• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation

Quality Assurance - PT DIKA

Staf Quality Assurance Pelayanan Pelanggan bertanggung jawab untuk melakukan penilaian dan pemantauan secara objektif, memberikan Umpan Balik & Pelatihan kepada Agen untuk meningkatkan kinerja kualitas layanan dari agen call center

Youtap Limited is seeking a highly motivated QA Test Lead to join their dynamic team. Youtap is a leading provider of digital payment and financial technology solutions, empowering consumers and businesses worldwide to transact securely and conveniently. As the QA Test Lead, you will play a crucial role in ensuring the quality and reliability of Youtap's software applications and products.

About the Role:

This a hands-on role where you will work with the rest of the development team and take ownership of the test deliverables for your respective scrum teams to ensure only the highest quality products make it out the door. We are interested in someone with a strong testing background and mindset, developed through years of testing experience and continuous education in the testing field.  Through Context Driven Testing, and applying Critical Thinking skills, you will help identify problems that could risk the value of the products and projects that we deliver. The role may be required to work outside core business hours to provide support for software releases and project implementations, as well as assist with the resolution of application issues.

Key Responsibilities:

• Develop and maintain appropriate and relevant Testing Artefacts to form an integral part of the delivery methodology.
• Execute end-to-end testing activities, including functional, UI, backend, mobile, regression and non-functional testing, ensuring adherence to acceptance criteria and definition of done.
• Implement, expand, and maintain test automation frameworks that are fit for purpose with changing project needs.
• Drive the continuous improvement of how we use test automation in our products, focusing on speeding up various feedback loops that make it safe, fast, and effortless for us to deliver code all the way to production.
• Work in an advisor capacity to all members of the QA practice, supporting and Coaching QA team members with test execution.
• Perform basic log analysis to identify and address platform-related issues affecting product quality.
• Build strong relationships with development leads, QA teams, and management team, fostering a collaborative testing environment.
• Coordinate and oversee the work of other Test Analysts, offering mentoring and expertise on testing processes and methodologies.

• Bachelor’s degree in computer science, Engineering, or related field.
• 5+ years of hands-on experience in software testing, focusing on web and mobile applications.
• 2+ years of experience coordinating and overseeing other Test Analysts' work, including mentoring and providing testing expertise on test processes and best practices.
• Proficiency in implementing and maintaining test automation using Selenium, Java, and JavaScript, with mobile app cloud testing exposure.
• Experience in API automation using tools like RestAssured, Karate, and Postman.
• Familiarity with performance testing tools such as JMeter or similar.
• Hands-on Test Automation experience using Android Studio, XCode, Cross-device testing, or similar, etc.
• Technical troubleshooting, including log file analysis and basic data analysis
• Exposure to cloud platforms like Azure and AWS, facilitating efficient testing in cloud environments.
• Excellent collaboration skills, with the ability to engage in internal and external technical discussions.
• Great communication skills in the English language, with a good command of verbal and written.
• Ability to work under competing deadlines

Preferred Qualifications:

• ISTQB foundation testing certification or equivalent.
• Previous experience in coordinating testing activities over multiple release cycles.

A suitable package will be negotiated with the right candidate.

• Evaluate Team Operation as quality assurance
• Giving Feedback
• Doing calibration meeting
• Create report result evaluation

• As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents

• Monitoring and responsible for the overall Quality Assurance Process

• Liaise with QA Ops Manager regarding operation daily

• Review quality assurance policies and procedures

• Develop, recommend and monitor corrective and preventive actions

• Update internal policy & SOP based on new regulations from regulator

• Prepare reports to communicate outcomes of quality activities

• Identify and organize training needs to meet quality standards

• Coordinate collaborations with other departments.

• Conduct Internal and External calibration

• Monitoring and developing team performance and coaching team if needed

Compliance Analyst will have overall responsibility in supporting various regulatory compliance initiatives (with particular focuses on P2P, payment system provider (PJP) and multifinance businesses) and ensuring that all compliance requirements are met – this includes:

• Supporting  regulatory licenses matters, set up compliance framework & guidelines, including anti-bribery & corruption, external vendor compliance management, data privacy;
• Managing regulatory engagement with relevant authorities and ensuring compliance with mandatory reporting requirements to regulators;
• Ensuring the delivery of timely, accurate, and commercially practical reporting to the regulator (s) and recommendations on licensing, regulatory and counter-party risk for business;
• Performing report on gap analysis on each prevailing regulation in relation to the group businesses;
• Incident management (e.g. responding to regulatory investigations / inspections by authorities;
• Ensuring compliance with regulatory requirements on regular basis.

• Experienced compliance officer with minimum of 2 years PQE;
• Ideal candidate would have a mix of (i) prior in-house experience in the bank and financial services sector (preferably a P2P, licensed e-money / wallet operator in Indonesia) and (ii) private practice experience in law firms;
• Demonstrable track-record in compliance matters;
• Extensive experience in interacting with regulators, particularly with OJK Fintech and Bank Indonesia;
• Fluent in English is a must;

• Excellent drafting, negotiation, and communication skills;
• Strong stakeholder management skills, with the ability to work collaboratively with cross-functional teams and build relationships at all levels of the organization;
• Display commercial acumen and the ability to balance legal considerations with business objectives;
• Exceptional analytical and problem-solving skills, with attention to detail;
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously;
• Demonstrated professionalism, integrity, and discretion in handling confidential information.

The primary purpose of this position is to provide leadership and direction to the QC Laboratory Data Integrity Team. The role is accountable to manage data integrity, investigation, personnel training, laboratory documentation, laboratory equipment qualification, calibration and computerized system validation and gap analysis against Pfizer Quality Standard/cGMP and all GMP-related records in QC Laboratory

How You Will Achieve It

• Drive team engagement and effective communication within QC Laboratory Data Integrity Team
• Actively coordinate with the teams to ensure the project (i.e. laboratory equipment qualification, etc.) in QC Laboratory are delivered in the most effective way and meet target dates
• Maintain and ensure compliance in Quality and Safety such as submitting CASR, QAR/ER, safety incident and CAPA as per committed in QC Laboratory
• Review and approve protocol and report of qualification of laboratory instrument
• Guide and accompany analyst during qualification of laboratory instrument
• Review computerized system validation result in the QC Laboratory 
• Perform periodic review related to audit trail, user privilege, back-up, restore and data integrity gap assessment for instrument and QC documents 
• Hold and maintain administrator account in equipment and instrument in QC Laboratory
• Maintain QC Laboratory documentation and doing Laboratory investigation, Manufacturing investigation and closure of all commitments.
• Manage calibration activities and review calibration/verification report
• Manage curricula and training assignment, and ensure training completion in QC Laboratory
• Revise SOP, STP and other GMP document in QC Laboratory, as required
• Perform training to QC Laboratory Personnel, as required

Qualifications

Must-Have

• Graduate from Faculty of Pharmacy or Chemical Science (S1, Undergraduate Degree)
• 3+ years’ experience
• Laboratory supervisory experience
• Knowledge of Good Manufacturing Practices {also cGMP} compliance requirements for Quality Control Laboratories
• Experience with leading colleagues and/or projects
• Strong people management experience
• Demonstrated skills in collaboration, attention to detail, and communication skills
• Ability to handle complex and detailed situations with a focus on quality

Nice-to-Have

• Master's degree
• Six sigma certified
• Relevant pharmaceutical experience.
• Experience with microbiological risk assessments
• Knowledge of Laboratory Information Management System Empower and Microsoft Office
• Working knowledge and understanding of requirements as it relates to method qualification and testing of components and finished products

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

At Kartu Prakerja, we are seeking a skilled QA Engineer to join our team. As a QA Engineer, you will play a crucial role in ensuring the quality and reliability of our systems and applications. You will work closely with our software engineering team to design and execute test plans, identify and report bugs, and ensure the overall functionality and performance of our products.

