Total 15 it support executive job vacancies in Customer Service category in South Tangerang

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Complaint Management Support, you will be essential in addressing customer grievances and ensuring their concerns are handled efficiently and effectively. This role requires strong communication skills and the ability to collaborate with various teams to enhance customer satisfaction and improve service quality.

Key Responsibilities:

• Manage incoming customer complaints through various channels, ensuring a prompt response and resolution.
• Analyze complaints to identify common themes or trends and relay this information to relevant stakeholders.
• Coordinate with cross-functional teams to ensure proper investigation and resolution of complaints.
• Document all interactions related to complaints in the complaint management system.
• Provide regular updates to customers regarding the status of their complaints and any actions taken.
• Assist in the preparation of reports on complaint metrics and insights to support continuous improvement initiatives.
• Participate in training sessions to improve complaint management processes and enhance team capabilities.
• Contribute to developing best practices for complaint handling and customer engagement.

• Bachelor's degree in Business Administration, Communications, or a related field.

• 1-2 years of experience in customer service, complaint management, or related roles.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong analytical skills to assess complaint data and identify areas for improvement.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office Suite
• Ability to work collaboratively in a team while being proactive and self-motivated.
• Fluency in Indonesian and good command of English is required.
• Capable of handling difficult customer interactions with professionalism and empathy.

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As an IT Operation Support, you will be an integral part of our technology team, ensuring the smooth operation of IT systems and providing support to internal and external stakeholders. Your role will involve monitoring system performance, troubleshooting issues, and collaborating with various teams to maintain a reliable and efficient IT environment.

What you will do, but not limited to:

• Answering customer questions or resolving computer problems via phone, email, online chat, or in person.

• Providing step-by-step instructions to help customers resolve issue.
• Diagnosing and troubleshooting hardware and software issues 

• Forwarding complex problems to more experienced IT staff.

• Document technical processes and procedures to guide team members and users.

• Keeping technical documentation and service catalogs up to date.

• Conduct regular system checks and prepare reports on system performance and incidents.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of experience in IT support or operations
• Proficiency in SQL for database management, query development, and data analysis.
• Experience with additional programming languages or tools (e.g., Python, PowerShell) is a plus.
• Strong problem-solving skills and experience with hardware, software, and networking.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Knowledge of operating systems, server management, and database systems.
• Good communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail.

As our Digital Lending Support Intern, you will be part of an excellent team to create values and products to fasten financial inclusion in Indonesia. This role will directly report to the Head of Business Development and this role also are part of the small team consisting of 3 Business Development.

Responsibilities:

●      Support Operational Processes: Assist in day-to-day manual tasks, including data entry, and updating records.

●      Data Quality and Accuracy: Conduct quality checks and ensure data accuracy across all reports and processes.

●      Documentation: Maintain clear and organized documentation of operational processes and tasks.

Qualifications:

●      Strong attention to detail and an aptitude for data accuracy.

●      Basic knowledge of Google Sheets or Excel.

●      Ability to work independently and collaboratively in a fast-paced environment.

Melakukan pemeliharaan Komputer, jaringan, dan telephone agar berjalan dengan baik

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Fraud IT Operation Support, you will be responsible as a first level risk assessment for monitoring, analyzing, and investigating possible fraud incidents on digital platforms. You will work closely with cross-functional teams to ensure security measures are in place and that incidents are promptly addressed.

What you will do, but not limited to:

• Monitor systems to detect fraudulent activities across digital platforms. 

• Analyze data to identify patterns and trends of fraud. 

• Detect, categorize and prioritize reported fraud incidents and collaborate with relevant teams to mitigate risks. 

• Implement preventive measures and best practices to prevent fraud. 

• Document findings and report incidents to management with actionable insights. 

• Bachelor's degree in information technology or related field. 

• Minimum 1-2 years of experience in IT operations, fraud detection, or cybersecurity. Experience of working in a large company will be a plus point. 

• Skills to manipulate complex data with SQL. 

• Familiarity with fraud detection tools and methodologies. 

• Excellent communication skills, capable of collaborating with one or more teams. 

• Knowledge of IT security protocols and best practices. 

• Detail-oriented with strong problem-solving abilities. 

• Ability to handle multiple priorities and work independently in a fast-paced environment. 

• Experience in telecommunications or digital platforms is a plus. 

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)

As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.

