Total 4 human resource assistant job vacancies in Indonesia

• Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
• Supporting & Handling Email Reservations
• Taking Internal & External calls follow LISTEN/LQA Standard
• Perfect Arrival Check 
• Rate Loading
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
• Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
• As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.

• Assist and ensure that the setup of function room is in accordance to Banquet Event Order  

• Ensure that all pre requisitions for the functions are checked correctly and ready for setting up when the time arrives 

• Co-ordinate closely with Chef and to have a clear understanding on the menu served for the event 

• Supervise the maintenance of service standards during banquet service operations  

• Respond to any demands or complaints from guests with tact, sincerity and promptly.  To keep Banquet Manager informed of incidents during or after the function 

• Keep track of banquet service operating equipment to ensure par level for smooth operations 

• Handle requisition of items which require replacement 

• Attend all meetings and trainings as assigned by management 

• Ensure that all service and storage areas are kept safe, clean and locked  

• Assist the management to supervise the junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards. 

• Plan the manning allocation/work assignment per Banquet event 

• Assist Banquet Manager in staff’s development, counselling and resolving staff conflict  

• Input weekly entry of Banquet staff overtime and allowances 

• Establish and maintain effective employee working relationships 

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This position is to assist Director of Talent & Culture organize handling day to day Talent & Culture operations.

What you will be doing:

• Ensure new Heartist feel welcome and all team members are prepared for the new Heartist arrival
• Ensure that all Managers and Heartist are following the T&C procedures
• Handling payroll and administrative support of T&C daily operations
• Assist in dealing with all Heartist related queries at all levels
• Counsel & advise all Heartist on matters of their employment
• Oversee the operation of Heartist cafeteria and ensure proper menu rotation is in place, as well as hygiene and quality standards are followed

We are seeking an enthusiastic and detail-oriented Assistant Restaurant Manager to join our team in Surabaya, Indonesia. As a key member of our management team, you will play a crucial role in ensuring smooth daily operations and delivering exceptional dining experiences to our guests.

• Assist the Restaurant Manager in overseeing daily operations, including opening and closing procedures
• Support in recruiting, training, and managing restaurant staff to maintain high service standards
• Ensure excellent customer service by addressing guest concerns promptly and professionally
• Collaborate with the management team to implement promotional activities and special events
• Monitor and maintain food and beverage quality, cleanliness, and adherence to health and safety regulations
• Assist in inventory management, including ordering supplies and minimizing waste
• Support financial management efforts by monitoring expenses and analyzing performance metrics
• Foster a positive and collaborative work environment among staff members
• Implement and maintain efficient systems for reservations, seating, and wait list management
• Stay informed about industry trends and competitor activities to contribute to the restaurant's growth strategies