Total 89 F&B / Tourism / Hospitality job vacancies in ungasan kuta selatan kab badung bali indonesia

• Menunrus dan merekap cuti karyawan
• Payrol
• Employee relationship
• Society Relationship
• CSR
• BPJS Kesehatan & Ketenagakerjaan
• Pengurusan Documen Perijinan
• Staff Actifities

MidPlaza Holding is seeking a Supervisor for Kitchen Maintenance to manage and oversee the maintenance operations of our kitchen facilities. In this vital role, you will ensure that all kitchen equipment is functioning efficiently and safely, extending the lifespan of assets through proper maintenance routines. Your leadership will guide the maintenance team to uphold high standards of cleanliness and operational readiness.

Responsibilities:

• Provide professional advisory services and support to the Chief Construction MEP to help achieve the department's strategic objectives.
• Oversee and manage the Maintenance Request System.
• Control, initiate, and execute assigned capital projects, from design and pricing to construction and operation.
• Analyze, monitor, and maintain records related to utility costs throughout the kitchen.
• Supervise the overall cost control aspects of maintenance.
• Conduct routine inspections of kitchen equipment and ensure that inspections required by government authorities are performed and documented.
• Conduct general kitchen inspections and preventive maintenance inspections, including scheduling all such work.
• Manage and supervise the Fire Protection Preventive Maintenance Program.
• Inspect all fire safety and technical features to ensure they operate at maximum efficiency.
• Ensure that accurate records related to all machinery and equipment within the AYANA area are well maintained.
• Ensure appropriate measures are taken to protect the environment in accordance with local regulations and AYANA's compliance with them.
• Implement cost-effective Preventive Maintenance and Condition Monitoring Programs.
• Supervise the daily operations and maintenance of the building, electrical and mechanical services, water features, fixtures, furniture, and equipment.
• Liaise with and oversee all on-site Property Maintenance Contractors, ensuring that appropriate standards are met.
• Carry out all emergency repairs for all technical equipment, general equipment, and kitchen equipment.
• Ensure expenditures align with the department budget, capital plan, and projects.
• Participate in the development of the Strategic Business and Operational Plan.
• Prepare monthly projections/forecasts and reports.
• Attend meetings as necessary.
• Execute opportunities for quality Team Enhancement.
• Conduct development and performance reviews, identifying key personnel for further development and a structured career path.
• Implement and maintain a training system to ensure staff have the framework and skills necessary to perform their jobs efficiently and effectively.
• Draft work schedules and annual leave schedules within the budget, business expectations, and applicable industry legal guidelines.
• Assist in the selection and appointment of new members within the department.
• Hold regular meetings with staff to keep all members fully informed.
• Ensure compliance with health and safety legislative requirements.
• Adhere to the Standard Operating Procedures of Midplaza Holding.
• Actively promote a caring work environment for guests and staff.
• Be responsible for the cleanliness of all mechanical/plant equipment rooms.
• Prepare technical reports as needed by the Chief Construction MEP and the technical service office.
• Promote, share ideas, and proactively contribute to the development of new activities.
• Execute action plans to ensure consistency in improvements, verification, and achievement of our sustainability goals.
• Participate in and contribute to the resort's sustainability programs through education, interaction, and advice.

• Minimum education of a vocational high school.
• A minimum of 3 years of experience in the field (kitchen equipment and systems).
• Strong technical knowledge in kitchen equipment, electrical systems, and LPG systems.
• Good understanding of preventive maintenance and condition monitoring.
• Financial skills, including expense control, monitoring financial procedures, and maximizing revenue through initiatives.
• Ability to plan and organize resources for various business levels, both short-term and long-term, to achieve strategic goals.
• Strong communication skills – must be able to speak, read, write, and understand both English and the primary language used in the workplace, ensuring effective information flow.
• Ability to be a Change Agent and drive the pursuit of continuous improvement.
• Leadership, delegation, motivation, and team-building skills.
• Effective conflict resolution and problem-solving abilities.
• Professionalism.
• Good knowledge of information systems.
• Familiarity with legislation, including building codes, fire safety, and national standards.

