To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

Exely is a global IT company specialising in online solutions and websites for the hospitality industry. We help hoteliers increase direct sales and automate operations. With a customer base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to providing exceptional customer service and support. Our distributed team works from 20 countries and speaks over 35 languages, providing an exceptional opportunity to share global experience.

We are currently seeking an Administration & HR Support Officer to join our team. As an Administration & HR Support Officer, you will play a crucial role in ensuring the smooth running of our office operations and providing support to our HR department. This is an exciting opportunity to contribute to the success of our company and develop your skills in administration and HR.

Responsibilities

1. Petty Cash Management & Purchasing:

• Oversee petty cash expenditure, allocating expenses among different departments as necessary;
• Monitor and reconcile petty cash transactions, ensuring accuracy and compliance with company policies;
• Prepare detailed monthly reports on petty cash expenditures;
• Manage purchasing activities, including office supplies, equipment, furniture, and other necessary goods;
• Process monthly utility and insurance premium payments, and liaise with vendors for procurement needs;
• To control Hotel unpaid invoices and following up on payments by contacting the PIC of the hotel and generating reports;
• Assist with various tax processes of the Indonesian office.

2. Employee Benefits Administration:

• Maintain and update employee records for BPJSTK, BPJS Kesehatan, and Medical Insurance;
• Register new employees with relevant benefits providers and ensure timely payments;
• Organize monthly payments for BPJS Ketenagakerjaan and BPJS Kesehatan, and annual payments for Medical Insurance.

3. Administrative Support:

• Review the business trip proposal and its compliance with company policies and assist with the business trip preparation/process;
• Review and process reimbursement submissions for business trips and other activities;
• Maintain and update the Indonesia database as necessary. 

4. HR Supports:

• Coordinate creating and delivering Welcome Packs for new employees, including vendor research, negotiation, and budget management;
• Keep the welcome pack database updated with relevant information;
• Assist the Indonesian office and HR department with other requested tasks related to Indonesian operations and HR projects.

• Bachelor's degree in Business Administration, Finance, or a related field;
• Knowledge of Indonesian labor law, tax, and regulations is a plus;
• 1+ year of proven experience in Office Management or HR Support roles;
• Proficiency in English and native in Bahasa Indonesia;
• Excellent organizational and multitasking abilities;
• Desire to develop and improve your skills on an ongoing basis, attentiveness, responsibility, passion for work;
• Proficiency in Microsoft Office Suite;
• Willingness to work full-time from Monday to Friday in the office;
• Based in Bali.

• Competitive salary based on experience;
• Medical insurance;
• Laptop and headset for work;
• Great room for growth within the company;
• Fast-paced, ever-growing start-up environment with full support from the established international team;
• Business trips across APAC region.

The vacancy provides an excellent opportunity for development in several areas (administrative and creative tasks), where you will be able to gain experience both in paperwork and communication with colleagues, customers and suppliers.

If you're ready for it, apply for the vacancy.

• Melakukan perencanaan dan pelaksanaan pengelolaan inventory
• Melakukan replenishment dan distribusi Fluid Connectors Group (FCG)
• Menjaga On-Time dan In-Full, Days of Inventory, dan readyness support FCG setiap masing-masing customer

• Melakukan kegiataan administrasi di kantor

• Facilitate the delivery of innovative programs and events for Gravel Partner (Dulur) using a community development approach.
• Build and maintain strong relationships with community members
• Site Visit to maintain Dulur's Performance 

• Maintaining and monitoring the entire application process, channel performance, and approval rate

• Working closely with various stakeholders, such as Sales, Operations, and the Credit Team, to develop and implement initiatives that enhance the acquisition process
• Assisting in the development of credit-related policies and regulations
• Supervising and actively participating in the creation of reports, documents, and communication efforts related to new or updated policies and regulations

• Candidates are required to have a minimum of a Bachelor's Degree from a reputable university.
• At least 1 year of experience in a related field is necessary, preferably in the Banking/Multifinance/Financial Company sector.
• Strong analytical skills, self-motivation, good communication, and interpersonal skills are important qualifications.
• Knowledge and understanding of IKNB regulations is a must.

