Total 21 technical support job vacancies in Information Technology category in APAC - Indonesia - Jakarta - Pacific Century Place

Deskripsi pekerjaan:

• Melakukan pendampingan (asistensi) Dokter Orthopedi Spine pada saat operasi menggunakan alat perusahaan.
• Membantu perusahaan meningkatkan penjualan implant Spine.

Kualifikasi :

• Usia dibawah 35 tahun.
• Minimal lulusan Diploma (D3) Keperawatan. untuk Technical Support, atau setara.
• Mempunyai pengalaman sebagai Perawat Kamar Operasi (OT), diutamakan pengalaman assistensi Dokter Orthopedi Spine.
• Diutamakan memiliki pengalaman 1 taun dikamar operasi (OT)
• Mampu berkomunikasi dengan baik kepada Dokter Orthopedi Spine pengguna alat.
• STR masih aktif berlaku.
• Diutamakan memiliki Sertifikat Bedah Dasar.
• Mampu bekerja dibawah tekanan, rajin, jujur, disiplin.

Benefit :

• Gaji diatas UMR
• BPJS Ketenagakerjaan
• BPJS Kesehatan
• Tunjangan hari raya (THR)
• Jenjang karir
• Incentive setiap melakukan pendampingan operasi
• Hari sabtu dan minggu libur kecuali ada jadwal operasi
• Apabila sabtu dan minggu melakukan pendampingan operasi, maka dapat digantikan dengan 1 hari libur

Deskripsi Pekerjaan:

• Memberikan dukungan teknis & edukasi ke karyawan internal di semua departemen dalam penyelesaian masalah hardware dan software.
• Melakukan instalasi & konfigurasi perangkat baru seperti komputer, server, router, access point, serta perangkat lainnya sesuai dengan prosedur dan peraturan perusahaan.
• Melakukan langkah-langkah perlindungan sistem dan pencegahan ancaman keamanan dari virus maupun malware, serta memastikan kegiatan back-up data dilakukan secara berkala.
• Melakukan proses dokumentasi rutin terkait kegiatan perbaikan yang sudah dilakukan untuk proses pelaporan dan pertanggungjawaban ke pihak Manajemen perusahaan.

• Mengevaluasi efektivitas teknologi, perangkat lunak, atau peralatan dan mesin yang digunakan saat ini untuk meningkatkan produktivitas dan kualitas teknologi terkait.
• Menganalisis prosedur dan praktik yang diterapkan saat ini untuk mengidentifikasi area yang memerlukan perbaikan.
• Berkoordinasi dengan tim teknis untuk membuat atau update sistem, perangkat lunak, atau peralatan lainnya.
• Menetapkan jadwal dan deadline tim untuk setiap project agar dapat mencapai target.

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

• Responsible for Jabodetabek and surrounding area.
• Handling and interpreting Distributor & Shops requirements and needs.
• Developing long-term relationships with Distributor & Shops.
• Persuading Distributor & Shops that product or service best satisfies their needs in terms of quality, price, and delivery.
• Fulfilling sales target that had been set by Company.
• Have the ability to collaborate with related departments within the Company, to achieve the target.
• Providing pre-sales technical assistance, product education, and after-sales support services.
• Supporting marketing activities by attending trade shows, conferences, and marketing events to the Distributor.
• Making technical presentations and demonstrating how a product meets client needs.

As a Technical Consultant (TechOps), you will work with our business system Unit4 ERP, joining a highly knowledgeable and experienced team. This team is part of a global consulting organization operating in an international environment. You will perform assignments with new and existing customers, with installations primarily in the cloud.

In cloud assignments, you will have an advisory role, acting as the technical contact person and the link between the project and the cloud. This includes supporting project members with technical issues and assisting in our global cloud migrations strategy. You will also advise customers regarding their infrastructure to ensure optimal performance and scalability. Additionally, you will work closely with the CloudOps team to ensure seamless integration and operation.

