Total 32 service operations manager job vacancies in Manufacturing / Production category in Jakarta, Jakarta

Responsibilities

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Create buy-in for the product vision both internally and with key external partners
• Develop product pricing and positioning strategies
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work & communicate closely with HQ teams to deliver with quick time-to-market and optimal resources
• Drive product launches including working with public relations team, executives, and other product management team members
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Maintain & closely monitor product inventory
• Represent the company by visiting customers to solicit feedback on company products and services

Requirements and skills

• Proven work experience in product management or as an associate product manager
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Solid technical background with understanding and/or hands-on experience in Stationery Product
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job

• Skilled at working effectively with cross functional teams in a matrix organization
• Excellent written and verbal in English
• A keen eye for aesthetics and details
• Bachelor degree is a must
• Comes with Stationery Product Background (Faber Castell, Zebra, Pilot) is an added-Value

Get to Know Us

In the Amoda tech team, you will work on cutting-edge web applications and software ranging from construction management, hospitality management, client-facing booking systems in the form of web applications to mobile apps. We are a small team that thrives on innovation and growth. Constant learning and improvement is in our DNA. Our aim is to make software in construction that is innovative, reliable, and amplifies the sector in a way not imagined before. You are going to be the QA pioneer of Amoda, so there will be some liberty regarding creating standards on the QA-side

Job Responsibilities

• Market Experimentation
  Reach out to different potential clients and find out about their pain points to see where our product stands.
• Market Awareness
  Conduct market research and competitive analysis to identify trends, opportunities, and potential threats, ensuring our product remains competitive.
• Cross-Functional Collaboration
  Collaborate closely with cross-functional teams including design, engineering, marketing, and customer support to deliver high-quality digital experiences.
• User-Centric Approach with Integration
  Champion a user-centric approach to product development, gathering user feedback and conducting usability testing to inform decision-making. Availability to visit our potential client site is a must. Able to ideate short-term and long-term goals of a user’s problem and manage their expectations.
• Product Metric Tracking (Data Driven)
  Define key performance indicators (KPIs) and regularly analyze product metrics to measure the success of the B2B application.
• Release Management
  Plan and oversee product releases, coordinating with development teams to ensure on-time delivery of new features and updates.
• Continuous Improvement
  Continuously iterate and improve the application based on user feedback, industry best practices, and emerging technologies.
• Stakeholder Communication & Management
  Communicate product updates, progress, and strategy to stakeholders at all levels of the organization and external users.

• Bachelor's degree in a related field; MBA or equivalent is a plus.
• Around 2+ years of experience in Digital Product Design.
• Task prioritization given constraint.
• Proven experience as a Digital Product Manager with a focus on B2B applications (Web app & mobile).
• Strong understanding of user-centered design principles and methodologies.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Proficiency with product management tools and analytics platforms.
• A track record of successfully delivering digital products both 0-1 and 1-10 that meet or exceed user expectations.
• Ability to thrive in a fast-paced, dynamic environment.
• Able to convey information to team through graph, diagram, and LoFi Design
• Experience with Agile/Scrum methodologies is preferred.

- Gather feedback from users/customers and translate it into product requirements.
- Prioritize the product roadmap and take ownership of product requirements based on customer needs.
- Lead the product development process in an agile manner.
- Collaborate with the Engineering team.
- Work with product designers to create the best UI/UX for users in the market.
- Develop the roadmap based on customer feedback, data, and market needs.
- Review user stories to ensure that outcomes meet initial requirements.
- Review test scenarios for improvements, features, and projects to ensure they align with initial requirements.
- Manage various product metrics like Daily Active Users (DAU) and Monthly Active Users (MAU).
- Conduct thorough testing such as A/B testing and pilot tests.

Job Description:

We are looking for an experienced and visionary Lead Product Manager to oversee the development and growth of our credit product portfolio. In this role, you will lead the strategy, development, and execution of credit-related products, ensuring they meet market demands and regulatory standards. You will collaborate with cross-functional teams across product, engineering, data, risk, and marketing to drive the product vision, create innovative solutions, and enhance customer experiences in the credit space. Your expertise in credit products, combined with your leadership abilities, will be crucial in delivering products that meet customer needs and drive business growth.

Key Responsibilities:

·                Product Strategy & Vision: Define and lead the product strategy and roadmap for credit products, including credit cards, loans, lines of credit, and other financial services. Ensure alignment with business goals and customer needs.

·                Market Research & Trends: Stay on top of industry trends, customer behaviors, and competitor offerings in the credit space. Conduct market research, gather customer feedback, and analyze data to identify new opportunities for growth.

