Total 47 Quality Assurance / Control job vacancies in jawa tengah pekalongan city

TUGAS DAN TANGGUNG JAWAB

A. MENYUSUN JADWAL PRODUKSI, MERENCANAKAN PEMAKAIAN MESIN, PEMKAIAN MATERIAL DAN ESTIMASI PENGERJAAN SEBELUM PO MASUK.

B. MEMBUAT WORK ORDER

C. MEMBUAT SPK ENGINEERING

D. MENDISTRIBUSIKAN DRAWING, MATERIAL & PROGRAM (JIKA MEMERLUKAN CNC) KE PRODUKSI

E. MEMBUAT JOB TODAY

F. MEMBUAT REQUEST SUBCOUNT

G. MEMBUAT LAPORAN HARIAN PRODUKSI (AKTUAL TIME)

H. MEMBUAT SCHEDULE UNTUK DIKIRIM KE CUSTOMER(FORMAT SESUAI REQUEST CUSTOMER)

I. MEMBUAT ROUTING REPAIR MOLD SETELAH MOLD TERKIRIM(UNTUK PENAGIHAN)

J. MEMBUAT OVERTIME SCHEDULE

K. MEMBUAT PERENCANAAN PENCAPAIN OMSET UNTUK TIAP BULAN

L. MEMASTIKAN ONTIME DELIVERY 100%

A. LAKI LAKI

B. USIA MAX 25 TAHUN

C. PENDIDIKAN MINIMAL D3/S1 JURUSAN TEHNIK MESIN-TEHNIK INDUSTRI

D. PENGALAMAN 2-3 TAHUN.

E. PENGALAMAN SEBELUMNYA SEBAGAI PPIC WORKSHOP JOB ORDER (KHUSUSNYA DIE CASTING MOULD, PLASTIC INJECTION MOULD, PRECISON PART & TOOLS, JIG & FIXTURE)

F. MEMAHAMI PROSES PERMESINAN PRODUKSI

I. MAMPU MEMBACA GAMBAR TEHNIK

J. SIAP BEKERJA DENGAN TARGET

K. PENEMPATAN DI CIKARANG SELATAN, KAB. BEKASI

BPJS KETENAGAKERJAAN

BPJS KESEHATAN

JAMINAN PENSIUN

PAJAK DIBAYAR PERUSAHAAN

A. MENGUASAI PENYUSUNAN JURNAL

B. BISA E-FAKTUR Ppn dan Pph 23 UNIFIKASI

C. BISA LAPORAN PAJAK (BREVET AB0

D. BISA MEMBUAT LAPORAN KEUANGAN DAN EQUALISASI PAJAK

E. BISA MEMBUAT LAPORAN FIXED COST DAN VARIABEL COST BULANAN DAN BISA MEMBUAT FAKTUR PAJAK UNTUK CUSTOMER

F. BISA MEMBUAT INVOICE PENAGIHAN, MEMBUAT SURAT JALANPENGIRIMAN BARANG DAN PIUTANG CUSTOMER

G. MEMILIKI SISTIM ADMINISTRASI YANG BAIK DAN MENGUASAI MS. OFFICE DAN TERBIASA DENGAN SOFTWARE ERP DAN SEJENISNYA

H. TELITI, CEKATAN, DISIPLIN,JUJUR,KOMUNIKATIF DAN EMILIKI JIWA LEADERSHIFP

A. PRIA/WANITA

B USIA MAX 25 TAHUN

C. BISA LAPORAN PAJAK(PUNYA BREVET AB)

D. BISA PENYUSUNAN JURNAL

E. BISA EFAKTUR PPN DAN PPH 23 UNIFIKASI

F. BISA MEMBUAT LAPORAN KEUANGAN DAN EQUALISASI PAJAK

G. BISA MEMBUAT LAPORAN FIXED COST DAN VARIABEL COST

H. BISA SOFTWARE ERP DAN SEJENISNYA

BPJS KETENAGAKERJAAN

BPJS KESEHATAN

JAMINAN PENSIUN

• Collect and analyze sample recordings and score recording results.
• Generate the Quality Control (QC) worksheet.
• Conduct phone verifications with Debtors for QC purposes.
• Create monthly reports, sign them, and document the QC results.
• Offer suggestions to trainers based on the QC findings.
• Stay available and actively participate with both the Desk Collection team and the Field Collection team.
• Assume the role of an auditor.