Responsibilities:

• Develop and implement test strategies, plans, and procedures
• Create and execute testing scripts and scenarios
• Identify, record, and track bugs and issues
• Collaborate with cross-functional teams to analyze and resolve quality issues
• Perform manual and automated testing as necessary
• Stay up-to-date with industry best practices and tools

• Bachelor's degree in Computer Science or a related field
• Previous experience as a QA Engineer or similar role (Min 2 Years)
• Strong knowledge and understanding of software QA methodologies, tools, and processes
• Proficiency in SQL
• Proficiency in API testing with Postman or similar tools is highly desirable.
• Experience with manual and automated testing
• Familiarity with bug-tracking systems and version-control tools
• Excellent analytical and problem-solving skills
• Strong attention to detail
• Good communication and collaboration abilities

Working with the biggest Innovation Public Services in Indonesia

Working on the product used by 100 Millions of people in Indonesia from 514 city and district

For more about our output, outcome, and impact of Kartu Prakerja here

Some of your duties will include:

• Coordinating the civil design, painting and engineering activities with the prime objectives of ensuring construction activities are built as per design and specification, effectively and efficiently to meet project timelines and budget.
• Control the painting works specially for Preventive Maintenance the Existing building and general facilities.
• Ensure all the painting work can be done as company standard and expectation 

·        Responsible for ensuring the job activities in painting maintenance area are meet with quality standard and compliance with the regulation, this includes but is not limited to inspection of corrective maintenance works, general inspection of tool and equipment

·        To coordination with related supervisor in regard for quality assurance according to company standards and company requirement;

Some of your duties will include:

·        To supervise in the day-to-day activities associated with plumbing, piping maintenance included welding;

·        Responsible for all plumbing and piping installations are maintained, repaired, serviced and installed as required to international standards. This includes bit is not limited to Fresh water lines, potable water lines, sewage lines, both inside and outside of facilities and domestic installations

• Understand & enforces work rules, policies & procedure consistently & fairly
• Responsibility maintenance and special project for design plumbing piping system, sewer system, well system fire hydrant system, water treatment system, sewage treatment system at Township, Port site, Concentrator and Mining
• Responsibility maintenance all accessories plumbing and all equipment for housing, barrack, mess hall and all building & public facilities at Townsite, Port site, Concentrator, Mining area;
• Responsibility maintenance fabricates and welding structural, support pipe, tell plate, tubing / cooper carbon steel pipe and galvanize pipe.
• Responsibility joint HDPE pipe, membrane liner HDPE ABS pipe, spigot pipe, mechanical join and votolix joint
• Maintain and administer disciplinary procedure fairly, consistently, correctly, and when necessary per maintenance rules and policies.
• Maintains consistent standard safety, quality, conduct and productivity : responsible for ensuring the quality and safety of all mechanical plumbing systems installed or maintained by the company; Conduct quality control inspections of all mechanical plumbing systems installed or maintained, including HVAC, piping, and water systems; Ensure that all mechanical plumbing systems comply with relevant codes and standards, including local, state, and federal regulations; Work closely with the F&S Dept's maintenance and construction teams to ensure all mechanical plumbing work is completed to the highest quality standards; Maintain accurate and up-to-date records of all inspections, including inspection reports, work orders, and maintenance records; Communicate with contractors and vendors to ensure that all mechanical plumbing work is completed to company standards and on schedule.
• Effectively communicates complete and correct safety interaction to crew; Ensures safety rules and regulation are followed at all times
• Plans for necessary manpower, materials and equipment necessary for work to be performed.
• Organizes and plans work efficiently and completes work within or ahead of schedule with minimal rework.

·        Conduct regular training sessions with employees to ensure they are aware of and comply with mechanical plumbing codes and standards.

·        Responsible for ensuring the job activities in plumbing maintenance area are meet with quality standard and compliance with the regulation, this includes but is not limited to inspection of corrective maintenance works, general inspection of tool and equipment

·        To coordination with related supervisor in regard for quality assurance according to company standards and company requirement;

Some of your duties will include:

·        To supervise staff in the day-to-day activities associated with air conditioning & refrigeration work.

• Reviewing work order, prepare plan, take measurements and have estimate resource requirements and work schedule.
• Ensure the air condition and refrigeration damages have been handled by the technician.
• Arrange the preventive maintenance AC schedule and ensure that it would be done as scheduled.
• Report to the supervisor if any damage needs more taking action.
• Ensure the supply of material coming as plan made
• Active to find a way for efficiency in line with GMP program.
• Maintain tools and equipment in serviceable condition and store them.
• Prepare work inspection and completion reports.
• Maintain a safe and neat work area and report defects, incidents and unsafe conditions.
• Update the STP if required and make some changes needed

