• Meet or exceed revenue targets for assigned Sales through strategic engagement of customers
• Sell products to assigned customer Sales, managing a larger number of lower revenue customers depending on the market and brand
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Delivery of assigned Sales campaigns, against Sales, products and revenue targets
• Development of brand and industry specific knowledge, including competitor events, to enhance and improve new business sales performance
• Own the on-site re-booking of existing customer Sales, in line with event Sales allocation and sales targets
• Develop sales plans and approaches to grow existing customer Sales, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
• Develop and maintain industry and brand knowledge as required
• Adoption of sales pipeline process through use of Salesforce (CRM system)
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Manage the capture and entry of Sales contract information into CRM/ invoicing system
• Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Brand teams
• Support Finance in resolving bad debt customers as a final escalation point

• Design the Event experience, ensuring a high level of delivery in support of the Event’s strategy and customer needs
• Develop and improve the customer experience at each Event, ensuring feedback is collated and incorporated
• Develop the longer term Event design alongside the Events Director, using both customer feedback and innovative thought to develop and maintain the Brand as a market leader   
• Support the Events Director in the management of the Brand P&L, including successful delivery of complementary products including conferences and seminars
• Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to create successful event
• Negotiate with venues and suppliers together with Operations and Procurement for Event specific requirements
• Build relationships with key customers to understand both specific and wider market needs, feeding trends / issues back into Event strategy
• Develop deep industry knowledge through personal relationships and market analysis
• Support the Events Director in overseeing the Event's floorplan, managed by the Sales Operations team, escalating any strategic decisions where required
• Perform additional responsibilities as assigned

Help tackle climate change by providing excellent operational support to our growing global team.  

Ember are looking for a passionate, self-motivated individual with an interest in providing excellent finance, administration, event and internal communications support to join our busy operations team in this newly-created post.  This will be a varied role that will suit someone who is excited about helping us develop our internal operations and support a growing international team. 

The role

Ember is an independent, not-for-profit energy think tank that aims to accelerate the clean energy transition with data and policy. We gather, curate and analyse data on the power sector and coal mine methane emissions, and use our findings to improve energy and climate policy.

Ember has gone through impressive growth and has won major improvements to energy policy around the world. Now as we grow further, we’re building a professional organisation that can continue to move fast and have an even greater impact in tackling the climate crisis.

As a remote-first organisation, with colleagues based across Asia and Europe, you will play an important part in developing and implementing our internal processes to enable everyone to achieve their full potential. The Operations team provides a strong foundation to the rest of Ember, and our work covers finance and fundraising, people and HR support, project management, donor relations, impact reporting, and systems to support the smooth running of the organisation.

With the support of senior operations colleagues your role will involve a wide range of duties to ensure the smooth running of Ember particularly with financial admin, office and IT management, logistics and internal communications.

The ideal candidate for this role should be a good all-rounder, happy and willing to get stuck in where needed; not led by bureaucracy but by creativity and possibility.

Responsibilities

Finance & grant administration:

• Work with finance staff to ensure accurate and timely processing of employee compensation, including addressing pay/ expense-related questions or concerns; and supporting with tracking of invoices and monthly reconciliations
• Work with finance, donor relations and project staff to support contracting and record keeping for grant administration

Office management and logistical support

• Support with office management/contracts with co-working spaces, meeting room bookings and other ad hoc office needs
• Support with IT/tech set up (onboarding & offboarding to gmail, slack, other relevant tools such as CRM database)
• Support with tracking assets, equipment and software usage
• Maintaining Ember filing systems and supporting team with GDPR/data protection compliance
• Support with license/subscription renewals as necessary
• Support to develop/maintain ‘how to guides’ and handbook (such as travel booking, expenses, etc)

Internal/external communications

• Coordinating internal comms updates e.g. team news
• Admin and event organisation support to face-to-face and virtual team meetings (inc. our Advisory board)
• Updates to relevant pages on the Ember website (such as people, careers, impact, funding etc.) and creating relevant social media posts as appropriate.

Other

• General admin support to Ops team, including the collection and reporting on data such as tracking KPIs, survey responses etc.
• Ad-hoc project administration support to our flagship reports such as the Global Electricity Review.

Must have

• Graduate level or with demonstrable experience in a similar role
• A great team player with a solution focused, ‘can do’ attitude.
• Self driven and proactive, able to prioritise own workload and gain satisfaction from getting the job done to a high standard, and also able to operate well in a team based remotely.
• Excellent organisational and coordination skills, experience of juggling multiple tasks or projects and working to tight deadlines
• Great attention to detail and can be trusted to handle confidential and sensitive information
• Good written and verbal communication skills
• Great level of computer literacy with experience of working with different IT systems and data
• A flexible and adaptable approach to work
• A passion for climate change/ clean energy

Nice to have

• Previous experience working with teams remotely
• Previous experience of working with start-ups and fast growing organisations
• Experience of project administration e.g. updating Gantt charts, risk registers.
• Experience of using AI and new technologies to automate processes

We are especially keen to encourage applications from people underrepresented in climate change analysis and campaigning. Climate change is a race issue, a class issue, and a gender issue. We welcome applicants with lived experiences of these issues.