• Bertanggung Jawab kepada Technical Manager & Aktivitas Technical Departement di Sangatta
• Mengendalikan & memastikan berjalannya Plan Maintenance System untuk kapal & alat berat
• Mengendalikan & mereview roster map/kerja bagi mecanic/engineer in duty setiap bulannya
• Mempersiapkan & Mengendalikan budget technical di Sangatta
• Mengendalikan perawatan kapal (LO, Part & Consumeble) serta berkomunikasi dengan Port Engineer & Mekanik
• Memonitor & mereview hasil perbaikan kapal termasuk dokumen (BAK & Foto)
• Terlibat dalam Team Tanggap Darurat
• Mereview & Menyetujui Service request dan Purchase request dari PE dan Mekanik
• Menerapkan K3 dan Lingkungan hidup di area kerja
• Mereview Jobs Safety Analysis yang dibuat Supervisor, Mekanik, Electrician dan welder

Technical Engineer – Customer Service provides maintenance & repair service and meet customer’s expectation level of service quality. He/she also is responsible for checking the qualities of products in the market and provide feedback for future product development.

• Provide repair and calibration service for products sold.
• Ensure efficiency and quality of repair service can meet targets.
• Follow SOP to record each incoming service demand in system properly.
• Comply with national law, state decrees, ethical compliance. (MFDS, Consumer Protection Act, Privacy Act, etc.)
• Identify and provide technical solutions for customers (i.e. hospitals, consumers, etc.)
• Give excellent after sales service
• Make report from daily activities to supervisor

1.     Diploma in Electrical Engineering, Electronic Engineering or Electromedical Engineering (preferable)

2.     Prior knowledge and experience in handling low voltage electrical devices is an advantage

3.     Having keen interest in handling low voltage electrical devices and medical equipment (BPM, Nebulizer, etc.)

4.     Excellent English skill (both oral and written) is an advantage. Proficient in electrical analysis techniques (low voltage)

• Melakukan kegiatan pemeliharaan EDC untuk memastikan EDC dapat digunakan dengan baik.
• Melakukan pengisian form maintenance secara lengkap, menyusun bukti tes transaksi, untuk diberikan kepada Admin Support. 
• Melakukan training kepada merchant mengenai produk serta penggunaan EDC agar merchant dapat menggunakan EDC dengan benar.

The Technical Solutions Manager will play a critical role in bridging the gap between our clients and our technical team. This role involves understanding client needs, designing tailored solutions, managing implementation projects, and ensuring the successful adoption of our technology.

• Client engagement: Act as the primary technical point of contact for clients, understand client requirements and challenges, and provide expert advice on how Kata.ai solutions can address their needs. 
• Solution design: Collaborate with clients to design customized solutions using Kata.ai’s AICX Platform and develop detailed technical specifications and architecture for proposed solutions. Oversee the development process, providing technical guidance and ensuring adherence to architectural standards and best practices.
• Project management: Lead the implementation of AI solutions, ensuring projects are delivered on time and within scope and coordinate with internal teams (engineering, product, and commercial) to ensure seamless project execution.
• Technical support: Provide ongoing technical support and troubleshooting for clients post-implementation and conduct training sessions and workshops to educate clients on the use of Kata.ai’s products. 
• Continuous improvement: Gather feedback from clients to identify areas for improvement in our products and services and stay updated on the latest industry trends and advancements in AI and machine learning.
• Solution Architect: Develop high-level and detailed architecture designs that meet business requirements and are scalable, secure, and cost-effective.

As a Data & Tech Support. The successful candidate will play a key role in providing comprehensive IT service support, data management, IT asset procurement/expense for Indonesia. This position involves delivering 1st tier helpdesk services, desk support to internal users, troubleshooting IT-related issues, and leveraging IT and Database management.

Responsibilities:

• Helpdesk Support:
  • Provide prompt and effective L1 helpdesk services to internal users using ServiceNow via remote software, phone, email, and chat.
  • Identify, prioritize, and resolve issues related to hardware, software, systems, and network.
• Data Management:
  • Ensure effective data management practices for Indonesia office.
  • Collaborate with relevant teams to address data-related challenges and ensure data integrity.
• Identity and Troubleshooting:
  • Investigate and troubleshoot problems related to IT services, including but not limited to hardware, software, systems, and network issues.
  • Escalate complex problems to higher-level support for further analysis and resolution.
• Collaboration:
  • Work collaboratively with cross-functional teams, including IT, development, and project management, to ensure IT services meet users' needs.
  • Act as a liaison between different departments to streamline communication and problem resolution.
• IT Asset Procurement and Expense Processes:
  • Manage the IT asset procurement and expense processes.
  • Collaborate with vendors to obtain competitive pricing and negotiate favorable terms.
  • Provide input on cost estimates for IT budget, ensuring alignment with organizational goals.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 2 years of professional experience in writing and editing technical documentation.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to linguistics, communication, journalism or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

If you're a professional technical writer/editor, we have an exciting opportunity to use your language skills in a new and innovative way. Instead of thinking that AI will replace you, here you can help shape the future of AI.