• Supervise and oversee the operation/section to maintain service standards
• Check on employees’ discipline, grooming standards and punctuality
• Check on guests’ satisfaction levels and properly handle feedback and follow-up
• Perform opening and closing duties as assigned
• Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
• Assist in employees’ development, counselling and resolving staff conflict
• Report any complaints, incidents or any other irregularities to Management
• Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipments
• Carry out light cleaning and maintenance of the pantry area
• Monitor quality of food and beverage products in every order
• To ensure that guests receive the attention and service they require
• Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
• To motivate, coach and project a positive attitude at all times
• Help manage employees’ performance appraisals and performance logs
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures. 
• Carry out any other duties as and when assigned by the Management of the Hotel

• Assist in the daily administrative tasks of the Food & Beverage department, including but not limited to filing, data entry, and maintaining records.
• Manage correspondence, emails, and phone calls efficiently, ensuring timely responses and proper documentation.
• Coordinate meetings, appointments, and reservations for F&B management and staff.
• Prepare and maintain accurate reports, spreadsheets, and presentations as required by the F&B management team.
• Assist in compiling data and information for budget planning, inventory management, and other F&B operational needs.
• Ensure all documentation is organized, up-to-date, and easily accessible.

•To ensure that the kitchen operates in a timely way

•Full compliance with local municipality HACCAP standards and certification.

•Maintain a consistent focus on improving the overall flow of the kitchen operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Support and assist Senior Sales Manager for operational and administrative tasks

• Implement sales strategies

• Reply inquiries with timely manner (include FIT and Group)
• Proactively identify and pursue Sales opportunities in the assigned markets
• Establish a strong presence and achieve significant market share
• Maintain long-term relationships with assigned agencies and segments
• Executes promotions campaigns in F&B, weddings, spa, rooms, and conferences
• Collaborating with the senior sales manager to develop monthly, quarterly, semi-annual, and annual promotion budgets, formats, and objectives, being accountable for ROI

• Minimum 2 years' experience in the same position or related fields in the hospitality industry
• Proven track of achieving targets, has strong organizational and time management skills
• Proficient in administrative tasks, consistently ensuring accurate and timely completion of assignments
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Keep track of monthly, quarterly, and yearly goals
• Work with management to assess and improve processes and policies
• Uphold and enforce company policies
• Address employee complaints or performance issues as needed
• Check in with employees regularly to determine satisfaction
• Schedule shifts
• Address customer issues and complaints
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility

• Only for Indonesian Citizen
• Minimum 2 years' experience in a similar position in a large luxury resort or hospitality industry
• Hands-on experience with Hotel Management Software (PMS); OPERA
• Strong affinity for and commitment to the hotel industry
• Strong market sense and results orientation
• Understanding of all hotel management best practices and relevant laws
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

Administration

• Support and assist Senior Sales Manager for operational and administrative tasks

Offline sales

• Implement sales strategies

• Reply inquiries with timely manner (include FIT and Group)
• Proactively identify and pursue Sales opportunities in China markets
• Establish a strong presence and achieve significant market share
• Maintain long-term relationships with assigned agencies and segments

Digital sales

• Facilitates social media engagement and creating content in China digital channels (e.g., WeChat, Xiaohongshu, Douyin, etc.)
• Executes promotions campaigns in F&B, weddings, spa, rooms, and conferences through relevant digital and social media channels
• Engages in proactive online reputation management by surfacing relevant guest comments (positive and negative) in social media channels and responds accordingly
• Managing the MCN agencies we utilize and collaborating media partners
• Collaborating with the senior sales manager to develop monthly, quarterly, semi-annual, and annual promotion budgets, formats, and objectives, being accountable for ROI

• Minimum 2 years' experience in the same position or related fields in the hospitality industry

• Proficient in administrative tasks, consistently ensuring accurate and timely completion of assignments
• Strong organizational and time management skills
• Fluent in Mandarin, both written and spoken with a certified language test (minimum HSK 3)
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

Resepsionis Hotel dalam program Specified Skilled Worker (SSW).