• Bachelor's degree or equivalent experience required, preferably in finance, banking, or a related field.
• Minimum of 2 years of experience as a Quality Control (QC) professional, investigator, or auditor.
• Strong interest in the financial technology industry.
• Effective coaching, facilitation, presentation, and team-building abilities.
• Proficiency with Microsoft Office, Google Sheets, and Google Drive
• Attention to detail in work and advanced analytical abilities.
• Strong communication, investigation, and negotiation skills
• Fluency in Bahasa and English (preference given to fluent candidates).

• Prepare performance reports of the QC Team, conduct analysis, and engage in discussions with the Head of Collection on new strategies, work programs, regulations, SOPs, capacity plans, and other matters pertaining to the QC process.
• Create, execute, monitor, evaluate, and enhance programs, methodologies, and training initiatives.
• Analyze Quality Control test results and deliver feedback and interpretation to the Collection Team.
• Ensure seamless integration of all Quality Control activities within the program's work management system and technology.
• Oversee, assess, evaluate, and enhance the performance of the QC Teams to meet the KPI targets and motivate team members to attain plan goals.
• Participate in Collection Meetings with the Collection Manager.

• Bachelor's degree or equivalent experience required, with a preference for a background in finance, banking, or a related field.
• At least 2 years in a supervisory or team leadership role.
• Genuine enthusiasm for the dynamic landscape of the financial technology industry.
• Demonstrated expertise in coaching, facilitation, presentation, and team building.
• Previous experience in Agency Management is highly desirable.
• Proficiency in Microsoft Office, Google Sheets, and Google Drive is a must.
• Exceptional communication, investigation, and negotiation skills.
• Outstanding verbal and written communication skills.
• Keen attention to detail and exceptional analytical skills.
• Fluency in both Bahasa and English (preferred).

About the role

As our next Quality Assurance, you will get a chance to help our customer, by recommending improvements, and develop automation to scale our testing process. You will actively collaborate with Product Managers, Engineering, and DevOps to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Create test automation script for API and UI automation to improve the regression test efficiency
• Create load-test script to assess the scalability of our system
• Create security scan test to detect vulnerability of our system
• Analyze bugs and errors found during tests
• Recommend improvements in software to enhance user experience
• Motivate the development process for efficiency and performance
• Works together with the software developer to enhance and improve program

• Bachelor’s degree (Preferably Computer Science / Information Technology)
• Has a minimum of 3 years experience in the related field
• Experience with testing and testing automation tools: Robot Framework, Katalon Studio, Locust, Artillery, Browserstack, ZAP
• Experience with API testing automation, UI Automation, Loadtest, and Security Scan
• Knowledge and understanding of modern development techniques, branching strategies (gitflow, feature branches / flags, trunk-based development) and CI/CD
• Understanding the need for testing automation at all levels: from database to UI
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out-of-the-box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• Subject matter expert on AML/CFT, KYC issues and transactional monitoring
• Together with the team, own the regional day-to-day operational compliance tasks including payment approval, customer onboarding (including CDD and EDD) and transaction monitoring
• Conduct and review PEP/sanctions checks and adverse news screening
• Perform suspicious transaction/fraud investigation across markets and suggest next course of action
• Assist to design, evaluate, maintain internal policies, and coordinate with different department to help shape the company's approach on Compliance-Operations-Payments related matters
• Collaborate with different teams, such as sales/cs, finance and engineering team to handle client queries
• Conduct periodic review of procedures to ensure compliance process are properly documented
• Regularly assess the efficiency of control systems and recommend improvements.
• Assist in ad hoc project assigned by team leader including periodic account review, platform process improvement project, etc.
• Keep informed about industry developments, trends and best practices and assess its effect on operational processes

What we are looking for:

• Bachelor’s degree in business administration, finance or relevant field
• 2+ years of operations, compliance and/or KYC experience, ideally within financial services or payments industry
• Good knowledge of industry processes and regulations
• Experience in an international and English-speaking environment
• Experience in a regulated financial institution (FinTech Company is a plus)
• Attention to details and hands on attitude able to complete tasks with tight deadlines
• An analytical mindset with excellent organizational skills
• Strong critical thinking, problem solving and communication skills
• Sound judgment and strong sense of ethics

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

• Melakukan pemeriksaan mobil bekas secara detail dengan mengikuti standar operasional perusahaan, termasuk pemeriksaan terhadap mobil bekas yang pernah terendam banjir atau mengalami tabrakan.
• Bertanggung jawab dalam menyusun dan menyajikan laporan hasil pemeriksaan secara tertulis dan lisan.
• Berinteraksi dengan konsumen dengan sopan dan ramah serta memberikan hasil inspeksi kepada mereka.
• Menjaga fasilitas perusahaan dan menjaga ketertiban dalam melakukan pekerjaan.
• Mampu mengendarai mobil dan siap bekerja secara shift dan rotasi ke lokasi cabang atau titik inspeksi.

