Total 4 duty manager job vacancies in Others category in Indonesia

• Develop Enterprise Risk Management Framework, Policy, Procedures and all relevant documents to ensure the Company operates within the OJK requirements and risk policies.
• Identify gaps in the implementation against regulations, standardized methodology and/ or best practice and plan for practicable improvements.
• Drive an effective implementation of Enterprise Risk Management, across the Company, in line with Group and Regulatory Governance Framework principle and Policy.
• Manage risk management programs for multiple domain, i.e. multi finance, P2P Lending, and insurance broker.
• Lead the risk reporting preparation to ensure delivery of accurate, timely, and good quality reports, as required by Group and Regulator.
• Communicate findings and insights to various stakeholders, including senior management and related departments for timely risk mitigation.

1. Facility Management

• Ensure office facilities and infrastructure are well-maintained, secure, and operational
• Manage office space planning, including seating arrangements and equipment distribution
• Oversee maintenance, cleaning, security, and safety standards
• Manage relationships with service providers for utilities, maintenance, and office supplies

2. Vendor and Contract Management

• Negotiate and manage contracts with suppliers and vendors for office equipment, utilities, and other operational services
• Monitor contract compliance and address any service issues or disputes.
• Source and establish relationships with new vendors when needed

3. Asset Management

• Maintain accurate records of company assets, such as furniture, equipment, and vehicles
• Ensure efficient use of company resources and coordinate repairs or replacements as necessary

4. Safety and Compliance

• Ensure workplace safety protocols are followed in line with company and regulatory requirements
• Conduct regular safety inspections and organize training sessions for employees
• Handle emergency preparedness, including evacuation plans and first-aid measures

5. Administrative Support

• Supervise administrative staff and assign tasks as required
• Ensure smooth communication between departments for administrative needs
• Oversee the procurement of office supplies, furniture, and other necessities

6.Budgeting and Cost Control

• Develop and manage the General Affairs department’s budget.
• Monitor expenditures, ensuring adherence to budgets and cost-effectiveness

7.Policy Development

• Develop, update, and implement company policies related to general affairs and facilities management
• Ensure compliance with environmental, health, and safety regulations

• Partner with the operations leadership team, including partner operations across all segments, partner integrations, and launch teams to ensure smooth and efficient operations.
• Evaluate current processes, technologies, and workflows to identify areas for improvement and implement solutions to enhance partner experiences.
• Develop and implement strategies to increase operational efficiency and scalability while maintaining high standards of quality.
• Define key metrics, targets, and measurements to manage day-to-day business operations and improve transparency of team performance.
• Ensure all operational data analysis related needs are met and produce timely reporting and analysis for the operations team.
• Create and manage all financial plans, including forecasting and tracking performance.  Develop and implement action plans as needed.  
• Develop and maintain staff capacity plans for all Platform Operations functions.
• Collaborate cross-functionally with other teams such as product, engineering, sales, and customer success to drive operational excellence and support company goals.
• Evaluate, procure, and manage technology stack to support the operations teams.
• Stay informed about industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.
• Lead and mentor operations strategist team to develop their skills and grow their careers.

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Risk Management Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, Engineering, HR, Finance, Marketing, Collection, Risk Modelling, and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.