Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience. 

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.  

As a Customer Support Manager, you will:   

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) 

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)  

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes  

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues. 

To succeed in this role, you should have: 

• Based in Bandung, Indonesia;
• Minimum of one year in customer service, preferably within an IT company or call center 

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous 
• Excellent communication skills and willingness to work in a team 

• Analytical mindset with the ability to make data-driven decisions 

• Skills for solving work tasks and optimizing processes 

• Results-oriented approach and ability to work in a dynamic environment 

• Proficient in Bahasa Indonesian as a native language, and advanced level of English 

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous. 

• Competitive salary based on experience;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

• Managing end to end development projects simultaneously, adhering to timelines, and objectives.
• Responsible for Technical Aspects and Artwork Development.
• Involving in regular meeting with Customer for development progress update  and or technical inputs.
• Communicating and collaborating with cross-functional dept, including sales, planning, and production.
• Liaising with suppliers to oversee the raw materials.
• Validating and monitoring tooling ordering from suppliers.
• Ensuring that New Product Implementation meets the defined regulation and customer requirements.
• Organizing and maintaining records of packaging specification, project documentation, and design files for future reference.
• Assisting Proof with or without Customer presence.
• Defining standard to be provide in Technical Data Sheets and Color Range Book.
• Actively involve in Tender Calculation in giving technical inputs.
• Conducting New Product Briefing as a primary guidance to execute the projects

• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
• Prioritize and carry out maintenance as requested by departments on a daily basis to ensure the smooth running of all hotel departments.
• Record meter readings and liaise with the General/Hotel Manager regarding options to improve energy management and conservation in keeping with Gaia  Commitments.
• Be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• Liaise with the General/Hotel Manager and Regional Engineer regarding use of contractors within the Hotel, controlling expenditure and ensuring work is to the standard required by the company and manufacture specifications.
• Ensure the cost effective and hygienic removal of rubbish from the hotel areas and monitor to ensure areas are clear and free of offensive odor.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for full power failure, evacuation fire system re-set and/or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
• Liaise closely with Front Desk and Housekeeping regarding out of service rooms to expedite a quick turn around and return to inventory.
• Ensure the external areas of the hotel are maintained in line with company brand standards.
• Research, recommend and liaise with the General Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the General Manager.
• Ensure all staff are competent in the safe and effective use of equipment and chemicals in accordance with the manufacturer’s instructions.
• Attend and actively participate in daily meetings respecting the confidentiality of issues, which may be discussed formally or informally.
• Prepare monthly Maintenance reports, commenting on key performance indicators and action taken to keep on target.

1) Melakukan Service Pekerjaan dalam bidang perkapalan

2) Membuat Service Report

Job Description:

• Analysing, diagnosing, and installation to several areas including desktop hardware, operating systems (Windows 7/8/10), application software, network connectivity, databases, printers, scanners, and any related problems

• Maintaining all updates and security patches for applications and operating systems

• Notebook hardware troubleshoot, such as RAM, Hard disk, VGA.

• Updates and closures of trouble tickets and service requests from user

• Maintain communication with end-user and created report to team leader/SPV.

• Responsible to implementing and supporting networking solution (project/maintenance)
• Deploying and inspecting IT Network Systems
• Monitoring the performance and capacity of computer systems
• Performing regular checks on network hardware or software
• Responding to network alerts and hardware malfunctions
• Diagnosing and troubleshooting network errors
• Tracking and documenting network issues and compiling incidents reports • Responding to user requests and providing network training
• Will be work in shifting with a team (24x7) 

As our Digital Lending Support Intern, you will be part of an excellent team to create values and products to fasten financial inclusion in Indonesia. This role will directly report to the Head of Business Development and this role also are part of the small team consisting of 3 Business Development.

Responsibilities:

●      Support Operational Processes: Assist in day-to-day manual tasks, including data entry, and updating records.

●      Data Quality and Accuracy: Conduct quality checks and ensure data accuracy across all reports and processes.

●      Documentation: Maintain clear and organized documentation of operational processes and tasks.

Qualifications:

●      Strong attention to detail and an aptitude for data accuracy.

●      Basic knowledge of Google Sheets or Excel.

●      Ability to work independently and collaboratively in a fast-paced environment.