·        Responsible for ensuring the job activities in electrical maintenance area are meet with quality standard and compliance with the regulation, this includes but is not limited to inspection of corrective maintenance works, general inspection of tool and equipment

·        To coordination with related supervisor in regard for quality assurance according to company standards and company requirement;

·        Responsible for ensuring the job activities in HV-AC maintenance area are meet with quality standard and compliance with the regulation, this includes but is not limited to inspection of corrective maintenance works, general inspection of tool and equipment

·        To coordination with related supervisor in regard for quality assurance according to company standards and company requirement;

Some of your duties will include:

·        To supervise and direct the activities of company maintenance (electrical - electrician) personnel

·        To ensure that adequate resources are available to meet production and maintenance needs

• Reports all accidents and incidents in the work group to enable management to identify areas for improvement in work practices.
• Communicates work group status to supervisor and interfaces with other departments.
• Supervise employees of the unit/work group to ensure that all jobs are completed to the required standard.
• Plan the daily work schedule and order materials and parts required to enable client needs to be met and resources used efficiently.
• Liaise with and coordinate field and workshop activities with other maintenance supervisor, planners and production personnel to resolve problems and set maintenance priorities.
• Schedules work orders, preventive maintenance, equipment, employee vacations and training.

·        Identify training needs and recommend on the job training or basic training programs to improve work group effectiveness and safety

·        Manage and develop staff including setting objectives, performance management, training & coaching, succession plan, and handling industrial issues

·        Liaise with and coordinate field and workshop activities with other maintenance supervisor, planners and production personnel to resolve problems and set maintenance priorities

·        Responsible for ensuring the job activities in civil maintenance area are meet with quality standard and compliance with the regulation, this includes but is not limited to inspection of corrective maintenance works, general inspection of tool and equipment

·        To coordination with related supervisor in regard for quality assurance according to company standards and company requirement;

·        Responsible for ensuring the job activities in electrical maintenance area are meet with quality standard and compliance with the regulation, this includes but is not limited to inspection of corrective maintenance works, general inspection of tool and equipment

·        To coordination with related supervisor in regard for quality assurance according to company standards and company requirement;

Some of your duties will include:

·        To plan, coordinate, and supervise civil construction project and maintenance works, to deliver products which meet standard requirement, on time and to budget while satisfying the of the client and company;

·        Responsible to receive work order and provide working schedule then to ensure all Civil works will completed in good result and meet with standard or company regulation.

·        To coordinate all civil job or carpentry & provide working schedule, estimation of materials needed for every work order;

·        Provide report after work order completed

·        Inspect every task and to make sure all done in a good manner

·        Lead, organize and provide directions for employee to ensure outstanding performance HSE&Q outcome and the business results;

·        Responsible for ensuring the job activities in civil maintenance area are meet with quality standard and compliance with the regulation, this includes but is not limited to inspection of corrective maintenance works, general inspection of tool and equipment

·        To coordination with related supervisor in regard for quality assurance according to company standards and company requirement;

Some of your duties will include:

·        Responsible to manages Cost Control, Material Control and sub-contractors in the day to day activities associated with planning facility maintenance including all Office Building, Housing and Guest House, Camp Room, and public facilities, and Control Budget Under Facility and services;

·        To prepare budget and material, managing cost and control the material of infrastructure maintenance and all necessary resources required to accomplish for Infrastructure maintenance activities

·        Analyst the man hours use versus the man hours availability to ensure all the cost maintenance job are effective and efficient

·        Prepare and manage an annual budget, quarterly forecasts, manpower planning, and AFE Pipeline in accordance with company standards and policies

·        Reviews and updates departmental procedures and policies, administers discipline, enforces company policy, and ensures compliance with state, federal, or other jurisdictional laws.

·        Manage, monitor and report on the KPI performance of Business Partners.

·        Review and authorize all Departmental transactions in compliance with company policies and authority levels, or delegate such authority to the appropriate subordinate(s).

·        Develop Strategic Business Plans for Life of Mine Activities and provide consistent and regular updates to the cost and material plan in conjunction with and alignment to the operations changing needs.

·        Coordinate pro-actively with planning team to ensure that the day to day operational needs are met while counterbalancing the strict operational and maintenance requirements in line with Indonesian or better standards.

·        Manage the equipment register in relation to registering new material and equipment into the system, and equipment being transferred from one section/department/division to another.

·        Manage the material and component register in relation to material and components being service, so that the life cycle of the individual component can be traced and costs accumulated for budgeting purposes.

·        Manage equipment service schedules are organized to minimize disruption to the Infrastructure, by ensuring each infrastructure building is involved in the equipment service allocation process.

·        Responsible for reporting weekly/monthly yearly equipment preventative maintenance progress

·        Manage work order, in conjunction with the cost of equipment service so that the maintenance supervisor is able to track actual versus budget costs and equipment performance.

·        Prepares detailed critical path plans and job cards, including equipment and materials lists for major jobs.

·        Managing cost containment, planning yearly equipment budgets and cost containment.

·        Manage detailed critical path plans and job cards, including equipment and materials lists for major jobs such as planned Special Projects.

·        Maintain that equipment and material are available when required.

·        Manage that necessary work history and documentation are properly organized and input into the computer history files.

·        Coordinates regularly scheduled meetings with Maintenance, Operations and Planning representatives.

·        Maintain purchase requisitions and warehouse issue tickets.

• Design, develop, and maintain automated test scripts for various software applications.
• Utilize industry-standard automated testing tools and frameworks to ensure efficiency and effectiveness in the testing process.
• Collaborate with cross-functional teams to understand requirements and translate them into automated test cases.
• Contribute to the overall test strategy and test planning activities.
• Work closely with the QA team to identify areas suitable for automation testing and develop strategies for implementation.
• Execute automated test scripts and analyze results to identify defects and ensure the quality of the software.
• Generate comprehensive test reports and communicate test results to relevant stakeholders.
• Work closely with developers to reproduce, troubleshoot, and resolve identified issues.
• Stay updated on industry best practices, emerging tools, and technologies related to test automation.
• Actively participate in process improvement initiatives to enhance the efficiency and effectiveness of the testing process.
• Create and maintain documentation related to test plans, test cases, and automated test scripts.
• Document and report defects in a clear and concise manner, including steps to reproduce.

• Minimum of 5 years of professional experience in automation testing.
• Proficiency in programming languages such as Java, Python, or C#.
• Extensive experience with automated testing tools such as Selenium, Appium, or similar.
• Strong understanding of software testing principles, methodologies, and processes.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., ISTQB, Selenium) would be a plus.

LIFE AS A THALES CYBERSECURITY CONSULTING ROLE

As a Cybersecurity Consulting Role within Thales, you will:

• Conduct audits and consulting services in the field of cybersecurity (architecture reviews and recommendations, compliance with best practices, etc.)
• Carry out risk assessments, define cybersecurity governance strategies, processes and security policies for our internal and external customers
• Provide advice and recommendations on improving the security level
• Implement security methods and processes to perform security risk analysis
• Assist in the integration of security standards and provide expertise in the implementation of cybersecurity projects
• Analyse the functional and technical needs of our clients to provide them with insight into the security solutions adapted to their needs
• Check compliance with applicable regulations, standards, policies and guidance on cybersecurity and information risk management (PCI DSS, NIST, ISO 27000, Privacy, etc)
• Support the development of appropriate and proportionate documentation to inform risk management decisions, ensuring these are expressed in terms meaningful to the business
• + [Other specific info - to be filled in by Engineering Manager or Talent Acquisition]

YOUR CAREER AT THALES
Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your competences in different areas:

• Room and attention to personal development
• Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solution
• Choose between a technical expertise or a leadership path
• Build an international career within a leading Engineering Group

CANDIDATES THAT WOULD IMPRESS US
PROFILE:

• You graduated with a Master of Engineering or Computer Science or in University, and you have significant experience in IT & security domain
• You are methodical and autonomous
• You are a self-motivated leader, willing to engage and develop your team using collaborative work and challenging approaches
• You have excellent interpersonal skills and have experience in a direct customer facing role and ready to travel very regularly
• You are an effective communicator
• You are flexible, pro-active and excellent resistance to stress
• You are meticulous and pay attention to detail
• You are customer focused, you want to deliver value or solutions to the customer
• You have good analytical skills with business acumen

COMPETENCIES:

• You are familiar with the main risk analysis methods (EBIOS, ISO 27005), regulatory constraints (LPM, NIS, RGPD, II 901, IGI 1300) and security standards (ISO 27000, NIST, ANSSI, etc)
• You are able to identify, analyse and evaluate cybersecurity and information risks
• You have knowledge of Authentication and Identity management solutions
• You have experience in database administration (mainly Oracle, MySQL and MS SQL)
• You can demonstrate knowledge in programming background and experience (Java, C++, .NET, SQL, XML)
• You have a good sense of IT security awareness
• You have basic knowledge and background in Cryptography and Security, including PKI, digital signature, encryption, certificates, HSM and cryptographic APIs (PKCS#11, OpenSSL,…)

• Collect and analyze sample recordings and score recording results.
• Generate the Quality Control (QC) worksheet.
• Conduct phone verifications with Debtors for QC purposes.
• Create monthly reports, sign them, and document the QC results.
• Offer suggestions to trainers based on the QC findings.
• Stay available and actively participate with both the Desk Collection team and the Field Collection team.
• Assume the role of an auditor.

• Bachelor's degree or equivalent experience required, preferably in finance, banking, or a related field.
• Minimum of 2 years of experience as a Quality Control (QC) professional, investigator, or auditor.
• Strong interest in the financial technology industry.
• Effective coaching, facilitation, presentation, and team-building abilities.
• Proficiency with Microsoft Office, Google Sheets, and Google Drive
• Attention to detail in work and advanced analytical abilities.
• Strong communication, investigation, and negotiation skills
• Fluency in Bahasa and English (preference given to fluent candidates).

• Prepare performance reports of the QC Team, conduct analysis, and engage in discussions with the Head of Collection on new strategies, work programs, regulations, SOPs, capacity plans, and other matters pertaining to the QC process.
• Create, execute, monitor, evaluate, and enhance programs, methodologies, and training initiatives.
• Analyze Quality Control test results and deliver feedback and interpretation to the Collection Team.
• Ensure seamless integration of all Quality Control activities within the program's work management system and technology.
• Oversee, assess, evaluate, and enhance the performance of the QC Teams to meet the KPI targets and motivate team members to attain plan goals.
• Participate in Collection Meetings with the Collection Manager.

• Bachelor's degree or equivalent experience required, with a preference for a background in finance, banking, or a related field.
• At least 2 years in a supervisory or team leadership role.
• Genuine enthusiasm for the dynamic landscape of the financial technology industry.
• Demonstrated expertise in coaching, facilitation, presentation, and team building.
• Previous experience in Agency Management is highly desirable.
• Proficiency in Microsoft Office, Google Sheets, and Google Drive is a must.
• Exceptional communication, investigation, and negotiation skills.
• Outstanding verbal and written communication skills.
• Keen attention to detail and exceptional analytical skills.
• Fluency in both Bahasa and English (preferred).

About the role

As our next Quality Assurance, you will get a chance to help our customer, by recommending improvements, and develop automation to scale our testing process. You will actively collaborate with Product Managers, Engineering, and DevOps to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Create test automation script for API and UI automation to improve the regression test efficiency
• Create load-test script to assess the scalability of our system
• Create security scan test to detect vulnerability of our system
• Analyze bugs and errors found during tests
• Recommend improvements in software to enhance user experience
• Motivate the development process for efficiency and performance
• Works together with the software developer to enhance and improve program

• Bachelor’s degree (Preferably Computer Science / Information Technology)
• Has a minimum of 3 years experience in the related field
• Experience with testing and testing automation tools: Robot Framework, Katalon Studio, Locust, Artillery, Browserstack, ZAP
• Experience with API testing automation, UI Automation, Loadtest, and Security Scan
• Knowledge and understanding of modern development techniques, branching strategies (gitflow, feature branches / flags, trunk-based development) and CI/CD
• Understanding the need for testing automation at all levels: from database to UI
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out-of-the-box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• Subject matter expert on AML/CFT, KYC issues and transactional monitoring
• Together with the team, own the regional day-to-day operational compliance tasks including payment approval, customer onboarding (including CDD and EDD) and transaction monitoring
• Conduct and review PEP/sanctions checks and adverse news screening
• Perform suspicious transaction/fraud investigation across markets and suggest next course of action
• Assist to design, evaluate, maintain internal policies, and coordinate with different department to help shape the company's approach on Compliance-Operations-Payments related matters
• Collaborate with different teams, such as sales/cs, finance and engineering team to handle client queries
• Conduct periodic review of procedures to ensure compliance process are properly documented
• Regularly assess the efficiency of control systems and recommend improvements.
• Assist in ad hoc project assigned by team leader including periodic account review, platform process improvement project, etc.
• Keep informed about industry developments, trends and best practices and assess its effect on operational processes