We are working on several projects that require excellent English skills and familiarity with coding documentation. Following our style guide and other quality guidelines, you will create and check responses that will form the “voice” of future AI. You will create and edit original, helpful, honest, and harmless responses; fact check existing responses; bring submitted texts up to our standards; and work directly with Team Leads to help provide feedback to writers and other participants to ensure they can regularly produce high-quality work.

• At least 1 year of professional experience in writing and editing technical documentation related to software development.

• An ability to understand technical terminology and basic code samples in a variety of programming languages.
• Familiarity with various rich-text formats, including YAML, CSV, and HTML.
• A degree in a field related to English, technical communication, journalism, computer science, or similar.
• Native level of English.
• Willingness to learn new methods, ability to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• A laptop, internet connection, availability, and enthusiasm to take on new challenges.

AI Training will be a fast-growing area in the future. We offer an opportunity to jump onboard, learn with us and create a new skill set for the future.

This is a freelance role; it can be done part time alongside other work, although we do hope that you’ll dive deep with us, join our community, and collaborate and grow alongside us.

To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Key Tasks and Responsibilities

• Process and solve cases incidents and service requests in a timely and qualitative way.
• Actively assist in progressing investigations offline for other regions/time zones
• Investigate, process and document application defects passed to the Application Support team.
• Verify and action automated alerts.
• Test and document newly released fixes and features
• Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
• Deliver great customer outcomes.
• Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
• Handle customer escalations, taking ownership of complicated issues, and always keep customers updated on progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Work in a team environment to help and assist colleagues.

Position Overview

As a Technical Solutions Executive (TSE), you are one of the main factors of success for the Autodesk Construction Cloud portfolio. You will be reporting to Technical Sales Manager and partner with the Account teams to help our users achieve their goals through the use of our technology. Coming from industry, you'll use your experience to identify and uncover our customer's needs, develop a strategy, prove value, with the ultimate goal of delivering outcomes for our customers.

This is a remote role but there is an expectation to travel, so you will be based in Jakarta, Indonesia

Responsibilities

• Outcome and Solution-based approach: Taking a customer-centric approach, you will undertake deep technical discovery in collaboration with other team members to uncover the primary goals of our users, and then use your experience, technical knowledge and creativity to create solutions that allow our end-users to achieve those goals.

• Technical Closure: Responsible for aligning with important customer team members to secure technical closure of proposed solutions within Autodesk Construction Cloud. Manage technical evaluations, define solutions architecture, facilitate product demonstrations, 3rd party engagements. Consult with ACS sales on technical validation and apply best practices in solving business problems. Document quantifiable pain as identified in before scenarios, technical decision criteria, and metrics used in the evaluation within Salesforce and within provided collaborative technologies

• Customer Relationship Management: Develops required level of knowledge of customers' business processes, workflows, and technical requirements to build "trusted advisor" relationships with customers. Ensure efficient customer handoffs between the pre-sales team and adoption/deployment teams post-sales. Deliver Autodesk Construction Cloud internal product roadmaps with customers and communicate customer feedback to the ACS product team

• Collaboration: Develops trusted working relationships with the ACS sales team and adjacent teams such as the Autodesk Worldwide Field Operations (WWS) team. You will also work with adjacent business resources (e.g. sales management, deployment, adoption, business development, global technical sales, and marketing) and collaborate with ACS product "centres of excellence", Customer Success projects such as Voice of the Customer, deployment teams to implement proposed solutions, and coordinate with ACS marketing for product launches, webinars and go-to-market messaging strategy

• Leadership: Shares best practices, competitive information, innovation, and expertise within the sales organisation, product divisions, and technical solutions organisation locally and globally. Participate in strategic speaking engagements at high profile trade shows, conferences, or internal Autodesk events working in collaboration with ACS marketing teams. Provide answers and share knowledge on technical product and integration information

Minimum Qualifications

• 3-5+ years of experience in the Construction industry

• Experience with SaaS Technology and construction project planning/delivery

• A technology Subject Matter Expert who can easily distil complex workflows / solutions for multiple AEC audiences

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

This position is for the Technical Architect role in Moladin. The role of a Technical Architect is highly autonomous and independent. As a Technical Architect, you will be responsible for solving complex projects and driving all technology advancements, standardization, best practices, and stability for Moladin's existing and upcoming technology.