• Pengalaman minimal 3 tahun pengalaman bekerja di bengkel authorized atau 1 tahun sebagai inspector.
• Pendidikan minimal lulusan SMK jurusan otomotif.
• Memiliki integritas tinggi, memiliki komunikasi dan kemampuan pemecahan masalah yang baik
• Wajib memiliki kendaraan bermotor serta memiliki SIM C.
• Tidak memiliki catatan kriminalitas.

• Melakukan pemeriksaan mobil bekas secara detail dengan mengikuti standar operasional perusahaan, termasuk pemeriksaan terhadap mobil bekas yang pernah terendam banjir atau mengalami tabrakan.
• Bertanggung jawab dalam menyusun dan menyajikan laporan hasil pemeriksaan secara tertulis dan lisan.
• Berinteraksi dengan konsumen dengan sopan dan ramah serta memberikan hasil inspeksi kepada mereka.
• Menjaga fasilitas perusahaan dan menjaga ketertiban dalam melakukan pekerjaan.
• Mampu mengendarai mobil dan siap bekerja secara shift dan rotasi ke lokasi cabang atau titik inspeksi.

• Pengalaman minimal 3 tahun pengalaman bekerja di bengkel authorized atau 1 tahun sebagai inspector.
• Pendidikan minimal lulusan SMK jurusan otomotif.
• Memiliki integritas tinggi, memiliki komunikasi dan kemampuan pemecahan masalah yang baik
• Wajib memiliki kendaraan bermotor serta memiliki SIM C.
• Tidak memiliki catatan kriminalitas.

• Melakukan pemeriksaan mobil bekas secara detail dengan mengikuti standar operasional perusahaan, termasuk pemeriksaan terhadap mobil bekas yang pernah terendam banjir atau mengalami tabrakan.
• Bertanggung jawab dalam menyusun dan menyajikan laporan hasil pemeriksaan secara tertulis dan lisan.
• Berinteraksi dengan konsumen dengan sopan dan ramah serta memberikan hasil inspeksi kepada mereka.
• Menjaga fasilitas perusahaan dan menjaga ketertiban dalam melakukan pekerjaan.
• Mampu mengendarai mobil dan siap bekerja secara shift dan rotasi ke lokasi cabang atau titik inspeksi.

• Pengalaman minimal 3 tahun pengalaman bekerja di bengkel authorized atau 1 tahun sebagai inspector.
• Pendidikan minimal lulusan SMK jurusan otomotif.
• Memiliki integritas tinggi, memiliki komunikasi dan kemampuan pemecahan masalah yang baik
• Wajib memiliki kendaraan bermotor serta memiliki SIM C.
• Tidak memiliki catatan kriminalitas.

• Melakukan pemeriksaan mobil bekas secara detail dengan mengikuti standar operasional perusahaan, termasuk pemeriksaan terhadap mobil bekas yang pernah terendam banjir atau mengalami tabrakan.
• Bertanggung jawab dalam menyusun dan menyajikan laporan hasil pemeriksaan secara tertulis dan lisan.
• Berinteraksi dengan konsumen dengan sopan dan ramah serta memberikan hasil inspeksi kepada mereka.
• Menjaga fasilitas perusahaan dan menjaga ketertiban dalam melakukan pekerjaan.
• Mampu mengendarai mobil dan siap bekerja secara shift dan rotasi ke lokasi cabang atau titik inspeksi.

• Pengalaman minimal 3 tahun pengalaman bekerja di bengkel authorized atau 1 tahun sebagai inspector.
• Pendidikan minimal lulusan SMK jurusan otomotif.
• Memiliki integritas tinggi, memiliki komunikasi dan kemampuan pemecahan masalah yang baik
• Wajib memiliki kendaraan bermotor serta memiliki SIM C.
• Tidak memiliki catatan kriminalitas.

