Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.Ensure the d..
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
Ensure the daily smooth running of the Front Desk Team with regards to directing Front Desk Agents and Bell persons in conjunction with the Front Office Management team.
Formalize and improve work processes.
Follow corporate guidelines for operations reconciliation.
Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience.
Co-ordinates any changes with above noted departments and communicates guest satisfaction and concerns that may arise with any related problems.
Handles guest complaints and assists in resolution.
Communicates with appropriate department regarding any concerns or deficiencies.
Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions.
Thorough knowledge of emergency procedures and general crisis situation procedures.
Complete all other duties as assigned by the Front Office Manager.
