Total 125 command center analyst job vacancies in central jakarta central jakarta city

DESKRIPSI PEKERJAAN

• Melakukan eksekusi instalasi dan konfigurasi database;
• Membuat draft dokumentasi konfigurasi dan topologi database;
• Melakukan eksekusi instalasi dan konfigurasi database;
• Membuat draft dokumentasi konfigurasi dan topologi database;
• Membantu proses analisa masalah dan melakukan perbaikan
• Melakukan pendampingan preventive maintenance database;
• Membuat draft dokumen hasil monitoring database, laporan proses backup dan replikasi database;
• Melakukan identifikasi dan mitigasi risiko Database;
• Membuat draft dokumentasi instalasi dan konfigurasi database;
• Bekerja sama dengan pihak ketiga terkait perencanaan, pengelolaan dan operasional database

DESKRIPSI PEKERJAAN

• Melakukan administrasi data;
• Menyiapkan rencana untuk arsitektur dan prosedur ETL (Extract/Transformation/Load);
• Memvalidasi hasil dari prosedur ETL;
• Memonitor dan melakukan tuning data dan queries;
• Melakukan proses pengumpulan dan Analisa data dari berbagai sumber;
• Memastikan kualitas data dengan melakukan validasi, pembersihan dan pemeliharaan rutin data yang digunakan dalam analisis;
• Belajar dan Mengembangkan Ketrampilan : menggunakan kesempatan untuk belajar dan mengembangkan ketrampilan analitis, teknis dan komunikasi.

1. Financial Planning & Analysis (FP&A):

   • Lead the monthly management reporting process, including preparing financial statements, budgeting, and forecasting.
   • Create and maintain performance and budget decks, providing in-depth variance analysis and commentaries on key financial metrics such as revenue, EBIT, SG&A, and cash flow.
   • Conduct scenario analysis to update the business runway and guide decision-making.

2. Treasury Management:

   • Develop and maintain cash flow forecasts to ensure sufficient working capital is available to support business growth.
   • Identify and optimize sources of funds from multiple channels, including bank loans, third-party distributors, and other external financing options.

If you are up for this challenges

• Develop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple frameworks
• Identify trends and opportunities for growth through analysis of complex data sets
• Provide source-to-target mappings and information-model specification documents for data sets
• Create best-practice reports based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data

• Manage enterprise wide risk management programs.
• Identify and manage risks to the organization, it’s employees, stakeholders, assets and operations.
• Monitoring and maintain Key Risk Indicators parameters on monthly and weekly basis.
• Engage and develop effective working relationship to support cooperative response to risk management matters and issues.
• Provide guidance and training to promote risk control awareness, ownership and accountability.

• Minimum 2 years of relevant working experience, preferably from start-up/tech company or financial industry
• Good knowledge about risk management
• Intermediate proficiency in using data tools (SQL, BigQuery, etc)
• Bachelor’s degree graduate
• Excellent communication skill and stakeholders management
• Strong analytical skills and problem solving

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The Role

We are seeking a Senior Business Intelligence Analyst to join our growing team. This individual will work closely with our strategic finance team to set business plan targets, provide critical projections for major sale events, and mentor more junior analysts within the team. Additionally, this role will support senior leadership by providing key recommendations to steer the overall business strategy. Strong technical skills in Tableau, Python, and Databricks are essential, as is financial acumen and an ability to work in a fast-paced start-up environment.

Key Skills and Competencies

1. Technical Expertise:

• Tableau: Proficiency in creating and maintaining interactive dashboards, with advanced chart types, calculated fields, and data blending.
• SQL Proficiency: Advanced SQL skills for querying data, building complex joins, and transforming data.
• Python & Databricks: Strong scripting skills for data manipulation, automation, and ETL workflows, using Databricks for managing and processing large datasets.

• E-commerce Knowledge: Familiarity with key e-commerce and retail performance metrics such as conversion rates, customer acquisition costs, and how they should shape business strategy.
• Finance Collaboration: Experience working alongside finance teams to set business plan targets, track KPIs, and create accurate financial models.
• Projections for Sale Events: Ability to develop forecasts for major sale events using historical trends and predictive analytics.