We are looking for IT Support professional who will be responsible for performing installation, configuration, and maintenance of various hardware, software, and access and ensure that all matters relating to IT at Stockbit run smoothly. You will empower our internal employees to execute their tasks well by solving various technical challenges related to hardware, software, and access. As an IT support, you will be responsible to:

• Serve as the first point of contact for IT-related inquiries and issues from end-users via phone, email, or in-person, providing timely and courteous assistance
• Diagnosing and resolving hardware, software, network, and other IT-related problems, utilizing effective problem-solving techniques and technical expertise
• Log and track support tickets using an IT service management system, ensuring all incidents are documented, categorized, and prioritized correctly
• Offer guidance and training to end-users on software applications, hardware usage, and best practices to enhance their computer literacy and productivity
• Perform routine maintenance tasks, such as software updates, patches, and system backups, to ensure the stability and security of the IT infrastructure
• Install, configure, and deploy hardware devices, software applications, and peripherals for end-users as required
• Identify opportunities to enhance IT support processes and propose improvements to optimize user experience and IT operations.

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven experience as an IT Support Specialist or a similar IT support role, with a minimum of 2-3 years of experience
• Strong technical knowledge of desktops, laptops, and Microsoft products (Microsoft Teams, Azure, Microsoft Intune, etc)
• Familiarity with network technologies, including TCP/IP, DNS, DHCP, and VPN
• Excellent problem-solving and analytical skills to diagnose and resolve technical issues
• Effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Adaptability to work in a fast-paced and dynamic IT environment
• A proactive and enthusiastic attitude towards learning and staying up-to-date with IT industry trends

• Supportive teammates
• Health insurance benefits
• Self development activities that support careers
• Broaden your knowledge in financial investment

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client, a leading Health Tech company, is seeking a CRM Strategist to join their team. As a CRM Strategist, you will be responsible for developing and implementing effective customer relationship management strategies to drive customer engagement and retention. You will work closely with cross-functional teams to understand customer needs, analyze data, and design targeted CRM campaigns that provide value to customers and align with business goals.

Responsibilities:

• Develop and execute CRM strategies to increase customer engagement, retention, and loyalty.
• Strategize digital content planner (LinkedIn, FB, Instagram)
• Set up flows, and work with designers to come up with content.
• Analyze customer data and behavior to identify key insights and opportunities for improving customer experience.
• Design and implement targeted CRM campaigns across multiple channels, including email, SMS, and push notifications.
• Segment customers based on demographics, behavior, and preferences to create personalized and relevant communication.
• Create compelling and engaging content that aligns with brand voice and customer needs.
• Collaborate with cross-functional teams, including marketing, product, and customer support, to ensure cohesive and integrated CRM initiatives.
• Monitor and analyze the performance of CRM campaigns, using data and metrics to drive insights and optimizations.
• Stay up-to-date with industry trends and best practices in CRM and customer engagement.
• Manage CRM platforms and tools, ensuring accurate data collection, segmentation, and automation.
• Ensure compliance with data privacy regulations and best practices.
• Collaborate with external vendors and agencies to leverage their expertise and resources as needed.

• Bachelor's degree in Marketing, Business, or a related field.
• Minimum of 3 years of experience in CRM strategy, preferably in the health tech or digital health industry.
• Strong understanding of CRM principles and best practices.
• Experience working with CRM platforms and tools, such as Salesforce, HubSpot, or similar.
• Proficient in data analysis and segmentation techniques.
• Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Strong analytical and problem-solving skills.
• Detail-oriented and highly organized.
• Ability to thrive in a fast-paced and dynamic environment.
• Passion for healthcare and improving patient experiences.
• Knowledge of data privacy regulations, such as GDPR and HIPAA.
• Experience with marketing automation and personalization techniques is a plus.
• Creative marketer who understands US media.
• Creative experiential marketer
• Understands Omnichannel

• High Paid
• Work From Home
• Flexible Working Hours
• Global Exposure

About Us 

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy. Currently, INDICO start to expand its business in Agritech and Agribusiness named Telkomsel DFE (www.dfe.farm/). 