Salary: £31,000 - £37,260 GBP. Salaries may be adjusted depending on a location cost of living formula, but will not be below 75% of advertised figure.

Contract: Full time (but only working 9 days every fortnight with no reduction in pay), permanent subject to a 3 month probationary period. For employees based outside of the UK, a local payroll contract is available, dependent on the country.

Further benefits: We offer a competitive benefits package, including:

We operate a nine-day fortnight meaning our full-time staff are given every other Friday off work with no reduction in pay

• 25 days holiday, plus UK bank holidays (unless local statutory minimums are higher)
• For each year that you're part of the team at Ember you'll receive an additional day of holiday, up to a maximum of 5 additional days.
• Generous paid maternity and paternity leave
• Flexible working conditions, including the opportunity for part-time work and home working.
• Access to a local working space can be arranged
• Free annual eye tests
• Access to a counselling service
• Funding and allocated time for your training and development
• Paid volunteer day
• Two paid days off to enable low carbon travel
• Time off to donate blood
• Season Ticket loan

About Ember

Ember is an independent, not-for-profit energy think tank that aims to accelerate the clean energy transition with data and policy. We gather, curate and analyse data on the power sector and coal mine methane emissions, and use our findings to improve energy and climate policy.

See our work at www.ember-climate.org and https://twitter.com/EmberClimate

Summary of Responsibilities:

Reporting to Director of Sales and working closely with Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service to the Revenue,
• Responsible for planning, promotion and managing all Wedding and Social events
• Receive and convert incoming inquiries to achieve targets and maximize revenue
• Seek opportunities to increase sales and conversions within the Team
• Manage an events schedule to maximize yield
• Focus on a consistently executed up-selling approach
• Be aware of trends and propose ideas to build the range and quality of Catering &Events, consistently wowing our guests with creative and innovative ideas
• Build strong relationships with customers and to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events to full satisfaction of client
• Maintain exceptional levels of guest service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Participate in hotel promotional activities.

Responsibilities:

1. Independently complete the editing, music, subtitle processing and special effects production of short video materials.

2. Collaborate with the financial content operation to complete the video content on time and efficiently according to the strategy and goals, ensuring the quantity and quality of the video data.

3. Participate in short video creation activities and develop plans for post-production editing.

4. Conduct content material sorting and collection, analyze the editing logic of viral videos, and continuously optimize the video editing quality and creativity.

Requirements:

1.Bachelor's degree, 2 years of experience in short video and image production, proficient in various professional image and video editing software.

2. Have experience in general finance and stock investment and be sensitive to various financial hotspots.

3. Have ideas, imagination, keep up with hot topics, have aesthetic and creative taste in video editing, and can produce according to different content styles.

4. Have an intense sense of teamwork, understand and implement the creative needs of the content operation.

KPI Requirement: Reaching 300,000 followers with 2,000 deposit trading users and an average deposit of 1000 USD, reward 2-month salary as year-end bonus; if reaching 500,000 followers with 3,000 depositing trading users and an average deposit of 1000 USD, reward 6-month salary as year-end bonus.

Probation requirements:

1. The account matrix has been built, and the content form that users like has been verified, and the number of fans has reached 10w+.

2. The average vv of videos is above the average level of financial content, and the number of viral videos is not less than 2 per month.

3. The number of FTD users reached 600+, with an average deposit of 1000usd.

Responsibilities:

1. Responsible for operating user activities, including initiation, campaign design, implementation, result review, and responsible for the revenue and ROI of activities.

2.Develop tiered subsidy strategies for user acquisition, responsible for the growth of deposit trading users and the efficiency of fund utilization.

3.Develop corresponding acceptance plans for users from different channels, aiming to improve the conversion rate of user deposit.

4.Design tiered activity plans and strategies to promote active trading and improve retention for deposit trading users.

5. Study the trends of competitors, user operation activities, etc.

Requirements:

1. Bachelor's degree, more than 3 years of practical experience in user activities operation.

2. Familiar with user referrals and various subsidy activities.

3. Strong logical thinking ability, strong data computing and analysis ability.

4. Responsible, excellent communication skills, patient and meticulous in work.

5. Fluent in English and can be used as a working language

target candidate: biased trading or subsidy activity strategy operation, directly competitor HSB, etc., local Huobi? )

KPI requirements:

Achieve ARPU1000usd per trading user, (plus 1000 deposit trading referral users with an average deposit of 1000 USD), reward 2-month salary as the year-end bonus. If achieved per capita ARPU1500(plus 2000 deposit trading referral users with an average deposit of 1000 USD), reward 6-month salary as the year-end bonus.