A.  Qualifications:

• Minimum education: SMK (Vocational High School) in Electrical Engineering, D3 Electrical, or S1 Electrical Engineering
• Strong and adequate physical condition
• Maximum age of 30
• Expertise in low and high voltage electrical systems and electronic equipment
• Proficient in handling generators, main panels, electrical network installations, also create or develop electrical systems also blueprints.
• create, calculating and develop electrical schematics (wiring diagram, SLD, Electrical Block Diagram), as well as maintenance and repairs
• Able to work both in a team and individually
• Able to work under pressure
• Willing to handle tasks outside of electrical work that are part of the FEM (Facility, Equipment & Maintenance) division
• Willing to work in shifts and available for on-call duty outside of normal working hours
• Interview will be conducted online
• Male applicants only
• Must be domiciled in the Subang area, West Java (Prioritize for Pusakanagara, Sukra, Pamanukan, Compreng, Bojong, Ciasem and surrounding)

Preferred Qualifications:

• Strong understanding of electrical theory and practice
• Knowledgeable in electrical distribution panel assembly
• Proficient in using AutoCAD software
• Minimum of 3 years of experience
• Possession of a professional engineer certification or relevant professional qualification certificate is highly preferred (LSP/BNSP or equivalent)
• Basic understanding of pump control systems and plumbing
• Familiarity with IP CCTV systems, door access, and other automation systems
• Holder of a valid SIM A (driver's license)

B.  Job Description:

Responsibilities include:

• Developing and adhering to technical specifications and electrical engineering standards
• Integrating electrical systems with other systems, such as machinery or software, to ensure seamless operation
• Diagnosing electrical system faults, proposing solutions, and performing repairs
• Ensuring on-site electrical engineering practices comply with safety regulations and industry standards
• Repairing electrical panel boxes and cable connections
• Conducting regular inspections and general electrical maintenance

Some of your duties will include:

·        Responsible for overseeing the IFMS (Infrastructure, Facilities, Maintenance and Services) technical support team and ensuring the delivery of high-quality maintenance support services. This role involves managing maintenance support operations, troubleshooting technical issues, and collaborating with other departments to improve processes.

·        Provide technical knowledge to maintenance teams in compliance with government and OEM standards.

·        Provide new methods or processes to improve current business maintenance practices.

·        Undertake maintenance planning, scheduling, and inventory material tracking.

·        Manage and monitor storage of purchased items.

·        Allocate planning of infrastructure maintenance and all necessary resources required to accomplish for Infrastructure maintenance activities.

·        Lead, mentor, and develop the technical support team to deliver exceptional service.

·        Oversee and manage the resolution of technical support requests.

·        Collaborate with cross-functional teams to define project requirements, deliverables, and timelines.

·        Manage project risks and implement mitigation strategies.

·        Serve as the primary escalation point for complex technical issues and provide advanced troubleshooting support.

·        Stay current with emerging technologies and industry trends to ensure the team is equipped with up-to-date knowledge.

·        Develop and document technical standards, processes, and procedures.

·        Develop and maintain support schedules to ensure adequate coverage.

·        Plan and coordinate support activities in alignment with company goals. Implement and monitor adherence to support policies and procedures.

·        Utilize SAP for tracking and managing support activities and resources.

·        Monitor and control costs associated with the technical support function. Prepare and present cost reports and forecasts to senior management: Develop and manage the maintenance budget, ensuring cost-effective purchasing practices; Monitor expenditures against the budget and implement cost-saving measures where possible; Prepare cost reports and forecasts related to procurement activities; Implement asset management processes to monitor the lifecycle and utilization of technical assets; Ensure that purchase orders are accurate and reflect agreed-upon terms and conditions; Monitor order status and ensure timely delivery of goods and services; Prepare cost estimation (owner estimate) of all planned projects in detail items and scope of works; Controlling cost estimation against overall budget planned in periodical basis as in the BP (monthly, quarterly, semesterly, yearly); Monitoring actual spending budget against planning of each and all projects against allocation in detail specs, variances, deviations in weekly to monthly basis.

·        Implement best practices and drive continuous improvement initiatives.

·        Monitor key performance indicators (KPIs) and report on team performance.

• Mengevaluasi efektivitas teknologi, perangkat lunak, atau peralatan dan mesin yang digunakan saat ini untuk meningkatkan produktivitas dan kualitas teknologi terkait.
• Menganalisis prosedur dan praktik yang diterapkan saat ini untuk mengidentifikasi area yang memerlukan perbaikan.
• Berkoordinasi dengan tim teknis untuk membuat atau update sistem, perangkat lunak, atau peralatan lainnya.
• Menetapkan jadwal dan deadline tim untuk setiap project agar dapat mencapai target.

