Total 27 assistant manager job vacancies in Denpasar, Nusa Tenggara

Sebagai Area Manager, posisi ini akan bertanggung jawab atas keseluruhan pengelolaan & monitoring Kantor Point/Cabang meliputi:

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik, termasuk di dalamnya:
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Sarjana
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia mobile keseluruh area Ngada

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

Tanggungjawab Kerja:

1. Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target

2. Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan

3. Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.

4. Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas

5. Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

Kualifikasi

1. Pendidikan terakhir minimum Diploma

2. Memiliki pengalaman bertanggung jawab dalam memimpin tim minimal 2tahun

3. Memiliki pengalaman minimal 2 tahun di Micro Finance atau terkait

4. Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target

5. Mempunyai motor untuk digunakan bekerja

6. Dapat bergabung secepatnya

7. Bersedia ditempatkan di Dompu-Bima

Benefit :

1. Hari Kerja Senin s.d Jumat (Sabtu & Minggu Libur)

2. Penghasilan Tetap

3. Insentif (Berdasarakan Pencapaian)

4. Cuti (Setelah menyelesaikan kontrak Pertama)

5. Bantuan Pernikahan, Lahiran, Keguguran, Kedukaan, Bencana Alam & Logam Mulia Setiap Kelipatan Lima Tahun Masa Kerja

6. Pengangkatan Tetap & Jenjang Karir

Benefit Lainnya

1. Kesempatan Umroh (Best Perform)

2. THR & Bonus Kinerja Tahunan

3. Asuransi Kehilangan Kendaraan (S&K Berlaku)

4. Program Pinjaman Karyawan (Posisi TL Plafon Pinjaman Min 10 Juta s.d 20 Juta, S&K Berlaku)

5. Benefit Lahiran Normal 10 Juta, Benefit lahiran Caesar 20 Juta, Baby Gift 500 Ribu, Benefit Keguguran 1 Juta

6. Sumbangan Pernikahan 500Ribu & Papan Bunga Seharga 500Ribu

7. Sumbangan Kedukaan (Keluarga Inti)

Join AYANA Hospitality as a Loss Prevention Manager at our stunning AYANA Komodo resort, where you will play a crucial role in safeguarding our guests, staff, and resort assets. We are seeking a proactive and experienced individual who can implement comprehensive loss prevention strategies to combat theft, accidents, and other risks.

Responsibilities

• Maintain awareness of team schedules, activities, hotel facilities, operational hours, and emergency plans.
• Lead and supervise the team, ensuring adherence to job requirements, providing feedback, and maintaining high performance.
• Respond to and investigate incidents (e.g., theft, accidents), prepare reports, and communicate findings as necessary.
• Ensure immediate action is taken to address safety hazards and maintain a safe environment for guests and staff.
• Promote positive relationships, handle requests and complaints professionally, and manage security concerns related to both guests and employees.
• Ensure adherence to local regulations, hotel policies, and Loss Prevention procedures across all activities.
• Support the training and development of team members to improve their skills and ensure effective security operations.
• Collaborate with external agencies (e.g., police, fire department) and assist with special event security or emergency situations as needed.

• 5 years of experience in Loss Prevention Manager and/or safety, specifically in luxury resort or similar fields.
• Strong communication skills in English, with the ability to interact effectively with guests, staff, and external agencies.
• Leadership skills to guide a team, set clear goals, and ensure the execution of tasks and procedures.
• High level of initiative, attention to detail, and the ability to manage projects independently and meet deadlines.
• Proficiency in Microsoft Office, OPERA, and Loss Prevention-related software.
• Knowledge of local laws, investigation methods, fire safety protocols, and maintaining a criminal-free and good driving record.
• Preferably certified in Garda Pratama, Garda Madya, Garda Utama, along with relevant certifications such as CPR, First Aid, and Alcohol Awareness

Sebagai Area Manager, posisi ini akan bertanggung jawab atas keseluruhan pengelolaan & monitoring Kantor Point/Cabang meliputi:

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik, termasuk di dalamnya:
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Sarjana
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia mobile keseluruh area Lombok

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

AYANA Hospitality is looking for an accomplished Executive Assistant Manager to join our prestigious AYANA Komodo resort. In this pivotal role, you will assist the General Manager in the efficient management of hotel operations, ensuring a seamless guest experience and maintaining high standards across all departments. The ideal candidate will bring a wealth of experience in the hospitality industry, coupled with exceptional leadership skills and a passion for guest service.