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset). 

What you will do but not limited to: 

• Assisting in the day-to-day financial operations of company in Bandung Area. 
• Ensure the existence of the commercial transaction in field, as well as the accuracy of quantity and payment received. 
• Verify the accuracy of invoice information and other supporting documents required in a transaction. 
• Perform payment process and collection during commercial activities. 
• Perform data entry and reconciliations to ensure the proper and accurate records of financial transactions. 
• Prepare daily, weekly and monthly reports on payments and collection activities

• Diploma or bachelor’s degree in finance, Finance Administration, and/or Accounting. 
• Minimum 1 years of experience in finance or accounting related field. 
• Strong understanding of accounting principles and practices. 
• Strong attention to detail and accuracy. 
• Excellent communication and interpersonal skills. 
• Trustworthy and willing to go the extra mile. 
• Good analytical and problem-solving skills. 
• Proficiency in Microsoft Excel and other financial software. 

• Ability to work independently and in a team. 
• Experienced in agriculture is preferable. 

• Supporting business unit in preparation and execution of new projects.
• Assisting communication with Original Equipment Manufacturer (OEM)
  customer for new projects and series.
• Support sales report analysis for B2B after-sales activity.
• Perform other administrative duties as required.

• Source candidates from multiple channels and make recommendation for new channels
• Manage candidate source to ensure a continuous stream of candidates
• Shortlist candidates and select the best from our pool of applicants
• Identify great talents for potential needs in the company
• Interview candidate for culture-fit selection process
• Keep track and prepare reports of open positions, hiring funnel, turnover rate, and headcount requisition from hiring managers
• Stay abreast of relevant news in the tech industry and talent market competitive landscape
• Participate in a variety of HR projects

ThinkWell is an emerging health systems development organization that is in a major growth phase. Determined to transcend the status quo, ThinkWell was founded in 2011 to provide bold, creative, and practical solutions to helping low- and middle-income countries achieve universal health coverage. While our core area of work is health financing, we take a “whole-of-systems” approach, specializing in five practice areas that intersect with health financing: governance, human resources for health, private sector, public financial management, and research and evaluation.

We are seeking a consultant to support business development capture activities. Based in Jakarta, Indonesia, the consultant will provide support on an anticipated USAID health system strengthening proposal. Work under the consultancy will include both capture and live proposal phases. This role will report to the US-based Business Development Advisor. This person will be expected to contribute to information gathering, outreach, partner coordination, and research.  

This position may be remote but must be based in the Jakarta area in Indonesia. It is expected to start immediately and last through June 2024.

Key Responsibilities:

• Provide expert opinion on the Indonesian health system, especially health financing, HIS, HRH, and integrated care issues, through discussion, email, and written pieces on specific topics.
• Contribute to developing ThinkWell’s approach and solutions to the key challenges to achieving the goals and objectives of USAID’s HSS Flagship project.
• Share relevant policy, research, report, and discussion documents and materials relevant to the Indonesia USAID HSS project.
• Help arrange meetings with potential partners or key stakeholders and represent ThinkWell.
• Estimated level of effort: 20 days over the proposal period (February 1 – June 30).
• Maintain confidentiality of work done and proposal development process.

• BA/BS and 6+ years experience or graduate degree and 4+ years experience. 

