Total 460 customer experience manager job vacancies in south jakarta

As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams.

What you will do:

• Provide strong leadership and guidance to the team
• Motivate, coach, inspire and develop everyone within the team
• Ensure that support cases are prioritised in line with agreed parameters
• Take ownership of customer escalations on a regular basis, striving for timely resolution and performing root cause analysis where required
• Manage the performance and development of everyone within the team. This incorporates 1:1 reviews, supporting personal development plans, ongoing coaching and conducting 6 monthly and annual performance development reviews
• Proactively manage and plan the resolution of all outstanding customer support cases within your area of remit. This includes driving resolution %, whilst also effectively managing aged support cases, with up to date plans to resolve all outstanding cases.
• Effectively plan and review resource availability of the team to ensure adequate resources are available to meet forecast demand. To reassess plans on an ongoing basis and make any necessary adjustments to shrinkage.
• Work with support manager to ensure through induction procedures for new starters.
• As part of the leadership tea, you will be responsible for driving improvements and creating enthusiasm regarding change.
• Foster an environment of continuous improvement and development, measuring success.
• You will need to drive the achievement of SLA’s and KPI’s, including measuring, monitoring, managing, and communicating. You will set SMART objectives to support any key areas of focus.
• To comply with the company’s information  and security requirements and all the company’s business procedures, policies, and ISO/BS standards.

We are looking for a Front Office Manager to manage our Front Office operation. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also manage all front desk activities, including calls, reservations and guests services. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our Front Office team provide professional and friendly service to our customers.

• Proven work experience as a Front Office Manager for minimum of 2 years or 4 years in a managerial role
• Diploma/ Bachelor’s degree in hospitality management or relevant field
• Proficiency in English (oral and written)
• Solid knowledge of OPERA Hotel System and proficient in the use of Microsoft Office
• Excellent communication and good writing skills
• Effective Leadership skills, open minded, problem solver and organizational abilities

Moladin is Indonesia’s leading used car fintech and marketplace. We are transforming the used car industry by empowering all players using our proprietary operational, financing, AI and IoT capabilities. We target to continue to grow strongly and explore more opportunities in the coming years. As a Tech start-up, we have one of the most seasoned and deep management teams plus have received strong financial backing from top investors including Sequoia Capital, Rocket Internet, East Ventures, Northstar and DST Global. We have offices based in Indonesia and an office in Singapore. Please refer to our website at https://moladin.com/en/ for more information.

This role will be based in Jakarta. This role will closely support our dealer financing business, and will be responsible for (i) the successful nationwide rollout of the GPS Tracking program during the implementation phase; and (ii) subsequent ongoing operations of the GPS Tracking program. This is a full-time role and the candidate will be required to work closely with the operations and business intelligence teams in Indonesia.

• Project management of the nationwide rollout of GPS Tracking program.
• Planning and management of inventory of GPS trackers and SIM cards.
• Develop an effective inventory management system for GPS trackers and SIM cards
• Close coordination with Procurement, Tech, and Warehouse teams to ensure timely replenishment / replacement / refurbishment of GPS trackers.
• Close support for Risk team, Command Centre, and Field Verificators to ensure the smooth execution of GPS Tracking operations.
• Management reporting of key performance metrics.

• Minimum of 8 years’ working experience.
• Strong experience in project management.
• Strong communication skills.
• Proficiency in English and Bahasa Indonesia is required.
• Good critical thinking and ability to manage multiple workstreams.
• Strong drive to solve problems and create impact.
• Resourceful, able to resolve issues in a timely and efficient manner.
• Able to embrace change and thrive in a fast-paced environment.

AYANA Midplaza Jakarta is seeking a highly motivated and experienced Reservation Manager to join our dynamic team. In this role, you will be responsible for overseeing all aspects of the reservation process and ensuring guest satisfaction. Your key responsibilities will include managing hotel inventory, cross selling and maximizing hotel occupancy and revenue, providing excellent customer service, and training and supervising reservation staff. You will work closely with other departments to ensure a smooth and efficient reservation process.