Responsibilities

• Support the General Manager in overseeing daily operations of AYANA Komodo
• Enhance guest satisfaction by ensuring all departments are aligned with hotel standards and guest expectations
• Monitor staff performance and conduct training sessions to promote professional development
• Implement operational strategies and policies to achieve business goals
• Assist in financial planning, budgeting, and resource management
• Conduct regular quality inspections throughout the premises
• Resolve guest concerns and inquiries promptly and effectively
• Participate in strategic decision-making and contribute to the hotel’s marketing initiatives

• At least 5 years of management experience in the hospitality industry
• Strong leadership and team management abilities
• Exceptional communication and customer service skills
• Proficient in hotel management systems and Microsoft Office Suite
• Ability to remain calm and composed in high-pressure situations
• Fluency in English; knowledge of additional languages is advantageous
• Bachelor's degree in Hospitality Management or a related field preferred
• Demonstrated problem-solving skills and a strong guest-oriented attitude

• Positive Working
• Great Environment
• Supportive Team Work

We are seeking an experienced and motivated Assistant Director of Human Resources to join one of our properties in Labuan Bajo, East Nusa Tenggara. As the Assistant Director of Human Resources, you will work closely with the General Manager to develop and implement HR strategies and initiatives to support the organization's goals and objectives. You will oversee various HR functions, including recruitment, employee relations, performance management, and training and development. The ideal candidate will have a strong background in HR management, excellent leadership skills, and a strategic mindset.

• Design, implement, and manage HR policies and programs that align with the company's strategic objectives.
• Responsible in overseeing the recruitment and selection process, ensuring compliance with employment laws & regulations, managing employee relations, and administering employee benefit programs .
• Handling employee engagement, and talent management (succession planning) .
• Providing GA support
• Collaborate with other department heads to ensure the HR function aligns with their respective departmental goals and objectives.
• Monitor and manage expenses and manning in collaboration with other departments.
• Stay up-to-date with industry trends and best practices in HR management.

• Bachelor's degree in Human Resources or a related field.
• 10 years of experience in HR roles, with at least 5 years in a leadership or managerial position.
• Strong knowledge of HR best practices, policies, and procedures.
• Excellent leadership and interpersonal skills.
• Ability to effectively communicate and collaborate with stakeholders at all levels of the organization.
• Experience in developing and implementing HR strategies and initiatives.
• Strong understanding of labor laws and regulations.
• Excellent problem-solving and decision-making abilities.
• Experience in the hospitality industry

AYANA Hospitality is one of the leading hotel management companies in Indonesia. We pride ourselves on creating extraordinary guest experiences through our luxurious resorts and outstanding service.

As a key member of our team, you will actively write high-quality, maintainable code and contribute directly to our codebase. You will also lead a group of software engineer and conduct code reviews to maintain our coding standards and collaborate with team members to effectively solve problems and deliver high-quality products.

Key Responsibilities:

• Write and review high-quality code, ensuring best practices.
• Lead and mentor software engineering teams.
• Collaborate on technical direction and strategy.
• Design scalable and reliable software architectures.
• Promote a culture of learning and improvement.

• 6+ years of experience in frontend development with a solid portfolio of projects.
• Expertise in HTML, CSS, and JavaScript, with extensive experience in modern frameworks such as React (Next.js, Gatsby.js) and Vue.js (Nuxt.js is a plus).
• 3+ years of experience with backend development (Rails/Laravel)
• Strong understanding of responsive design principles and mobile-first development.
• Extensive experience with version control, maintaining thorough documentation, and executing rigorous testing protocols.

Tanggungjawab Kerja:

* Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target

* Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan

* Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.

* Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas

* Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

Kualifikasi

* Pendidikan terakhir minimum Diploma

* Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th

* Berpengalaman memimpin lebih dari 5 orang

* Memiliki pengalaman min 2 tahun di bidang layanan keuangan

* Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target

* Mempunyai motor

* Wajib bersedia di tempatkan di kebutuhan cabang Pantar Barat - Alor

Benefit - Team Leader

1. Hari Kerja Senin s.d Jumat (Sabtu & Minggu Libur)

2. Penghasilan Tetap

3. Insentif (Berdasarakan Pencapaian)

4. Cuti (Setelah menyelesaikan kontrak Pertama)

5. Bantuan Pernikahan, Lahiran, Keguguran, Kedukaan, Bencana Alam & Logam Mulia Setiap Kelipatan Lima Tahun Masa Kerja

6. Pengangkatan Tetap & Jenjang Karir

Benefit Lainnya

1. Kesempatan Umroh (Best Perform)

2. THR & Bonus Kinerja Tahunan

3. Asuransi Kehilangan Kendaraan (S&K Berlaku)

4. Program Pinjaman Karyawan (Posisi TL Plafon Pinjaman Min 10 Juta s.d 20 Juta, S&K Berlaku)

5. Benefit Lahiran Normal 10 Juta, Benefit lahiran Caesar 20 Juta, Baby Gift 500 Ribu, Benefit Keguguran 1 Juta 6. Sumbangan Pernikahan 500Ribu & Papan Bunga Seharga 500Ribu