Responsibilities

• Design, develop, and take ownership of cutting-edge solutions to maximize system performance, scalability, and throughput.
• Propose and implement software engineering best practices for Moladin's engineers to follow.
• Collaborate closely with Tech Managers and Program Managers to achieve Tech OKR (Objectives and Key Results).
• Work closely with DevOps to enhance Moladin's end-to-end development process, including automation and continuous integration/continuous deployment (CI/CD).
• Nurture the technical skills of engineers through mentoring and organizing regular knowledge-sharing sessions.
• Actively participate in the hiring process by defining competency requirements, screening candidates, and creating interview questions.
• Propose ideas and contribute to engineering initiatives aimed at improving system performance, quality, and availability.
• Create comprehensive documentation for highly complex initiatives and ensure the successful execution of deliverables.
• Collaborate with QA to establish testing best practices, such as integration testing and acceptance testing.
• Be technology and language agnostic, and guide teams on adopting new tech stacks.
• Think pragmatically, be open-minded, and actively give constructive feedback to your peers and counterparts.

• Bachelor/Master/PhD in Computer Science, Engineering, or a related field.

• Minimum of 7 years of experience in the software development industry, with a specialization in backend development and a solid understanding of frontend and mobile technologies.
• Proven experience in building scalable backend applications/services from the ground up
• Strong expertise in Golang or NodeJS technology ecosystems
• Deep knowledge of various database systems, including relational and non-relational/NoSQL
• Familiarity with messaging technologies such as Apache Kafka, SQS/SNS, and RabbitMQ
• Advanced knowledge in monitoring, tracing, alerting, and logging of backend services using common tools such as Grafana, Datadog, New Relic, etc
• Familiarity with containerization and cloud infrastructure in AWS or GCP
• Good understanding of Agile methodologies and proficiency in project management tools such as JIRA
• Expertise in microservice best practices and design patterns is essential
• Experience in implementing software development methodologies such as TDD/ATDD/BDD/DDD
• Strong communication skills for effectively conveying ideas and influencing people
• Prior experience in the financial services industry is preferred

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

The ideal senior technical consultant demonstrates thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Senior Technical Consultants (Developers) deliver technical solutions to meet the customer’s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

YOUR IMPACT:

Responsibilities

• Become a highly certified and recognized Salesforce expert

• Help clients consistently meet/exceed goals and metrics

• Contribute to customer success through front and backend solution development and release management

• Deliver high client satisfaction (CSAT)

• Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.

• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.

• Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.

• Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.

• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.

• Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.

• Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.

MINIMUM QUALIFICATIONS

• 3+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.

• 2+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.

• Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management.

• Experience with Waterfall and/or Agile implementation methodologies.

• Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.

• Proven ability to analyze, design, and optimize business processes via technology and integration.

• Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.

• Polished speaker with the ability to evangelize best practices at various levels within a large organization.

• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.

• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.

• Travel to client site (average of 50%), but maybe higher or lower based on the client engagement.

• Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.

• Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:

• Salesforce Certified Administrator

• Salesforce Certified Sales Cloud Consultant

• Salesforce Certified Service Cloud Consultant

• Salesforce Certified Advanced Administrator

• Salesforce Certified Marketing Cloud Administrator

Leadership Qualities

• PASSION: Passionate about Customer Success

• BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on

• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

• URGENCY: Ability to move fast and drive business value and results

• OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

• TRUST: Trust the company’s core values

• ADAPTABLE: Excels in high levels of uncertainty and change​

Salesforce, Platform Kesuksesan Pelanggan dan CRM nomor satu di dunia, memberdayakan perusahaan untuk terhubung dengan pelanggan mereka dengan cara yang benar-benar baru. Kami adalah perusahaan dengan pertumbuhan tercepat dari 10 perusahaan perangkat lunak perusahaan teratas, Perusahaan Paling Inovatif di Dunia menurut Forbes, dan salah satu dari 100 Perusahaan Terbaik untuk Bekerja versi Fortune selama enam tahun berturut-turut. Pertumbuhan, inovasi, dan semangat Aloha dari Salesforce didorong oleh para karyawan kami yang luar biasa yang terus berupaya memberikan kesuksesan bagi para pelanggan kami, sekaligus meluangkan waktu untuk memberi kembali melalui model 1/1/1, yang memanfaatkan 1% waktu, ekuitas, dan produk kami untuk meningkatkan komunitas di seluruh dunia. Salesforce adalah olahraga tim, dan kami bermain untuk menang. Bergabunglah bersama kami!