• Melakukan pemeriksaan mobil bekas secara detail dengan mengikuti standar operasional perusahaan, termasuk pemeriksaan terhadap mobil bekas yang pernah terendam banjir atau mengalami tabrakan.
• Bertanggung jawab dalam menyusun dan menyajikan laporan hasil pemeriksaan secara tertulis dan lisan.
• Berinteraksi dengan konsumen dengan sopan dan ramah serta memberikan hasil inspeksi kepada mereka.
• Menjaga fasilitas perusahaan dan menjaga ketertiban dalam melakukan pekerjaan.
• Mampu mengendarai mobil dan siap bekerja secara shift dan rotasi ke lokasi cabang atau titik inspeksi.

• Pengalaman minimal 3 tahun pengalaman bekerja di bengkel authorized atau 1 tahun sebagai inspector.
• Pendidikan minimal lulusan SMK jurusan otomotif.
• Memiliki integritas tinggi, memiliki komunikasi dan kemampuan pemecahan masalah yang baik
• Wajib memiliki kendaraan bermotor serta memiliki SIM C.
• Tidak memiliki catatan kriminalitas.

• Melakukan pemeriksaan mobil bekas secara detail dengan mengikuti standar operasional perusahaan, termasuk pemeriksaan terhadap mobil bekas yang pernah terendam banjir atau mengalami tabrakan.
• Bertanggung jawab dalam menyusun dan menyajikan laporan hasil pemeriksaan secara tertulis dan lisan.
• Berinteraksi dengan konsumen dengan sopan dan ramah serta memberikan hasil inspeksi kepada mereka.
• Menjaga fasilitas perusahaan dan menjaga ketertiban dalam melakukan pekerjaan.
• Mampu mengendarai mobil dan siap bekerja secara shift dan rotasi ke lokasi cabang atau titik inspeksi.

• Pengalaman minimal 3 tahun pengalaman bekerja di bengkel authorized atau 1 tahun sebagai inspector.
• Pendidikan minimal lulusan SMK jurusan otomotif.
• Memiliki integritas tinggi, memiliki komunikasi dan kemampuan pemecahan masalah yang baik
• Wajib memiliki kendaraan bermotor serta memiliki SIM C.
• Tidak memiliki catatan kriminalitas.

• Melakukan pemeriksaan mobil bekas secara detail dengan mengikuti standar operasional perusahaan, termasuk pemeriksaan terhadap mobil bekas yang pernah terendam banjir atau mengalami tabrakan.
• Bertanggung jawab dalam menyusun dan menyajikan laporan hasil pemeriksaan secara tertulis dan lisan.
• Berinteraksi dengan konsumen dengan sopan dan ramah serta memberikan hasil inspeksi kepada mereka.
• Menjaga fasilitas perusahaan dan menjaga ketertiban dalam melakukan pekerjaan.
• Mampu mengendarai mobil dan siap bekerja secara shift dan rotasi ke lokasi cabang atau titik inspeksi.

• Pengalaman minimal 3 tahun pengalaman bekerja di bengkel authorized atau 1 tahun sebagai inspector.
• Pendidikan minimal lulusan SMK jurusan otomotif.
• Memiliki integritas tinggi, memiliki komunikasi dan kemampuan pemecahan masalah yang baik
• Wajib memiliki kendaraan bermotor serta memiliki SIM C.
• Tidak memiliki catatan kriminalitas.

• Melakukan pemeriksaan mobil bekas secara detail dengan mengikuti standar operasional perusahaan, termasuk pemeriksaan terhadap mobil bekas yang pernah terendam banjir atau mengalami tabrakan.
• Bertanggung jawab dalam menyusun dan menyajikan laporan hasil pemeriksaan secara tertulis dan lisan.
• Berinteraksi dengan konsumen dengan sopan dan ramah serta memberikan hasil inspeksi kepada mereka.
• Menjaga fasilitas perusahaan dan menjaga ketertiban dalam melakukan pekerjaan.
• Mampu mengendarai mobil dan siap bekerja secara shift dan rotasi ke lokasi cabang atau titik inspeksi.

• Pengalaman minimal 3 tahun pengalaman bekerja di bengkel authorized atau 1 tahun sebagai inspector.
• Pendidikan minimal lulusan SMK jurusan otomotif.
• Memiliki integritas tinggi, memiliki komunikasi dan kemampuan pemecahan masalah yang baik
• Wajib memiliki kendaraan bermotor serta memiliki SIM C.
• Tidak memiliki catatan kriminalitas.

