Total 10 it manager job vacancies in Customer Service category in Jl. Raya Serang Km 12 Sukadamai, Cikupa, Kabupaten Tangerang - Banten

• Mengecek infrastruktur IT, seperti hardware, printer, scanner, jaringan LAN, CCTV, dan PABX
• Mengecek software, termasuk email, dan memastikan dapat bekerja dengan efektif
• Mengecek arus data yang digunakan user, termasuk backup data secara berkala
• Menjawab pertanyaan, memberikan bantuan teknis, dan membantu menyelesaikan masalah pengguna
• Menginstal dan mengkonfigurasikan komponen jaringan
• Memantau dan memelihara sistem dan jaringan komputer
• Memulihkan data jika terjadi kegagalan sistem yang menyebabkan kehilangan data
• Menjaga keamanan dan integritas sistem serta data
• Memegang Website Perusahaan

Mengelola sistem admin IT perusahaan

Menangani masalah2 hardware dan sofware

Melakukan pemeliharaan Komputer, jaringan, dan telephone agar berjalan dengan baik

Job Responsibilities:

• Provide 1st / 2nd level of helpdesk support to our international clients via phone, chats, or emails in a timely and professional manner.
• Ensure incidents are logged and updated in the Zendesk ticketing system.
• Monitor all ticket statuses in Zendesk and ensure issues are followed through and closed satisfactorily.
• Build a good rapport with clients.
• Learn and achieve a good understanding of product features.
• Diagnose and resolve technical problems, escalate complex issues to appropriate teams when necessary.
• Guide customers through troubleshooting steps and provide clear and concise instructions.
• Document customer interactions, technical solutions, and troubleshooting steps.
• Collaborate with cross-functional teams, including Engineering and Product Management, to resolve technical issues and improve product functionality.
• Perform testing tasks based on Use Case scenarios.
• Work in Batam/Bandung office
• No hybrid/remote/WFH options
• 
  
• Job Requirements:
•  
• Good command of English is a must.
• Educational background in IT software is required.
• Knowledge of support framework best practices.
• Minimum of 2 years of experience in a technical customer support or application customer support role, preferably in a software or technology company.
• Strong technical aptitude and troubleshooting skills, with the ability to analyze and solve complex technical problems.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using SQL commands.
• Proficiency in using a ticketing system such as Zendesk will be an advantage.
• Ability to communicate (verbally and in writing) with Mandarin-speaking clients will be an advantage.
• Willingness to work overtime when necessary.

Other Info:

• 5 days work per week
• Job Types: Full-time, Contract
• Insurance

PT. INTERNUSA TECHNOLOGY Saat ini membutuhkan IT Support untuk wilayah BREBES-TEGAL dan sekitarnya, dengan tugas melakukan maintenance computer hardware dan software, jaringan, cctv.

Tanggung Jawab Pekerjaan :

Melakukan Maintenance perangkat komputer

Melakukan Maintenence Printer

Melakukan maintenance CCTV

Melakukan Maintenance Jaringan Komputer

Keahlian :

Networking

Troubleshooting

Instalasi Software

Instalasi Komputer

Memahami Jaringan LAN/WAN

Mengerti CCTV

Mengerti Komputer

1.   Memberikan dukungan teknis kepada pengguna internal

2.   Melakukan instalasi, konfigurasi, dan pemeliharaan hardware dan software serta aplikasi internal

3.   Memonitor kinerja jaringan dan sistem, serta merespon insiden keamanan dan gangguan

4.   Mengelola sistem komputer dan keamanan data

5.   Kontrol cctv sistem

6.   Maintenance server

1. Lakukan pemeriksaan rutin dan pastikan bahwa koneksi internet lancar tanpa gangguan
2. Lakukan pemeliharaan dan perbaikan pada infrastruktur jaringan untuk memastikan stabilitas dan kinerja yang optimal.
3. Lakukan pengecekan rutin pada semua perangkat keras komputer dan pastikan sistem operasi, aplikasi, dan perangkat keras berfungsi sesuai standar.
4. Lakukan pemeriksaan dan pembaruan berkala pada ID pengguna, kata sandi, dan profil untuk menjaga keamanan sistem.
5. Kelola dan perbarui dokumentasi teknis serta dokumentasi pengguna untuk mendukung operasional IT yang efisien.
6. Monitor dan pastikan bahwa sistem data komputer pusat berfungsi dengan optimal tanpa gangguan.
7. Lakukan pemeliharaan dan pembaruan pada perangkat keras komputer seperti workstation PC dan printer untuk memastikan performa yang baik.
8. Investigasi masalah perangkat lunak dan perangkat keras, kemudian laporkan kepada Manajer dan vendor atau pemasok untuk solusi lebih lanjut.
9. Lakukan backup rutin pada semua file penting di akhir setiap hari untuk melindungi data 
10. Ikut serta dalam berbagai aktivitas sesuai arahan dari manajemen.

Job Desk :

1. Melakukan pengecekan terhadap infrastruktur Pendukung IT (Hardware & perlengkapan lainnya), termasuk perawatan pencegahan (antivirus, pencatatan garansi), troubleshooting hardware, printer, scanner, Jaringan LAN, CCTV, PABX
2. Melakukan pengecekan terhadap software (termasuk email), termasuk instalasi, maintenance, trouble shooting, serta memastikan dapat bekerja dengan efektif
3. Melakukan pengecekan terhadap arus data yang digunakan user termasuk backup data secara berkala (pengecekan password, server, dll)
4. Merespon terhadap keluhan user dalam permasalahan yang dihadapi di bidang IT
5. Selalu mengembangkan Hardware/software sehingga dapat membantu pekerjaan lebih efektif

Responsibilities:

• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment.
• Must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, CCTV, Telephone systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Maintains a system error / progress log book and deals with reported problems.
• Monitors and maintains proper inventory of hardware and software license.
• Keep updated with the latest technology and security risks on a regular basis.
• Able to perform other IT or Systems related tasks assigned by the management.
• Understand basic computer & networking fundamentals.
• Understand the working principle of switches, routers and others.
• Ensure the internet connection and networking system are working properly.
• You have to make sure that the applications used by the user work as they should.

This position will responsible to IT hardware and software needed in Banten Area. You'll work with high mobility and collaborating various role to support their IT needed

Job Description:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Doing a testing new technology
• Experience to train junior staff

• A bachelor's degree in computer science, information technology, or similar
• 1-2 years of experience as an IT support specialist
• Exceptional ability to provide technical support and resolve queries
• In-depth knowledge of computer hardware, software, and networks
• Ability to determine IT needs and train end-users
• Proficiency in IT helpdesk software, such as Freshservice and SysAid
• Experience in documenting processes and monitoring performance metrics
• Advanced knowledge of database maintenance and system security
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills