Total 29 PR / Media / Communications job vacancies in jl bajo no 7

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer for our AYANA Komodo resort. As a Guest Relation Officer, you will be responsible for providing exceptional customer service to our guests, ensuring they have a memorable stay at our resort.

Responsibilities

• Welcome and greet guests upon arrival with a friendly and professional demeanor
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
• Handle guest enquiries, requests, and complaints, providing timely and appropriate resolutions
• Coordinate with other departments to fulfill guest needs and preferences
• Provide information to guests about the resort facilities, services, and local attractions
• Promote and upsell resort amenities, packages, and promotions

• Previous experience in a similar role in the hospitality industry
• Excellent communication and problem-solving skills
• Customer service oriented with a positive attitude
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of hotel management software and Microsoft Office suite
• Fluency in English and additional languages is a plus
• Flexibility to work in shifts, including weekends and holidays

• Orchestrate, assist and implement all special needs, requests and preference information as outlined under job overview for deliver to guest
• Daily house court and expected arrivals/departures (particularly VIP’s)
• Schedule daily group activities, name and location of meeting/banquet rooms.
• Provide welcome drink & chilled towel for arrival guest also guest in need.
• Monitor out look and follow up request.
• Courtesy call one day prior guest check out to anticipate and arrange guest needs.
• Maintain complete knowledge of property features and services, hours of operations, hotel restaurants concepts menu, price range, dress code and ambiance, room types, numbers, names, layout, appointments, amenities and locations, hotel top repeat guest, room rates, special packages and promotions.
• Maintain complete knowledge and comply with all hotel and departmental policies & procedures.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Maintain updated resource materials on all vendors and information to accommodate guest requests.
• Legibly complete requisition for additional supplies / materials and submit to manager.
• Set up work station with necessary supplies; maintain cleanliness throughout shift
• Energize the Guest Relations process in daily contact with other departments
• Contribute to the warm welcome and fond farewell process
• Pre contact arriving group (travel agent related) one day prior arrival and continue the next day to ensuring check in process and warm welcome exceed guest expectation
• Participate and contributing to the resort sustainability program through education, interaction and suggestion

• Has experience in a similar Position at 5-start Resort
• Has Good communication and Interpersonal Skill
• Has related license, certificates and (or) diploma to support candidate's qualification

AYANA Hospitality, a renowned leader in the hospitality industry, is currently seeking an experienced and dedicated Korean Guest Relation (Expat) to join their team at AYANA Komodo. As a Korean Guest Relation, you will play a vital role in ensuring that our Korean guests have a seamless and enjoyable experience during their stay at our resort. You will be responsible for providing personalized assistance, addressing guest inquiries and concerns, and coordinating with various departments to meet guest needs. This is an excellent opportunity to work with a prestigious company known for its unparalleled customer service and luxurious accommodations.

Responsibilities

• Warmly welcome Korean guests and assist with the check-in and check-out process
• Provide information about resort facilities, services, and activities to guests
• Respond to guest inquiries and requests promptly and professionally
• Handle and resolve guest complaints or concerns in a timely and efficient manner
• Coordinate with other departments such as front office, housekeeping, and food and beverage to ensure smooth guest experience
• Maintain accurate guest records and profiles
• Promote resort services, activities, and special events to guests

• Fluent in both written and spoken Korean and English
• Prior experience in guest relations, preferably in a luxury resort or hotel
• Exceptional interpersonal and communication skills
• Strong problem-solving and conflict resolution abilities
• Excellent organizational and multitasking skills
• Flexibility to work in a dynamic and fast-paced environment
• Proficiency in hotel management software and Microsoft Office Suite
• Ability to work collaboratively with a diverse team
• Willingness to relocate and live in Komodo Island, Indonesia

1.     Menghandle complain customer dan memberikan problem solving yang tepat

2.     Memastikan aktivitas customer service berjalan dengan baik guna mencapai customer satisfaction.

3.     Bertanggung jawab terhadap pengelolaan database pelanggan

4.     Bertanggung jawab untuk melakukan follow up customer after delivery maupun after service

5.     Bertanggung jawab terhadap kerapihan, kebersihan dan penataan ruangan showroom