Job desc :

Resepsionis dan room service.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of responsibilities:

• Assisting Executive Hygiene Manager/Hygiene Manager to Review Food safety policy annually and report to Director of culinary and  GM for approval
• Assisting Executive Hygiene Manager to Review HACCP Manual on yearly basis
• Ensure Good Hygiene Practice Manual Book as a guidance for Food handler department are implemented on daily basis
• Participate on Hygiene walkthrough
• Established record system to support HACCP document
• Established all data and presentation for monthly hygiene meeting
• Participate on Monthly hygiene Meeting
• Participate HACCP Internal Audit.
• Assisting Executive Hygiene Manager/Hygiene Manager to review and create SOP and PP  related with hygiene
• Participate on supplier audit for Potentialy Hazardous Food
• Monitor implementation of F&B and Engineering preventive maintenance list
• Work together with Engineering to ensure organized system of pest control prevention
• Work together with HR and legal regarding all government license hat related with Hygiene
• Work with outside Laboratory to do monthly microbiology test
• Taking food samples for every banquet event that attend by a minimum of 100 pax
• Compile data for food allegation issues which occur through QIAF and report to Hygiene Manager
• Involved in all external audit that related with hygiene
• Participate and contributing to the resort Hygiene program through education, interaction, and suggestion

.

• Minimum bachelor degree in Food Engineering or Environmental Health.
• Understand HACCP, ISO 22000 or equivalent.
• Computer literate especially Microsoft Excel and Microsoft PowerPoint.
• Eloquent in English communication in both written and spoken..

• Able to create innovative menu and dishes & follow all the step for menu or new dishes implementation

• Control food wastage and report & Cost Control at all time

• Ensuring food quality delivery according the standard & applying and maintaining HACCP and Food Safety procedure

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Demonstrates and communicates key drivers of guest satisfaction for the Ah Yat Abalone Seafood Restaurant
• Analyses service issues and identifies trends for the Ah Yat Abalone Seafood Restaurant
• Makes and executes the necessary decisions to keep the Ah Yat Abalone Seafood Restaurant moving forward toward achievement of goals
• Works with the hotel management team to develop an operational strategy that is aligned with the Ah Yat Abalone Seafood Restaurant business strategy and leads its execution
• Reviews the Ah Yat Abalone Seafood Restaurant reports and operations sales performance in accordance with the allocated budget
• Focuses on growing revenues and maximizes the financial performance of the department
• Coaches and supports operations the Ah Yat Abalone Seafood Restaurant team
• Communicates a clear and consistent message regarding the Ah Yat Abalone Seafood Restaurant goals to produce desired results
• Performs other duties, as assigned, to meet business needs
• Review guest feedback with the Ah Yat Abalone Seafood Restaurant team and verify that appropriate corrective action is taken
• Handles and oversees guest issues and complaints to establish engagement that differentiates guest experiences beyond extraordinary, and is highly regarded
• Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Be responsible for monitoring guest/other department requests with actions in operating departments in timely manner

• Only for Expatriate
• Minimum 3 years' experience in the same position in Chinese Restaurant
• Proven track of achieving targets, has strong organizational and time management skills
• Knowledge of the Chinese Restaurant trend that generates revenue to increase profitability

• Strong business acumen and operation strategy, wants to win attitude with excellent time management skills

• Strong leadership skills with an acute sense of good judgment
• Can thrive in a high-pressure environment and has a strong operational strategy that is timely
• Knowledge of food safety principles and best practices, HACCP certification is desirable
• Eloquent in English communication in both written and spoken
• Fluent in Mandarin, both written and spoken with a certified language test (minimum HSK 3)
• Bachelor's degree in Hospitality, Sales & Marketing, or other relevant fields

Reporting to the Head Chef, responsibilities and essential job functions include but are not limited to the following: 