• Minimum 2 years of experience in a similar role
• Bachelor's degree in Hospitality or a related field
• Proficiency in hotel reservation systems (e.g. Opera)
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Fluency in English and good writing skill

We are currently looking for a new Social Media Manager to join our team, who will be in charge of running multiple social media accounts on platforms including but not limited to Facebook and Instagram.

This would include creating regular posts on our social media platforms (photo posts, video posts and news article links created on easy-to-use platforms like Canva). Some content topics would be provided to you, and you would also be monitoring media regularly for stories and news relating to the Foundation's areas of work in order to come up with your own content ideas. All content would be focused on promoting awareness about improving animal welfare and sustainability.

The Social Media Manager will also work with other colleagues to brainstorm new ways to increase Lever Foundation's online presence and regional/global reach. Other work including helping draft online blogs and similar written content may occasionally be part of the job role.

This role will be based in Indonesia and may be part-time or full-time.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now!

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose:             

• To oversee, develop and leverage the performance of brand in Indonesia market. Specifically, to focus on developing brand image and positioning, sales turnover as well as profitability.
• The successful candidate is responsible for brand building initiatives in the local markets to establish a strong brand image and awareness to recruit and retain customers. She / he is responsible for the full spectrum of brand marketing (product management, media, ecommerce, PR, visual merchandising, launching new products as well as animating key pillars, etc...) with the objectives of growing the brand love and market share.
• Build Niche Beauty to be a leading and profitable luxury beauty brand in the market by developing an effective and dynamic local brand team and be a great yet collaborative partner across internal functions to deliver business goals, volumes and profit contribution, as well as with the principle to align business priorities and above-the-line activities with execution in-market.
• Full P&L responsibility to meet brand’s Budgets KPIs (Retail Sales, Net Sales, Expenses and OP), create a long-term business roadmap to establish Niche Beauty as a sustainable and profitable brand in the market.

Description of Duties:

Brand Marketing:

• Develop and implement product marketing plan in consistency by ensure all marketing collaterals online and offline, POSM, samples meant for the launches are well prepared and delivered accordingly for maximum impact and bring the
• Brand strategy to life and constantly explore new opportunities to win market share.
• Direct responsibility and accountability for building and managing budget plans, timely phasing of A&P management, forecast accuracy of products.
• Work collaborative with the brand partner and internal team to manage BTL & P&L by plan, coordinate, and measure the implementation of trade marketing activities such as consumer launch events, boutique/store activities and marketing support for campaigns.
• Cultivate the Brand passion by being a proactive partner and collaborator to internal and external team with timely reporting and feedback.
• Actively explore CRM opportunities, translate the CRM insights into marketing activities to drive customer recruitment, engagement, premiumization and loyalization.
• To work closely with Education & Sales team to develop and coordinate integrated marketing to create consumer-centric demand campaigns and activation which will generate positive and direct impact on sales.
• Constantly explore digital and social media platforms to create omni-channel strategy to expand reach.
• Be creative in PR and PR community’s engagement to steer our position.
• Perform market analysis to Identify, and align with the brand partner, on any consumer and market knowledge gaps, review key in-market data points on a regular basis (store surveys, sales reports etc) to monitor market growth or competitor threats, and to inform go-to-market plans and tactics.

Planning Function:

• Analyze market data and sales trend to set up annual budget, in terms of revenue, expenditures and profitability.
• Create and develop clear business strategies to achieve daily/monthly/yearly goals.
• Create and develop marketing plans as well as setting up clear indicators to measure the results of each activity.

Operational:

• Effectively execute marketing activities according to marketing calendar and to ensure the return of investment.
• Set up sales target, periodic sales forecast and must ensure the expected sales outcome is achieved.
• Construct monthly sales report that summarizes sales achievement, marketing activities updates and competitive landscape for submission to principal.
• Manage, control, and implement optimum merchandising in accordance with brand guidelines.
• Explore, prospect, and manage consumer data, encouraging engagement programs to maintain long run goals.