• Melakukan pemeriksaan mobil bekas secara detail dengan mengikuti standar operasional perusahaan, termasuk pemeriksaan terhadap mobil bekas yang pernah terendam banjir atau mengalami tabrakan.
• Bertanggung jawab dalam menyusun dan menyajikan laporan hasil pemeriksaan secara tertulis dan lisan.
• Berinteraksi dengan konsumen dengan sopan dan ramah serta memberikan hasil inspeksi kepada mereka.
• Menjaga fasilitas perusahaan dan menjaga ketertiban dalam melakukan pekerjaan.
• Mampu mengendarai mobil dan siap bekerja secara shift dan rotasi ke lokasi cabang atau titik inspeksi.

• Pengalaman minimal 3 tahun pengalaman bekerja di bengkel authorized atau 1 tahun sebagai inspector.
• Pendidikan minimal lulusan SMK jurusan otomotif.
• Memiliki integritas tinggi, memiliki komunikasi dan kemampuan pemecahan masalah yang baik
• Wajib memiliki kendaraan bermotor serta memiliki SIM C.
• Tidak memiliki catatan kriminalitas.

• Perform a quality assurance (QA) and post disbursement review on Embedded lending
• loans to ensure the process is done accordingly and detect irregularities and indications of fraud
• Reporting for internal and external parties overview in a timely and accurate manner.
• Ensure and validate credit documentation is administered and centralized
• Review business processes and give recommendation(s) to enhance the process.

• Minimum 1 years of relevant working experience in credit and/or credit operation,
• preferably from start-up/tech company or financial industry.
• Good knowledge on Unsecured loan process and policies and business
• Willing to learn and travel occasionally
• Excellent communication skills and stakeholders’ management.
• Meticulous, critical, strong analytical skills and problem solving.

• Melakukan pemeriksaan mobil bekas secara detail dengan mengikuti standar operasional perusahaan, termasuk pemeriksaan terhadap mobil bekas yang pernah terendam banjir atau mengalami tabrakan.
• Bertanggung jawab dalam menyusun dan menyajikan laporan hasil pemeriksaan secara tertulis dan lisan.
• Berinteraksi dengan konsumen dengan sopan dan ramah serta memberikan hasil inspeksi kepada mereka.
• Menjaga fasilitas perusahaan dan menjaga ketertiban dalam melakukan pekerjaan.
• Mampu mengendarai mobil dan siap bekerja secara shift dan rotasi ke lokasi cabang atau titik inspeksi.

• Pengalaman minimal 3 tahun pengalaman bekerja di bengkel authorized atau 1 tahun sebagai inspector.
• Pendidikan minimal lulusan SMK jurusan otomotif.
• Memiliki integritas tinggi, memiliki komunikasi dan kemampuan pemecahan masalah yang baik
• Wajib memiliki kendaraan bermotor serta memiliki SIM C.
• Tidak memiliki catatan kriminalitas.

As the QA Engineer Lead, you will play a pivotal role in maintaining and enhancing the quality of our Fintech platforms. Your primary responsibility will be to lead a team of QA engineers, leveraging your expertise in automation testing, while focusing on daily production automated tests, regression automated tests, test repository management, defect management, API automated tests, and the establishment of testing policies and procedures.

Job Descriptions:

• Lead and inspire a team of QA engineers, fostering a culture of excellence, collaboration, and continuous improvement.
• Design and implement daily production automated tests to ensure the ongoing reliability and functionality of our Fintech platforms.
• Develop and maintain regression automated tests to safeguard against software regressions and ensure product stability.
• Manage the test repository, ensuring organization and accessibility of test artifacts and documentation.
• Oversee defect management processes, including identification, documentation, and resolution of issues, to maintain high-quality standards.
• Demonstrate a successful track record in creating two distinct framework test automations, showcasing your ability to drive efficiency and reliability in testing processes.
• Implement API automated tests to validate the functionality and integration of various components within our software.
• Formulate and enforce testing policies and procedures to maintain consistency and efficiency across the QA team.
• Collaborate closely with development and product management teams to understand requirements, offer insights on design, and ensure the testability of features.
• Prioritize and implement automation testing scenarios for critical functionalities related to financial instruments and transactions.
• Implement risk management strategies specific to the quality of financial software products.
• Stay current with industry best practices, emerging technologies, and trends in automation testing within the Fintech sector.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience 2-3 years leading a team in a Fintech or financial services environment with total experience of 3-5 years as a QA Engineer Senior/Lead
• Strong expertise in designing and implementing automation testing scenarios for financial software, with a focus on mutual funds and stocks.
• Solid understanding of financial market concepts and trading platforms.
• Hands-on experience with automation testing tools such as Selenium, Appium, Java, BDD, Cucumber, Cypress, Git/Gitlab, API Testing.
• Excellent leadership and communication skills, with the ability to collaborate effectively across teams.
• Strong analytical and problem-solving abilities.
• Relevant certifications in QA and automation testing are a plus such as ISTQB.