Key Responsibilities:

• Receive, log, and track customer complaints via various channels (phone, email, social media, etc.).
• Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
• Communicate with customers regarding their complaints, providing timely updates and resolutions.
• Document all complaints and resolutions in the complaint management system accurately.
• Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
• Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
• Contribute to the development and implementation of best practices in complaint management processes.
• Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 1-2 years experience in customer service or complaint management roles.
• Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
• High attention to detail and a commitment to maintaining quality standards in all interactions.
• Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Fluency in Indonesian and good command of English is required.
• Ability to handle challenging situations with professionalism and composure.

1.   Memberikan dukungan teknis kepada pengguna internal

2.   Melakukan instalasi, konfigurasi, dan pemeliharaan hardware dan software serta aplikasi internal

3.   Memonitor kinerja jaringan dan sistem, serta merespon insiden keamanan dan gangguan

4.   Mengelola sistem komputer dan keamanan data

5.   Kontrol cctv sistem

6.   Maintenance server

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

As a Digital Platform Operations Support, you will in-charge for daily operations of a Orbit distribution business, Digital goods distribution, as well as operational of Loyalty Platform Business.   This role will handle order fulfilment, operate SAP for financial and inventory management, and ensure seamless distribution of both physical modems and digital products.  

What you will do, but not limited to:

Modem Distribution Operations: 

• Manage day-to-day operations of the modem distribution business, including inbound logistics, inventory control, and outbound shipments to resellers. 

• Oversee the assembly process of modems, ensuring quality control and timely delivery. 

• Track stock levels, coordinate with production teams, and manage warehouse operations to meet customer demand. 

• Ensure correct linking of IMEI and MSISDN for modem devices before shipment. 

   Loyalty Platform Operations: 

• Manage onboarding external merchant  

• Coordinate to Telkomsel team to establish operating models 

• Manage settlement, dispute and invoicing to merchant 

• Handle day to day operation of loyalty platform and collaborate with Indies and external merchant for any dispute or issue in business process.  

 Digital Goods Distribution: 

• operate the daily distribution of digital goods, ensuring smooth order processing and fulfillment. 

• Collaborate with internal team and to manage voucher distribution  

• Analyse sales and operational data to enhance distribution and improve overall efficiency. 

• Work closely with logistics, sales, finance, and IT teams to ensure a seamless flow of operations. 

• Collaborate with vendors and partners to address supply chain issues and improve service quality. 

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field. 

• Minumum 1-3 years of experience in business operations 

• Experience working with **SAP** (or equivalent ERP systems) for managing operations, finance, and inventory. 

• Strong understanding of supply chain management and logistics. 

• Ability to manage day-to-day operations, with a hands-on approach to problem-solving. 

• Excellent communication and leadership skills. 

• Strong organizational skills with attention to detail and the ability to multitask. 

Preference on SAP and operational excellency  

• Operate SAP for managing procurement, inventory, and order fulfillment processes. 

• Ensure accurate financial tracking, invoicing, and billing through SAP. 

• Monitor SAP processes to ensure timely and accurate reporting of business metrics. 

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

• Candidate must possess at least a Bachelor Degree of Agrotechnology, Biology, Environmental Health or equivalent
• Experience in Operation min 3 years
• Proficiency in English
• Strong leadership, motivation and managerial skills
• Good communication and interpersonal skills.
• Strong build networking & Customer Relationship
• Willing traveling to Jakarta, Tangerang, Banten

Job Description :

• Ensure the standart quality service according to the company regulation
• Ensure Audit Process to the costumers running well
• Manage, Control and Develop Service Team
• Provide training to the Service Team

• Attractive remuneration & Incentive
• Training
• Career path

1. Lakukan pemeriksaan rutin dan pastikan bahwa koneksi internet lancar tanpa gangguan
2. Lakukan pemeliharaan dan perbaikan pada infrastruktur jaringan untuk memastikan stabilitas dan kinerja yang optimal.
3. Lakukan pengecekan rutin pada semua perangkat keras komputer dan pastikan sistem operasi, aplikasi, dan perangkat keras berfungsi sesuai standar.
4. Lakukan pemeriksaan dan pembaruan berkala pada ID pengguna, kata sandi, dan profil untuk menjaga keamanan sistem.
5. Kelola dan perbarui dokumentasi teknis serta dokumentasi pengguna untuk mendukung operasional IT yang efisien.
6. Monitor dan pastikan bahwa sistem data komputer pusat berfungsi dengan optimal tanpa gangguan.
7. Lakukan pemeliharaan dan pembaruan pada perangkat keras komputer seperti workstation PC dan printer untuk memastikan performa yang baik.
8. Investigasi masalah perangkat lunak dan perangkat keras, kemudian laporkan kepada Manajer dan vendor atau pemasok untuk solusi lebih lanjut.
9. Lakukan backup rutin pada semua file penting di akhir setiap hari untuk melindungi data 
10. Ikut serta dalam berbagai aktivitas sesuai arahan dari manajemen.