7. Sumbangan Kedukaan (Keluarga Inti)

1. Melakukan monitoring terhadap tim marketing/business partner dalam hal kinerja dan pencapaian target

2. Melakukan market review dan menjalankan strategi untuk mencapai target yang ditetapkan

3. Bertanggung jawab atas proses bisnis dalam hal SOP, baik secara administrasi maupun di lapangan.

4. Bertanggung jawab atas portofolio cabang/point secara kualitas dan kuantitas

5. Bertanggung jawab atas soliditas tim dan mampu me-manage konflik internal tim atas dasar peraturan perusahaan.

Kualifikasi

1. Pendidikan terakhir minimum Diploma

2. Memiliki pengalaman bertanggung jawab dalam memimpin tim min 2th

3. Berpengalaman memimpin lebih dari 5 orang.

4. Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target

5. Mempunyai motor untuk digunakan bekerja

6. Dapat bergabung secepatnya

7. Bersedia ditempatkan seluruh Nusa Tenggara Timur sesuai kebutuhan bisnis

Benefit :

1. Hari Kerja Senin s.d Jumat (Sabtu & Minggu Libur)

2. Penghasilan Tetap

3. Insentif (Berdasarakan Pencapaian)

4. Cuti (Setelah menyelesaikan kontrak Pertama)

5. Bantuan Pernikahan, Lahiran, Keguguran, Kedukaan, Bencana Alam & Logam Mulia Setiap Kelipatan Lima Tahun Masa Kerja

6. Pengangkatan Tetap & Jenjang Karir

Benefit Lainnya

1. Kesempatan Umroh (Best Perform)

2. THR & Bonus Kinerja Tahunan

3. Asuransi Kehilangan Kendaraan (S&K Berlaku)

4. Program Pinjaman Karyawan (Posisi TL Plafon Pinjaman Min 10 Juta s.d 20 Juta, S&K Berlaku)

5. Benefit Lahiran Normal 10 Juta, Benefit lahiran Caesar 20 Juta, Baby Gift 500 Ribu, Benefit Keguguran 1 Juta

6. Sumbangan Pernikahan 500Ribu & Papan Bunga Seharga 500Ribu

7. Sumbangan Kedukaan (Keluarga Inti)

We are currently seeking a highly motivated Assistant Financial Controller to join our team at AYANA Komodo. In this role, you will work closely with the Financial Controller to ensure the efficient running of the Finance Department, in line with AYANA Hospitality's policies and standards, while meeting employee, guest, and owner expectations.

Responsibilities

• Manage and oversee the financial operations of AYANA Komodo
• Conduct financial analysis and reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, and working capital and cash control.
• Ensure quality control over financial transactions and reporting processes.
• Collaborate with the Financial Controller in fulfilling the department's goals and objectives.

• Bachelor's degree in accounting or a related field.
• Having minimum of 2 years of experience in Managerial position from 4 or 5 star Hotel
• Strong knowledge in Accounting and Indonesian taxation
• Have a good analytical thinking and problem solving
• Good interpersonal skill and able to coordinate with other teams
• Having previous experience in reputable public accounting firm and exposure with SAP System will be an advantage
• Willing to be placed in Labuan Bajo

We’re looking for an Office Assistant to assist with general affairs, manage office petty cash, and prepare documents. The ideal candidate should have a degree in business administration or other relevant background. Experience in the jewelry industry or affinity with sustainability is a big plus, but not a necessity. 

If this sounds like you, we’d love to hear from you! 

This is a full-time position for 40 hours a week. You’ll be working from our studio in Bali. 

Expected start date: immediately.

What we expect you’ll be doing: 

• Assist in daily petty cash operations and prepare payments for office expenses
• Manage maintenance of the office facilities and assist in logistics for company events 
• Prepare required documents for operational legalities, work permits and visa 

NOW LET'S TALK ABOUT YOU

1. You hold at least a Bachelor’s degree in business administration, management or related field, and have experience in office management and basic accounting.
2. You’re meticulous, ensuring no detail, however small, escapes your keen eye.
3. You're comfortable with high responsibility and are able to handle multiple tasks and projects at the same time.
4. You have a knack for identifying errors and improvement opportunities, helping to make our processes smoother and more efficient. You're always one step ahead, identifying potential issues before they become problems.
5. You're a self-starter, ready to take on any task and see it through to completion, all while communicating and collaborating with your team and external partners.
6. Feel comfortable communicating in English, or are excited to become more used to speaking English in a work environment. 