Some of your duties will include:

•      To maintain aircraft integrity and performance, rigorous maintenance protocols are overseen, ensuring the fleet's readiness and safety.

•      To ensure all technical systems meet operational and safety standards as defined by aviation authorities and airport regulations.

•      To engage with suppliers, aviation authorities, and internal teams, ensuring alignment of maintenance practices with industry advancements and standards.

•      Ensure aircraft maintenance operations are streamlined, minimizing aircraft downtime and ensuring timely readiness for flight schedules.

•      Determine manpower, parts, and equipment needed for maintenance tasks and ensure they're effectively utilized to meet production targets.

•      Collaborate with operations to align maintenance schedules with flight operations, ensuring minimal disruption.

•      Stay updated with the latest advancements in aviation maintenance technology, ensuring the fleet benefits from cutting-edge diagnostics and repair methods.

•      Employ advanced diagnostic methods and technologies to identify and address aircraft issues efficiently.

•      Ensure that all technical manuals, safety protocols, and procedures are not only updated but also adhered to. This includes reviewing and updating manuals as aircraft technology evolves.

•      Lead maintenance-related projects, such as fleet upgrades, aircraft overhauls, or integration of new technology systems.

•      Engage with manufacturers, suppliers, aviation authorities, and other stakeholders in projects related to fleet acquisition, system upgrades, or other major maintenance initiatives.

Before embarking on any project

Some of your duties will include:

•      To maintain aircraft integrity and performance, rigorous maintenance protocols are overseen, ensuring the fleet's readiness and safety.

•      To ensure all technical systems meet operational and safety standards as defined by aviation authorities and airport regulations.

•      To engage with suppliers, aviation authorities, and internal teams, ensuring alignment of maintenance practices with industry advancements and standards.

•      Ensure aircraft maintenance operations are streamlined, minimizing aircraft downtime and ensuring timely readiness for flight schedules.

•      Determine manpower, parts, and equipment needed for maintenance tasks and ensure they're effectively utilized to meet production targets.

•      Collaborate with operations to align maintenance schedules with flight operations, ensuring minimal disruption.

•      Stay updated with the latest advancements in aviation maintenance technology, ensuring the fleet benefits from cutting-edge diagnostics and repair methods.

•      Employ advanced diagnostic methods and technologies to identify and address aircraft issues efficiently.

•      Ensure that all technical manuals, safety protocols, and procedures are not only updated but also adhered to. This includes reviewing and updating manuals as aircraft technology evolves.

•      Lead maintenance-related projects, such as fleet upgrades, aircraft overhauls, or integration of new technology systems.

•      Engage with manufacturers, suppliers, aviation authorities, and other stakeholders in projects related to fleet acquisition, system upgrades, or other major maintenance initiatives.

•      Before embarking on any project, conduct thorough risk assessments, considering safety, quality, budget, and timelines. Implement measures to mitigate identified risks.

•      Determine budgetary requirements for projects, ensuring efficient allocation of resources while aiming for optimal results.

Some of your duties will include:

• To supervise the technical aspects of operation and to give engineering level support to maintenance and operations with respect to the various Steam Systems across the smelter and at the Powerhouse area in particular, plus various Utilities Systems across the site. This will be done through in-depth analysis of machine performance, processes and output to influence condition monitoring and predictive maintenance as well as technical training to increase productivity and plant availability.

• To supervise flawless operation of the Plant Information (PI) System for plant-wide monitoring and analysis of digitized data pertaining to all process plants and associated utilities. 

• To supervise implementation of Standard Operating Procedures, and relevant statutory, safety, health and environment norms. 

• To monitor performance and enable continuous training of the technical team supporting Steam System and Utilities operation.

• To undertake the gold & silver reduction, gold and silver electro refinery, process at the Precious Metal Refinery (PMR) at Amman Mineral Industri towards the production of gold bars of stipulated purity range along with other quality specifications after subsequent processes.

• To achieve norms of productivity and learn continuously towards improvement of technical competencies and multiskilling.

• Responsible as the first point of contact for issues raised by customers
• Troubleshoots issues regarding cloud environments
• Manage and monitor Cloud environments.
• Document issues and interactions with customers

• Design, develop, and maintain data pipelines, ETL processes, and data warehouses.
• Ensure data quality, integrity, and reliability throughout the data pipeline.
• Work with GCP services such as Google Cloud Storage, BigQuery, Dataflow, and Pub/Sub to architect and implement scalable and efficient data processing solutions.
• Monitor and troubleshoot data pipeline issues.
• Implement security and access controls to protect sensitive data and ensure compliance with data privacy regulations.
• Document data processes, data flows, and architectural decisions.

