Perform check IN/OUT of guests using Opera cloud.Welcome and greet guests, answer inquiries and incoming calls.Prepare occupancy and guests reportMain..
Perform check IN/OUT of guests using Opera cloud.
Welcome and greet guests, answer inquiries and incoming calls.
Prepare occupancy and guests report
Maintain group and individual arrival report daily.
Inform guests of hotel rates and services and create/cancel/confirm reservations.
Provide information about our hotel, available rooms, rates and amenities
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Manage budgets responsibly on all accountsDemonstrate the confidence and competence to maintain overall control on all financial matters relating to d..
Manage budgets responsibly on all accounts
Demonstrate the confidence and competence to maintain overall control on all financial matters relating to designated clients including: billing, profitability, forecasting and servicing
Maintain senior level client contact on a regular basis and ensure full understanding of client business, internal and external influencing factors, budgeting constraints and PR needs
Ensure all accounts are maintained within agreed budgets and timetables
Ensure review processes and annual PR programme is in place for each client
Ensure programme is implemented according to pre-agreed programme
Maintain rigorous quality control over work produced by junior staff
Proactively cultivate industry contacts on ongoing basis to unearth new business leads and gain opportunities to pitch business
Partner with division director in migrating client relationships to other practices within MSL and / or within sister companies, resulting in one client migration each year
Foster relationships with sister Publicis Groupe organisations for cross-selling and networking purposes; convert one collaborative opportunity with a Groupe company each year
Hold regular internal and external client review meetings to evaluate progress on each account, identify most successful activities, identify problems and review overall objectives and strategy
Maintain consistent work flow from team member to team member through effective staff allocation on accounts and attention to work flow changes
Direct and develop a number of account teams and be responsible for the achievement of objectives, within agreed timelines and budgets
Nurture morale and teamwork within the group of accounts you supervise and provide all staff with growth opportunities within agency
Handle issues and crisis management on behalf of clients
Work with teams to enter MSL and industry Awards with client programmes
Develop new ideas and strategies for existing clients and identify opportunities to demonstrate new initiatives on behalf of clients
Actively seek out new business prospects and convert into pitch opportunities
Take an active role in new business gain
Develop new business programmes, taking the lead on developing, managing the pitch process, that wins new business