• Ensure the consistency in the preparation of all food items for a la carte according to hotel recipes and standards
• Ensure all kitchen Colleagues are aware of standards and expectations
• Adhere to payroll costs and productivity within budgeted guidelines
• Provide extensive hands on training for all new and transferred colleagues
• Ensure the Cleanliness and maintenance of all work areas, utensils & equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and Sanitation policies when handling food and beverage
• Liaise daily with Head Chef and Restaurant Manager to keep open lines of communication regarding guest feedback
• Continually strive to improve food preparation and presentations
• Maintain proper rotation of product in all chillers to minimize wastage/spoilage
• Have full knowledge of all menu items, daily features and promotions
• Works closely with other team members and Cooks in menu creation and overall guest experience improvement efforts
• Maintain a safe work environment and is responsible to complete the Weekly Preventative Maintenance Checklist
• Train and develop kitchen employees and ensuring that ongoing training opportunities are communicated to the other Culinary Team Members and leadership and addressed with the colleague
• Assume supervisory responsibilities during the absence of the Head Chef
• Other duties as assigned

1. Selalu mematuhi instruksi keamanan yang ditetapkan oleh Head Chef, CDP, atau Demi Chef.
2. Membantu dan berpartisipasi dalam aktivitas dan fungsi harian semua fasilitas dapur.
3. Menghormati dan mengikuti instruksi penghematan energi di dapur.
4. Selalu ingat bahwa kepuasan tamu sangat bergantung pada kualitas dan efisiensi pekerjaannya.
5. Menghindari pemborosan bahan makanan dengan menjalankan pekerjaan secara benar dan efektif.
6. Memastikan bahwa standar kinerja diterapkan dan dipertahankan.
7. Menggunakan dan menjaga peralatan dapur sesuai dengan fungsinya serta mengikuti langkah-langkah pencegahan yang telah ditetapkan.
8. Melaporkan setiap kerusakan peralatan kepada Head Chef, CDP, atau Demi Chef.
9. Melakukan semua pekerjaan mise en place dengan tepat, lengkap, dan efisien, serta memastikan bahwa semua peralatan dapur dan area tanggung jawabnya tetap bersih, rapi, dan tersanitasi.
10. Melaksanakan tugas di bawah pengawasan Demi-Chef dan Head Chef dalam menyiapkan dan memasak makanan sesuai dengan standar resep.
11. Menyimpan setiap bahan makanan dengan benar di dalam lemari pendingin untuk memastikan kualitas penyimpanan yang lebih baik.
12. Mematuhi kebijakan hotel terkait:

• Kesehatan, Keselamatan, dan Kebersihan
• Aturan Rumah dan Regulasi
• Penampilan dan Standar Kerapihan
• Memastikan kehadiran yang tepat waktu dan mematuhi jadwal tugas yang diarahkan oleh Head Chef dan CDP atau Demi Chef.

13.Rutin memeriksa dan mengidentifikasi area yang memerlukan perawatan, serta menyampaikan informasi ini kepada Head Chef dan CDP atau Demi Chef.

14.Melaksanakan tugas terkait lainnya dan proyek khusus yang ditugaskan oleh Manajemen.

• Provides functional assistance and direction to the F&B Service operation as assigned.
• Directs and controls all subordinate to ensure that all day to day operational matters are handled on time and guest expectations are met.
• Liaises with stewarding, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.
• Develops training plans and conducts on-the-job training sessions for Food & Beverage Service associates.
• Monitoring and controlling the property’s OE inventory.
• Perform any other duties as required and directed by the Residence Manager or Management

General Duties

1. Maintain complete knowledge of:

a) All liquor brands, beers and non-alcoholic selections available in restaurants.

b) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine and beverage lists.  

c) Designated glassware and garnishes for drinks.

d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

e) Daily menu specials and items out of stock.

f) Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

g) MICROS and manual system procedures.

h) Daily regular / V.I.P.’s reservations.

i) In-house event/group activities, locations and times.

j) Correct maintenance and use of equipment.  

k) All department policies / service procedures.

1. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
2. Requisition linens for business and assign colleagues to transport such to the restaurant.
3. Check stock of wines / champagnes and inform the Restaurant Manager so he can prepare order to avoid shortages. Ensure wines are received, properly stored, and kept secured.          
4. Review sales of previous day; resolve discrepancies with Finance. Track revenue against budget and forecast.
5. Meet with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that Colleagues are aware of such.
6. Periodically check with the Restaurant hostesses to review updates on reservation levels and arrivals.
7. Prepare weekly short schedules in accordance with staffing guidelines. Adjust schedules throughout the week to meet the business demands.
8. Ensure that Colleagues report to work as scheduled. Document any late or absent Colleagues.
9. Coordinate breaks for colleagues.
10. Assign work and side duties to colleagues in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department’s standards and delegate these tasks.
11. Monitor the preparation of station assignments, ensuring compliance to departmental standards.
12. Conduct line-ups with colleagues and review all information pertinent to the day’s business.
13. Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective personnel.
14. Constantly monitor colleagues’ performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
15. Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
16. Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.
17. Ensure that the Host (ess) stand is clean, organized and stocked with designated supplies.
18. Review the reservation book, pre-assign designated tables and follow up on all special requests.
19. Ensure that specified amount of menus and wine and beverage lists are available and in good condition for each meal period. Ensure that daily specials are inserted into each menu.
20. Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
21. Monitor and assist Host (ess) in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are set to best service the customers.
22. Anticipate heavy business times and organize procedures to handle extended service hours.
23. Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
24. Be familiar with all departments’ product/services/features and local attractions/activities to respond accurately to any customer inquiry.
25. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Ability to solve guests dissatisfaction and answer all guests correspondence by mail, email and telephone or facsimile to ensure guests satisfaction.(within 24 hours at the latest for written document)
26. Monitor guest reactions and confer frequently with service colleagues to ensure guest satisfaction.
27. Check the status of all orders and ensure that they are delivered within designated timelines.
28. Monitor and ensure that all tables are cleared and reset according to department procedures.
29. Monitor and maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
30. Assist restaurant colleagues with their job functions to ensure optimum service to guest        
31. Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
32. Take record and confirm restaurant reservations/cancellations in accordance with departmental standards.
33. Access all functions of the MICROS system in accordance to specifications. Restock journal tape and change ribbons as needed.
34. Handle void checks in accordance with Finance Department procedures.
35. Assist colleagues with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Finance Department standards.
36. Issue manual checks when the system is down and ensure accountability of such.
37. Ensure all closing duties for staff re completed before staff sign out.　
38. Conduct a weekly formal training program on the required job functions with criteria expected and department orientation with new hires. Conduct ongoing training with existing colleagues.
39. Provide feedback to colleagues on their performance.
40. Foster and promote a cooperative working climate, maximizing productivity and employee morale.
41. Respond to all pages by beeper/ phone calls promptly.
42. Complete work orders for maintenance repairs.
43. Document pertinent information in department log book.   
44. Complete all paperwork and closing duties in accordance with departmental standards.
45. Review status of assignments and any follow-up actions with on-coming supervisor.
46. Successful completion of the training/certification process.
47. Report all food intoxication cases to the Executive Chef and Assist F&B Manager as stated in the related S.O.P. 
48. Analyze guest type and market share
49. Conduct by yearly competitor pricing surveys.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

Administration

• Support and assist Senior Sales Manager for operational and administrative tasks

Offline sales

• Implement sales strategies

• Reply inquiries with timely manner (include FIT and Group)
• Proactively identify and pursue Sales opportunities in China markets
• Establish a strong presence and achieve significant market share
• Maintain long-term relationships with assigned agencies and segments

Digital sales

• Facilitates social media engagement and creating content in China digital channels (e.g., WeChat, Xiaohongshu, Douyin, etc.)
• Executes promotions campaigns in F&B, weddings, spa, rooms, and conferences through relevant digital and social media channels
• Engages in proactive online reputation management by surfacing relevant guest comments (positive and negative) in social media channels and responds accordingly
• Managing the MCN agencies we utilize and collaborating media partners
• Collaborating with the senior sales manager to develop monthly, quarterly, semi-annual, and annual promotion budgets, formats, and objectives, being accountable for ROI

• Minimum 2 years' experience in the same position or related fields in the hospitality industry
• Proven track of achieving targets, has strong organizational and time management skills
• Strong understanding of social media engagement and creating content in China digital channels (e.g., WeChat, Xiaohongshu, Douyin, etc.)
• Ability to execute promotions campaigns in F&B, weddings, spa, rooms, and conferences through relevant digital and social media channels
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

 Managing Beverage Operations

• Developing and creating beverage menu and recipes 
• Leading and Training Beverage team
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Implements agreed upon beverage policy and procedures throughout the property.
• Manages in compliance with all applicable beverage laws.
• Understands beverage control including days on hand, perpetual inventory, beverage pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Monitors adherence to all beverage control policies and procedures.
• Attends pre- and post-convention meetings as needed to understand group needs.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Trains staff on beverage control policies and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the beverage staff regarding each event.

Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.
 

Sesuai dengan Job Deskripsi Pekerjaan

AYANA Hospitality is one of the leading hotel management companies in Indonesia. We pride ourselves on creating extraordinary guest experiences through our luxurious resorts and outstanding service.

We are seeking a talented Senior Frontend Engineer to join our dynamic team. In this role, you will utilize your expertise in HTML, CSS, and JavaScript to build and maintain world-class guest-facing and internal web applications. Your attention to detail and ability to create intuitive user experiences will be crucial in ensuring that every interaction with our digital platforms is seamless and engaging.

You'll be an integral part of our team, working closely with UX/UI designers, backend engineers, and product managers to translate design mockups into responsive and performant front-end code. Your role involves implementing features that enhance the functionality and user experience of our websites, as well as optimizing our web applications for speed, scalability, and efficiency. Whether it's a guest booking a luxurious stay or a staff member accessing essential tools, your work will touch every corner of our digital presence.

Key Responsibilities:

• Develop and maintain robust, user-friendly web applications.
• Optimize performance and ensure cross-browser compatibility across our web properties.
• Collaborate with UX/UI designers to create visually stunning and accessible interfaces.
• Work closely with backend engineers to integrate APIs and services.

Qualifications:

• 6+ years of experience in frontend development with a solid portfolio of projects.
• Proficiency in HTML, CSS, and JavaScript, with extensive experience in modern frameworks like React (Next.js, Gatsby.js) and Vue.js (Nuxt.js experience is a plus).
• Strong understanding of responsive design principles and mobile-first development.
• Demonstrated commitment to best practices in version control, thorough documentation, and rigorous testing.

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Create and implement sales in operational activities for Wedding, MICE and events business
• Proactively target Wedding and MICE opportunities, especially Japanese markets
• Proactively sell the hotels’ event spaces and drive Rooms and F&B revenue into the event, restaurant, and bar areas
• Plan, lead and execute all Japanese MICE & Wedding events, ensuring all operational processes and procedures are adhered to
• Establish local partnerships and co-operations to promote accommodation and events
• Establish business and market share for Wedding, MICE and special events business
• Establish and maintain relationships with assigned MICE agencies

• Only for Japanese Expatriate
• Minimum 2 years experience in the same position or related fields in the hospitality industry; especially in handling Japanese wedding
• Proven track of achieving targets, has strong organizational and time management skills
• A team player with leadership skills with customer-service orientation
• Exceptional communication, negotiation ability, and interpersonal skills
• Eloquent in English communication in both written and spoken
• Bachelor's degree in Sales, Marketing, Communications, or other relevant fields

• Know your job and service and be expert in particular area. Effectively learn and to apply job knowledge and technical skills. Work to improve your functional skills for future.  Readily share your expertise with others. 
• Ensuring speedy, polite, guest friendly service at all times, aimed at providing elegant service to Raffles brand standards always in accordance with pre-agreed service sequences. Helping in hands on way when needed. 
• To continually strive to maintain the loyalty of regular guests through the creation of innovative new promotion ideas. 
• Explain menu, answers enquiries and makes suggestions regarding food, beverage and service to in-house/residence or villa guests. 
• Takes orders and serves food and beverage to guest according to the established sequence and procedures. 
• Regularly checking guest satisfaction 
• Paying attention to and handling special guest needs and requests, anticipating and handling guest needs. 
• Fully able to maneuver with all aspects of the Micros (POS)  
• Ensures all food and beverage items, equipment and other facilities in the Room service are maintained according to the Departmental Operation Manual requirements. 
• Take guest orders and deliver items without unnecessary delay. 
• Possesses a thorough knowledge of the Room service food menu &wine List and specialties. 
• Up-sells the menu and induces guests to take slightly higher than medium prices items and side orders:  soup, beverage, salad, dessert, etc. to increase the revenue. Achieves sales targets. Up-sells the menu and induces guests to take slightly higher than medium prices items 