THIS POSITION IS NOT FOR YOU, IF YOU

1. Have trouble communicating clearly and directly with different teams and partners
2. Can't take constructive feedback and use it to improve your work and processes
3. Don't have the ability to work independently without constant direction
4. Aren’t looking for a long-term position
5. Aren’t based in Bali
6. Are looking for a fully remote position

Expected salary: Rp3,300,000-Rp4,000,000

This is what makes Gardens of the Sun your dream place to work - and why no one ever wants to leave our team:

• Flexible working hours
• You’ll be working from our lush and green Bali studio in a collaborative, young and fun-loving team
• Employee discounts
• No dress code
• 20 days of annual leave, on top of national holidays
• An equal opportunity environment that encourages you to learn and grow

We’re looking for a Junior Jewelry Designer with manufacturing experience to design new and custom jewelry, offer technical expertise, and communicate with jewelry manufacturers. 

This is a full-time position for 40 hours a week in our studio in Bali. However, for the right candidate with a relevant background, we’re open to discussing part-time employment and adapting the responsibilities. 

Expected start date: immediately.

What we expect you will be doing:

• You will create original jewelry designs that align with the company’s brand and aesthetic, complete with 2D mock-ups and design sheets with specifications. 
• You will assist with client consultations, especially for custom jewelry designs, and create sketches and mock-ups based on their requests.
• You will help oversee the manufacturing of our products and liaise with the production of new and custom orders to make sure our quality standards are met and the products are manufactured within the foreseen timeline.
• You will explore new and additional potential manufacturers of our jewelry.

NOW LET'S TALK ABOUT YOU

1. You hold a degree or certificate in Jewelry Design and/or Gemology. 
2. You have a relevant background in the jewelry industry.
3. You love sharing your knowledge with others. 
4. You get excited about unique gemstones and diamonds, whether it’s for their rare color, precision cut or unique inclusions.
5. You’re meticulous, ensuring no detail, however small, escapes your keen eye.
6. You're comfortable with high responsibility and are able to handle multiple tasks and projects at the same time.
7. You have a knack for identifying errors and improvement opportunities, helping to make our processes smoother and more efficient. You're always one step ahead, identifying potential issues before they become problems.
8. You're motivated by tight deadlines, swift turnarounds, but also understand the importance of careful planning.
9. You're a self-starter, ready to take on any task and see it through to completion, all while communicating and collaborating with your team and external partners

THIS POSITION IS NOT FOR YOU, IF YOU

1. Have trouble communicating clearly and directly with different teams and partners
2. Can't take constructive feedback and use it to improve your work and processes
3. Don't have the ability to work independently without constant direction
4. Aren’t results-driven and focused on improving operational efficiency
5. Aren’t looking for a long-term position
6. Aren’t based in Bali
7. Are looking for a fully remote position

Expected salary: Rp4,000,000 - Rp5,000,000

This is what makes Gardens of the Sun your dream place to work - and why no one ever wants to leave our team:

• Flexible working hours
• Opportunities for part-time or hybrid working arrangements based on job function and reliability
• You’ll be working from our lush and green Bali studio in a collaborative, young, and fun-loving team
• Employee discounts
• No dress code
• 20 days of annual leave, on top of national holidays
• An equal opportunity environment that encourages you to learn and grow

MidPlaza Holding is seeking a highly motivated and experienced Accounting Manager to join our team at AYANA Komodo Resort. As the Accounting Manager, you will be responsible for achieving and exceeding financial goals, maintaining a strong accounting control environment, and implementing efficient financial processes. You will work closely with other departments to ensure accurate financial reporting and compliance with taxation requirements.

• Manage and oversee the daily operations of the accounting department.
• Ensure timely and accurate financial reporting.
• Develop and maintain accounting principles, practices, and procedures.
• Analyze financial statements for discrepancies and other issues.
• Coordinate and complete annual audits.
• Implement and monitor internal control systems to ensure compliance with financial regulations.
• Supervise and lead a team of accounting professionals.
• Provide guidance and training to accounting staff.
• Assist in the preparation of budgets and financial forecasts.
• Ensure accurate and timely processing of accounts payable and accounts receivable.