Job Desk :

1. Melakukan pengecekan terhadap infrastruktur Pendukung IT (Hardware & perlengkapan lainnya), termasuk perawatan pencegahan (antivirus, pencatatan garansi), troubleshooting hardware, printer, scanner, Jaringan LAN, CCTV, PABX
2. Melakukan pengecekan terhadap software (termasuk email), termasuk instalasi, maintenance, trouble shooting, serta memastikan dapat bekerja dengan efektif
3. Melakukan pengecekan terhadap arus data yang digunakan user termasuk backup data secara berkala (pengecekan password, server, dll)
4. Merespon terhadap keluhan user dalam permasalahan yang dihadapi di bidang IT
5. Selalu mengembangkan Hardware/software sehingga dapat membantu pekerjaan lebih efektif

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Responsibility :

1. Coordinating with service at branch offices in performing service hygiene and pest control work

2. Receiving customer complaints and informing the complaint to the service team at the branch for follow-up and treatment / inspection

3. Assisting the sales team in presenting product introduction and pest awareness to customers

4. Assist the sales team in making service / treatment work schedules and monitoring actual treatment to customers

5. Assist the service team in conducting inspections and making work reports requested by customers

6. Attend coordination meetings that discuss the progress of work requested by customers

7. Assisting the administration team to collect evidence of service (docket) which has been done by the service team at the branch

8. Assist regional NKAs to carry out surveys and cooperate with branches for the implementation of work

9. Ensure that regional NKA customers receive service quality according to standards

10. Assist regional NKA customers in facing food safety audits

1. Bachelor Degree from Biology, Entomology, Kesehatan Masyarakat or Agriculture
2. Fresh graduates or 1 year of experience
3. Active in English
4. Having driving license
5. Having knowledge about pest control
6. Having leadership, communication and presentation skill
7. Experience to operating computer especially Microsoft Excel
8. Willing to travel

1. Attractive monthly base salary
2. Training & Development

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives by controlling pests, improving hygiene, and interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and customers. Rentokil Initial regards equality and fairness as fundamental rights of all of its colleagues. We live our values of service, Relationships, and Teamwork which our colleagues across the world identified.

Our family of businesses; Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader that provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments, and protective uniforms and equipment: focusing on top-quality products and services. Our plant business, Ambitious is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal, Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

• Achieve the sales target
• Looking for and identifying prospective customers and the potential market
• Making daily, weekly, and monthly programs and sales pipeline
• Do presentations and sales about service pest control to customer residential
• Survey new or existing customer residential
• Making proposals for customer
• Negotiation with customer
• Making agreement contracts and service agreements to the customer
• Build a good relationship with the customer

• Candidates must possess at least a Bachelor's Degree or Diploma of Marketing, Communication or equivalent.
• Have 1 year experience in the related field
• Required skill(s): marketing, communication, negotiation.
• Ready to handle customer complaints and Result Oriented
• Having a driving license (A/C) is a MUST
• Placement: Tangerang Selatan

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

• Prepare monthly budget requests for orders, events, and timeline planning, while coordinating with teachers
• Manage inventory of learning materials, including Montessori materials
• Conduct regular maintenance and checks of the stockroom
• Participate in meetings with parents for Parent Volunteers and after-school activities
• Act as the point of contact for the Parents Community Program, overseeing Class Parents, Parent Volunteers, and collaborating closely with Admissions
• Assist teachers in organizing and recruiting volunteers and speakers
• Support staff in communicating sensitive issues to parents
• Serve as a classroom substitute when needed
• Handle administrative tasks such as compiling lesson plans and reports
• Organize engaging events and collaborate with other departments
• Provide essential support to the leadership team

• Maintaining and monitoring the entire application process, channel performance, and approval rate

• Working closely with various stakeholders, such as Sales, Operations, and the Credit Team, to develop and implement initiatives that enhance the acquisition process
• Assisting in the development of credit-related policies and regulations
• Supervising and actively participating in the creation of reports, documents, and communication efforts related to new or updated policies and regulations

• Candidates are required to have a minimum of a Bachelor's Degree from a reputable university.
• At least 1 year of experience in a related field is necessary, preferably in the Banking/Multifinance/Financial Company sector.
• Strong analytical skills, self-motivation, good communication, and interpersonal skills are important qualifications.
• Knowledge and understanding of IKNB regulations is a must.