Custodian of the Company Culture
Ensure that the guest is at the center of every single strategic initiative, project or process;
Share the vision and strategy of AccorHotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate;
Provide feedback from the guest on the teams’ performance to the team;
Ensure that all team members feel trusted and valued for their accountability and risk taken.
Employer Branding
Prepare and implement strategic activities for attracting talent to the hotel;
Establish relationships with local schools and colleges;
Engage in social media to promote the hotel as best place to work;
Submit entries in regional HR and Employer recognition awards;
Provide monthly articles for publication in internal communication network;
Assist the General Manager to establish owner understanding of the financial impact of non-compliance in providing support for the talent journey activities.
Recruitment and Selection
Lead activities which ensure that the hotel has the right talent in the right role;
Engage in processes which assist in spotting talent inside and outside the organisation;
Prepare budget of talent needs based on business strategies;
Monitor and align staffing to business needs;
Handle selection and recruitment of managerial and above positions and ensure a smooth onboarding experience;
Establish/ implement retention strategies to fulfill succession planning and business objectives;
Establish processes to reduce/ minimise the turnover rate;
Identify high potentials through vertical and laterally movements within existing talent by providing departmental transfer in accordance to their skill set;
Assist in monitoring present and future trends in the local labor situation, social legislation and make appropriate recommendations.
Induction and Onboarding
Co-ordinate and conduct orientation programs and three month training plans;
Appoint a support person within the operational team for each and every new talent;
Seek feedback from new talent in their first month of employment;
Conduct probationary reviews and provide feedback to talent.