·                Cross-Functional Leadership: Collaborate with engineering, risk, finance, compliance, marketing, and operations teams to drive product development and delivery. Lead product planning sessions and coordinate across teams to ensure timely product launches.

·                Risk & Compliance Management: Work closely with risk, legal, and compliance teams to ensure that all credit products adhere to regulatory requirements, including credit risk policies, underwriting guidelines, and financial regulations.

·                Customer Experience & Journey: Lead efforts to improve the overall customer experience in the credit product lifecycle, from onboarding to repayment. Partner with UX/UI teams to create intuitive, user-friendly experiences for customers.

·                Performance Monitoring: Analyze product performance and customer feedback using key performance indicators (KPIs), and take actionable steps to optimize product features, pricing, and positioning.

·                Mentoring & Leadership: Lead and mentor a team of product managers, providing guidance and expertise on best practices in product management and credit products.

·                Innovation & Scaling: Identify and implement opportunities for innovation and product differentiation in the credit space. Scale existing products and develop new ones that cater to evolving market needs.

·                Stakeholder Management: Communicate product vision, priorities, and progress to senior leadership, and collaborate with external partners, vendors, and financial institutions as necessary.

·                Experience: 7+ years of experience in product management, with at least 3 years focused on credit products (loans, buy now pay later, etc.) or related financial services.

·                Leadership Experience: Proven track record of leading and mentoring product teams, with a demonstrated ability to manage and deliver complex projects across multiple stakeholders.

·                Credit Expertise: Deep understanding of the credit lifecycle, including underwriting, portfolio management, credit risk, and regulatory requirements.

·                Analytical Skills: Strong data-driven decision-making skills. Ability to interpret financial metrics, user analytics, and market data to inform product decisions.

·                Technical Understanding: Familiarity with modern software development practices (Agile, Scrum) and experience working closely with engineering teams on complex financial technology solutions.

·                Collaboration: Strong interpersonal skills with a history of successfully working with cross-functional teams, senior executives, and external partners.

·                Customer-Centric Mindset: Passion for creating customer-first products and delivering seamless, user-friendly credit experiences.

·                Communication: Excellent verbal and written communication skills, with the ability to clearly articulate product vision and influence key stakeholders.

·                Education: Bachelor's degree in Engineering, Computer Science, Finance, Design, or other fields from top local or overseas universities with strong academic results, MBA is a plus.

Rakamin is seeking a dynamic and innovative AI Product Manager to join our team and lead the development of cutting-edge artificial intelligence solutions. In this role, you will drive the vision, strategy, and execution of AI product initiatives that enhance user experiences and deliver significant value to our clients. As a key member of the product management team, you will collaborate with cross-functional teams, including engineering, design, and marketing, to ensure the successful launch and ongoing improvement of our AI products. You will be responsible for understanding market trends, user needs, and technological advancements in AI, which will enable you to guide the overall product lifecycle from ideation through to market release and beyond. Your ability to communicate effectively with both technical and non-technical stakeholders will be critical in championing AI initiatives and ensuring alignment with business goals. We are looking for someone who is passionate about artificial intelligence and eager to shape the future of technology-driven solutions. If you thrive in a fast-paced environment and are ready to make an impact, we want to hear from you!

Responsibilities

• Define the product vision and roadmap for AI solutions that align with company goals.
• Conduct market research to identify trends and user needs in AI technology.
• Collaborate with engineering teams to translate product requirements into technical specifications.
• Develop and prioritize product features based on user feedback and market analysis.
• Lead cross-functional teams in the execution and launch of AI products.
• Monitor product performance and analyze user data to inform future improvements.
• Communicate product updates and strategies to stakeholders and executives.

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• Proven experience in product management, preferably in AI or technology sectors.
• Strong understanding of AI technologies and their applications.
• Excellent analytical and problem-solving skills.
• Ability to work collaboratively in cross-functional teams.
• Exceptional communication and presentation abilities.
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment.

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus

As a Product Manager at Bibit, you’ll be responsible for leading teams to develop products that improve the everyday lives of our customers. You’ll build products and features that will evolve Bibit from being an investing service into a full-featured financial institution. In addition, you’ll be responsible for helping to craft a compelling and coordinated product vision and strategy —pushing the envelope on what tomorrow’s experiences will be for millions of customers who are taking an active role in their financial lives.

Responsibilities:

• Understand markets, industry landscapes, and user requirements in depth.
• Launch products and features, test their performance and iterate quickly.
• Define and analyze metrics to guide product development
• Collaborate cross-functionally with engineering, design, and cross-functional teams to develop and steer product roadmap
• Delivering delightful consumer experiences that take the uncertainty and fear out of finances.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 1+ years experience in product management (technical or non-technical) or related role
• Hands-on experience in the stock market
• Passion for financial products and improving people’s financial lives
• Experience driving elements of the product development lifecycle such as product vision, go-to-market strategy, requirements, and product launch.
• Experience working with cross-functional (e.g., Engineering, UX/UI, QA, etc.) teams.