Konsultan teknis senior yang ideal menunjukkan kepemimpinan dalam aspek teknis dari keterlibatan pelanggan dan mitra yang mengarah pada keberhasilan penyampaian solusi desktop, cloud, dan/atau seluler perusahaan, termasuk integrasi perusahaan yang memanfaatkan alat dan platform middleware. Konsultan Teknis Senior (Pengembang) memberikan solusi teknis untuk memenuhi kebutuhan bisnis dan teknis pelanggan. Pengembang memimpin evaluasi opsi dan presentasi serta edukasi pelanggan/mitra. Mereka juga akan mengidentifikasi dan secara proaktif mengelola area risiko, dan berkomitmen untuk menyelesaikan masalah hingga tuntas.

DAMPAK ANDA: 

Tanggung Jawab

• Menjadi tenaga ahli Salesforce yang bersertifikasi tinggi dan diakui

• Membantu klien secara konsisten memenuhi/melebihi target dan metrik

• Berkontribusi pada kesuksesan pelanggan melalui pengembangan solusi front-end dan backend serta manajemen rilis

• Memberikan kepuasan klien yang tinggi (CSAT)

• Memberikan panduan tentang praktik terbaik pengembangan aplikasi dan integrasi, standar Arsitektur Perusahaan, arsitektur & desain solusi fungsional dan teknis, manajemen lingkungan, pengujian, dan edukasi Salesforce Platform.

• Mendorong pembuatan dokumen desain aplikasi dan teknis yang memanfaatkan praktik terbaik Salesforce dan secara efektif mengintegrasikan Salesforce ke dalam infrastruktur pelanggan.

• Memecahkan masalah implementasi pelanggan utama dan menunjukkan kemampuan untuk mengarahkan pada resolusi yang sukses. Memimpin evaluasi persyaratan bisnis dan teknis dari tingkat senior.

• Identifikasi dan manajemen proaktif area risiko dan komitmen untuk menyelesaikan masalah hingga tuntas.

• Mengelola ekspektasi pelanggan; menegosiasikan solusi untuk masalah yang kompleks dengan pelanggan dan mitra pihak ketiga.

• Membangun hubungan dengan mitra bisnis, internal dan eksternal, serta berkontribusi pada tujuan dan pertumbuhan yang lebih luas di luar cakupan keterlibatan pelanggan tunggal.

• Berkontribusi pada pertumbuhan Praktik Layanan dengan mengidentifikasi dan memimpin inisiatif strategis internal untuk mengembangkan praktik konsultasi, memanfaatkan rekan tim junior untuk mencapai pertumbuhan individu maupun tim; berperan sebagai kontributor aktif terhadap pengetahuan praktik dan basis sumber daya; membimbing, mendidik, dan memperkaya pelanggan teknis dan non-teknis serta kolega mitra Salesforce.

KUALIFIKASI MINIMUM

• 3+ tahun pengalaman konsultasi perusahaan, termasuk pengalaman implementasi dengan satu atau lebih solusi perangkat lunak perusahaan yang umum (mis. CRM, ERP), mengisi posisi dengan tanggung jawab yang semakin meningkat dan manajemen sumber daya teknis yang lebih junior.

• 2+ tahun pengalaman sebagai Arsitek atau Pengembang Senior di organisasi menengah hingga besar dengan kepemimpinan yang terbukti mendorong transformasi organisasi dalam organisasi matriks.

• Pengalaman dengan bidang utama arsitektur perusahaan, termasuk teknologi integrasi, sistem masuk tunggal, dan manajemen data master.

• Pengalaman dengan metodologi implementasi Waterfall dan/atau Agile.