Probation requirements:

1. Activities of user acquisition for each channel, increased user acquisition efficiency of xx%, the average amount of deposit increased XX%.

2. Activities of transaction and retention after deposit, the number of users participating in XX, increasing transaction frequency XX, and increasing deposit amount XX.

3. 500+ new users from referral program with a deposit of 1000usd.

Responsibilities:

1. Responsible for the content operation and fans management of TikTok, Facebook and YouTube accounts, including short video content script creativity, shooting, editing, music selection, publishing, etc., to ensure the key metrics such as video views and video completion rate and be responsible for the growth of fans.

2. Timely reply to user comments and messages, establish fan interaction and intimacy, and be responsible for interaction metrics.

3. Be good at combining hot events or topics with marketing value to plan and implement content marketing plans in time.

4. Analyze the content data and user feedback, adjust the content direction and optimize the quality in time.

5. Study the new gameplay of short videos, the new rules and strategies of the platform, and the trends of competitors.

Requirements:

1.Bachelor's degree, more than 2 years of experience in short video operation, successfully created viral videos, with over 100,000 fans account cases.

2. Have experience in general finance and stock investment and be sensitive to various financial hotspots.

3. Sensitive to hot topics, strong empathy and understanding, imagination and quick reaction, understand user pain points and produce idea。

4. Familiar with the algorithm rules, recommendation rules and content rules of different platforms.

5. Fluent in English, can be used as a working language, familiar with short video making and editing tools, video shooting experience is preferred.

KPI Requirement: Reach 300,000 followers with 2,000 deposit trading users and an average deposit of 1000 USD, reward 2-month salary as year-end bonus; if reach 500,000 followers with 3,000 depositing trading users and an average deposit of 1000 USD, reward 6-month salary as year-end bonus.

Probation requirements:

1. The account matrix has been built, and the content form that users like has been verified, and the number of fans has reached 10w+.

2. The average vv of videos is above the average level of financia content, and the number of viral videos is not less than 2 per month.

3. The number of FTD users reached 600+, with an average deposit of 1000usd.

Responsibilities:

1. Collaborate with TikTok, Facebook and other mainstream social media financial KOLs and MCN agencies to execute advertising placement and negotiate business;

2. Maintain relationships with KOLs, effectively manage core KOL groups, promote activity and ensure smooth collaboration.

3. Collaborate with growth operation and activities operation to jointly develop content and advertising strategies, and contact KOLs to complete event execution;

4. Based on the data effect, adjust the KOL cooperation and advertising strategy to ensure the ROI and the number of deposit trading users.

5. Develop new channels for user acquisition cooperation, such as financial media, financial communities, different industry cooperation, etc.

Requirements

1.More than 3 years of work experience, with financial KOL and MCN agency resources.

2.Have KOL cooperation experience and be familiar with various KOL cooperation models.

4.bachelor's degree or above, English can be used as a working language.

5.Good at communication, results-oriented, and strong execution.

6.Have experience in channel expansion and business negotiation skills.

Probation requirements:

1.Deposit new users 1000+, with average deposit of 1000usd

2.Verified variety of efficient cooperation models, and the number of cooperative financial KOLs reached XX.

The Assistant Manager Supply Chain performs sales forecast planning (PSI planning), revenue recognition process control, logistic cost control, import/export handling, logistic scheduling, inventory management for product parts and accessories in a warehouse in line with the organizational strategy and guidelines. He/she will ensure the execution of the registration/market access process (regulatory affairs) so that product launch schedules are met, customer satisfaction is achieved including compliance with the applicable regulatory requirements.

• Making reliable sales forecast and getting consensus with Sales and Marketing as a basis of necessary inventory replenishment.
• Keeping optimal inventory level in line with sales, marketing, service requirements on monthly basis.
• Coordinate with 3PL for vessels scheduling, ETD/ETA updates, Bill of lading, document check and custom clearance updates from 3PL.
• Input inventory purchases into Stock/inventory system . Report exceptions like shortages, damages etc.
• Report on back order, short stock, excess items, slow moving inventory of products and accessories and communicate to concerned stake holders. Work on inventory optimization.
• Time to time review of logistics and warehouse operational expenses in line with monthly budget. Work on logistics supply route optimization to fulfill the demand on time.
• Execute the process of product registration and market access approval in the designated countries including providing all required documents and certificates within the specified timeframe proactively to allow “as early as possible” product registration.

• Bachelor Degree in Supply Chain or related field
• Min 5-10 years experience in supply chain
• Strong cross functional communication skills.
• Knowledge of basic INCO terms, shipping, custom requirements
• ERP Knowledge of SAP/JDE/Anaplan
• Good knowledge of import/export documentation and regulation.
• Knowledge of 3PL operations and logistics planning/scheduling is preferred.
• Proficient in the English language, both written and verbal.
• Proficient in Microsoft Office applications (Words, Excel, Pivot table)

*ALL INTERVIEWS WILL BE CONDUCTED IN ENGLISH