Preferred qualifications:

• Master's degree in a technology or business-related field.
• Experience working on a fintech or finance product
• Experience managing day-to-day technical and design direction.
• Demonstrated ability to formulate and drive data-driven decisions
• Demonstrated ability to conceptualize, manage, and prioritize multiple projects
• Ability to influence various stakeholders without direct authority.

• Capital market sharing session
• Flexible work arrangement
• Self development program
• Health insurance benefits
• Well being and counseling program

Get to Know Us

In the Amoda tech team, you will work on cutting-edge web applications and software ranging from construction management, hospitality management, client-facing booking systems in the form of web applications to mobile apps. We are a small team that thrives on innovation and growth. Constant learning and improvement is in our DNA. Our aim is to make software in construction that is innovative, reliable, and amplifies the sector in a way not imagined before. You are going to be the QA pioneer of Amoda, so there will be some liberty regarding creating standards on the QA-side

Job Responsibilities

• Market Experimentation
  Reach out to different potential clients and find out about their pain points to see where our product stands.
• Market Awareness
  Conduct market research and competitive analysis to identify trends, opportunities, and potential threats, ensuring our product remains competitive.
• Cross-Functional Collaboration
  Collaborate closely with cross-functional teams including design, engineering, marketing, and customer support to deliver high-quality digital experiences.
• User-Centric Approach with Integration
  Champion a user-centric approach to product development, gathering user feedback and conducting usability testing to inform decision-making. Availability to visit our potential client site is a must. Able to ideate short-term and long-term goals of a user’s problem and manage their expectations.
• Product Metric Tracking (Data Driven)
  Define key performance indicators (KPIs) and regularly analyze product metrics to measure the success of the B2B application.
• Release Management
  Plan and oversee product releases, coordinating with development teams to ensure on-time delivery of new features and updates.
• Continuous Improvement
  Continuously iterate and improve the application based on user feedback, industry best practices, and emerging technologies.
• Stakeholder Communication & Management
  Communicate product updates, progress, and strategy to stakeholders at all levels of the organization and external users.

• Bachelor's degree in a related field; MBA or equivalent is a plus.
• Around 2+ years of experience in Digital Product Design.
• Task prioritization given constraint.
• Proven experience as a Digital Product Manager with a focus on B2B applications (Web app & mobile).
• Strong understanding of user-centered design principles and methodologies.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Proficiency with product management tools and analytics platforms.
• A track record of successfully delivering digital products both 0-1 and 1-10 that meet or exceed user expectations.
• Ability to thrive in a fast-paced, dynamic environment.
• Able to convey information to team through graph, diagram, and LoFi Design
• Experience with Agile/Scrum methodologies is preferred.

• Develop a product roadmap and prioritization strategy to address user needs while achieving business objectives.
• Drive business KPIs and success metrics in term of mobile app developments (users app and driver app)
• Understand user needs and translate them into product requirements, considering business goals, development costs, and potential technical debt.
• Build and maintain relationships with stakeholders across the organization to understand and prioritize needs across various use cases and timelines.
• Collaborate with cross-functional teams on the ideation, research, design, development, and adoption of user-centric mobile app products.
• Innovate and experiment on new mobile app technology to drive better user experience and higher user adoption

1. Overseeing the procurement, merchandising, and inventory management of truck spare parts to ensure optimal stock levels, product quality, and product assortment

2. Develop close relationship with suppliers, distributors, and related business to execute strategies to assess merchandising needs and provide recommendations

3. Stay updated on industry trends, competitor activities, and market developments to effectively position our products in the market

4. Act as a liaison between the company and B2B customers, addressing any merchandising-related inquiries, concerns, or issues in a timely and professional manner

5. Transfer product knowledge to sales team and collaborate to achieve sales target

• Adding and updating product data based on business & product requirements
• Analyzing and continuously improving product operations process to improve quality and speed of product operations execution
• Supporting product owners in gathering, producing, and refining product requirements

• Develop a product roadmap and prioritization strategy to address user needs while achieving business objectives.
• Drive business KPIs and success metrics in term of mobile app developments (users app and driver app)
• Understand user needs and translate them into product requirements, considering business goals, development costs, and potential technical debt.
• Build and maintain relationships with stakeholders across the organization to understand and prioritize needs across various use cases and timelines.
• Collaborate with cross-functional teams on the ideation, research, design, development, and adoption of user-centric mobile app products.
• Innovate and experiment on new mobile app technology to drive better user experience and higher user adoption

