Total 242 job vacancies by AccorHotel

Reservation Agent

As a five-star Hotel Reservation Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations, inquiries, and requests with the highest level of professionalism and customer service. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and dynamic environment.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Reservation Management: Receive and process hotel reservations via phone, email, or online platforms. Ensure accuracy in guest information, stay details, and special requests. Utilize the hotel's reservation system to manage bookings efficiently.

• Customer Service: Provide personalized assistance to guests, addressing inquiries, and resolving concerns promptly. Offer information about hotel services, amenities, and policies to enhance the guest experience. Handle guest feedback and communicate effectively with other hotel departments to address guest needs.

• Sales and Upselling: Promote additional services, upgrades, and amenities to maximize revenue. Recognize opportunities to upsell and contribute to achieving sales targets.

• Communication: Maintain clear and professional communication with guests, colleagues, and other departments. Coordinate with housekeeping, front desk, and other relevant teams to ensure smooth check-ins and check-outs.

• Administrative Tasks: Keep accurate records of reservations, cancellations, and no-shows. Generate reports as needed for management and other departments. Stay informed about current promotions, packages, and discounts.

• Problem Resolution: Address and resolve any issues related to reservations, ensuring guest satisfaction.Collaborate with other staff members to find solutions to challenges that may arise.

Front Desk Agent (Reception Agent)

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Japanese-speaking ability is a plus point!

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in/check-out, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Food & Beverage Sales Executive

Are you passionate in food & beverage and have a strong sales skill? This role would be the perfect fit for you. The Food & Beverage Sales Executive provides revenue contribution and administrative support to the overall department. With seven restaurants, bars and lounge available, the person needs to be comfortable with fast pace environment, busy sales and reservations, have strong interpersonal skills to handle sales and reservation duties.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Proactively looking for business through telemarketing and sales calls.
• Act as a main resource for FB reservation agents needing assistance technically or with regards to achieving customer satisfaction.
• Responds to all guest reservation request and executes prompt, courteous and accurate guest service at all times.
• Fully knowledgeable about F&B Outlets, rates, promotions, programs, hotel facilities and services
• Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
• Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.
• Handling site visit from the guest.
• Draft and types correspondence, booking contracts, quotations, letter of confirmation, thank you letter for the guest.

Restaurant Manager (VIEW)

As a Restaurant Manager of VIEW, you will be responsible for overseeing the daily operations and ensuring the success of a high-end dining establishment. Your primary focus will be on delivering an exceptional dining experience, managing a team of skilled professionals, and maintaining the restaurant's reputation for excellence.

Employment will be under local contract. Open for Indonesian citizens only. 

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• Enquires whether guests are satisfied throughout the meal.
• Offers attentive service to guests, adapting to any constraint.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Promotes the F&B offer under his/her responsibility.
• Organizes the work for the team, including the need to multi-skill in employees' job requirements.
• Ensures the point of sale is prepared to a high standard.
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations.
• Ensures the equipment used remains in good condition.
• Develop and manage the restaurant's budget, including revenue and expenses.
• Control costs, such as food and labor costs, to maximize profitability.
• Prepare and analyze financial reports, such as profit and loss statements.
• Implement pricing strategies and promotions to increase sales.

Events Coordinator serves as the linchpin between clients and various hotel departments, ensuring that every detail of an event, from weddings and corporate meetings to gala dinners and social gatherings, is meticulously planned and executed to exceed the expectations of discerning guests. Events Coordinators work closely with clients to understand their unique requirements and preferences, offering tailored event solutions while upholding the hotel's reputation for opulence and excellence. Their responsibilities encompass coordinating logistics, collaborating with internal teams, and liaising with external vendors to create unforgettable experiences that reflect the luxury brand's standards and commitment to exceptional service.

The Bell Driver is responsible for providing a warm and welcoming arrival experience and ensures the seamless transition of guests from transportation to the hotel's exquisite ambience. This role involves transporting guests to and from the hotel with a focus on safety, courtesy, and efficiency. Beyond transportation, Bell Drivers are entrusted with handling guests' luggage with the utmost care, contributing to the overall positive first impression. Additionally, they serve as knowledgeable ambassadors, offering information about the hotel's services and local attractions.

The Chef de Partie oversees the section or station within the kitchen, ensuring the smooth and efficient operation of that area. The Chef de Partie is responsible for the preparation, cooking, and presentation of food items according to established recipes and quality standards. They play a crucial role in maintaining the culinary excellence of the hotel by executing culinary techniques, adhering to portion control guidelines, and ensuring consistent taste and presentation. The Chef de Partie also collaborates with the culinary team to contribute to menu development, assists in maintaining kitchen hygiene and safety standards, and supports the training and development of junior kitchen staff. This position requires strong culinary skills, attention to detail, and the ability to work well under pressure to deliver exceptional dining experiences to guests.