• Relevant work experience in business development with a management consulting firm, international NGO, or professional services organization, or, relevant work experience in health system strengthening projects funded by international donors.
• Experience contributing to USAID proposals or projects. Experience in health system strengthening preferred.
• Strong writing, quantitative, negotiating and research skills. 
• Excellent oral and written communication skills. 
• Strong organizational skills and interpersonal skills. 
• Fluency in English required.
• Ability to learn quickly, take direction and work independently.
• Ability to use creative, collaborative and consultative approaches to resolving issues.

Timeline: The Capture Support Consultant will continue through the end of the proposal, likely June 2024.

Please provide an updated CV highlighting your experience with the Indonesian health system and USAID and including your daily rate.

About the team

Job Desc

• Greet and welcome guests as soon as they arrive at the Amartha Village
• Direct visitors to the appropriate person A-teams
• Answer, screen, and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain Amartha Village security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front Amartha Village supplies and keep an inventory of stock
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing and document delivery 

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. filing and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude is a must
• Good looks and understands basic English conversations
• Have bachelor degree and/or vocational sertifcation

The ideal candidate is someone who:

• Operates with the highest levels of integrity.
• Thinks big and takes on big challenges.
• Has a continuous thirst for knowledge and is a perpetual learner.
• Strives to make themselves and everyone around them better.
• Has a passion for technology.

Job Requirements:

• Provide remote support and resolution for complex technical issues.
• Install, configure, administer, and monitor systems.
• Implement pro-active monitoring for better availability and performance.
• Identify and act quickly on opportunities to enhance customer experience.
• Strong customer-centric mindset and ability to build and maintain strong, collaborative, and effective relationships internally and externally.
• Assuring effective communication to stakeholders in the event of a service disruption, degradation, or outage to make sure that they receive the latest updates while operations teams work to restore full service.
• Continuously improve your skills, product expertise, and knowledge on related technical topics.
• Stay current with system information, changes and updates.
• Ensure that our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust.

• Install and setup laptop with Windows operating system
• Configure computer hardware, software, and IT office devices (printers, CCTV, etc.)
• Replacing laptop and computer hardware (HDD/SSD, RAM, Keyboard, etc.)
• Diagnosing and troubleshooting issues on laptops and computers
• Updating database of laptop devices

• Technical problem diagnosis and analysis

• Performing performance optimization

• Working closely with product team to handle a bug issue release

• Researching or Debugging technical issues

• Writing reports regarding product problems

• Reviewing product change requests

• Monitoring daily issues and giving solutions to clients

• Analyzing daily issues and recommending improvement

• Maintaining daily issue update from team members

About the role

As an Admin support, you will have the opportunity to participate in important projects, create and implement strategies to enhance the adoption of new digital products for Amartha's partners across all operational areas. You will collaborate with the Field Operations team & Head Office to achieve set targets.

Responsibilities

● Performing a verification check on the submission of specimens from Point.

● Submitting specimen signing requests to the COO

● Sending specimens that have been signed by the COO to Point.

● Providing solutions for issues related to the opening of new accounts or updating specimens

faced by Point.

● Monthly recap of specimen submissions and resolutions for new account openings and

specimen changes.

The qualifications that you must have

● Open for Fresh Graduate (D3-S1)

● Have good communication skill to collaborate with cross division and field team

● Proficiency in Microsoft Office

● Comfortable working in a complex and face-paced environment

About the team

A flexible lending business support team with members scattered across multiple regions, focuses

on supporting various aspects of Amartha's business (performance disbursement, new product

features, expansion to new points, petty cash) with the goal of achieving set targets. Enthusiastic

about new ideas, they execute with an 'Above & Beyond' approach. If the initial approach doesn't

succeed, they embrace a fresh spirit to explore alternative ideas

As a Junior Video Support, you will be responsible for a portfolio of artists and labels regarding all video distribution aspects. Thanks to a perfect understanding of Believe products and client’s needs, as in-depth thinking of the music market, you will be able to debug our clients' issues and advice on best practices. You will also be utilizing Rights Management tools in order to maximize revenue for the clients.