• Bachelor's degree in Accounting or Finance.
• Certified Public Accountant (CPA) qualification is preferred.
• Minimum 5 years of experience in accounting, with at least 2 years in a supervisory role.
• Strong knowledge of accounting principles and financial reporting.
• Proficiency in accounting software and MS Office.
• Excellent attention to detail and analytical skills.
• Strong organizational and leadership abilities.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.

Sebagai Area Manager, posisi ini akan bertanggung jawab atas keseluruhan pengelolaan & monitoring Kantor Point/Cabang meliputi:

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik, termasuk di dalamnya:
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Sarjana
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia mobile keseluruh area Sikka

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

The Assistant Director of Human Resources at AYANA Hospitality plays a vital role in overseeing all aspects of the human resources function within the company. As the Assistant Director of Human Resources, you will manage all aspects of the HR function to support the growth and success of all of our hotel operations and services.

• Design, implement, and manage HR policies and programs that align with the company's strategic objectives.
• Responsible in overseeing the recruitment and selection process, ensuring compliance with employment laws and regulations, managing employee relations, developing and implementing training and development initiatives, and administering compensation and benefits programs.
• Handling performance management, employee engagement, and succession planning.
• Collaborate with other department heads to ensure the HR function aligns with their respective departmental goals and objectives.
• Responsible for analyzing HR metrics and providing insights to drive continuous improvement in HR operations and processes.

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum of 5 years of experience in a senior HR role, preferably in the hospitality industry.
• In-depth knowledge of HR best practices, employment laws, and regulations.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Experience in talent acquisition, performance management, employee relations, and training and development.
• Ability to handle sensitive and confidential information with discretion.
• Strong analytical and problem-solving skills.
• Proficient in HRIS and other HR software applications.
• Professional HR certifications are a plus.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

This job in a nut shell

We are currently looking for a person who is willing to manage the portfolio of existing clients in terms of developing long-lasting relationships, retention and exploring upselling/cross-selling opportunities. Are you a client-oriented professional who loves to establish long-lasting relationship with clients and be part of an international team of professionals driving the Thailand hospitality industry forward? Apply for the position of Account Manager at Exely and let's win the market together!   

Responsibilities

• To manage a portfolio of new and existing clients (hotels): touch up active hotels to sell according to corporate check list,
• To identify upsells and cross-sell opportunities within existing client,
• To conduct regular review meeting production with clients,
• To work on retention client: work on retention cases with retention team, act as point of contact for complaints and escalate issues appropriately,
• Prepare regular reports on account performance and growth: to monitor key indicators of client growth on revenue.

• At least 1 year proven B2B sales experience (account management experience preferably); 

• Excellent communication skills required: willingness to make phone calls, ability to handle objections, excellent presentation skills;  
• Knowledge and experience with sales techniques is desirable; 
• Customer-oriented approach: You can effortlessly establish rapport with customers, comprehend their actual requirements, possess an overwhelming urge to aid, not just sell at any cost; 
• You are a problem solver and have cases to prove it; 
• Strong self-organization, discipline, and ability to work remotely with a high sense of responsibility; 
• Proficiency in Indonesian Bahasa as a native language, at an advanced level in English; 
• Experience in TravelTech (Online Travel Agency, Channel Manager, Booking Software, and other SaaS products for the hospitality sector) would be highly beneficial; 
• Proficiency in CRM and computer software is required. 

• Competitive salary based on experience;
• Commissions based on KPIs;
• Prioritising employee wellbeing and providing the necessary facilities for their comfort (medical insurance after probation end, corporate equipment, dedicated onboarding manager); 
• You will have a well-structured onboarding and constant support from an experienced manager; 
• Clear business objectives, opportunities for growth within the company; 
• On-site job, office location: Komplek Kunti, Jl. Kunti II No.67, Seminyak, Kec. Kuta, Kabupaten Badung, Bali 80361. After probation period there is a possibility of hybrid work;
• Scheduling: from Monday to Friday, form 9 AM till 6 PM (Indonesia time zone);
• The start-up environment is fast-paced and constantly growing, with full support from our established international team; 
• English Speaking Club with colleagues from around the world; 
• Online&Offline camps, workshops and gatherings; 
• Network with colleagues from all over the world (Random Coffee Program). .

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

• Control, monitoring, and development sales.
• Monitoring and development promoter (training, coaching, and counseling promoter).
• Merchant relation and development.

Would your friends say you have an unusual obsession with spreadsheets, numbers, and data?

Do you possess uncanny analytical skills and are you unafraid to raise your voice to improve our financial sustainability?