Primary Responsibilities

• General Duties

• Direct and supervise the preparation and production of all dishes and ensure that they comply with the prescribed recipes and specifications. Undertake regular checks on the quality of all food items and recommended improvement when necessary.
• Develop a presence in your designated restaurant. Each evening visit the restaurant and meet with guests. Promote Dining destination.
• Determine the required mice-en-place in each section and check the store requisitions. Sign off on prepared requisitions by subordinates.
• Create the menus and produce recipes with Executive Chef. Prepare sample tasting for management when required.
• Review the sale of dishes. Suggest and implement changes to the menu items according to customer’s demand and the availability of seasonal ingredients for supervisor’s approval.
• Monitor the proper handling and storage of all produce to keep spoilage to a minimum.
• Drive Daily Taste Panel to ensure FB team and Culinary knowledge is challenge daily to ensure great guest experience.

Policies and Procedures

• Ensure adequate staffing daily to ensure smooth operations. Create and submit weekly staff rosters for Executive Chef approval and advise Executive Chef on recruitment and promotion of subordinates when appropriate.
• Take ownership and accountability for the profitability of the restaurant.
• Prepare recipes of new items for costing and verify cost analysis of each dish.
• Prepare monthly duty roster and manage Public Holiday and Annual Leave.
• Prepare daily market list after reviewing the par stock and prepare the requisition orders to be approved by executive chef before submission.
• Liaise with the Stewarding section to arrange schedule of cleaning and pest control.
• Assist Executive Chef in preparing operating budgets.
• Maintain H.A.C.C.P program where implemented.
• Perform any other related duties as and when assigned by the Executive Chef.

Secondary Functions:

• Assist with inventories as scheduled.
• Assist in creation of Banqueting menus, recipes and costs.
• Follow maintenance program and cleaning schedule.
• Perform duties in other areas of kitchen as assigned.
• Work at off-premise functions.
• Attend designated meetings.
• Participate and help organize cooking competitions.

Primary Responsibilities

• Supervise and carry out the production of pastries, Bread, Bakery, cakes, desserts, chocolates, petit fours, ice cream and ensure that they comply with prescribed recipes and specifications.
• Understand the basic philosophy of the company. Implement and energize the company philosophy in his/her daily work.
• Check and prepare the required mise-en-place according to orders.
• Prepare store requisitions for supervisor’s approval and check that the received goods meet the predetermined quality and purchasing specifications.
• Ensure the proper handling of all semi-finished and finished products to keep spoilage to a minimum.
• Monitor the proper handling and storage of all produce to keep spoilage to a   minimum.
• Drive Daily Taste Panel to ensure FB team and Culinary knowledge is challenge daily to ensure great experience.
• Create new types of pastries and desserts preparing sample tasting

Policies and Procedures

• Ensure adequate staffing daily to ensure smooth operations. Create and submit weekly staff rosters for Executive Chef Approval and advise Executive Chef on recruitment and promotion of subordinates when appropriate.
• Take ownership and accountability for the profitability of the outlet.
• Prepare recipes of new items for costing and verify cost analysis of each dish.
• Prepare monthly duty roster and manage Public Holiday and Annual Leave.
• Prepare daily market list after reviewing the par stock and prepare the requisition orders to be approved by executive chef before submission.
• Liaise with the Stewarding section to arrange schedule of cleaning and pest control.
• Assist Executive Chef in preparing operating budgets.
• Maintain H.A.C.C.P program where implemented.
• Perform any other related duties as and when assigned by the Executive Chef.

Secondary Functions:

• Assist with inventories as scheduled.
• Assist in creation of Banqueting menus, recipes and costs.
• Follow maintenance program and cleaning schedule.
• Perform duties in other areas of kitchen as assigned.
• Work at off-premise functions.
• Attend designated meetings.
• Participate and help organize cooking competitions.

Pramusaji makanan dan minuman pada restaurant hotel