• Capital market sharing session
• Self development program
• Health insurance benefits
• Well being and counseling program

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

Build and manage Business Process and Services Process Improvement. To ensure end to end business process delivery based on KPI to support BU and FU. Include managing quality agents and SOP for internal and external CX Ops.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Accountable for achieving Quality Performances metrics and CSAT Score
• Create and manage sampling methodology monitoring services
• Support and partner with Operations to improve CSAT achievement, and provide insights improvements
• Manage SOP and compliance documents in Customer Experience Team scope
• Assist Audit team internal or external stakeholders in Services and Business process
• Align with Operational Team and Product Team for improvements based on insights services processes

• Experiences as Quallity Assurance assist digital contact center transactions service monitoring
• Familliar with methodology sampling all channel contact center (call/chat/email/KYC process)
• Analytical thingking and create report from insights CSAT, Apps Store/ Play Store review
• Industry expertise to understand skills and competencies for coaching and conseling
• Collaborative skills with Learning and Development, Innovation Team, and Performance Insights team to provide good initative both Services and Business Process Improvement
• Good verbal and written communication skills in Bahasa Indonesia and English
• Ability to create report quality insights based on CSAT measurements, and monitoring sample

About the role

As our next Quality Assurance, you will get a chance to help our customer, by recommending improvements, and develop automation to scale our testing process. You will actively collaborate with Product Managers, Engineering, and DevOps to help Amartha to deliver innovative and delightful user experiences.

Responsibilities

• Improving, enhancing, automating: acting as a catalyst for change and improvement in performance and quality
• Create test automation script for API and UI automation to improve the regression test efficiency
• Create load-test script to assess the scalability of our system
• Create security scan test to detect vulnerability of our system
• Analyze bugs and errors found during tests
• Recommend improvements in software to enhance user experience
• Motivate the development process for efficiency and performance
• Works together with the software developer to enhance and improve program

• Bachelor’s degree (Preferably Computer Science / Information Technology)
• Has a minimum of 3 years experience in the related field
• Experience with testing and testing automation tools: Robot Framework, Katalon Studio, Locust, Artillery, Browserstack, ZAP
• Experience with API testing automation, UI Automation, Loadtest, and Security Scan
• Knowledge and understanding of modern development techniques, branching strategies (gitflow, feature branches / flags, trunk-based development) and CI/CD
• Understanding the need for testing automation at all levels: from database to UI
• Possesses good problem solving skills (able to identify problems and find simple solutions). Able to think out-of-the-box
• Fun to work with and a team player
• Eager to learn (self-learning and from others), share and grow
• Self motivated and able to inspire and motivate people

• Melakukan pemeriksaan mobil bekas secara detail dengan mengikuti standar operasional perusahaan, termasuk pemeriksaan terhadap mobil bekas yang pernah terendam banjir atau mengalami tabrakan.
• Bertanggung jawab dalam menyusun dan menyajikan laporan hasil pemeriksaan secara tertulis dan lisan.
• Berinteraksi dengan konsumen dengan sopan dan ramah serta memberikan hasil inspeksi kepada mereka.
• Menjaga fasilitas perusahaan dan menjaga ketertiban dalam melakukan pekerjaan.
• Mampu mengendarai mobil dan siap bekerja secara shift dan rotasi ke lokasi cabang atau titik inspeksi.

• Pengalaman minimal 3 tahun pengalaman bekerja di bengkel authorized atau 1 tahun sebagai inspector.
• Pendidikan minimal lulusan SMK jurusan otomotif.
• Memiliki integritas tinggi, memiliki komunikasi dan kemampuan pemecahan masalah yang baik
• Wajib memiliki kendaraan bermotor serta memiliki SIM C.
• Tidak memiliki catatan kriminalitas.