We are seeking a detail-oriented and proactive Finance Assistant to support Gardens of the Sun in various financial and administrative tasks. The ideal candidate will have a strong understanding of financial models, principles and procedures; business analytics; excellent organizational skills; and the ability to multitask effectively. As Finance Assistant, you will work closely with the Finance & General Affair Manager as well as collaborate with other departments to contribute to the overall financial health of the company.

If this sounds like you, we'd love to hear from you!

This role will be a full-time WFO position for 40 hours and 5 days a week. You’ll be working from our studio in Denpasar, Bali.

Expected start date: Immediately

Main responsibilities

1. Assist in managing the day-to-day financial operations, including preparing payments for bills, managing the cash book, and maintaining the petty cash box for daily expenses.
2. Record and reconcile outgoing expenses, ensuring accuracy and completeness in financial records.
3. Assist with financial reporting tasks, including preparing and analyzing financial reports, budgets, forecasts, and risk mitigation plans for the company's financial sustainability.
4. Monitor and evaluate the performance of our product sales to manage sale strategies and make recommendations for adjustments.
5. Conduct competitive market analysis to identify opportunities for growth and improvement.
6. Collaborate with Finance & GA Manager to develop and implement financial policies, procedures, and internal controls to ensure compliance and mitigate financial risk.
7. Support in fulfilling tax reports and other custom reports as required by regulatory authorities or internal stakeholders.
8. Provide support during external audits and tax filings, including coordinating with auditors and tax advisors as needed.
9. Stay updated on relevant accounting regulations, tax laws, and industry best practices to ensure compliance and contribute to continuous improvement initiatives.
10. Perform other finance and administrative tasks as assigned by the Finance & GA Manager to support the smooth functioning of the finance department and achieve organizational objectives.

NOW LET’S TALK ABOUT YOU

• You’re a data enthusiast and a meticulous person, ensuring no detail, however small, escapes your keen eye.
• You have strong analytical and problem-solving skills.
• You have excellent communication and interpersonal skills and are comfortable with voicing your opinions to your superiors backed by data for the improvement of our processes.
• You’re fluent in accounting and financial systems, especially Jurnal and Excel, and have no trouble mastering new systems and procedures as well as being able to quickly adapt to changes.
• You manage to prioritize your tasks smoothly and manage your time effectively.
• You're a self-starter, ready to take on any task independently and see it through to completion, all while communicating and collaborating within a team environment.
• You commit to maintaining confidentiality and integrity in handling financial information.
• You hold at least a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, preferably with prior experience in a finance modelling or accounting role.

THIS POSITION IS NOT FOR YOU IF YOU

• Aren’t a meticulous person or fail to see small details immediately
• Don’t have the analytical skills to present a financial model 
• Have trouble communicating clearly and directly with superiors and different teams
• Can't take constructive feedback and use it to improve your work and processes
• Don't have the ability to work independently without constant direction
• Aren’t looking for a long-term position
• Aren’t based in Bali
• Are looking for a fully remote position

This is what makes Gardens of the Sun your dream place to work - and why no one ever wants to leave our team:

• Flexible working hours
• Opportunities for part-time or remote work
• You’ll be working from our lush and green Bali studio in a collaborative, young, and fun-loving team
• Employee discounts
• No dress code
• 20 days of annual leave, on top of national holidays
• An equal opportunity environment that encourages you to learn and grow

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Diploma
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia ditempatkan di area Manggarai dan Ngada

• Penghasilan tetap dan insentif
• Asuransi Kendaraan
• Motorcycle Service Allowance
• Bantuan pernikahan dan melahirkan
• Asuransi Kesehatan
• Benefit Umroh
• Flexibel benefit
• Bonus tahunan

General Duties 

1. Manages and organizes a maintenance team whose mission is to ensure proper maintenance and repair  of the  landscape area.  This  is accomplished within  the scope of a budget and in conformity with well- defined management norms. 
2. Responsible for planning, scheduling, controlling, co-coordinating and participating in the activities of all personnel engaged in maintenance activities. 
3. Responsible for the operation of the landscape department, overall condition and maintenance of landscape, repair and up keeping. 
4. Responsible for the security and safety norms  

General Responsibilities 

1. Plans, controls and co-ordinates activities of all landscape maintenance personnel engaged in maintenance and repair of landscape. 
2. Responsible for the elaboration and implementation of maintenance standards. 
3. Inspect regularly the entire Hotel landscape area and perform repairs and maintenance jobs are done according to hotel standards and practices. 
4. Check regularly the state of cleanliness and hygiene and sanitation of hotel landscape area.  
5. Co-operates with the Purchasing department in locating  sources  for needed items, substitutes locally available for imported ones and ensure best quality and value for money. 
6. Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of tools. (Maintenance store control). 
7. Prepares the schedules of all maintenance colleagues, controls this schedule making sure all areas are covered properly. 