What we are looking for:

• Bachelor’s degree in business administration, finance or relevant field
• 2+ years of operations, compliance and/or KYC experience, ideally within financial services or payments industry
• Good knowledge of industry processes and regulations
• Experience in an international and English-speaking environment
• Experience in a regulated financial institution (FinTech Company is a plus)
• Attention to details and hands on attitude able to complete tasks with tight deadlines
• An analytical mindset with excellent organizational skills
• Strong critical thinking, problem solving and communication skills
• Sound judgment and strong sense of ethics

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Purpose of the role

We are looking for QA-QC Manager based in Jabodetabek to develop & implement the QA QC guidelines to the supply chain to serve the needs of clients across APAC markets.

As a QA-QC Manager, you will be responsible for the strategy and implementation of quality assurance and quality control for Promotional Print and Packaging, Displays and signages, Temporary and Permanent Displays, Digital POSM, and marketing activation delivered by the supply chain in Indonesia.

Working collaboratively with operations and suppliers to develop and implement quality assurance and QC process improvements. This role is responsible for the defined services in Indonesia, based in Jakarta.

Key Responsibilities:

QA QC processes and compliances

• Develop QA strategy for preventing defects, avoiding failures to ensure reduction or elimination of failures in quality.
• With QA, focus on the product quality, that guarantees that the processes, QC standards, and procedures are suitable for the various categories for the above scope, and are properly implemented in the QC plan.
• Develop, implement, and maintain quality control guidelines and processes to ensure that products and services meet or exceed customer expectations.
• Developing standard QC reports for production and installations
• Provide expertise on process of quality improvements with operation team
• Implement QA/QC processes with suppliers, conduct refresher training (need basis)
• Preparing NCR and corrective action plan for QC failures
• Conduct internal audits to verify that quality control processes are being followed.
• Continuous improvements to analyse processes, identify weaknesses, eliminating problems or gaps to help improve the standard of quality within the supply chain.
• Keep up to date with industry developments and new technologies that can improve quality control processes.

Onsite QA/QC

• Oversee the inspection and testing of products to ensure that they meet quality standards.
• Develop and maintain quality control protocols and procedures, including inspection plans, testing methods, and data analysis techniques.
• Manage the QA QC audits of suppliers, ensure full compliance by supplier to their processes.
• Evaluate new suppliers and products to ensure that they meet quality standards.
• Monitor and assess prototype production to set up QA QC for mass production.
• Monitor production quality control, ensure adherence to QA/QC process.

Inspections, Shipping, and Installations

• Inspection of finished goods – matches prototypes and meets QC standards.

• QC reporting

Post campaign review

• Ongoing QA-QC process improvements and suggestions

• Communicate quality control results to management and take corrective action where necessary.
• Implement QC measurement matrix and enforce corrective actions.
• Monitor and review customer complaints and feedback to identify areas for improvement in quality control processes.

Skills, knowledge, experience and exposure

• Any bachelor’s degree but preferred in a relevant field of supply chain management, logistics, business administration.
• 10+ years of experience in QA-QC and supply chain management role in commercial print, Point-of-Sale (POS) industry
• Must have in-depth understanding of various printing and POS manufacturing processes, and raw materials used in the Print and POSM industry.
• Knowledge of QC, supply chain processes and systems, such as procurement, manufacturing, warehousing, and transportation
• Knowledge of relevant legislation, regulations, and standards (e.g. customs regulations, hazardous materials regulations)
• Abilities to develop QA-QC processes and implementation in field work.

 The mindset to navigate the role

• Ensure meeting of high ethical standards related to the QA/QC process.
• Ability to analyse data and make informed decisions

Temperament for the role

• Excellent communication and interpersonal skills
• Contribute to a positive work environment and promote teamwork.
• Strong problem-solving and decision-making skills

Role Requirements 

• Some travel along with out of hours and flexible working will be required

• Private Health Insurance