• Adding and updating product data based on business & product requirements
• Analyzing and continuously improving product operations process to improve quality and speed of product operations execution
• Supporting product owners in gathering, producing, and refining product requirements

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or what we call 3DNAs became the foundation and set the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Life at Ajaib

At Ajaib, we call ourselves Magicians because making magic happen is our specialty! Ajaib is committed to creating an inclusive environment where all Magicians are valued for their contributions, opinions, and skills. Through our 3DNAs, we implement Everyone is an Owner to strengthen our core value in developing as a team, Growth Mindset to never stop learning, and A Will to Win to have the courage to be excellent in everything we do!

Job Description

• Responsible for bonds product operations, including trade clearing, settlement, and reconciliation.
• Manage and maintain relationships with relevant parties such as bond issuers, custodians, depositories, and third-party vendors.
• Ensure compliance with regulations and internal policies related to bonds product operations.
• Develop and implement operational processes and procedures to optimize efficiency and accuracy.
• Collaborate with cross-functional teams, such as technology, compliance, and risk management, to enhance bonds product operations.

• Bachelor's degree in finance, economics, or a related field.
• 3-5 years of experience in bonds product operations or a similar role in the financial industry.
• In-depth knowledge of bonds, including trade clearing, settlement, and reconciliation processes.
• Familiarity with relevant industry regulations and compliance requirements.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work well in a fast-paced, dynamic environment.

About Us

INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). INDICO aims to leverage Telkomsel’s digital assets and capabilities to create cross-sectoral digital solutions that will empower Indonesia’s digital economy.

What you will do but not limited to:

• Go-to-Market Strategy: Define target market, calculate, Develop, and implement go-to-market strategies for new and existing products
• Conduct market research to understand customer needs, market trends, and competitive landscape.
• Plan, execute, and measure marketing campaigns to drive product awareness and adoption.
• Ensure marketing strategy are achieved.
• Monitor and analyze the performance of sales tools and make improvements as needed.
• Gather and analyze customer feedback, market data, and performance metrics to inform marketing strategies.
• Work closely with other team to ensure the product flow is following the deadline, provide customer insights, and influence product development

• Bachelor's degree in Marketing, Business, or a related field (MBA preferred).
• 1 - 2 years of experience in product marketing, preferably in education.
• Proven track record of successful product launches and marketing campaigns.
• Strong understanding of digital marketing, content creation, and marketing analytics.
• Excellent communication, negotiation, presentation, and storytelling skills.
• Ability to work cross-functionally and manage multiple projects simultaneously.
• Analytical mindset with the ability to translate data into actionable insights.
• Good business mindset
• Proficiency in marketing tools and platforms (e.g., CRM, marketing automation, analytics tools) is preferable
• From startup is preferable

Life at Ajaib

Here at Ajaib, we address ourselves as Magicians because making magic happen is our specialty! Ajaib is committed to creating an inclusive environment where all Magicians are valued for their contributions, opinions, and skills. Through our 3DNAs, we implement Everyone is an Owner to strengthen our core value in developing as a team, Growth Mindset to never stop learning, and A Will to Win to have courage in being excellent in everything we do!

Job Description

• Managing the entire lifecycle of cash management, mutual fund and wealth products, from conceptualization to launch and ongoing optimization. This part includes a collaboration with various teams such as engineering, design, marketing, and business team  to ensure the timely and successful delivery of products
• Creating a strategic roadmap for cash management products tailored specifically to your product scope, considering market trends, customer needs, and business objectives.
• Collaborate across teams and contribute insights, ideas, and features into crafting a cohesive product roadmap strategy
• Assessing and mitigate risks associated with cash management, mutual fund and wealth products, such as liquidity risk, operational risk and regulatory compliance
• Analyze data to create recommendations and execute product experiments to improve key metrics

• Min 5 years of experience in product development and having a deep understanding of financial markets, investment products and cash management 
• Bachelor's degree in Computer Science, IT, Electrical Engineering, Industrial Engineering, similar technical field of study or equivalent practical experience
• Proven track record of successfully launching and managing products from concept to commercialization
• Strong analytical skills with the ability to interpret data, draw insights, and make data-driven decisions

At Ajaib, we recognize how some of us can’t fit into only one type of work arrangement. That’s why we strive to have options and build the foundation of a flexible work structure and culture where "work can be from anywhere (WFA)". Work From Office (WFO) will become a WFA alternative when employees want to socialize and bond with colleagues in the office space.

Join us as we make magic happen to increase Indonesia’s financial inclusion!