• Kemampuan untuk bekerja secara mandiri dan menjadi seorang pemula. Hasil yang terbukti memimpin dan mengawasi kisah sukses pelanggan dan/atau mitra dalam domain berikut: arsitektur solusi front-end dan back-end, strategi pengembangan dan manajemen rilis, manajemen perubahan, dan kepemimpinan langsung dalam merancang solusi yang memenuhi atau melampaui kebutuhan pelanggan.

• Terbukti memiliki kemampuan untuk menganalisis, merancang, dan mengoptimalkan proses bisnis melalui teknologi dan integrasi.

• Memandu pelanggan dan kolega dalam merasionalisasi dan menerapkan teknologi baru yang mendorong peningkatan nilai bisnis.

• Pembicara yang terampil dengan kemampuan untuk mengabarkan praktik terbaik di berbagai tingkatan dalam organisasi besar.

• Keinginan khusus untuk terus mempelajari teknologi dan fungsionalitas baru, serta terlibat dalam proyek-proyek yang mendorong kemampuan teknologi yang ada.

• Memiliki kemampuan komunikasi yang kuat, baik tertulis maupun lisan. Mampu mengembangkan materi yang sesuai dengan audiens secara efektif.

• Keterampilan presentasi yang kuat. Mampu mempresentasikan dan mempertahankan sudut pandang secara efektif kepada berbagai audiens.

• Melakukan perjalanan ke lokasi klien (rata-rata 50%), tetapi mungkin lebih tinggi atau lebih rendah berdasarkan keterlibatan klien.

• Diperlukan gelar sarjana di bidang Ilmu Komputer, Rekayasa Perangkat Lunak, Bisnis, atau di bidang terkait.

• Sangat bermanfaat jika Anda memiliki sertifikasi produk Salesforce.com sebelum bergabung. Diharapkan Anda akan mendapatkan sertifikasi berikut sebagai bagian dari persyaratan peran dan proses orientasi dalam 3 bulan pertama:

  • Administrator Bersertifikat Salesforce

  • Konsultan Sales Cloud Bersertifikat Salesforce

  • Salesforce Certified Service Cloud Consultant

  • Salesforce Certified Advanced Administrator

  • Salesforce Certified Marketing Cloud Administrator

KUALIFIKASI YANG DISUKAI

• Gairah: Bergairah tentang Kesuksesan Pelanggan

• PIKIRAN PEMULA: Selalu belajar, mendekati setiap interaksi dengan pikiran terbuka, pendengar yang baik, dan langsung terlibat

• PEMIMPIN PEMIKIRAN: Sudut pandang yang kuat dan kehadiran eksekutif. Percaya diri, tetapi tidak sombong, pendongeng yang hebat

• URGENSI: Kemampuan untuk bergerak cepat dan mendorong nilai dan hasil bisnis

• OHANA: Mewujudkan budaya Aloha: Pemain tim yang disukai semua orang dan memiliki hati yang murah hati

• KEPERCAYAAN: Mempercayai nilai-nilai inti perusahaan

• BERADAPTASI: Unggul dalam ketidakpastian dan perubahan tingkat tinggi

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

• Provide support for managing and organizing project activities, including planning and scheduling.
• Collaborate with various departments, such as technology and product, to enhance coordination efforts.
• Develop and manage crucial project documents and reports.
• Assist in the implementation and utilization of project management tools.
• Oversee project timelines and ensure deliverables meet established quality standards.
• Actively participate in problem-solving and risk management initiatives.
• Support the tracking of project progress and contribute to regular reporting efforts.

• Open to final-year students and recent graduates with 1-2 years of relevant experience.
• Educational background in Computer Science, Engineering or Business Administration with a focus on Information Systems, or a related field.
• Previous internship experience in a technical role (e.g., software development, QA) or project management is a plus.
• Familiarity with Agile methodologies.
• Proficiency in the use of spreadsheet applications (such as Microsoft Excel or similar software) and other Microsoft Office tools.
• Strong organizational and analytical skills.

The Technical Writer will be responsible for the following activities: 

• Creating and maintaining project documents, such as plans, reports, and meeting minutes. Ensuring all documents are accessible and up-to-date.
• Facilitating communication between team members, stakeholders, and clients. This may involve scheduling meetings, taking notes, and distributing information
• Ensuring project documents are clear, accurate, and meet quality standards. Identifying and correcting errors or inconsistencies.
• Implementing and managing quality control measures to ensure project deliverables meet expectations.
• Understanding and utilising project management software and other relevant tools.