Liaison:

• Liaise with respective principal in bringing a consistent brand image & marketing programs i.e. marketing campaign, product launch, PR event, etc.
• Liaise with respective government institutions to ensure that all practices comply to regulation.
• Liaise with local partners and ensure business milestones and SOPs are in place.

Job Requirement (Knowledge & Skill):

• At least 8 years’ experience in related field, with 5 years as brand manager in beauty backgrounds
• Strong creative, analytical, communication and organization skills
• Possess a degree in business, marketing or a related degree. Preferably Brand Managers also hold an advanced degree
• Have background of retail sales, inventory management, marketing and brand management
• Have a good handle on consumer and market insights, including the ability to analyze market data, and he or she may be tasked with conducting consumer research

Key Results / Measures:

• Sales achievement & sales growth
• Brand profitability
• Inventory management: stock holding, excess & obsolescence
• Number of valid consumer database 
• Consumer engagement index & program
• Number of marketing activities execution and effectiveness
• Visual merchandising execution

Innovation matters. With best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our client's new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES to our clients.

Learn more about BASES at: https://nielseniq.com/global/en/landing-page/bases-innovation-renovation-and-brand-success/

Responsibilities

Work with a team of analysts to ensure prompt delivery of service to responsible clients to achieve the set financial objectives and other operational performance indicators.

• To assist the senior member in identifying a new business opportunity in the industry
• Constructs and implements the analytical plan
• Consult with clients regarding research designs and general study concerns
• Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals promptly
• Develop study design, and questionnaires, and discuss analytical plans with the modeling team
• Run market simulations, analyze study data, and provide report conclusions and recommendations, with minimal supervision
• Prepares and presents study results to clients
• Prepares client proposals and study designs and estimates costs of projects, with supervision
• Monitors changes in job costs and communicates cost changes to client, as needed

Client servicing

• Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials
• Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within the client organization

A little bit about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

Purpose of the role

We are looking for QA-QC Manager based in Jabodetabek to develop & implement the QA QC guidelines to the supply chain to serve the needs of clients across APAC markets.

As a QA-QC Manager, you will be responsible for the strategy and implementation of quality assurance and quality control for Promotional Print and Packaging, Displays and signages, Temporary and Permanent Displays, Digital POSM, and marketing activation delivered by the supply chain in Indonesia.

Working collaboratively with operations and suppliers to develop and implement quality assurance and QC process improvements. This role is responsible for the defined services in Indonesia, based in Jakarta.

Key Responsibilities:

QA QC processes and compliances

• Develop QA strategy for preventing defects, avoiding failures to ensure reduction or elimination of failures in quality.
• With QA, focus on the product quality, that guarantees that the processes, QC standards, and procedures are suitable for the various categories for the above scope, and are properly implemented in the QC plan.
• Develop, implement, and maintain quality control guidelines and processes to ensure that products and services meet or exceed customer expectations.
• Developing standard QC reports for production and installations
• Provide expertise on process of quality improvements with operation team
• Implement QA/QC processes with suppliers, conduct refresher training (need basis)
• Preparing NCR and corrective action plan for QC failures
• Conduct internal audits to verify that quality control processes are being followed.
• Continuous improvements to analyse processes, identify weaknesses, eliminating problems or gaps to help improve the standard of quality within the supply chain.
• Keep up to date with industry developments and new technologies that can improve quality control processes.

Onsite QA/QC

• Oversee the inspection and testing of products to ensure that they meet quality standards.
• Develop and maintain quality control protocols and procedures, including inspection plans, testing methods, and data analysis techniques.
• Manage the QA QC audits of suppliers, ensure full compliance by supplier to their processes.
• Evaluate new suppliers and products to ensure that they meet quality standards.
• Monitor and assess prototype production to set up QA QC for mass production.
• Monitor production quality control, ensure adherence to QA/QC process.

Inspections, Shipping, and Installations

• Inspection of finished goods – matches prototypes and meets QC standards.