• Collaboration Skills: Strong ability to collaborate with cross-functional teams, particularly with finance and senior leadership.
• Mentoring Experience: Proven track record of mentoring more junior analysts or interns, helping them improve both technical skills and business understanding.

Job Responsibilities

1. Data Analysis & Reporting: Provide in-depth analysis for key business decisions, working closely with the finance team to develop business targets, financial models, and performance tracking. Conduct analysis and present insights to support senior leadership in preparation for board meetings and internal performance reviews.
2. Dashboard Management: Lead the development and maintenance of interactive and dynamic Tableau dashboards to monitor business performance, incorporating various data sources for a comprehensive view of the organisation’s performance.
3. Projection & Forecasting: Build financial models and projections, particularly for major sale events, leveraging historical data, customer behaviour insights, and even advanced analytics techniques.
4. Mentorship & Team Leadership: Mentor and guide junior analysts within the team, providing support in both technical and analytical areas, and fostering a strong collaborative environment.
5. Process Improvement: Continuously seek opportunities to improve ETL processes, automate data workflows, and ensure the accuracy and scalability of financial forecasts and reports.

Requirements & Experiences :

• BS or Master's degree in a quantitative field (e.g., Statistics, Mathematics, Computer Science, Engineering, Data Science)
• 4-5 years of relevant industry experience, preferably in e-commerce, retail, or digital product development
• Demonstrates strong business acumen
• Experience mentoring or managing more junior members within a team
• Experience working with Databricks and Python, or in a data-lake environment
• Experience with Tableau and Metabase for data visualisation

What You Should Be :

• A genuine passion and interest in fashion or e-commerce.
• Highly analytical and inquisitive - loves how numbers and data tell a story.
• Highly meticulous and details-driven.
• Highly self motivated, independent, hands-on with a get it down mindset!
• Ability to communicate clearly and effectively in person, in writing, and in presentations
• Strong project management and multitasking abilities.

1. Flexible Work Arrangement

• Work from anywhere*!
• Remote work and adjustable hours - willing to work SG timing

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)

3. Learning and Career Development

• Learning and development
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

Innovation matters. With best best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES at our clients.

What is the job purpose?

• Execute marketing research studies by compiling, analyzing, and interpreting marketing research data, writing client reports, and constructing presentations
• Generate polished diagnostic analyses/reports, summarizing BASES conclusions and recommendations in a concise, client-friendly manner
• Support the Client Development team in driving revenue by delivering excellent project work that results in repeat business

Responsibilities

• Execute against projects across a variety of clients, meeting agreed-upon milestones
• Be accountable for high-quality client deliverables in partnership with your Client Consulting team
• Analyze study results to draft reports, and presentations
• Summarize data for the production of tables, charts, and graphs
• Develop a strong understanding of successful innovation within the first 6 months of the job (NIQ BASES Factors for Success, Activation Profile, Demand Driven Innovation Theory, BASES Forecasting Models) and apply this understanding to client deliverables
• Handle project-related client correspondence as needed
• Participate in client discussions/presentations and work through implications, and recommendations based on the data
• Partner with forecast analysts to provide cohesive stories
• Demonstrate a basic understanding of what drives in-market sales and forecasting theory
• Support Client Development teams on value-add and meta-analysis
• Support special projects and thought leadership initiatives
• Support the development of client training related to consumer demand principles

As a business analyst, the role involves assisting in the annual budgeting and forecasting processes, contributing to strategic planning, providing insights from past performance and market trends, and highlighting potential risks and opportunities. The business analyst identifies financial and operational improvement areas, analyzes budget variances to find efficiency opportunities, and benchmarks against industry standards, and drives continuous improvement initiatives. Additionally, the business analyst offers accurate financial projections, and actionable insights for decision-making, and supports tactical and strategic decisions. Ensuring effective resource allocation to support strategic objectives, aligning, budgets with organizational goals, and optimizing resource utilization for maximum efficiency are also key responsibilities.

1. A Bachelor's degree in Business Administration, Finance, or a related field

2. 4 years of experience, fresh graduates are encouraged to apply

3. Strong analytical skills with an aptitude for financial modeling and data interpretation

4. Eagerness to learn and adapt to different project requirements

• Capability Building

  • Planning & Assisting VP of Market Development in running the day-to-day operations

  • Drafting & Building the end-to-end capabilities from demand planning to AR collection

• Day-to-day operations

  • Coordinate with other division to ensure the SOPs are set to onboard clients

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

As a Senior Data Analyst (Risk), you will be at the intersection of our Business and Data in Funding Societies, working primarily with our Risk and Credit teams.

We are looking for a candidate with a strong sense of ownership, a deep appreciation of data and fundamental understanding of end-to-end analytics functions. As long as you are adding value to the business, you are your own boss. The way we work doesn’t suit everyone. But if you are humble, love autonomy and enjoy life changing professional challenges, we could be perfect for each other.

What you will do:

• Collaborate with cross-functional and cross-regional stakeholders to understand business drivers, formulate and complete end-to-end analytics solution.
• Design, develop and maintain self-service reports, dashboards and analysis on interactive BI tools for easier data visualization
• Contribute in collection, processing and modelling of financial data using SQL from complex databases to integrate into data warehouse that can be used for reporting/analysis and to give recommendations and drive decision making
• Deliver effective presentations of findings and recommendations to different audiences, creating visual displays of quantitative information that drives financial decisions in the business
• Find innovative and creative ways to obtain and drill insights from new financial data

What we are looking for:

• Minimum 3 years experience in credit risk / risk management / data analytics.
• Passionate in analysing and interpreting data patterns to drive business decisions, understanding Data Warehousing and ETL would be a plus!
• Highly proficient in SQL / Python and business intelligence tools (e.g. Tableau, Sisense, PowerBI).
• Excellent communication, project management, and stakeholder management skills in order to collaborate confidently with decision makers across different regions and departments.
• CFA / FRM / Chartered Banker would be an added advantage.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Melakukan proses analisis dan verifikasi terhadap kelayakan/kualitas calon Customer dari proses screening pertama dan memberikan rekomendasi approval kepada Komite Kredit

Jobdesc :

1. Analyze market trends in various industries in Indonesia and identify focus areas for investments (We are looking for nascent industries in Indonesia that have young startups but the potential to grow rapidly in the future)

2. Find and meet with companies/startups in the said nascent industries that are looking for investments

3. Help due diligence processes of companies under consideration for investment by analyzing financial data, interviewing users, making presentations, etc. 

4. Help support portfolio companies' growth post-investment by helping with business development, etc.

5. Interpretation (to support Japanese Expats, interpretation at the meeting, and communicating with Japanese customers) and Translation of documents.

6. Business assistance (survey/preparation for lists/documents, making appointments via telephone, accompanying to the seminar/meeting)

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

• Conduct quality assurance (QA) and post disbursement review in Branch process to ensure the process is comply with SOP
• Provide recommendation for Branch and monitoring implementation of action plans
• Conduct risk related (operational risk & credit risk) training in Branch
• Continuous review of existing business processes and coordinate with related parties to conduct process improvements

• Should have at least 2 years experience as quality assurance/risk & control/internal audit in financial industry, preferably from micro business related
• Bachelor’s degree graduate
• Strong communication skill
• Good in internal control
• Good analytical skill and problem solving
• Strong knowledge in micro segment credit process
• Willing to be based in/willing to relocate to Kalimantan
• Willing to travelling all region in Indonesia

Innovation matters. With best best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES at our clients.

What is the job purpose?

• Execute marketing research studies by compiling, analyzing, and interpreting marketing research data, writing client reports, and constructing presentations
• Generate polished diagnostic analyses/reports, summarizing BASES conclusions and recommendations in a concise, client-friendly manner
• Support the Client Development team in driving revenue by delivering excellent project work that results in repeat business

Responsibilities

• Execute against projects across a variety of clients, meeting agreed-upon milestones
• Be accountable for high-quality client deliverables in partnership with your Client Consulting team
• Analyze study results to draft reports, and presentations
• Summarize data for the production of tables, charts, and graphs
• Develop a strong understanding of successful innovation within the first 6 months of the job (NIQ BASES Factors for Success, Activation Profile, Demand Driven Innovation Theory, BASES Forecasting Models) and apply this understanding to client deliverables
• Handle project-related client correspondence as needed
• Participate in client discussions/presentations and work through implications, and recommendations based on the data
• Partner with forecast analysts to provide cohesive stories
• Demonstrate a basic understanding of what drives in-market sales and forecasting theory
• Support Client Development teams on value-add and meta-analysis
• Support special projects and thought leadership initiatives
• Support the development of client training related to consumer demand principles

NIQ seeks a highly organized and detail-oriented Sales Analyst with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent database management and analysis. This role requires a keen eye for detail, a well-structured person, and articulative communication ability.

Responsibilities: 

• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement. 
• Utilize Power BI dashboard to support the sales team by accurately updating pipeline and revenue data reports for sales team consumption.
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement.
• Coordinate with cross-functional teams (Sales team, Sales Development Representative team, Sales Support team, Marketing and Communication team, and product specialist team) to identify and provide ‘low hanging fruits’ area for sales prioritization. 
• Monitor and ensure smooth renewal process, both from timeline and pricing point of view. 
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes.
• Coordinate sales team data updates for all customer relationship metrics (e.g., Net Promoter Score, Client Health Track, Hotspot, etc.)

This role is responsible for engaging with retailers to ensure seamless data delivery and to enhance their data quality. This role is also accountable for activities related to Quality checks (Acid tests, Primary testing of data, Retailer Accreditation) from receipt of the data to data loading into the system for data sources that Nielseniq receives. Data Analysts will be responsible for onboarding \ setting up, upload and monitoring data (all data types) into the ingestion platform \ other input platforms. This role is also responsible for monitoring, cleansing, classification & verification of received data, managing metadata, troubleshooting, and handling client queries.  

RESPONSIBILITIES: 

• Quality Testing - support all sourcing Teams, operations and Product Leadership with any requests around data quality testing for new / prospective Suppliers  
• Run Quality checks and provide feedback (Such as Acid test, Retailer Accreditation / other defined quality protocols) on sample data as requested.  
• Data Onboarding - understand the data format agreed with the Supplier as per the contract and complete set up on Ingestion/ any other Input platform 
• Data cleaning, verification and classification as needed 
• Upload of received files to platform as needed 
• Regularly update Supplier KPIs on data timeliness and Quality (RIS) 
• Engage with Supplier SPOC - in case data not received on time or issues with the data 
• Act as the primary point of contact for retailers regarding data delivery, addressing queries, and ensuring timely and accurate data receipt. 
• Visit retailers as needed with RV and DA teams to deliver market insights and improve data quality. 
• Collaborate with DA team to enhance data quality for DA's retailers.

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.
• Selling Product

• Memberikan Informasi yang dibutuhkan konsumen mengenai produk perusahaan via Telepon sesuai SOP yang berlaku
• Mendengarkan dengan baik setiap keluhan yang disampaikan oleh konsumen via Telepon sesuai SOP yang berlaku
• Memberikan solusi yang terbaik atas masalah yang dihadapi konsumen sesuai SOP yang berlaku
• Melayani konsumen dengan cepat
• Eskalasi ke unit terkait jika ada pertanyaan dan keluhan yang perlu di selesaikan lebih lanjut
• Sopan dan ramah dalam berinteraksi dengan konsumen
• Mengikuti proses dan standar kerja
• Mendokumentasikan interaksi konsumen

• Identify new, emerging fraud and abuse trends/patterns through data analysis and metrics tracking to mitigate risks
• Collaborate with internal stakeholders (Risk, Data Science, Engineering, Product Management, Operations, and others) to ensure proper enforcement of fraud prevention rules and detection strategies
• Assess, define, and optimize relevant operational fraud metrics for long-term tracking

• Analyze ongoing and upcoming business process to ensure proper documentation are available
• Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)
• Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives
• Provide direction and guidance to junior team members
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
• Ensure deliverables from junior team members are up to standard and free of error

• Making financial projection for financing, business expansion, and new business purposes.
• Participate in Financing process from Information Memorandum, Term Sheet, Loan Agreement, and draw-down.
• Conduct data interpretation and analysis report such as industry analysis, market analysis, business competition analysis, target market analysis.
• Analyzing the company's financial performance ratios based on data from financial statements.
• Prepare and assist in yearly budgeting and forecasting, strategic plan and improvements.

• Bachelor's degree in Business Administration or Financial Management
• minimal 2 years experiences in the same field
• Demonstrated proficiency in financial projection, showcasing a deep understanding of forecasting and analytical skills.
• Ability to work independently and collaboratively within a team, adapting to various work environments and contributing effectively to collective goals.
• Fluent in English

Hi Talents.

Permana Solutions is Hiring, for following positions:

Business Analyst

Requirements:

Min. 3 years in Banking Industry.

Experienced in transaction Banking and Regulatory Reports.

Familiar with project management tools:

Bitbucket, JIRA, Confluence.

Please send email to:

[email protected]

www.permanasolutions.com

● Experience with conducting project testing in Banking/financial Industry (min 3 years of experience in Banking Industry)

● Knowledge/experience in transaction banking and regulatory reporting business processes and data requirements

● Knowledge/experience in creating test script and test cases for different types of business processes

● Ability to create testing progress reports and acquire testing sign off

● Familiar with project management tools such as JIRA and Confluence

Position Overview:

We are seeking a motivated and detail-oriented Data Analyst to join our team on a part-time basis. This role is ideal for candidate who are passionate about leveraging data to enhance student success. The successful candidate will play a critical role in analyzing and interpreting data to support the academic progress and overall success of our students.

Key Responsibilities:

1. Data Collection and Management:
   • Gather and manage data from various sources, ensuring accuracy and integrity.
   • Develop and maintain databases, data systems, and data collection processes.
2. Data Analysis:
   • Analyze student performance data to identify trends, patterns, and insights.
   • Use statistical techniques and software tools to interpret data and provide actionable insights.
3. Reporting:
   • Prepare and present comprehensive reports on student performance and success metrics.
   • Create visualizations and dashboards to effectively communicate findings to stakeholders.

1. Memiliki pengetahuan yang memadai dan terkini atas semua produk dan layanan klien serta kebijakan dan Pedoman yang mengatur aktivitas Contact Center
2. Menyampaikan secara benar informasi mengenai produk dan layanan yang tersedia
3. Memberikan penjelasan dan/atau penyelesaian yang terbaik atas permohonan dan/atau keluhan yang disampaikan Pelanggan.
4. Agent tidak diperkenankan untuk menjanjikan kepada pelanggan bahwa tindak lanjut atas keluhan yang disampaikan akan sesuai dengan permintaan Pelanggan.
5. Menangani permohonan dan/atau keluhan pelanggan sesuai dengan SLA yang ditetapkan. Apabila permohonan dan/atau keluhan pelanggan tidak dapat ditangani, maka diteruskan kepada Supervisor / Team Leader untuk ditindaklanjuti.
6. Mencatat setiap permohonan dan/atau keluhan yang diterima pada sistem aplikasi Contact Center.
7. Meneruskan kepada Supervisor / Team Leader permohonan dan/atau keluhan yang tidak dapat dipenuhi / diselesaikan.
8. Tidak akan melakukan dan/atau tidak melakukan sesuatu yang merugikan dan atau mengganggu citra, nama baik dan atau reputasi klien maupun perusahaan.
9. Tidak menggunakan data dan informasi milik klien atau perusahaan untuk kepentingan diri sendiri ataupun pihak lainnya.
10. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem Manajemen Mutu PT. Jaring Synergi Mandiri
11. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Kebijakan Sistem Anti Penyuapan PT. Jaring Synergi Mandiri
12. Melakukan seluruh kegiatan perusahaan dengan menyesuaikan kepada Sistem ManajemenKeamanan Informasi PT. Jaring Synergi Mandiri