Technical Account Manager will be responsible for managing all pre-sales projects that are customer's related.

Job Descriptions

• Manage new and existing customer request
• Assist the sales team in delivering daily proposal to client
• Monitor the on going client-related project up to finishing and documentation
• Collaborate with the related department in delivering client to product activation
• Learn for new technology related to cloud and virtualization management, migration, and deployment

• Designing steel structure for Pipe rack and Equipment support structure for Oil/Gas and Petrochemical Plant in EPC Project.
• Providing calculation to design steel structure for Pipe Rack and Equipment support structure.
• Designing the modularization steel structure pipe rack and equipment steel structure is preferable.
• Experience in using STAAD PRO on the design for steel structure.

• Designing foundation for Buildings, Pipe rack, Equipment support, Equipment foundation such as Tanks, Vertical & Horizontal Vessels for Oil/Gas and Petrochemical Plant in EPC Project.
• Providing calculation to design foundation.
• Fluent in English (writing and speaking).
• Capability to use MAT3D and Foundation3D software is preferable.
• Capability to conduct foundation dynamic analysis is preferable.

• Full understanding of international codes and standards such as IEC, IEEE, ANSI, NEC, NEMA.
• Comprehensive knowledge of electrical design philosophy (system and construction design).
• Understand power system analysis and proficient in operating ETAP tool for load flow, short circuit, motor starting, transient study, harmonic analysis, and power factor correction.
• Familiar with Microsoft Office and Word.
• Working with responsibilities includes preparing & reviewing specifications, datasheets, load lists, requisitions, technical bid evaluations, calculations, BM & BQ, reviewing drawings, and vendor documents.
• Thorough understanding of electrical equipment testing and inspection.
• Strong capability in schedule and design quality control.
• Capable of working in a project team.
• Construction work experience.

• Experience in several package / machinery equipment such as Nitrogen generation package, Air dryer package, Water treatment package, Chemical injection package, Process package, Marine loading arm, Overhead crane, and Solid handling equipment.
• Understand in Electrical, Instrument and Control requirements, process parameter in package equipment.
• Having several years of experience as a requisition engineer who has the role and responsibility for handling the equipment and materials.
• Preparation and update of the engineering documents and material requisition, Vendor inquiry and Technical Bid Evaluation, V-Doc review,
• Coordination with various internal disciplines including Vendor HAZOP and 3D model review, resolution of technical issues with the vendors, etc.

• Willing to be assigned to Project site as Civil Field Engineer
• Capable to conduct simple analysis for foundation and structure
• Capable to review bar bending schedule
• Capable to use STAAD PRO

• Capable for developing Conceptual Flow Diagram /Operation Sequence of HVAC system for Technical Building (such as Substation and Control), Laboratory, Office, and other industrial building.
• Capable with good communication with other discipline (E&I) to get design information for basis developing HVAC design system and coordination with them for interface design installation.
• Capable and understand the HVAC Cooling Load Calculation and then make necessary adjustment if needed.
• Capable review product HVAC of vendor document such as: drawing, control panel, method statement, and commissioning.
• Capable and understand the requirement/material of HVAC Equipment such as: Air handling unit, Air cooled condensing unit / Air cooled water chiller, Fan / Pump, etc.
• Capable for project Scheduling of HVAC scope: develop project schedules, set milestones, and monitor the progress of each task to ensure timely completion.
• Has knowledge HVAC product brand in Indonesia.
• Experience in HVAC system for Building Modular is advantage.
• Willing to be assigned at project site to handle HVAC System Completion Work, Pre-commissioning, and Commissioning of HVAC work.

- Provide technical support to end-users for hardware, software, and network issues.

- Diagnose and resolve technical problems both on-site and remotely.

- Maintain and update system documentation and hardware inventory.

- Install, configure, and troubleshoot operating systems and software applications.

- Manage user accounts, permissions, and access control.

- Provide technical support and troubleshooting for business applications

• Minimum 8 years working experience in Oil & Gas Engineering design including a minimum 5 years working experience in C&A Engineering design work in onshore and/or offshore oil & gas projects.
• Shall have experience in carrying out Detailed Engineering.
• Shall have a thorough knowledge of the use of codes, standards and practice applicable to API, IEE, and IPF classification, selection of instruments and control/safety/fire and gas systems.