Preventive Maintenance 

1. Ensure to set up a preventive maintenance program covering all areas of the hotel. (Set up of a data base system). 
2. Set up a schedule for preventive maintenance and ensure its realization in a timely manner. 
3. Ensure that the plants are full listing is available and fully updated for a proper schedule of preventive maintenance. 
4. Liaise with project team on preventive maintenance whenever is necessary. 

Hotel safety and security 

1. In accordance with Indonesia laws and regulations, ensure safe usage of the fire, gas and electrical equipment and related items. 
2. Ensure regular fire drills are running in co-operation with the security department. 

1. Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
2. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
3. Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
4. Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
5. To set up the target and drive the team to achieve upsell program on Villa, Transportation, SPA and F&B
6. Maintain inter-departmental relationships to ensure seamless customer service
7. Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
8. Schedule and regularly conducts routine inspections of areas under his/her control
9. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
10. Know system recovery procedures
11. Interpret computer reports
12. Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
13. Continually check the accuracy of guest in house account
14. Approve upgrades and special amenities
15. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
16. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
17. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
18. Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
19. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
20. Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
21. Works with Talent and Culture on manpower planning and management needs.
22. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
23. Maintain good relation with vendor and local community.

General Duties 

1. Support Front Office Manager to manage and organizes Front Office team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel’s and Company’s objectives.   This is accomplished within the scope of a budget and in conformity with well- defined management norms. 
2. To be the champion of membership program for the resort and sharing through training to other colleagues on information related to membership program 
3. Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Front Office. 
4. Responsible for the operation of the Front Office department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipment’s. 
5. Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition at all-time especially for special attention guest and VIP 
6. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue by setting up target and drive the team to achieve up-sell program for villa and in house activities 
7. Promote internal hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with Resort’s Sales and Marketing Program 
8. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out 
9. To know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvements 
10. Monitor and control the VIP amenities, making sure that they are fresh and in high quality  
11. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information 
12. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information 
13. Maintain all procedures and adheres to them within the guidelines; in particular with emphasis on hotel credit policy. 
14. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc 
15. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.  

Responsibilities When in Charge at Night Duty and Afternoon Duty 

1. Handle guest check-in and check-outs in accordance with hotel standards during night time 
2. Ensure all facilities in the lobby and overall Resort are kept clean and tidy at all times 
3. Ensure knowledge of hotel information and facilities of all outlets as well as local attractions, dining and entertainment information is kept up to date 
4. Ensure all dealings with guests meet hotel operating standards 
5. Handling guest’s billing and FO administration according to hotel standard 
6. Be thoroughly knowledgeable of all hotel computer systems and procedures 
7. Handling room blocking based on guest’s need 
8. Making reports according hotel’s standard 
9. Manage and supervise hotel operational during Night time 
10. Running night audit ensuring that all figures on PMS and POS are balanced 
11. Handling guest complaint during night and afternoon time 
12. Handling emergency and urgent matters which occur during night time 
13. Make check all preparation of the next day operational and update the daily briefing sheet (daily report ) 
14. Check the room inventory & room blocking on daily basis 

General Responsibilities 

1. Plans, directs, controls and co-ordinates activities of all Front Office personnel on activities related to guest to make sure personalized service is extended at all-time to in house guest to maximize guest satisfaction 
2. Responsible for the elaboration and implementation of standards related to SOP and LQA standards 
3. Schedule and regularly conducts routine inspections of areas under his control 
4. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal 
5. Co-operates with  the  Purchasing  department  in  locating  sources  for needed items, substitutes locally available for imported ones and ensure best quality and value for money 
6. Controls   costs   by minimizing/decreasing chances of property damage,   maintaining   adequate inventory of items including stationeries and collaterals 

• Leads the sustainability efforts of the Hotel with the General Manager and Hotel Manager overseeing the activities and projects.
• Ensures that the elimination of Single Use Plastic is achieved 100% and sustained, maintained.
• Conducts audits to ensure compliance at all times with the Raffles Brand Guidelines.
• Liaises between Corporate Office and the Hotel for matters relating to Sustainability.
• Coordinates and communicates with other Departments on new directions and initiatives and ensures compliance and adherence to standards.
• Ensures that the Hotel is compliant with the standards and is certified by an accredited Sustainability certifying body.
• Reports the Hotel’s sustainability and Environmental performance and data both internally and externally as required, this includes both internal and external stakeholders such as customers, suppliers, and community organizations.
• Establishes Sustainability partnerships with external organizations, companies, and local government units whenever feasible, by identifying potential partners, initiate contact, explore collaboration opportunities, create a partnership agreement, and continuously monitor and communicate progress towards shared Sustainability goals.
• Identifies areas of improvement in regard to the organization’s Sustainability practices and improve current practices and develop/ implement new practices :
  • Energy efficiency improvements, green energy sourcing
  • Sustainable F&B (food waste management, food sourcing, food trends)
  • Plastic pollution reduction
  • Diversity & Inclusion
  • Support to local communities & charities
  • Biodiversity protection 
  • Train staff at all levels on environmental issues and good practices

Other Involvement

Adheres to and promotes the Company’s Health & Safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures

Main Complexity/Critical issues in the Job

• The ability to manage projects strategically, while being hands on and detail-oriented, acting as a catalyst for making things happen
• Capacity to work independently with various stakeholders.
• Coordinate, communicate and get buy-in from the different stakeholders with various levels
• The ability to influence stakeholders
• Act as a role-model and inspire behavioral change
• Lead and foster excellence and innovation.
• Passionate and dedicated to sustainability and environmental initiatives.

Sebagai Area Manager, posisi ini akan bertanggung jawab atas keseluruhan pengelolaan & monitoring Kantor Point/Cabang meliputi:

• Memastikan seluruh KPI Cabang di lingkup Area dapat dicapai dengan baik, termasuk di dalamnya:
• Memastikan kualitas dan kuantitas portofolio berkembang sesuai dengan tujuan dan sasaran yang ditetapkan oleh Amartha
• Memastikan proses perekrutan, pelayanan dan pendampingan mitra dilakukan sesuai dengan SOP dan
• Memastikan strategi, pengelolaan, proses dan operasional seluruh cabang dalam lingkup area yang dibina
• Memastikan keseluruhan administrasi kantor cabang lengkap dan tertib.
• Memastikan operasional kantor cabang dapat berjalan dengan baik dengan memastikan perizinan, infrastruktur, inventaris terpenuhi.
• Memastikan bahwa kebijakan dan prosedur secara ketat ditaati oleh semua staf di kantor cabang
• Memastikan seluruh staf memberikan kinerja terbaik dengan memperoleh training, pemantauan kinerja dan pengelolaan konflik.
• Memastikan operasional cabang di Regionalnya dapat berjalan melalui pemenuhan dan pengelolaan SDM
• Memastikan ekspansi yang ditetapkan Amartha dapat berjalan dengan baik
• Memastikan kualitas portfolio sesuai dengan tujuan Amartha dan nilai audit cabang sesuai dengan ekspekstasi management.
• Menegakkan prinsip keterbukaan di cabang

• Pendidikan terakhir minimum Sarjana
• Memiliki pengalaman bertanggung jawab dalam memimpin minimal 2 Cabang
• Berpengalaman memimpin lebih dari 5-10 anggota tim
• Memiliki pengalaman minimal 2 tahun di Micro Finance sebagai Koordinator/Supervisor/Kepala Cabang/Area Manager
• Dapat menyusun strategi sales & marketing sebagai paduan tim untuk mencapai target
• Mempunyai motor dan SIM C
• Bersedia mobile keseluruh area Alor

Kemampuan yang Dibutuhkan:

• Disiplin Tinggi (berintegritas, jujur & transparan)
• Memiliki kekuatan komunikasi & berkolaborasi dengan tim
• Memiliki semangat belajar yg tinggi terutama untuk menganalisa informasi dan data
• Mudah beradaptasi pada perubahan dan berorientasi pada target
• Mampu membangun budaya coaching untuk meningkatkan performa tim

• Gapok + Insentif
• Tunjangan
• Asuransi Kesehatan
• Jenjang Karir
• Asuransi kehilangan sepeda motor*
• Program Pinjaman Karyawan*
• Benefit Pernikahan*
• Benefit Kelahiran anak*
• Umroh untuk karyawan berprestasi*

Areas of Responsibility:

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
• Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
• To set up the target and drive the team to achieve upsell program on Suite, Villa, Transportation
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas under his/her control

• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
• Continually check the accuracy of guest in house account
• Approve upgrades and special amenities

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
• Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

• Works with Talent and Culture on manpower planning and management needs.
• Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
• Maintain good relation with vendor and local community.