Summary of Responsibilities:

Reporting to Director of Sales and working closely with Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service to the Revenue,
• Responsible for planning, promotion and managing all Wedding and Social events
• Receive and convert incoming inquiries to achieve targets and maximize revenue
• Seek opportunities to increase sales and conversions within the Team
• Manage an events schedule to maximize yield
• Focus on a consistently executed up-selling approach
• Be aware of trends and propose ideas to build the range and quality of Catering &Events, consistently wowing our guests with creative and innovative ideas
• Build strong relationships with customers and to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events to full satisfaction of client
• Maintain exceptional levels of guest service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Participate in hotel promotional activities.

In this way, you’ll be making our hotel something special ...

• You’ll plan and manage all Rooms operations to ensure the service delivery is maintained in accordance with the Hotel’s strategic plan and standard.
• You'll work closely with Sales & Marketing and Revenue departments on appropriate strategies and practices to maximize rooms revenue.
• You’ll make sure that the Rooms Division is living up to the brand’s mission of creating soulful spaces.
• You’ll select, train and lead your team members to create great memories for our guests.

The Beverage Manager plays a pivotal role in overseeing and enhancing the overall beverage operations. This position involves in developing and implementing innovative beverage programs to elevate guest experiences, ensuring seamless coordination with various departments to maintain high standards of service. The Beverage Manager is responsible for managing the bar and beverage team, conducting regular training sessions to uphold service excellence, and collaborating with suppliers to curate an exceptional beverage menu. Additionally, the role involves monitoring inventory, controlling costs, and implementing strategies to maximize revenue.

Accountant encompasses a crucial financial management function to ensure the residences' smooth operations and adherence to accounting standards. The Accountant is responsible for maintaining accurate financial records, preparing financial statements, and managing budgets. They collaborate closely with various departments to monitor revenue, expenses, and profitability, providing valuable insights for strategic decision-making. Additionally, the Accountant ensures compliance with tax regulations, oversees payroll processes, and conducts audits to safeguard the hotel's financial integrity.

A Chef de Partie - Japanese Speciality is working on rotating shifts and is in charge of training and supervising the work of the kitchen personnel in their sections. Maintained high-quality Japanese food preparation and service standards in the Arts Cafe kitchen. 

The Banquet Service Coordinator provides comprehensive administrative support to the Banquet Service team, including managing event schedules, handling inquiries, and coordinating logistics for various functions. They will collaborate closely with other hotel departments to guarantee the flawless execution of events, maintain accurate records, and assist in preparing detailed reports. The role demands a keen attention to detail, proficiency in office software, and a commitment to upholding the hotel's standards of excellence in hospitality.

Commis I play a crucial role in delivering exceptional dining experiences to guests. As a Commis I, the primary purpose is to support the culinary team in the All Day Dining Restaurant, ensuring the preparation and presentation of high-quality dishes. This position contributes to the overall success of the hotel by assisting in creating memorable dining experience for guests, maintaining high standards of food quality and presentation, and collaborating with the culinary team to deliver exquisite flavours and innovative culinary creations. Commis I plays a vital role in upholding the hotel's reputation for culinary excellence, contributing to the overall satisfaction and enjoyment of guests' dining experiences. 

The Social Media Manager is responsible for planning, developing, implementing and managing strategies and content for Raffles Jakarta social media accounts and website.

• Performing research on current benchmark trends and audience preferences
• Designing and implementing social media strategy to align with business goals
• Planning and developing social media campaigns as well as handle the communications to the brand team.
• Setting specific objectives and reporting on ROI
• Craft engaging & compelling content and being on top of the latest social media trends
• Utilize knowledge of best practices for social media platforms such as Facebook, Twitter, Instagram, LinkedIn, Pinterest, etc.
• Monitor campaigns and analyzes data obtained
• Monitor SEO and web traffic metrics
• Establish relationships with social media influencers to develop a strong network

As the second-in-command in the pastry kitchen, the Sous Chef - Pastry is entrusted with overseeing the creation of exquisite desserts and baked goods, ensuring they meet the highest standards of taste, presentation, and quality. This role involves collaborating closely with the Pastry Chef to design and execute menus, manage a team of skilled pastry chefs, and maintain stringent kitchen hygiene and safety protocols. The Sous Chef - Pastry is integral to delivering a world-class dining experience and contributes significantly to the hotel's reputation for culinary excellence within the global hospitality industry.

In this way, you’ll be making our hotel something special ...

• You'll inspect sites regularly to identify problems and necessary maintenance.
• You’ll keep the Chief Engineer/Assistant Chief Engineer informed of progress of work and any disruptions to service of any kind.
• You’ll conduct preventive maintenance work.
• You’ll assist in the preparation of utility consumption reports.
• You’ll maintain a clean and safe work environment.
• You’ll maintain a schedule of engineering team to ensure that all shifts are covered at all times.
• You’ll provides assistance to other employees and departments to contribute to the best overall performance department and hotel.