MAX 25 TAHUN

C. PENDIDIKAN MINIMAL D3/S1 JURUSAN TEHNIK MESIN-TEHNIK INDUSTRI

D. PENGALAMAN 2-3 TAHUN.

E. PENGALAMAN SEBELUMNYA SEBAGAI PPIC WORKSHOP JOB ORDER (KHUSUSNYA DIE CASTING MOULD, PLASTIC INJECTION MOULD, PRECISON PART & TOOLS, JIG & FIXTURE)

F. MEMAHAMI PROSES PERMESINAN PRODUKSI

I. MAMPU MEMBACA GAMBAR TEHNIK

J. SIAP BEKERJA DENGAN TARGET

K. PENEMPATAN DI CIKARANG SELATAN, KAB. BEKASI

BPJS KETENAGAKERJAAN

BPJS KESEHATAN

JAMINAN PENSIUN

PAJAK DIBAYAR PERUSAHAAN

A. MENGUASAI PENYUSUNAN JURNAL

B. BISA E-FAKTUR Ppn dan Pph 23 UNIFIKASI

C. BISA LAPORAN PAJAK (BREVET AB0

D. BISA MEMBUAT LAPORAN KEUANGAN DAN EQUALISASI PAJAK

E. BISA MEMBUAT LAPORAN FIXED COST DAN VARIABEL COST BULANAN DAN BISA MEMBUAT FAKTUR PAJAK UNTUK CUSTOMER

F. BISA MEMBUAT INVOICE PENAGIHAN, MEMBUAT SURAT JALANPENGIRIMAN BARANG DAN PIUTANG CUSTOMER

G. MEMILIKI SISTIM ADMINISTRASI YANG BAIK DAN MENGUASAI MS. OFFICE DAN TERBIASA DENGAN SOFTWARE ERP DAN SEJENISNYA

H. TELITI, CEKATAN, DISIPLIN,JUJUR,KOMUNIKATIF DAN EMILIKI JIWA LEADERSHIFP

A. PRIA/WANITA

B USIA MAX 25 TAHUN

C. BISA LAPORAN PAJAK(PUNYA BREVET AB)

D. BISA PENYUSUNAN JURNAL

E. BISA EFAKTUR PPN DAN PPH 23 UNIFIKASI

F. BISA MEMBUAT LAPORAN KEUANGAN DAN EQUALISASI PAJAK

G. BISA MEMBUAT LAPORAN FIXED COST DAN VARIABEL COST

H. BISA SOFTWARE ERP DAN SEJENISNYA

BPJS KETENAGAKERJAAN

BPJS KESEHATAN

JAMINAN PENSIUN

• Daily EHS responsibility in Central Java site
• Coordinating the EHS initiative and involvement program among the organization
• EHS and Compliance document control and recordkeeping
• Maintain the ERT training and ERT organization license and certification
• Deliver mandated EHS training