Missions:

1/ Account Management:

• Clients daily support

• Clients issue resolution

2/ Rights Management:

• Catalog delivery to YouTube for YTAF
• Maximizing claims for client's catalog
• Manual Claiming requests
• Addressing Rights Issues on The YouTube Platform

3/ Internal Processes:

• Work closely with Video Rights and Distribution teams
• Ad-hoc video delivery tasks
• Ensure the content is being correctly monetized and irregularities free
• Follow established OKRs and work together with Global Head of Video
• Present features, case studies and creative best practices to internal team

Job Purpose:  

The Product Manager has overall responsibility for achieving the sales and profit targets for the related product groups and creating the highest return for both TD SYNNEX and the vendor. While responsible for revenue outcomes, this is a sales enablement position. This will be achieved through marketing programs, sales training, sales support, technical pre-sales support, vendor contract and vendor relationship. These activities, especially sales and marketing are targeted at both the TD SYNNEX extended sales team and the partner community.

Responsibilities:

• Creation of business plans for the vendor product group and associated services.

• Development and implementation of sales enablement programs for TD SYNNEX and partners.

• Ensure that the technical sales support teams are appropriately trained to support the relevant product groups.

• Development and implementation of marketing programs to support product group objectives.

• Creation of joint initiatives with our vendor and business partners.

• Responsible for effective planning, including inventory turns, inventory fulfillment and inventory obsolescence minimisation.

• Implementation of business plans that achieve agreed vendor revenue targets and generate the planned profit outcomes.

• Achievement of revenue plans by brand and by market segment.

• Coordinate the various functions within TD SYNNEX in order to deliver the outcomes agreed in each product plan.

• Ensure that executive business relations with vendor partners are of the highest order, are proactive and that the engagement is continually monitored so that new initiatives can be introduced as required.

• Maintenance and development of operational level vendor relationships.

• In order to execute product leadership it will be necessary to maintain knowledge of sales processes, proposals, pipeline management, partner engagement so that remedial actions can be recommended where necessary.

• Ensuring highest and continuously improving levels of vendor and partner satisfaction.

• Maintain a high level of safety awareness within your team to promote a safe working environment for all team members.

• Maintenance of an accurate pipeline by product group.

• Measurement and maintenance of critical product group performance data in order to ensure that TD SYNNEX meets its vendor commitments and fully leverages all commercial opportunities for rebates and other vendor investment initiatives.

• Business forecasting and business planning for product groups with vendors.

• Provision of various reports for the purposes of commercial decision making.

• Be the advocate and leader for the relevant product groups in TD SYNNEX and be the advocate and leader for TD SYNNEX within the relevant vendor community.

• Provide direction, development and support to ensure the sales team is performing at optimum levels for the relevant product group. This will require a close working relationship with the Channels Sales Director.

• Deal effectively and efficiently with unsatisfactory performance and/or behavior within your team.

• Provide an appropriate example of leadership, by way of behaviors, to the wider organization.

• Proactively contribute as a member of the leadership team to the commercial 'well-being' and longevity of the business.

Knowledge, Skills and Experience:

• Minimum 4-6 years experience within IT distribution

• Minimum education level required is a Bachelor's Degree

• Appropriate vendor product sales certifications

• Strong leadership attributes

• Self-starter

• Results focused

• Sound business acumen

• Ability to work with little direction

• Capacity to lead vertial teams

• Influence business outcomes without having direct control

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams.

