Total 4 customer experience manager job vacancies in Finance / Banking / Insurance category in Indonesia

Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and approval must be received from the Director Of Finance.

• Review the credit worthiness of all existing non-Accor approved clients on a yearly basis. City Ledger

• Ensure all invoices / statements are issued on a timely basis.

• Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay. • Implement effective inquiry response procedure for guests and management.

• Ensure all travel agent commissions are timely processed and paid.

• Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.

• Conduct credit meetings at least once a month.

• Attend Credit Managers meetings to keep up to date knowledge of credit risks.

• Appropriately manage all delinquent accounts, liaising with debt collectors where needed.

• Review and recommend accounts to be written off, providing appropriate documentation. Guest Ledger and liaison with Front Office:

• Liaise between the Accounting Department and the Front Office.

• Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date.

• Review the Advance Deposit ledger to ensure all the balances are either current or for future date. Inform the Front Office Manager of any deviations from policy by Assistant Managers, or Front Office Cashiers that may come to his/ her attention.

• Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.

• To oversee the Finance and Accounting department of the hotel.
• To ensure that the books, records and accounts are maintained accurately and fairly reflect the transactions and administration of the assets of the hotel.
• To devise and maintain a system of internal accounting control sufficient to ensure that transactions are executed in accordance with Management’s general and specific authorization and in compliance with generally accepted accounting principles and specific country legislation.
• To review and certify any hotel internal or external financial reporting before distribution
• Oversee the preparation of the hotel’s yearly operating budget
• To ensure that the hotel hold all required licenses and permits to operate.
• To ensure the hotel has adequate insurance policies in place as stipulated in the Management Agreement. 
• To review all proposed contracts for pricing and terms, ensuring that hotel’s interest comes first and is protected at all times
• To provide assistance to other operational departments in the definition, implementation and follow-up of improved internal control tools.
• To maintain close communication with third parties such as the Owning company, public auditors, external auditors, local authorities and Accor Regional Office.
• To be ready and responsible when assigned to perform any other duties as designated by higher management.

Primary Responsibilities

• To supervise credit billing, collection of aging and credit card transactions.
• To verify daily bank balances through review of bank statement, prepare bank reconciliation and credit card reconciliation for Director of Finance approval.

Knowledge and Experience

Diploma or Degree in Accounting or related filed

At least 3 years of experience in credit operations of similar size/style of hotel.

Proficient in PMS Opera and MS Applications (Excel, Word, PowerPoint, etc.)

Presentable, well-groomed with leadership quality. 

Strong interpersonal and problem-solving abilities

Highly responsible & reliable

Ability to work well under pressure and independently in a fast-paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Excellent communication and organizational skills