• QC reporting

Post campaign review

• Ongoing QA-QC process improvements and suggestions

• Communicate quality control results to management and take corrective action where necessary.
• Implement QC measurement matrix and enforce corrective actions.
• Monitor and review customer complaints and feedback to identify areas for improvement in quality control processes.

Skills, knowledge, experience and exposure

• Any bachelor’s degree but preferred in a relevant field of supply chain management, logistics, business administration.
• 10+ years of experience in QA-QC and supply chain management role in commercial print, Point-of-Sale (POS) industry
• Must have in-depth understanding of various printing and POS manufacturing processes, and raw materials used in the Print and POSM industry.
• Knowledge of QC, supply chain processes and systems, such as procurement, manufacturing, warehousing, and transportation
• Knowledge of relevant legislation, regulations, and standards (e.g. customs regulations, hazardous materials regulations)
• Abilities to develop QA-QC processes and implementation in field work.

 The mindset to navigate the role

• Ensure meeting of high ethical standards related to the QA/QC process.
• Ability to analyse data and make informed decisions

Temperament for the role

• Excellent communication and interpersonal skills
• Contribute to a positive work environment and promote teamwork.
• Strong problem-solving and decision-making skills

Role Requirements 

• Some travel along with out of hours and flexible working will be required

• Private Health Insurance

[Company Intro]
NoTag Korea is a Korean IT-based retailing start-up company that was founded in 2021. Within just two years of operation, NoTag Korea has secured a total of 5 million USD series-A investment from at least 5 notable Korean investment firms, including Lotte Group (Lotte Ventures). As of 2023, NoTag Korea is selling over 80 brands, ranging from Korean cosmetics to lifestyle products, and operating in 7 countries, such as Taiwan, Hong Kong, Singapore, Malaysia, Australia, etc. We have recently set up our first overseas office in Taiwan, NoTag International Taiwan, and we are currently looking for talented & keen individuals to join our new office in Indonesia, NoTag International Indonesia, located at Lotte Shopping Avenue, South Jakarta.

[Junior Marketing Manager]

-  Manage offline B2B / B2C sales

-  Manage online B2B / B2C sales (Shopify, Shopee, Lazada, etc)

-  Manage logistics/packing/delivery for online operations (3PL/warehouse)

-  Manage & promote Social Media platforms (Instagram, etc)

-  Manage & execute offline promotion events (Expo, pop-up store, etc)

-  Manage Customer Service

-  Manage internal data & sales report (Work with Korean HQ)

[Application Process]

-  CV screening → 1st Interview (Online)→ 2nd Interview (Online)→ 3rd Interview (Offline)→ Selection

-  Required documents: CV & Self-introduction (English)

-  Send your CV to: [email protected]

-  Hiring until 31st January 2023

[Working Conditions]

-  Employment Type: Full-time (Probation Period - 3 months)

-  Working Hours: 08:00 - 17:00 (1 hour lunch break)

-  Location: [Lotte Mall Jakarta, South Jakarta]

-  3~5 years of experience in the relevant field

-  Have experience in dealing with overseas brands

[Preferred Qualifications]

-  Fluent in English or Korean

-  Educational background in an English-oriented country/institution (USA, UK, Singapore, etc)

-  Graduated from a Korean university

-  BPJS

-  THR

-  Performance Bonus

-  Very competitive salary rates

A Laku6 internship is unlike any other. Our interns are quick on their feet, resourceful, adaptable and learn a heck lot in a short amount of time. If you're looking to make an impact and get your hands dirty with a myriad of opportunities, this is the adventure for you.

As a D2C Business Development Intern, you'll get the chance to develop practical work experience in a tech company and get involved in exciting projects that have direct impact to our business.

During this 6 months internship you will have the opportunities:

• To learn and support plan, execution, and pivot growth experiments on online re-commerce business especially in direct to customer sales strategies
• Be responsible for the daily updates of business performances tracker
• Measure and analyze performances of business funnel and other tracker to help business team to have a full view on business performance
• Working closely with Product team to assist on going or future product development needed based on each business units needs and learnings
• Working with the different teams from product, marketing, customer support, legal, finance sales and operation