What you will do:

• Provide strong leadership and guidance to the team
• Motivate, coach, inspire and develop everyone within the team
• Ensure that support cases are prioritised in line with agreed parameters
• Take ownership of customer escalations on a regular basis, striving for timely resolution and performing root cause analysis where required
• Manage the performance and development of everyone within the team. This incorporates 1:1 reviews, supporting personal development plans, ongoing coaching and conducting 6 monthly and annual performance development reviews
• Proactively manage and plan the resolution of all outstanding customer support cases within your area of remit. This includes driving resolution %, whilst also effectively managing aged support cases, with up to date plans to resolve all outstanding cases.
• Effectively plan and review resource availability of the team to ensure adequate resources are available to meet forecast demand. To reassess plans on an ongoing basis and make any necessary adjustments to shrinkage.
• Work with support manager to ensure through induction procedures for new starters.
• As part of the leadership tea, you will be responsible for driving improvements and creating enthusiasm regarding change.
• Foster an environment of continuous improvement and development, measuring success.
• You will need to drive the achievement of SLA’s and KPI’s, including measuring, monitoring, managing, and communicating. You will set SMART objectives to support any key areas of focus.
• To comply with the company’s information  and security requirements and all the company’s business procedures, policies, and ISO/BS standards.

Job Purpose:  

Working with the Company's Sales Team, the Presales Consultant is responsible for providing presales technical support to the Sales team and presenting tailored demonstrations or qualification discussions to customers and/or prospects. The Presales Consultant also assists the Sales Team with qualifying opportunities – in or out and helping expand existing opportunities through solid questioning. The Presales Consultant will be responsible on conducting Technical Proof of Concept, Demonstration & Presentation on the supported products & solution.

Responsibilities:

• Assist Account/Product Managers with qualification of opportunities by providing presales technical support.

• Provides pre-sales technical support and deliver deep dive product demonstrations to customers and business partners.

• Delivers training to partners on products solution.

• Contribute to and refine technical RFP/RFI responses

• Customer demonstrations and presentations

• Coordinating and managing technical validation events (POC)

• Coordinating and managing POC assets

• Participating in conferences, shows, exhibitions when appropriate and requested

• Recommend and influence market content.

• Performs other related duties as assigned.

Knowledge, Skills and Experience

• Requires an in-depth knowledge of vendor products and general networking technologies including TCP/IP, DNS (UNIX) Admin, and experience with switches, routers, and firewalls in Intranet/Internet environments.

• Good Network & Security knowledge

• Strong interpersonal and presentation skills, with ability to articulate complex technology simply.

• Ability to troubleshoot and solve technical problems.

• Self-motivated and flexible.

• Ability to effectively multi-task and be able to handle a high volume of requests, specifically unplanned/unscheduled requests.

• Able to execute instructions and to request clarification when needed.

• Able to exhibit ability to be sensitive to the needs, concerns, and feeling of others.

• Able to interact effectively with all levels of management.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Responsibility :

1. Coordinating with service at branch offices in performing service hygiene and pest control work

2. Receiving customer complaints and informing the complaint to the service team at the branch for follow-up and treatment / inspection

3. Assisting the sales team in presenting product introduction and pest awareness to customers

4. Assist the sales team in making service / treatment work schedules and monitoring actual treatment to customers

5. Assist the service team in conducting inspections and making work reports requested by customers

6. Attend coordination meetings that discuss the progress of work requested by customers

7. Assisting the administration team to collect evidence of service (docket) which has been done by the service team at the branch

8. Assist regional NKAs to carry out surveys and cooperate with branches for the implementation of work

9. Ensure that regional NKA customers receive service quality according to standards

10. Assist regional NKA customers in facing food safety audits

1. Bachelor Degree from Biology, Entomology, Kesehatan Masyarakat or Agriculture
2. Fresh graduates or 1 year of experience
3. Active in English
4. Having driving license
5. Having knowledge about pest control
6. Having leadership, communication and presentation skill
7. Experience to operating computer especially Microsoft Excel
8. Willing to travel

1. Attractive monthly base salary
2. Training & Development

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff

• A bachelor's degree in computer science, information technology, or similar
• 1-2 years of experience as an IT support specialist
• Exceptional ability to provide technical support and resolve queries
• In-depth knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software, such as Freshservice and SysAid
• Experience in documenting processes and monitoring performance metrics
• Advanced knowledge of database maintenance and system security
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills